JOB DESCRIPTION

Job Title Project Manager

Position Number(s) 51142061
Department Environment and Neighbourhoods (E&N)
Section or Service Environment & Neighbourhood Hub
Grade G

DESIGNATION:
Responsible to: Business Manager
Employees directly N/A
supervised (if applicable):
Family Tree:

Executive Director
of E&N

Strategic Head of
Policy, Performance
& Resilience

Resilience Manager Data & IT Manager Business Manager

Resilience Advisors
Data Apprentice Project Manager
X3

Resilience Executive Support

Coordinator Officers x 4

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1. JOB PURPOSE:

The role will lead on project and change management across E&N and provide professional
project management advice and expertise to Directors and Heads of Service across the
directorate. The role will help to get projects and programmes off the ground, steer the
formation of the project or programme team, help to develop goals and objectives for each
project and programme, and track and report on projects and workstreams at the Directorate
Management Team meetings. They will also advise on the completion of various project
templates and reports.

The role will also advise in other areas and agendas related to corporate governance,
performance management, digital transformation and adoption, organisational development and
staff engagement as part of wider team objectives and aims.

The post holder is responsible for the project management of multiple and diverse workstreams
across Environment and Neighbourhoods (E&N) and working across all council departments
and external stakeholders to coordinate activities and resources to ensure that the Council’s
strategic objectives are met and change is successfully delivered.

Key organisational links will be:

• Staff and managers within Environment & Neighbourhoods (E&N)

• External strategic partners such as contractors and local groups
• Key executive directors and directors across E&N and the wider Council
• Corporate services such as Procurement, HR, Corporate IT, Corporate Finance, and
Information Governance

2. DESCRIPTION OF DUTIES:

1. Leading on projects and programmes on behalf of the Strategic Head of Policy Performance
and Resilience on a range of corporate and departmental themes and areas
2. Produce high quality reports and presentations for the Directorate Management Team
3. Establishing broad stakeholder involvement, communicating the project status and key
milestones and clearly communicating expectations
4. Establishing and leading on the departmental project management framework, tracking
projects, resourcing projects as required, reporting on project progress to the Directorate
Management Team (DMT) using various project templates and plans
5. Provide the Executive Director and DMT have a high level of executive, project and
business analysis and advice required to deliver on departmental business plans and
corporate objectives
6. Identifying and managing risks to the Directorate by assessing potential risks and escalating
up to the Strategic Head of Policy Performance and Resilience.
7. Use technology and digital applications in an advanced way in all aspects of the role
8. Actively champion technology adoption across the whole department

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9. Leading on process development and improvement by planning and organising all
administration activity associated with the production and implementation of business
processes and systems
10. Proactively communicating and collaborating with external and internal customers conduct
research, analyse information needs and define functional requirements using interviews,
document analysis, requirements workshops, surveys, site visits, business process
descriptions, case files, business analysis, task and workflow analysis
11. Maintaining reporting and management information to assure quality and evidence
project(s) progress
12. To provide general administrative support, such as message taking, photocopying, forms
management, library management and minute taking.
13. May need to attend meetings and events outside of normal office hours and support the
Council if there are any significant emergencies or Major Incidents

General Requirements
• To carry out all duties in accordance with relevant Council, directorate and local policies,
procedures and standards
• To be aware of the Council’s Health and Safety Policy and to work safely.
• To attend and participate in a range of meetings as appropriate
• To participate in training and make constructive use of supervision and performance review
to enhance opportunities for personal development, and to contribute improvements to the
service
• To carry out the responsibilities of the post at all times with due regard to equal
opportunities, the GDPR and the maintenance of confidentiality and service user choice
• To develop good working relationships with all teams within the service, other directorates,
business groups and partner agencies
• To undertake any other appropriate duties as directed by line managers.

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 SELECTION CRITERIA/PERSON SPECIFICATION
Job Title: Project Manager

Conditions to Note:

Candidates:
When completing your application form, please address your answers directly to each of the selection
criteria below. This enables the panel to assess your ability to meet each criterion. It is essential that
you give at least one example of your ability to meet each of the four Values and Behaviours: Putting
Communities First, Respect, Integrity and Working Together.

