Tata Institute of Social Sciences

School of Vocational Education

Programme Name: B. Voc for All Verticals Sem 3 Exam : Main

Course Title : Communication Skills II Course Code GE 3.1

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Exam Date : 21/2/2023 Venue : TISS SVE HUB

Time : 10 am to 1 pm Session : Morning

Total Marks : 100 Duration : 3 Hours

Instructions: Write concise, to the point answers. Longer is not always better. Rambling answers that do not
convey understanding of the subject will be penalized by lower marks. As far as possible, bullet point your
answers. Please write neatly, someone will have to read your handwriting. Clearly mark question numbers so the
evaluator knows which question you are answering.

SECTION – A
Q. 1) Fill in the blanks. (2 x 10 = 20 Marks)
i. ----------is the study dedicated to the vocal part of non-verbal communication.
ii. ----------is the conduct, behaviour and attitude of someone in a work or business environment.
iii. ----------is the placement of the voice, on a musical scale ranging from high to low.
iv. ----------is the documents outline, an offer of a product or service to a specific potential client.
v. ----------refers to the audible level of your voice.
vi. ----------takes place when two or more people co-ordinate with each other and work towards
achieving a common goal.
vii. ----------is a style of communication in which people do not speak up openly.
viii. ----------and disagreements are considered important to team decision-making and personal growth.
ix. ----------is a skill regularly referred to in social and communication skill training.
x. ----------type of speech is prompted by the occasion rather than being planned in advance.
Q. 2) State true or false and correct the false statement. (2 x 10 = 20 Marks)
i. According to the work ethics one should not work on laptop while a meeting is going on.
ii. The powerful questions begin with ‘Who’, ‘When’, and ‘Where’.
iii. Information debate presents complete information and a factual setting.
iv. The pace is defined as at which we say our thoughts out loud.
v. The team is unco-ordinated group that tend to operate independently
vi. Debate is a great way for participants to engage in a mini-conflict with other team members in a
non-threatening manner.
vii. Leadership does not shift from time to time within an effective team.
viii. Not to make eye contact while giving a card.
ix. Body language is an example of non-verbal communication.
x. Extemporaneous speech helps establish an emotional connect with the audience.
Q. 3) Answer in one or a few words. (any 5) (2 x 5 = 10 Marks)
i. A summary of the proceedings of a meeting
ii. Question that can be answered with a yes or no or very short responses
iii. The people within the organization whom you need to provide service
iv. A guide focused on allowing the customer to use a product
v. A technique that can be used effectively at the workplace to help in decision making
vi. A skill by which we gain understanding and knowledge, without which inter-personal communication
can fail
vii. The communication takes place on the job or is related to your career

Q. 4) Write the long-form. (any 5) (2 x 5 = 10 Marks)

i. NVC
ii. GD
iii. MOM
iv. WF
v. RM
vi. TV
vii. VC

SECTION – B
Q. 5) Define the following. (any five) (3 x 5) = 15 Marks)
i. Professionalism
ii. Assertiveness
iii. Paralanguage
iv. Minutes of meetings
v. Conflict management
vi. Body language
vii. Report

Q.6) Write the short note on the following. (any five) (5x 5) = 25 Marks)
i. Nonverbal communication
ii. Teamwork
iii. Public speaking
iv. Professional communication
v. Active listening
vi. Assertive communication
vii. Types of communication