Healthcare FMS

July 2023
 DYNAMIC ORGANIZATION AND
Digital Facilities Management Service SERVICE GOVERNANCE

OPERATIONS CENTRE
CONNECTED 24/24 INFORMATION SYSTEM

CONTACT PLANNING FACILITY MANAGEMENT

Computerized database
CENTER Plan of Activities
Training Plan
Contact center manned
by directly employed MONITORING AND
Rekeep personnel
OBSERVATION
specialized in handling Security monitoring
our various services and Quality control
customers. Customer Satisfaction HEALTHCARE LOGISTICS
Software platform
developed by REPORTING
Hospital MAILING Reports
Rekeep, which can
Management Control dashboard
be integrated with KPI analysis
any proprietary Business intelligence
DSS (Decision Support System)
solutions the
MOBILE
customer may LAUNDERING & STERILIZATION
APPS DELIVERY
have. Ticket Management
Attendance Management
Implementation of the Plan of
WEB Activities
PORTAL Planning and implementation of
non-routine work

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On-site management apps
Numerous Apps integrated into the resolve Platform optimize operational management and align the
database in real time, thus benefiting the Customer's verification capabilities.

Clock It Work It Check It

Operators record their attendance and
the work they perform through reading
the Tags installed in technical rooms or
on the main components.
This function enables the receipt and
management of Work Orders and
notification of the progress of work, which
can also be documented with photos,
videos and the Customer's signature.
The function allows for a dynamic
dashboard for checking and monitoring
key information (e.g., number of active
requests, maintenance workers on shift,
completed WOs).

Apps are integrated into maintenance work through adoption of Augmented Reality to receive information in order to facilitate
the operations to be carried out, such as videos on the operating methods to be used, system diagrams or operating
manuals.

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ReSolve FMS Platform INNOVATION

MODULAR STRUCTURE OF THE INFORMATION SYSTEM

PLANNING MODULE ACCESS, INTERACTION AND ADVANCED IT SYSTEM BECAUSE
Management of shifts, scheduling activities, remote monitoring of machines CONSULTATION TOOLS
It communicates with other Systems with
WAREHOUSE MANAGEMENT MODULE ease and allows future implementations
Logistics Plan management, Inventory, Storage and Procurement (ability to add further Modules accessible
through the same Web Portal) and
REPORTING MANAGEMENT MODULE personalization through the in-house IT
For consulting, writing and downloading reports on all activities structure of the CMF Consortium

QUALITY CHECKS MODULE Allows access at any moment of the day

360° management of Audits and Customer Satisfaction WEB PORTAL and from any device, whether mobile or
Gives access to the set of fixed
TRAINING MODULE modules of a single interface
For viewing training sessions by Contract and Operator Data may be retrieved in Excel, PDF, Word
format and personalized reports can be
created
DOCUMENTATION MANAGEMENT MODULE
For consulting and downloading all technical and safety data sheets
The combined use of Mobile Devices,
MODULE FOR MANAGEMENT OF ESTIMATES AND ACCOUNTING Emails and the Web Portal expedites
Entering, approving, tracking and sending Requests and Estimates processes and communication, reduces
errors to a minimum and enables the
Service Manager to be reached rapidly and
TROUBLE TICKETING MODULE - SERVICES ON REQUEST everywhere
Regular interaction: sending Requests and Reports for all Contract services

ARCHITECTURAL DATABASE MODULE APPLICATIONS User profiling, with access to the

Integration of plans of the Complex as a whole and of Buildings, Floors and Dedicated to each Module information to which users are authorized
Rooms with Services to receive according to their roles.

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Mapping and management of the risk of infection RISK MANAGEMENT

• Mapping areas at risk of infection in the hospital:

• areas at low and very low risk: common areas outside wards and ward services (corridors,offices,
waiting room, canteen)
• medium risk areas: hospital rooms, outpatient areas, laboratories, internal diagnostics facilities, etc.
• areas at high and very high risk: remote operating theatres, surgery blocks, sterilization facilities,
delivery and labor rooms, intensive and emergency care beds, resuscitation beds, recovery room,
cardiac intensive care units, operational units treating serious burns, premature deliveries,
transplants, invasive diagnostics, etc.

• Drawing up special cleaning protocols for each risk area in order to provide an appropriate response to situations in which
there is a risk of infection, particularly in areas at high and very high risk.
• Methodologies prepared on the basis of factors that make up the Sinner Circle: time, mechanical, chemistry and
temperature.
• Specific training for operators.
• Organization of steps of customized work on the basis of the layouts of facilities and areas at risk.

