BCS 062 - June2010 June2023

No.
of Printed Pages : 2 BCS-062
m
BACHELOR OF COMPUTER
In APPLICATIONS
.co
O Term-End Examination
June, 2014
uru
BCS-062 : E-COMMERCE
Time : 2 hours Maximum Marks : 50

Note : (i) Question no. 1 is compulsory and carries 20 marks.
tG
(ii) Attempt any three questions from the rest.
en
1. (a) Define the term E-Commerce. Explain its 10
work flow.
(b) Define the term M-Commerce. What are 10
nm
the key drivers for M-Commerce ? Also,

explain its attributes.
2. (a) Explain any five strategies to increase 5
visibility to your e-commerce website.
sig
(b) How did your shopping experience change 5

with the advent of e-commerce ? Explain
with an example.
As
3. (a) Explain the security concerns in 5

e-commerce.
(b) Define the term "EDI". Explain its 5
OU
architecture with the help of a diagram.
4. (a) Explain the procedure for Online Auction. 5

What are advantages and disadvantages of
IGN
Online auctions ?
(b) Explain any two models of e-commerce.
BCS-062 1 P.T.O.
5. (a) What is a Cyber Crime ? What are different 5
categories of Cyber Crimes ?
(b) Explain the benefits of e-commerce to 5
m
organizations, customers and society at
large.
.co
uru
tG
en
nm
sig
As
OU
IGN
BCS-062 2
No. of Printed Pages : 2 BCS-062
m
BACHELOR OF COMPUTER APPLICATIONS
(Revised)
.co
. )081Term-End Examination
December, 2014
uru
tG
Note : Question number 1 is compulsory and carries
en
20 marks. Attempt any three questions from the
rest.
nm
1. (a) Explain transplanted real world business

models and native Internet business
models. 10
sig
(b) What is meant by Online trading ? How is

it performed ? What are its advantages and
disadvantages ? 10
As
2. (a) Explain any 5 types of Electronic Payment

Systems. 5
OU
(b) What is a Digital Signature ? How does it

work ? 5
3. (a) Explain any two EDI standards. 5
IGN
(b) Explain m-commerce application flow. 5
BCS-062 1 P.T.O.
4. (a) Write a short note on Electronic Markets. 5
m
(b) Explain the main functionalities of an
Online Shopping Portal. 5
.co
5. (a) Explain the roles of various stakeholders in
the delivery of goods and services online. 5
(b) Write a short note on Cyber Laws. 5
uru
tG
en
nm
sig
As
OU
IGN
BCS-062 2 4,000
No. of Printed Pages : 2 I BCS-062
m
(Revised)
.co
Term-End Examination
June, 2015
uru
ntG
Note : Question No. 1 is compulsory and carries
me
rest.
1. (a) What is meant by Internet Commerce ?

ign
Explain the two main business models of

various companies that do commerce over
Internet. 10
ss
(b) Explain the procedure to buy a book from a

Web-based Bookshop. What are the
UA
advantages and disadvantages ? Explain

briefly. 10
2. (a) List any five security concerns in
NO
E-Commerce. 5
(b) What are the different components in the

IG
on-line delivery of goods and services ?

Explain their role. 5
BCS-062 1 P.T.O.
3. (a) How does M-commerce differ from
m
E-commerce ? Explain the various
technology components that help to
.co
perform the commerce transactions using
mobile devices.
(b) What are the various payment methods
uru
available to buy goods online ? Compare
them. Which is the best method among
them ? 5
4.
ntG
(a) Draw and explain the architecture of an
online shopping e-commerce portal that
sells mobile devices. 5
me
(b) List any five benefits of EDI.
5. (a) Explain the online trading procedure with

the help of a diagram. 5
ign
(b) Explain the two categories into which

Search Engines are classified. 5
ss
UA
NO
IG
BCS-062 2 6,000
m
(BCA) (Revised)
.co
December, 2015
uru
ntG
e
rest.
nm
1. (a) Explain E-Commerce Trade Cycle. Explain

the role of intermediary in addition of
value by online marketplaces. 10
sig
(b) What is an e-paper ? List the advantages

and disadvantages of e-papers. 10
As
2. (a) List any five cyber offences and related

penalties under IT Act, 2000. 5
OU
(b) What is SSL ? Explain its working with the