Recruiting Managers:
The following values and behaviours are essential criteria in each post and must be addressed directly
by candidates. The Guidance Notes on values and behaviours for managers give example questions to
probe candidates in the interview and application stages of the recruitment process.

Values & Behaviours

The Royal Borough of Kensington and Chelsea has identified four key behaviours and values that should
be demonstrated by all council employees. Successful candidates will show the ability to meet these
behaviours. Candidates applying for managerial/leadership roles should also demonstrate two additional
leadership behaviours.

A Equal Opportunities
Demonstrate an understanding of and commitment to Council policies in relation to Equal Opportunity,
Customer Care and service delivery, and the ability to implement these policies in the workplace.

B Qualifications
• Advanced and accredited project and programme management such as a Prince2 or
Agile or equivalent significant experience.

C Skills; Experience and Attitude

• Leadership and influencing skills when having to direct staff from other teams
• Significant experience of project and programme management including use of
various tools and templates such as project plans, project initiation documents and
highlight reports
• Significant experience of working with senior managers to deliver challenging projects
by tight deadlines
• Significant experience of establishing and running projects and programmes including
setting up project and programme teams
• Be able to demonstrate objectivity, thoroughness, insightfulness, and probing
behaviours when approaching problem
• Advanced IT skills especially in Microsoft Office and other analytical and data tools
such as Excel and Power BI

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 • Excellent attention to detail
• Ability to work under pressure and to tight deadlines
• Ability to successfully track and report on multiple initiatives and projects across
different service areas and functions
• Strong inter-personal skills and confidence to operate at all levels
• Capable self-starter
• Team working
• Flexible and adaptable
• Excellent problem solving skills and is solution focused
• Advanced verbal and written communication skills including report writing and
presentations

Our Values & Behaviours

D
PUTTING COMMUNITIES FIRST

• We put local people at the heart of decision making in everything we do.

• We seek to include and involve: all voices matter.
• We provide quality services that are responsive, effective and efficient.
The following examples are indicators of effective behaviour:
• I actively involve and include the communities that I serve in my work.
• I shall reflect the views of the communities in my daily work.
• I shall improve the service I provide through seeking feedback from others.

Our residents will feel that:

• I have been included
• I can see how my views have been taken into account
• I can see improvements and developments based on my input

E
RESPECT

• We listen to everyone and value the personal experiences of people in our

communities and of each other.
• We adopt a fair, and involving approach regardless of any way in which an
individual is different to us.
The following examples are indicators of effective behaviour:
• I adapt my approach to take account of all differences and cultures in the community and with colleagues.
• I ensure I am equitable and fair by including those who are quiet or may not be able to represent themselves.
• I communicate in a way that is respectful, encourages involvement and meets people’s needs.

Our residents will feel that:

• I feel my culture and background are respected.
• I have confidence that action is being taken.
• I feel I am being treated fairly.

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F
INTEGRITY

• We act with openness, honesty, compassion, responsibility and humility.

• We let people know what we are doing and communicate why and how decisions have
been made.

The following examples are indicators of effective behaviour:

• I demonstrate empathy in my interactions with others.
• I am honest and transparent about the decisions I take.
• I follow through on the actions I say I will take and take ownership for communicating the outcome.

Our residents will feel that:

• I am told when something is not possible and the reasons why are explained to me.
• I feel my perspective is listened to and understood.
• I feel my views are valued.

G
WORKING TOGETHER

• We work together and in partnership with everyone that has an impact on the lives of
our residents.
• We want to understand, learn from each other and continually adapt.

The following example s are indicators of effective behaviour:

• I work with others to provide an effective service for residents, local communities and other departments within
the Council.
• I seek ways to work with other departments to deliver a seamless service and find opportunities to improve.
• I seek out opportunities to learn from my colleagues and build on good practice.

Our residents will feel that:

• I can get my issue resolved without being passed around departments.
• I find it easy to access the services that I need.
• I feel the Council is open to new ideas.

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