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 Control systems and tools SERVICE QUALITY

INFORMATION
SYSTEM

SELF-ASSESSMENT
ON THE PART OF
THE OPERATOR PLANNING DELIVERY The Job Order Manager can
OPERATOR
extract performance indicators
Everyday the Head periodically.
of Operations Software platform
Group/Team leader developed by
INETRNAL Rekeep, which can
checks the
be integrated with
modalities for AUDITS any proprietary
HEAD OF OPERATIONS JOB ORDER
delivering the service solutions the
GROUP/TEAM LEADER MANAGER
during its customer may have.
performance.

Together with the MONITORING AND

REPORTING
Head of Operations AUDITS OBSERVATION
Group, the Customer THROUGH THE OBSERVE COMPLY WITH
checks the workers’ COMPUTERISED CUSTOMER HEAD OF WORK PLANNING
OPERATIONS SHIFTS
operations on site. SYSTEM GROUP

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 Control systems and tools SLA Live Monitoring

resolve platform
gives the client
a live view ofSELF-ASSESSMENT
ON THE PART OF
the service level
THE OPERATOR
OPERATOR
performance.
All KPI’s can be
programmed
INETRNAL
into resolve and
AUDITS
updated live. HEAD OF OPERATIONS
GROUP/TEAM LEADER

AUDITS
THROUGH THE
COMPUTERISED CUSTOMER HEAD OF
OPERATIONS
SYSTEM GROUP

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 Reactive work order is
pushed through
handheld device. Work
resolve platform completion is
client a live view photographed and
of the serviceSELF-ASSESSMENT signed by client
ON THE PART OF
level THE OPERATOR representative if
OPERATOR
performance. required.
All KPI’s can be
programmed
INETRNAL
into resolve and
AUDITS
updated live. HEAD OF OPERATIONS
GROUP/TEAM LEADER

AUDITS
THROUGH THE
COMPUTERISED CUSTOMER HEAD OF
OPERATIONS
SYSTEM GROUP

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Report Center- Customised as per client request
All data recorded on the resolve Platform enable the processing of detailed reports, either simple or reprocessed through
Business Intelligence systems for in-depth analysis and simulation of scenarios, such as to create a real DSS (Decision
Support System).
Reports are customizable to the Customer's needs through interactive dashboards and widgets.

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 Training- Patient experience Training

Many of the interactions that affect

patient
resolveexperience
platform are commonly the
responsibility of facilities management
client a live view
of the serviceSELF-ASSESSMENT
ON THE PART OF
level is vitalTHE
FMS to OPERATOR
Healthcare OPERATOR
in achieving
performance.
ultimate goal of highest standard of
All KPI’scare:
patient can be
programmed
INETRNAL
into resolve and
• FM Empower Highest Standard
AUDITS of Care
updated live. HEAD OF OPERATIONS
• An above-and-beyond approach to
GROUP/TEAM LEADER

healthcare facilities management has a

powerful impact
AUDITS
on patient experience
• Enabler ofTHROUGH
facilitiesTHE
to make medical
COMPUTERISED CUSTOMER HEAD OF
professionals treat
SYSTEM
patients successfully
OPERATIONS
GROUP
and comfortably.

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 DYNAMIC ORGANIZATION AND
Training for healthcare facilities SERVICE GOVERNANCE

• Initial assessment of operational staff’s skills and
qualifications
• Implementation of the ReForm Model and preparation of an ad
hoc training plan for each staff member
• Description of the delivery method of training
• Subjects dealt with: Hard and Green Skills, Soft Skills, Digital
Skills, Health & Safety
• Continuous training (quick card with operating instructions on the
chart)
• Innovative training tools (e.g., virtual reality, use of tablet with vision
clean, online, video, etc.).