help of a figure.
3. (a) Explain any five challenges to the success
IGN
of m-commerce. 5
(b) Explain any two EDI standards. 5
BCS-062 1 P.T.O.
4. (a) Draw and explain the architecture of an
m
sells books.
.co
(b) What is meant by Inter-organizational
e-commerce ? How does it differ from
Intra-organizational e-commerce ?
uru
5. (a) List and explain any five emerging trends
in m-commerce. 5
ntG
(b) Whenever you perform transactions online
that involve online payment, what are the
precautions you take before making
e
payment online ? 5
nm
sig
As
OU
IGN
BCS-062 2 6,000
m
(BCA) (Revised)
.co
0 1 2_ 3 6 June, 2016
uru
Time : 2 hours
tG Maximum Marks : 50
en
rest.
nm
1. (a) What is meant by Internet Commerce ?

Explain the two main business models of
sig
various companies that do commerce over

Internet. 10
(b) What is meant by Online Trading ? How is

As
it performed ? Discuss the various payment

modes for online trading. 10
OU
2. (a) Explain any five security concerns in

E-Commerce. 5
IGN
(b) What is a digital signature ? How is it

verified ? 5
BCS-062 1 P.T.O.
3. (a) Explain any five online payment systems
m
and services. 5
(b) How does M-Commerce differ from
.co
E-Commerce ? Explain the various
technology components that help to,
perform the commerce transactions using
uru
mobile devices. 5
4. (a) Explain any five functionalities of an

tG
(b) Define the term 'EDI'. Explain its
architecture with the help of a diagram. 5
en
5. (a) How can e-commerce portals make
nm
shopping secure ? 5
Search Engines are classified. 5
sig
As
OU
IGN
BCS-062 2 5,000
m
(BCA) (Revised)
.co
cs2ne.,
December, 2016
uru
tG
en
rest.
nm
1. (a) Explain the procedure to buy a book from a

Web-based Bookshop. What are the
briefly. 10
sig

As
disadvantages ? 10
OU
2. (a) Explain any five strategies to increase the

visibility to your e-commerce website. 5
(b) How can e-commerce portals make

IGN
shopping secure ? 5
BCS-062 1 P.T.O.
3. (a) Draw and explain the architecture of an
m
sells electronic goods. 5
.co
(b) Explain m-commerce application flow. 5
4. (a) What is a Cyber Crime ? What are the
uru
different categories of Cyber Crimes ? 5
online delivery of goods and services ?
5. tG
(a) Explain transplanted real World business
en
models. 5
nm
(b) Explain the benefits of e-commerce to

large. 5
sig
As
OU
IGN
BCS-062 2 4,500
m
(BCA) (Revised)
.co
June, 2017
uru
Time: 2 hours
Note : Questidn No. 1 is compulsory and carries

en
rest.
nm
1. (a) Purchasing of groceries is one of the basic

shopping requirements. Explain the online
sig
grocery shopping procedure with reference

to any grocery e-store. Mention their
advantages and limitations. 10
As
(b) Define m-commerce. Explain its scope with

four examples from various application
areas. 10
OU
2. (a) With the help of any online software store,

explain the step-by-step procedure to
IGN
purchase and download the requested

software. Mention its advantages.
BCS-062 1 P.T.O.
(b) Describe the functionalities for the
categories given below for an e-commerce
m
website : 5x1=5
(i) User Experience
.co
(ii) Search Feature
(iii) Personalization
uru
(iv) Security
(v) Social Media
3. (a) List and explain any four cyber crimes
tG
classification and related penalties under
IT Act, 2000.
en
(b) Describe the characteristics of B2B, B2C,
C2B and C2C models of e-commerce.
Mention an example for each. 5
nm
4. (a) Compare and contrast the conventional

processing of a purchase order with that of
an Electronic Data Interchange (EDI). 5
sig
(b) Discuss the benefits and impediments of

m-commerce. 5
As
5. Write short notes on any two of the following : 2x5=10

(a) Secure Socket Layer
OU
(b) Online Trading System

(c) Architecture of e-commerce portal
IGN
BCS-062 2 4,000
No. of Printed Pages : 2 I BCS-062 I
m
(BCA) (Revised)
.co
1:304-4- 0
December, 2017
uru
Time : 2 hours
ntG Maximum Marks : 50
Note : Question no. 1 is compulsory and carries

