PART 1: OVERVIEW OF THE BUSINESS

1.1. Overview of IHG group

Holiday Inn & Suites Saigon Airport is one of the five-star hotels managed
by IHG - Intercontinental Hotels Group. The predecessor of this group was the
William Bass brewery founded in 1777 in England. Bass was one of the largest beer
and wine manufacturers in England from the 18th to the 20th century. In 1988, Bass
acquired Holiday Inns International and began entering the hotel industry. After Bass's
beer production license expired in 1989, the company gradually reduced its beer and
wine production activities and developed its hotel business. In the 1990s, Bass
continuously acquired hotel brands such as InterContinental, Southern Pacific
Corporation, Bristol Hotels & Resorts... and launched its own brands such as Crowne
Plaza, Staybridge Suites to increase scale. In 2000, the group sold the Bass Brewers
brand to the Belgian brewer for £2.3 billion and changed the company name to Six
Continents PLC. In 2002, Six Continents PLC split the management of the hotel and
beverage business into two separate companies. This process was completed on April
15, 2003, IHG was established specializing in hotel business, listing shares on the UK
and US stock markets. IHG currently owns 19 famous hotel brands in the world
including: InterContinental Hotels & Resorts, Crowne Plaza Hotels & Resorts,
Hotel Indigo, Holiday Inn Hotels & Resorts, Holiday Inn Express, Staybridge,
Candlewood Suites, EVEN Hotels and Hualuxe Hotels & Resorts.

1.2. Overview of Holiday Inn & Suites Saigon Airport

Some detailed information about the hotel:
• Address: 18E Cong Hoa Street, Ward 4, Tan Binh District, City. Ho Chi Minh.
• Phone number: +84 (028) 3948 5050
• Email: reception@sgnsa.com
• Total number of floors: 10 floors
• Total number of rooms: 348 rooms, Holiday Inn & Suites Saigon Airport was
put into operation on September 1, 2019, managed by IHG® (InterContinental
Hotels Group), one of the world's leading hotel groups. The hotel is designed to bring
new and comfortable experiences during visitors' business or leisure trips. It can be
said that hotel location is one of the important criteria in star rating. Location
determines the hotel's appeal along with accessibility guest. For that reason, it also
directly affects the hotel's business operations. Thanks to its convenient location, 3 km
from Tan Son Nhat International Airport and 5.6 km from the city center, Holiday Inn
& Suites Saigon Airport has become the best connection location in Ho Chi Minh City.

PART 2: VISION, MISSION

2.1. Vision
The vision of IHG® (InterContinental Hotels Group) is to strive to become
a great corporate group in the world, because for the group, this means that there
will be many brands Great hotels are located on the map that customers love the most,
so IHG has been one of the world's leading hotel management groups. Currently, there
are also many customers who prefer to choose the hotel brands of the IHG group such
as Six Sense, Holiday Inn, Regent... Based on the vision and mission of the hotel
group Holiday Inn and Suites Saigon Airport always tries to become one of the best
hotels and always holds a position in the hotel map that customers will choose when
traveling. and work. Therefore, the Holiday Inn and Suites Saigon Airport team has
been trying tirelessly so that when customers come to this hotel , they will always
experience the best services and space.
2.2. Mission
The mission of Holiday Inn and Suites Saigon Airport is to make every
customer who comes to the hotel always have a smile on their face from the moment
they enter the hotel and leave. Because Holiday Inn has a slogan "The Joy Of Travel
For All". The joy of traveling for everyone because only when customers smile will
the staff know that customers have been enjoying the space and time while at the
Holiday Hotel, so when customers come Here, they always feel as comfortable as
going on a long journey and then returning to their home. Therefore, Holiday Inn &
Suites Saigon Airport is always one of the top choices for all customers.
In addition to the above, Holiday not only always wants to bring smiles to
customers, but also wants to direct customers to a green lifestyle, actively contributing
to a greener planet by not having disposable items available. to limit the amount of
waste generated daily. For customers who are already members of IHG, they can
participate in the "Greener Stay" program - a night staying at the hotel without
using housekeeping service will earn them an additional 500 points added to their
account. each dike. This program was created to help hotels save water, energy and
waste as well as improve their environmental impact to make their stay more
meaningful.

History of the establishment of the Holiday Inn brand

The Holiday Inn brand was founded in 1952. Designed to meet the needs of
business and leisure travelers, Holiday Inn hotels deliver memorable experiences
through attentive and dedicated service. , modern design blends the familiar and the
new...
Of the 19 brands currently owned, Holiday Inn is the most important brand of IHG
group. In 2012, this hotel chain had more than 231 thousand rooms, accounting for more
than 34% of IHG's room proportion. Holiday Inn is a family-owned chain of brands
including Holiday Inn; Holiday Inn Express; Holiday Inn Resort and Holiday Inn Club
Vacations. Not only does Holiday Inn account for the largest number of rooms, it also
makes the largest contribution to IHG's revenue fees.
 Even though the world economy has been in decline since 2008, this group is still
doing well. IHG's revenue and profits grew continuously.