2023-05-02 1492000

1492000 - General Support Statement for Virtual

Environments
Version 105 Type SAP Note
Language English Master Language English
Priority Recommendations / Additional Info Category Release planning information
Release Status Released for Customer Released On 08.11.2021
Component BC-OP-NT ( Windows )

Please find the original document at https://launchpad.support.sap.com/#/notes/ 1492000

Symptom

SAP customers use SAP systems of all sizes on all operating system platforms,
and make use of virtualization technologies and solutions.

Other Terms

Virtualization, virtual, VMware, vSphere, Microsoft, Hyper-V, XEN, KVM,

Container, Solaris, Zones, HP, Integrity, Oracle, Virtual Machines, HPVM, IBM,
PowerVM, WPAR, LPAR, INxHY, Citrix, XenServer, XenApp, ThinApp, XenDesktop,
Hitachi, Huawei, private, cloud, Sybase, MS SQL Server, MSSQL, SAP ASE, SAP IQ,
MaxDB, HANA, Bluemix, IBM Cloud, Google, Amazon, AWS, EC2, Azure

Reason and Prerequisites

2009, the US National Institute for Standards and Technology (NIST) published a
definition that differentiates between two main availability models:

• The public cloud provides access to abstract IT infrastructures for the

broader public, for example, via the internet. Public cloud providers allow
their customers to rent IT infrastructures based on flexible payment, in
other words, based on the actual utilization or consumption (pay-as-you-go)
without having to invest in the computer and IT infrastructure.
• The private cloud provides access to abstract IT infrastructures within the
user's own organization (authority, company, start-up, club). In general,
this availability model also comprises services for the technical operation
and the administration of application software.

[Source: Wikipedia]

For virtualized and private cloud environments, this SAP Note describes the
conditions for support of SAP server components.

For public cloud (IaaS) environments like Amazon Web Services, Microsoft Azure,
IBM Cloud, or Google Cloud Platform, SAP restricts the support of its software
to the SAP server components explicitely listed in the related support note. For
more information on SAP support in IaaS environments, see SAP Note 1380654 'SAP
support in public cloud environments'.

For a list of SAP certified Outsourcing Operation Partners, see the OutSourcing
Partner Guide.

Solution

As customer demands for comprehensive support of virtualization are rapidly

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2023-05-02 1492000

growing, SAP simplifies and generalizes support for running its applications in
virtualized and private cloud environments. This statement describes the
conditions for support of SAP server components in these environments.

For a generic overview on the support of SAP components in virtual and cloud
environments, see also:

• 1DX: Virtualization and Cloud Infrastructure Community

• WIKI: Virtualization and Cloud Infrastructure

Contents

1. General Support Statement for Virtual Environments

2. Supported SAP Applications
3. Supported Operating Systems, Virtualization Solutions and Technologies
4. Support for Databases
5. Support for Third-party Components

Appendix
A1. Virtualization Solution Support for SAP Client Software

1. General Support Statement for Virtual Environments

For SAP applications, the operating system is the abstraction layer between the
application and the hardware. Therefore, SAP applications are released for
specified operating systems and their versions.
With the release of an SAP application on a specific operating system version,
the SAP application and all SAP branded third-party components embedded in the
SAP application are by default released on all virtualization solutions and
technologies supported by section 3 of this note. This covers support on:

• This specific operating system version running on native hardware or on a

native virtualization technology provided by the hardware vendor that is
listed by SAP
• Virtualization technologies that are part of the operating system and that
are listed by SAP
• Virtualization solutions listed by SAP

SAP only supports virtualization solutions that behave in a fully transparent

manner to the application. If the virtualization solution does not behave fully
transparently, the relevant technology partner must provide support for the
virtualization solution to become transparent. If a support issue cannot be
solved by the technology partner, the SAP application might need to be migrated
to a non-virtual environment.

SAP releases its applications on operating system and database versions for
native environments. With the use of virtualization technology, the date of
availability of an operating system or database release might differ from the
availability in native environments. This might lead to a different availability
for an SAP application in a virtualized environment compared to a native
environment.

1.1. Support for Functional Issues

SAP analyzes functional issues of its applications running in virtual

environments in the same way as it does for functional issues in non-virtual
environments.
As already stated, if the virtualization solution does not behave fully
transparently, the relevant technology partner must provide support for the
virtualization solution to become transparent.