me
rest.
1. (a)
n
With the help of a neat block diagram,

explain the multi-layered architecture of an
sig
online shopping e-commerce portal

covering aspects such as presentation
As
layer, integration layer, identity

management layer, monitoring and
maintenance components.
OU
10
(b) Describe the characteristics of B2G, G2B

and G2C. Also give an example for each. 10
IGN
BCS-062 1 P.T.O.
2. (a) With the help of a block diagram, explain
the e-commerce work-flow. 5
m
(b) With reference to any e-newspaper
website, explain the features of it. Also,
.co
mention its advantages and disadvantages. 5
3. (a) Discuss the security concerns in
uru
e-commerce with respect to client,
communication channel and server. 5
(b) With a neat diagram, explain the various
4.
ntG
components of m-commerce framework.
(a) Discuss the impact of e-commerce in the

5
following areas : 2x3=6

me
(i) Marketing
(ii) Finance and Accounting
n
(b) List the benefits and any four applications

sig
of EDI. 4
5. Write short notes on any two of the following : 2x5=10

As
(a) Emerging Trends in m-Commerce
(b) Online Payments

OU
(c) Cyber Laws

IGN
BCS-062 2 4,000
No. of Printed Pages : BCS-062 I
m
.co
(BCA) (Revised)
00696 June, 2018
uru
Time : 2 hours
ntG Maximum Marks : 50

me
rest.
1. (a) Explain the procedure to book a ticket for a

gn
film from a web based portal. What are its

briefly. 10
si

As
it performed ? Explain various payment

modes for online trading. 10
OU
2. (a) List any five cyber offences and related

penalties under the IT Act, 2000. 5
IGN

BCS-062 1 P.T.O.
3. (a) Explain any two EDI standards. 5
m
(b) Explain any five strategies to increase
visibility to your e-commerce website.
.co
4. (a) Explain transplanted real world business
uru
models. 5
5.
ntG
search engines are classified.
(a) What is SSL ? Explain its working with the

help of a figure.
me
(b) List and explain any five emerging trends

in m-commerce. 5
si gn
As
OU
IGN
BCS-062 2 5,000
m
.co
(BCA) (Revised)
1 December, 2018
uru
BCS 062 : E COMMERCE
Time : 2 hours
-
ntG
-
Maximum Marks : 50

e
nm
rest.
1. (a) Define the term e-commerce. Explain its

work flow. 10
sig
(b) What is an e-paper ? List the advantages

and disadvantages of e-papers. 10
As
2. (a) What is a Digital Signature ? How does it

work ?
OU
(b) How does m-commerce differ from

e-commerce ? Explain the various
IGN
perform commerce transactions using

mobile devices. 5
BCS 062
- 1 P.T.O.
3. (a) What is meant by Inter-organisational
m
e-commerce ? How does it differ from
Intra-organisational e-commerce ? 5
.co
(b) Explain any five functionalities of an
uru
shopping secure ? 6
ntG
(b) Describe the characteristics of B2B,
B2C, C2B and C2C models of e-commerce. 4
5. (a) Explain the benefits of e-commerce to

e
organisations, customers and society at
nm
large. 5

help of a figure. 5
sig
As
OU
IGN
BCS-062 2 3,500
030
m
No. of Printed Pages: 2 BCS-062
.co
(BCA) (REVISED)
TERM-END-EXAMINATION
uru
BCS-062 : E-Commerce
Time : Two Hours' [Maximum marks : 50
ntG
Note : Question no.1 is compulsory and carries 20 marks.
Attempt any three questions from the rest.
me
1. (a) Explain the procedure for Online Auction. What
are advantages and disadvantages of Online
ign
Auctions ? [10]
(b) Explain E-Commerce trade cycle. Explain the role

ss
of intermediary in addition of value by online

market places. [10]
UA
2. (a) Define the term M-Commerce. What are the key

drivers for M-Commerce ? [5]
NO
(b) What is meant by Inter-organizational

E-Commerce ? How does it differ from Infra-
IG
organizational E-Commerce ? [5]
BCS-062/5000 (1) [P.T.O.]

m
3. (a) Explain the procedure to buy a book from a web
based bookshop. What are advantages and
.co
disadvantages. [5]
(b) List and explain any five emerging trends in
uru
M-Commerce. [5]
4. (a) What is Cyber Crime ? What are different
(b)
ntG
categories of Cyber Crimes ?
Explain M-Commerce application flow.