TRAINING AND SKILL TRAINING AND SKILL TRAINING AND SKILL TRAINING AND SKILL TRAINING AND SKILL
DEVELOPMENT FUNCTION DEVELOPMENT FUNCTION DEVELOPMENT FUNCTION DEVELOPMENT FUNCTION DEVELOPMENT FUNCTION

Planning of training needs QUALITY FUNCTION

through:

JOINT CONSIDERATION OF
THE DATA FROM THE
DRAWING UP A DELIVERY OF THE APPRAISAL PROCESS
APPRAISAL OF THE
TRAINING PLAN TRAINING
KNOWLEDGE
EXAMINATION SKILL PROGRAM
ACQUIRED
OF WORKERS’ ASSESSMENT Arranging revision and remedial
CVS AND courses if non-conformities are
CERTIFICATES reported

REPORTS REPORTING TRACKING CONSULTATION

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 Predictive Maintenance Technology

resolve platform
client a live view
of the serviceSELF-ASSESSMENT
ON THE PART OF
level THE OPERATOR
OPERATOR
performance.
All KPI’s can be
programmed
INETRNAL
into resolve and
AUDITS
updated live. HEAD OF OPERATIONS
GROUP/TEAM LEADER

AUDITS
THROUGH THE
COMPUTERISED CUSTOMER HEAD OF
OPERATIONS
SYSTEM GROUP

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 Predictive Maintenance Technology

resolve platform
client a live view
of the serviceSELF-ASSESSMENT
ON THE PART OF
level THE OPERATOR
OPERATOR
performance.
All KPI’s can be
programmed
INETRNAL
into resolve and
AUDITS
updated live. HEAD OF OPERATIONS
GROUP/TEAM LEADER

AUDITS
THROUGH THE
COMPUTERISED CUSTOMER HEAD OF
OPERATIONS
SYSTEM GROUP

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 Patient transfer MICROLOGISTICS

Status of transfer by the Operator (e.g., transfer of patients)

Operator arrives at Operator takes Operator re-reads the Operator arrives at Operator re-reads Operator closes the
the Operational Unit charge of the barcode of the destination and reads the barcode of the transfer procedure
/ Department patient Operational the barcode of the Operational and enters the reason
requesting the Unit/Department of Operational Unit/Department of for any delay
service and reads departure on leaving Unit/Department of destination on
the barcode destination leaving

Status of transfer by the Contact

STARTED BRACELET COLLECTED COMPLETED AVAILABLE CLOSED

The transfer has The bracelet with the The patient has The transfer has The operator is The transfer can be
started patient’s data has been collected been completed available again reported
been read (optional)

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Integrated Sterilization Service

CSSD AND SURGICAL SURGICAL

PROCESS
BLOCKS INSTRUMENTATION

• Design and construction • CSSD management • Hire of surgical instrumentation

compliant with standards service
• Inventory
• Supply of machines, fittings • Definition of specific
• Optimization of kits
and equipment protocols
• Technological compliance full risk
• Full risk maintenance • Tracking and risk maintenance
management system

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 Design and construction/upgrade of CSSD

OBJECTIVES ACTIVITIES

• Create a safe, controlled environment • Determination of environmental and regulatory requirements

• Ensure continuous, efficient service for surgical work • Determination of structural and plant engineering requirements
• Enhance productive capacity • Choice of suitable machinery and equipment

BEFORE AFTER BEFORE AFTER

Unsuitable surfaces, no filter
areas, no overpressure,
insufficient ventilation
Horizontal and vertical surfaces
easy to sanitize, filter areas,
management of overpressure
between one environment and
another, sufficient ventilation
Machines out of order, only Safe and efficient machines.
serviced when they break Full risk approach to
down, little safety for processes maintenance management
and operators

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Design and construction/upgrade of CSSD

Sterile Area

Packaging Area

SPACES OPTIMIZED, WITH

EFFICIENT DISTRIBUTION
AMONG WORKING AREAS
AND SUPPORT AREAS

SEPARATE, OPTIMIZED
FLOWS
Dirt Area

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 Current Hospitals

Sant Anna Hospital Como.
654 Bed hospital- MEP and Civil services
Cleaning, Laundry
20 year PPP project
Sant Orsola University Medical City, Bologna.
1553 Bed hospital- 32 Buildings
MEP- Civil Grounds Maintenance- Sterilization
services- Energy Management
8 year contract

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 Current Hospitals

San Gerardo Hospital Milan. Azienda Usl di Bologna.

703 Bed hospital- MEP and Civil services, Energy 1140 Bed hospital-
Management, Patient transfer, Cleaning, Laundry MEP- Civil - Grounds Maintenance- Laundry services-
28 year PPP project Energy Management- Cleaning
6 year contract

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 Current Hospitals

Cittadella sanitaria dell'ospedale Ca' Foncello, Genesi Hospital, Legnano.

550 Bed hospital-
Treviso.
MEP- Civil - Grounds Maintenance- Laundry services-
1186 Bed hospital- Medical Logistics, Cleaning,
Energy Management-
30 year PPP project
23 year PPP contract

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Thanks.

rekeep.com