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2023-05-02 1492000

1.2. Support for Performance-Related Issues

The prerequisite for performance support is the setup of a central monitoring

instance in SAP Solution Manager or in a suitable SAP AS ABAP system.
For performance issues that are unrelated to the virtualization software, SAP
supports its software in the same way as it does in non-virtual environments.
For all other performance issues, the responsible technology partner is in
charge of support.

2. Supported SAP Applications

The General Support Statement applies for all SAP applications and components
except BWA and SAP ITS 6.20 (for support of SAP ITS on VMware, check SAP Note
325616).

For some SAP applications, specific requirements for their configuration and use
in a virtual environment might be necessary.
For more information in support requirements of:

• SAP HANA-related applications: see SAP Note 1788665

• SAP applications based on SAP NetWeaver Application Server ABAP or Java: see
OS-specific SAP Notes in section 3
• SAP NetWeaver MDM: see SAP Note 2230677
• SAP Point-of-Sale (SAP POS) components: Supported as of SAP POS version 1.0
and higher

3. Supported Operating Systems, Virtualization Solutions and Technologies

SAP releases its applications for certain operating systems and their versions.
For the operating system versions supported by your SAP application, check the
Product Availability Matrix (PAM) at http://support.sap.com/pam.

For any operating system version, SAP supports specified virtualization

solutions and technologies for the use with this guest operating system.
To get an overview on supported virtualization solutions and technologies with
your guest operating system and their required configuration, it's mandatory to
check the following SAP Notes:

Guest OS Virtualization Solutions and Technologies Supported (Must Read)

IBM Dynamic LPAR and Micropartitioning PowerVM Live Partition
AIX
Mobility AIX Live Update WPAR Active Memory Expansion (AME)
HP-UX Integrity VM
PowerVM Live Partition Mobility IBM Dynamic LPAR and
IBM i
Micropartitioning
Linux: SAP Support in virtualized environments (Must Read) KVM (Red
Hat Enterprise Linux, Red Hat Enterprise Virtualization, SUSE Linux
Enterprise Server, IBM PowerKVM, KVM for IBM z Systems, Oracle Linux
Linux
KVM, Huawei Fusionsphere) XEN (Red Hat Enterprise Linux, SUSE Linux
Enterprise Server, Citrix XenServer, Oracle VM, Huawei FusionSphere)
Hitachi HVM LPAR VMware vSphere
LINUX on
PowerVM Live Partition Mobility IBM PowerKVM
IBM Power
LINUX on Virtualization Support included in OS certification; see also IBM zBX
IBM z integrated hypervisor for IBM System x blades (INxHY) IBM z/VM and
Systems native LPAR KVM for IBM z Systems
Oracle Solaris Zones; Installation of SAP in an Oracle Solaris Zone
SOLARIS
Oracle VM Server for SPARC domains

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2023-05-02 1492000
Microsoft Hyper-V VMware vSphere IBM zBX integrated hypervisor for
Windows
IBM System x blades (INxHY)
z/OS Virtualization Support included in OS certification

4. Support for Databases

For the database versions supported by your SAP application, check the Product
Availability Matrix (PAM) at http://support.sap.com/pam.

Besides the support of operating system and virtualization technologies stated

by SAP in section 3, the database manufacturers might additionally restrict
their support to certified virtualization stacks consisting of operating system
or database, hypervisor and hardware.

To get an overview on supported virtualization solutions and technologies with

your database and their required configuration, it's mandatory to check the
following SAP Notes:

Database Virtualization Solutions and Technologies Supported (Must Read)