[5]
[5 ]
me
5. (a) Explain any two EDI standards. [5]
(b) How did shopping experience change with the

ign
advent of E-Commerce ? Explain with an
example. [5]
ss
UA
NO
IG
BCS-062/5000
3004
m
co
.
(BCA) (Revised)
uru
Term End Examination, 2019
-
ntG
Time : 2 Hours] [Maximum Marks : 50

me
Note : Question no.1 is compulsory and carries 20 marks.
Attempt any three questions from the rest.
ign
1. (a) Draw and explain the architecture of an online

ss
shopping e-commerce portal that sells a large

number of different types of goods. [10]
UA
(b) What is meant by online trading ? How is it

performed ? What are its advantages and
NO
disadvantages. [10]
(a) Define the term E-Commerce. Explain its

IG
workflow. [5]
BCS-062/5000
m
(b) List any five cyber offences and related penalties
co
under ITAct, 2000. [5]
How can e-commerce portals make shopping
.
3. (a)
uru
secure ? [5]
(b) Explain the benefits of e-commerce to
ntG
organizations, customers and society at large.[5]
4. (a) What precautions are taken while making on-line
payment.for on-line transactions ? [5]

me
(b) What are the different components in the online
delivery of goods and services ? Explain their
ign
role. [ 5]
(a) Define the term 'EDI'. Explain its architecture

ss
with the help of a diagram. [ 5]

UA
(b) What is an e-paper ? List the advantages and
disadvantages of e-papers. [5]

NO
x
IG
m
.co
r
uru
APPLICATIONS (BCA)
(REVISED)
tG
en
June, 2020
nm
Time : 2 Hours Maximum Marks : 50
Note :(i) Question No. 1 is compulsory and

sig
carries 20 marks.
(ii) Attempt any three questions from the

As
rest.
1. (a) Define the term M-Commerce. What are

OU
the key drivers from M-Commerce ? Also,

explain its attributes. 10
IGN
(b) Explain transplanted real world business

models and native internet business
models. 10
P. T. O.
121
m
2. (a) Explain any five security concerns in
.co
e-Commerce. 5
(b) Explain any two EDI standards. 5
uru
3. (a) What is a digital signature ? How is it
verified ? 5
(b) Explain any five strategies to increase
tG
visibility of an e-Commerce website.
en 5
4. (a) What is a Cyber Crime ? Explain any four

cyber crimes and related penalties under
nm
IT Act, 2000. 5
(b) With the help of a block diagram, explain

the e-Commerce work flow. 5
sig
5. (a) Explain the two categories into whom

search engines were classified. 5
As
(b) With reference to any newspaper website,

explain the features of it. Also, mention its
OU
advantages and disadvantages. 5

IGN
BCS-062 3850
om
(BCA) (Revised)
.c
February, 2021
ru
u
tG

en
rest.
m
1. (a) Define the term ‘‘E-Commerce’’. Explain its

ign
workflow. 10

ss

disadvantages ? 10
UA
2. (a) What are the different components in the

NO

IG
help of a diagram. 5
BCS-062 1 P.T.O.
3. (a) Explain any 5 online payment systems and
om
services. 5
(b) Explain m-Commerce application flow. 5
.c
ru
an EDI. 5
u
(b) Discuss the impact of e-Commerce in the
tG
following areas : 5
(i) Marketing
en
(ii) Finance and Accounts
m
in m-Commerce. 5
ign
(b) What is Cyber Crime ? What are the

ss
UA
NO
IG
BCS-062 2
om
(BCA) (Revised)
.c
February, 2021
ru
u
tG

en
rest.
m
1. (a) Define the term ‘‘E-Commerce’’. Explain its

ign
workflow. 10

ss

disadvantages ? 10
UA
2. (a) What are the different components in the

NO

IG
BCS-062 1 P.T.O.
3. (a) Explain any 5 online payment systems and
om
services. 5
(b) Explain m-Commerce application flow. 5
.c
ru
an EDI. 5
u
(b) Discuss the impact of e-Commerce in the
tG
following areas : 5
(i) Marketing
en
(ii) Finance and Accounts
m
in m-Commerce. 5
ign

