Standard Aero Outstanding

5/9/24, 2:59 PM Mail - Faiz Fahmi Johari - Outlook
RE: [EXT] Re: Systematic Aviation Services Sdn Bhd (3200722) PO_P-9606692(1) C47
Turbine Module PN_M250-10557 SN_CAT45798 [LG256014}
Heng, Phua <Phua.Heng@StandardAero.com>
Tue 4/30/2024 4:40 AM
To:Faiz Fahmi Johari <faizfahmi.johari@gmail.com>
Cc:Chao, Tar Wee <TarWee.Chao@StandardAero.com>;Keow Keong, Low <Low.KeowKeong@StandardAero.com>;SAS
Procurement <procurement@sassb.com.my>;Microsoft Outlook <commercial@sassb.com.my>;AIN ENGINEERING
<engineering@sassb.com.my>;Ahmad Yazman <yazman@sassb.com.my>;Hafiz Noor <hafiz.noor@sassb.com.my>;
Hairudeen Mat <hairudeen@sassb.com.my>
Dear Mr. Faiz,
Since we do not have any response from your end, we regret to inform you that the current Tax
Invoice will no longer valid.
Should your company is ready for settlement; we will revise our Tax Invoice to include up-to-date
storage fee for your reference and payment.
Thank you.
Best Regards,
PHUA Chuan Heng

Customer Service
StandardAero (formerly Vector Aerospace)
100 Seletar Aerospace View
Singapore 797507
Office: +65 6715 2126
Fax: +65.6570.3018
Mobile: +65 9832 3195
phua.heng@standardaero.com
www.standardaero.com
From: Heng, Phua

Sent: March 27, 2024 2:25 PM
To: 'Faiz Fahmi Johari' <faizfahmi.johari@gmail.com>
Cc: Chao, Tar Wee <TarWee.Chao@StandardAero.com>; Keow Keong, Low
<Low.KeowKeong@StandardAero.com>; 'SAS Procurement' <procurement@sassb.com.my>; 'Microsoft
Outlook' <commercial@sassb.com.my>; 'AIN ENGINEERING' <engineering@sassb.com.my>; 'Ahmad Yazman'
<yazman@sassb.com.my>; 'Hafiz Noor' <hafiz.noor@sassb.com.my>; 'Hairudeen Mat'
<hairudeen@sassb.com.my>
Subject: RE: [EXT] Re: Systematic Aviation Services Sdn Bhd (3200722) PO_P-9606692(1) C47 Turbine Module
PN_M250-10557 SN_CAT45798 [LG256014}
Importance: High
Dear Mr. Faiz,
https://outlook.office.com/mail/inbox/id/AQQkAGM4YzkwMAItMjgwMAAtZGZmAGMtMDACLTAwCgAQAOXMiVNmzIy0u6zS9%2BQ%2FAM8%… 1/15
I hope this message finds you well. It has come to our attention that it has been some time since we
last communicated on January 2, 2024.
We would like to bring to your attention that your modules have been in our facility for a period of
several months awaiting full settlement from your company. In order to avoid any storage fees being
incurred on your turbine and gearbox, we kindly request that you provide us with a timeline for
when we can expect to receive your full settlement.
Your prompt attention to this matter would be greatly appreciated.

Should you require any further information or assistance, please do not hesitate to reach out to us.
Thank you for your cooperation and understanding.
Warm regards
PHUA Chuan Heng

Customer Service
Singapore 797507
Office: +65 6715 2126
Fax: +65.6570.3018
Mobile: +65 9832 3195
From: Heng, Phua

Sent: February 27, 2024 8:52 AM
PN_M250-10557 SN_CAT45798 [LG256014}
Dear Mr. Faiz,
Can we have your payment arrangement update, please?
Thank you.
Best Regards,
PHUA Chuan Heng

Customer Service
Singapore 797507
Office: +65 6715 2126
Fax: +65.6570.3018
Mobile: +65 9832 3195
From: Heng, Phua

Sent: January 19, 2024 4:06 PM
PN_M250-10557 SN_CAT45798 [LG256014}
Dear Mr. Faiz,
Do you have any update from your Finance department regarding the payment arrangement, please?
Once we receive your full settlement, we will prepare the shipment of both the turbine and gearbox.
Thank you.
Best Regards,
PHUA Chuan Heng

Customer Service
Singapore 797507
Office: +65 6715 2126
Fax: +65.6570.3018
Mobile: +65 9832 3195
From: Heng, Phua