Supported on all virtualization solutions covered for IBM i by
section 3. SAP application servers on Windows connected to an SAP
system using IBM DB2 for i are supported to be virtualized in VMware
IBM DB2
environments only. For details about the support strategy for IBM i
for i
products on Windows with VMware see:
http://www.ibm.com/systems/i/software/access/windo
ws/vmware.html.
IBM DB2 Supported on all virtualization solutions covered by section 3 (see
LUW SAP Note 1130801).
IBM DB2
Supported on all virtualization solutions covered by section 3
for z/OS
Microsoft software running in non-Microsoft hardware virtualization
software: http://support.microsoft.com/kb/897615/en-us and
http://support.microsoft.com/kb/944987. Microsoft software running
in hardware virtualization environment:
Microsoft
http://support.microsoft.com/?id=956893. Microsoft server software
SQL Server
and supported virtualization environments:
http://support.microsoft.com/kb/957006/ and
http://www.vmware.com/solutions/business-critical-
apps/sql INxHY: No support by Microsoft
AIX: see AIX-specific SAP Notes listed in section 3 HP-UX Itanium
Oracle Integrity VM KVM Microsoft Hyper-V Oracle Solaris Zone Oracle VM
Oracle Linux KVM VMware XEN INxHY: No support by Oracle
SAP ASE
SAP IQ SAP Supported on all virtualization solutions covered by section 3. SAP
MaxDB ASE SAP IQ MaxDB and liveCache
liveCache
HANA support in virtualized/partitioned environments (Must Read) KVM
(Red Hat Enterprise Linux, SUSE Linux Enterprise Server, Huawei
SAP HANA FusionSphere) XEN (SUSE Linux Enterprise Server, Huawei
FusionSphere) Hardware Partitioning IBM PowerVM LPAR Hitachi HVM
LPAR VMware vSphere

5. Support for Third-party Components

SAP supports third-party components that are embedded in the relevant SAP
application also in a virtualized environment. Products identified on the SAP

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Pricelist as third-party products may also support virtualized environments,

however, for these products SAP cannot make any statement with regard to support
for virtualized environments. For more information about these third-party
products, contact the third-party software provider.

Appendix

A1. Virtualization Solution Support for SAP Client Software

Whereas the General Support Statement is valid for all SAP server-based
components, the relevant SAP team is responsible for the release and support of
SAP client software.
For information about virtualization support of your SAP client software, see
the following SAP Notes (list might not be complete):

• 66971 - Supported SAP GUI platforms, see appendix 'Virtualization products

and SAP GUI for Windows'
• 1568133 - Citrix supportability status for LR 9.52 and LR 11 patch 2
• Client virtualization support statements for SAP BI 4 can be found in the
SAP BI 4 PAM

Other Components

Component Description

BC-OP-LNX-RH Red Hat Linux

BC-OP-HPX HP-UX

BC-OP-SUN SUN Solaris

BC-OP-NT-ESX Windows on VMware ESX

BC-OP-ZLNX Linux on IBM Z

BC-OP-AS4 IBM AS/400

BC-OP-AIX IBM AIX

BC-OP-PLNX Linux on IBM PowerPC Hardware

BC-OP-LNX-ESX Linux on VmWare ESX

BC-OP-S390 IBM z/OS

BC-OP-LNX-SUSE SUSE Linux

BC-OP-LNX Linux

This document refers to

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SAP Note/KBA Title

2133194 Can IQ run in a virtual or cloud environment? - SAP IQ 16.x

994025 Virtualized OS environments in the operating system monitor

962334 Linux: SAP on SUSE Xen virtual machine

959826 Oracle Solaris x64 supported hardware

901732 SAP on HP Integrity Virtual Machines (HPVM)

870652 Installation of SAP in an Oracle Solaris Zone

66971 Supported SAP GUI platforms

325616

2977742 SAP Applications with AIX Live Update

2730308 Linux: SAP on Huawei FusionSphere KVM virtualization

2230677 Running a Virtual Machine (VM) and MDM

2196056 DB2-z/OS: SAP on Linux on KVM for IBM Z

2097317 Linux on Power: SAP on PowerKVM - Kernel-Based Virtual Machine

2025249 Linux: SAP on Hitachi HVM LPAR virtualization

1817065 SAP on Oracle VM - Monitoring SAP for Oracle VM

1808268 SAP on Oracle VM - Oracle VM Support

1807851 Linux: SAP on Huawei FusionSphere virtualization

1788665 SAP HANA Support for virtualized / partitioned (multi-tenant) environments

1753578 First Customer Shipment Program in Virtual Environments on Windows

1740656 Supported application virtualization for DM client

1739625 Linux: SAP NetWeaver on Red Hat Xen

1739189 SAP Convergent Charging on virtual environments

1739156 MaxDB/liveCache: Using Active Memory Expansion (AME)

171356 SAP Software on Linux: General information

1706801 SYB: SAP ASE released for virtual systems

1650076

1568133 Citrix supportability status for LR 9.52 and LR 11 patch 2

1538051 SAP POS & Alignment with SAP Virtualization Statement

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1522993 Linux: SAP on SUSE KVM - Kernel-based Virtual Machine