ss
UA
NO
IG
BCS-062 2
[2]
2. (a) How does m-Commerce differ from e-

No. of Printed Pages : 2 BCS-062 Commerce ? Explain the various
m
BACHELOR OF COMPUTER perform the commerce transactions using
APPLICATIONS (BCA)
(REVISED)
mobile devices.
.c o
(b) Draw and explain the architecture of an
5
ru
u
sells electronic goods. 5
G
June, 2021
t
3. (a) Describe the characteristics of B2B, B2C,
n
BCS-062 : E-COMMERCE C2B and C2C models of e-commerce.

e Mention an example for each. 5
Note : (i) Question No. 1 is compulsory and
n m (b) Discuss the security concerns in
g
e-Commerce with respect to client,
i
carries 20 marks. communication channel and server. 5
s
s 4. (a) Explain the benefits of e-Commerce to
A
rest. organizations, customers and society at
U
1. (a) Explain the procedure to by a Book from a
O
large.
(b) Write a short note on Cyber Laws.

5
N
Web Based Bookshop. What are the
IG
advantages and disadvantages of buying 5. (a) Explain the online trading procedure with
from Web Based Bookshop ? 10 the help of a diagram. 5
(b) What is an e-paper ? List the advantages (b) Write a short note on Electronic Markets. 5
and disadvantages of e-papers. 10 BCS–062 3,880
P. T. O.
om
(BCA) (Revised)
.c
December, 2021
ru
u
Time : 2 hours
tG
Maximum Marks : 50

en
rest.
m
1. (a) Explain E-Commerce Trade Cycle. Explain

ign
the role of intermediary in addition of

value by online market places. 10
(b) Consider any company which sells goods
ss
through mobile as well as PC. In what

ways do its M-Commerce and E-Commerce
UA
portals differ from user perspective ? 10
2. (a) Explain the benefits of M-Commerce to

NO

large. 5
(b) How can M-Commerce portals make
IG
shopping secure ? 5
BCS-062 1 P.T.O.
om
shopping requirements. Explain the online
grocery shopping procedure with reference
to any grocery e-store. 5
.c
(b) Write a short note on Cyber laws. 5
ru
4. (a) Explain the procedure for online auction.
What are the advantages and
u
disadvantages of online auctions ? 5
tG
(b) Explain any two popular mobile payment
en
systems. 5
5. (a) Explain the procedure to buy a book from a

m
mobile-based shop. 5
ign
(b) What are the precautions that need to be

taken before making payment online ? 5
ss
UA
NO
IG
BCS-062 2
om
u.c
APPLICATIONS (BCA) (REVISED)
ur
June, 2022
tG
en

m
carries 20 marks.
ign

rest.
ss
1. (a) Define the term m-Commerce. Explain its

UA
attributes. What are its advantages ? 10
(b) Define the term e-Commerce. Explain its

NO
workflow. What are its advantages and

disadvantages over m-Commerce ? 10
IG
2. (a) Explain native Internet business models. 5
P. T. O.
[2]
(b) What is a Digital Signature ? How does it
om
work ? 5
3. (a) Explain the different components in the

online delivery of goods and services.
u.c
(b) Draw and explain the architecture of an
ur
online shopping m-Commerce Portal that
tG
sells books. Make necessary assumptions. 5
4. (a) What is SSL ? Explain its working with the

en
m
(b) What are EDI standards ? Explain any one
of the EDI standards. 5
ign
5. (a) Explain the two categories into which

search engines are classified. 5
ss

UA

NO
IG
BCS–062 2,140
om
APPLICATIONS (BCA)
u.c
ur
December, 2022
Time : 2 Hours
en
m
20 marks. Attempt any three questions from

ign
the rest.

ss
shopping requirements. Explain the

procedure for online grocery shopping with
UA
reference to any grocery portal. Mention its

advantages and disadvantages. 10
NO

C2B and C2C models of e-Commerce. Give
IG
an example for each. 10
P. T. O.
[2]
2. (a) With the help of a block diagram, explain
om
the E-commerce workflow. 5
(b) List and explain any five emerging trends

in M-commerce. 5
u.c
3. (a) Write a short note on transplanted real
world business models. 5
ur
(b) What is e-paper ? List the advantages and
tG
disadvantages of e-papers. 5

en
shopping secure ? 5
m
(b) Explain M-commerce application flow. 5

ign
5. (a) How did shopping experience change with

the advent of E-commerce ? Explain with
an example. 5
ss
(b) List any five cyber offences and related