1519590 Virtualization with Citrix XenServer

1464605 Active Memory Expansion (AME)

1452070 DB2-z/OS: SAP on Linux on IBM Z and z/VM

1426182 Support of Oracle Database for XEN and KVM

1409608 Virtualization on Windows

1400911 Linux: SAP NetWeaver on Red Hat KVM - Kernel-based Virtual Machine

1380654 SAP support in IaaS environments

1351051 Support of Oracle for HP-UX Itanium Integrity VM

1336014 CRM Mobile Laptop: MDW and MRS usage on Virtual Machines

1329848 Oracle Support for Microsoft Hyper-V

1303814 TREX 7.10: Usage of TREX on Virtual Machines (VM)

1246022 Support for SAP applications in Solaris Zones

1223407 Using the SCM Optimizer in virtual environments

1178190 SAP on Oracle VM Server for SPARC domains

1173954 Support of Oracle Database for VMware

1142243 SAP MaxDB release for virtual systems

1137862 Using SAP systems with AIX 6.1

1130801 DB6: Virtualization of IBM DB2 for Linux, UNIX, and Windows

1122387 Linux: SAP Support in virtualized environments

1105456 SAP Installations in AIX WPARs

1102760 PowerVM Live Partition Mobility

1002461 Support of IBM Dynamic LPAR and Micropartitioning

This document is referenced by

SAP
Title
Note/KBA

2134316 Can SAP ASE run in a cloud environment? - SAP ASE

2867092 Is SAP Replication Server supported on a virtualized environment?

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2133194 Can IQ run in a virtual or cloud environment? - SAP IQ 16.x

2538919 VWware upgrade to version 6

Support for Docker (Software Container Platform) SAP BusinessObjects Business Intelligence
2496083
Platform

3318338 SAP MaxDB/liveCache high availability in cloud environment

1464605 Active Memory Expansion (AME)

2138865 SAP Applications on VMware Cloud*: Supported Products and VM configurations

3090294 SAP S/4HANA and SAP NetWeaver Master Data Management 7.1

2977742 SAP Applications with AIX Live Update

2918707 Using NWDS in Virtual Environments and/or Network Drives

2722210 Cloud Support not available for SAP NetWeaver Master Data Management 7.1

1554717 SYB: Planning Information for SAP on SAP ASE

2501545 Application fails due to error in opening VMware GuestLib

2428012 SAP on Nutanix

2393917 SAP HANA on VMware vSphere 6.5 and 6.7 in production

2369910 SAP Software on Linux: General information

2284516 SAP HANA virtualized on SUSE Linux Enterprise hypervisors

2230677 Running a Virtual Machine (VM) and MDM

2196056 DB2-z/OS: SAP on Linux on KVM for IBM Z

2161991 VMware vSphere configuration guidelines

2097317 Linux on Power: SAP on PowerKVM - Kernel-Based Virtual Machine

1380654 SAP support in IaaS environments

2024433 Multiple SAP HANA VMs on VMware vSphere in production on vSphere 5.5

1995460 SAP HANA VM on VMware vSphere 5.5 in production

1788665 SAP HANA Support for virtualized / partitioned (multi-tenant) environments

1753578 First Customer Shipment Program in Virtual Environments on Windows

1409608 Virtualization on Windows

1739189 SAP Convergent Charging on virtual environments

1336014 CRM Mobile Laptop: MDW and MRS usage on Virtual Machines

1122387 Linux: SAP Support in virtualized environments

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994025 Virtualized OS environments in the operating system monitor

1130801 DB6: Virtualization of IBM DB2 for Linux, UNIX, and Windows

1142243 SAP MaxDB release for virtual systems

1739156 MaxDB/liveCache: Using Active Memory Expansion (AME)

1740656 Supported application virtualization for DM client

1173954 Support of Oracle Database for VMware

1303814 TREX 7.10: Usage of TREX on Virtual Machines (VM)

1706801 SYB: SAP ASE released for virtual systems

1223407 Using the SCM Optimizer in virtual environments

1351051 Support of Oracle for HP-UX Itanium Integrity VM

1426182 Support of Oracle Database for XEN and KVM

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