UA
penalties under IT Act, 2000. 5

NO
IG
BCS–062
om
u.c
APPLICATIONS (BCA) (REVISED)
ur
June, 2023
tG
en

m
carries 20 marks.
ign

rest.
ss
1. (a) Define the term e-Commerce. What are the

UA
key drivers for e-Commerce ? Also explain

its attributes. 10
NO
(b) Explain transplanted real world business

models and native internet business
IG
models. 10
P. T. O.
[2]
2. (a) How did the shopping experience change
om
with the advent of e-Commerce ? Give an
example. 5
(b) Define the term ‘EDI’. Explain its
u.c
architecture with the help of a diagram. 5
3. (a) What are the various payment methods
ur
available to buy goods online ? Compare
tG
them. Which is the best method among
them ? 5
en
(b) What is cyber crime ? What are the
different categories of cyber crimes ? 5
m
4. (a) List any five security concerns in

ign
m-Commerce. 5
(b) What is a digital signature ? How is it

ss
verified ? 5
5. (a) What is SSL ? Explain its working with the

UA

NO
C2B and C2C models of e-Commerce. 4

IG
BCS–062 3,460

BCS 062 - June2010 June2023

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

BCS 062 - June2010 June2023

Uploaded by

Copyright:

Available Formats

No.

of Printed Pages : 2 BCS-062

Time : 2 hours Maximum Marks : 50

the key drivers for M-Commerce ? Also,

(b) How did your shopping experience change 5

3. (a) Explain the security concerns in 5

architecture with the help of a diagram.

4. (a) Explain the procedure for Online Auction. 5

Time : 2 hours Maximum Marks : 50

1. (a) Explain transplanted real world business

(b) What is meant by Online trading ? How is

2. (a) Explain any 5 types of Electronic Payment

(b) What is a Digital Signature ? How does it

(b) Explain m-commerce application flow. 5

1. (a) What is meant by Internet Commerce ?

Explain the two main business models of

(b) Explain the procedure to buy a book from a

advantages and disadvantages ? Explain

(b) What are the different components in the

on-line delivery of goods and services ?

(b) What are the various payment methods

5. (a) Explain the online trading procedure with

(b) Explain the two categories into which

Time : 2 hours Maximum Marks : 50

1. (a) Explain E-Commerce Trade Cycle. Explain

(b) What is an e-paper ? List the advantages

2. (a) List any five cyber offences and related

(b) What is SSL ? Explain its working with the

(b) Explain any two EDI standards. 5

1. (a) What is meant by Internet Commerce ?

various companies that do commerce over

(b) What is meant by Online Trading ? How is

it performed ? Discuss the various payment

2. (a) Explain any five security concerns in

(b) What is a digital signature ? How is it

4. (a) Explain any five functionalities of an

Time : 2 hours Maximum Marks : 50

1. (a) Explain the procedure to buy a book from a

(b) What is meant by Online Trading ? How is

2. (a) Explain any five strategies to increase the

(b) How can e-commerce portals make

4. (a) What is a Cyber Crime ? What are the

(b) Explain the benefits of e-commerce to

Note : Questidn No. 1 is compulsory and carries

1. (a) Purchasing of groceries is one of the basic

grocery shopping procedure with reference

(b) Define m-commerce. Explain its scope with

2. (a) With the help of any online software store,

purchase and download the requested

3. (a) List and explain any four cyber crimes

4. (a) Compare and contrast the conventional

(b) Discuss the benefits and impediments of

5. Write short notes on any two of the following : 2x5=10

(b) Online Trading System

BACHELOR OF COMPUTER APPLICATIONS

Note : Question no. 1 is compulsory and carries

With the help of a neat block diagram,

online shopping e-commerce portal

layer, integration layer, identity

(b) Describe the characteristics of B2G, G2B

3. (a) Discuss the security concerns in

(b) With a neat diagram, explain the various

(a) Discuss the impact of e-commerce in the