Sent: January 2, 2024 3:58 PM

PN_M250-10557 SN_CAT45798 [LG256014}
Good afternoon Mr. Faiz,
Happy New Year to you~
We have completed the build of your turbine, and enclosed with the ARC for your review and Tax
Invoice for your payment arrangement, please.
Given your company’s credit terms with us, we would require your payment in advance before
shipment back to your premises.
Thank you.
Best Regards,
PHUA Chuan Heng

Customer Service
Singapore 797507
Office: +65 6715 2126
Fax: +65.6570.3018
Mobile: +65 9832 3195
From: Heng, Phua

Sent: December 21, 2023 3:47 PM
<Low.KeowKeong@StandardAero.com>; SAS Procurement <procurement@sassb.com.my>; Microsoft Outlook
<commercial@sassb.com.my>; AIN ENGINEERING <engineering@sassb.com.my>; Ahmad Yazman
<yazman@sassb.com.my>; Hafiz Noor <hafiz.noor@sassb.com.my>; Hairudeen Mat
PN_M250-10557 SN_CAT45798 [LG256014}
Hello Mr. Faiz,
We anticipate completing the build by this year.
We are also awaiting for your disposition payment for the Gearbox, do you have any update, please?
Thank you.
Best Regards,
PHUA Chuan Heng

Customer Service
Singapore 797507
Office: +65 6715 2126
Fax: +65.6570.3018
Mobile: +65 9832 3195
From: Faiz Fahmi Johari <faizfahmi.johari@gmail.com>

To: Heng, Phua <Phua.Heng@StandardAero.com>
<Low.KeowKeong@StandardAero.com>; SAS Procurement <procurement@sassb.com.my>; Microsoft Outlook
<commercial@sassb.com.my>; AIN ENGINEERING <engineering@sassb.com.my>; Ahmad Yazman
<yazman@sassb.com.my>; Hafiz Noor <hafiz.noor@sassb.com.my>; Hairudeen Mat
Subject: Re: [EXT] Re: Systematic Aviation Services Sdn Bhd (3200722) PO_P-9606692(1) C47 Turbine Module
PN_M250-10557 SN_CAT45798 [LG256014}
CAUTION: This email originated from outside of the organization. Carefully examine the contents and verify the
identity of the sender before you open any links or attachments.
Hello Mr Phua,
Good day.
Any expected completion date?
Thank you,
Faiz Fahmi Bin Johari

Procurement & Logistics Manager
Systematic Aviation Services Sdn Bhd
SAS Hangar, Sultan Abdul Aziz Shah Airport, 47200, Subang, Selangor
T: +603 78469015 M: +6018 3603695
www.sassb.com.my
CAAM Air Operator Certificate (AOC) No. 29 CAAM Approved Maintenance Organisation (AMO/2017/23) CAAM
Approved Training Organisation (ATO/2012/03) CAAM Approved Continuing Airworthiness Maintenance
Organisation (CAMO/2017/33) CAAM Approved ICAO English Language Proficiency Test System (CAAM.ELP.02/21)
DGCA Indonesia Approved Maintenance Organisation (145F-669) DGCA Indonesia Approved Maintenance Training
Organisation (147F-01)
This electronic message transmission contains information from the Company that may be proprietary, confidential and/or
privileged. The information is intended only for the use of the individual(s) or entity named above. If you are not the
intended recipient, be aware that any disclosure, copying or distribution or use of the contents of this information is
prohibited. If you have received this electronic transmission in error, please notify the sender immediately by replying to the
address listed in the field.
On Tue, Dec 5, 2023 at 4:25 PM Heng, Phua <Phua.Heng@standardaero.com> wrote:

Good afternoon Faiz,
We have good progress on procuring backorders of parts.
Unfortunately, the rework parts are still in WIP.
Chao> Please check with Winnipeg on the firm completion date for the following C2 parts.
M250-10557 TURBINE SUPPORT
23038136 SHAFT, PT OUTER
Thank you.
Best Regards,
PHUA Chuan Heng

Customer Service
Singapore 797507
Office: +65 6715 2126
Fax: +65.6570.3018
Mobile: +65 9832 3195

Cc: Keow Keong, Low <Low.KeowKeong@StandardAero.com>; SAS Procurement
<procurement@sassb.com.my>; Microsoft Outlook <commercial@sassb.com.my>; AIN ENGINEERING
<engineering@sassb.com.my>; Ahmad Yazman <yazman@sassb.com.my>; Hafiz Noor
<hafiz.noor@sassb.com.my>; Hairudeen Mat <hairudeen@sassb.com.my>
Subject: Re: [EXT] Re: Systematic Aviation Services Sdn Bhd (3200722) PO_P-9606692(1) C47 Turbine
Module PN_M250-10557 SN_CAT45798 [LG256014}
Hello Phua,
Goodday.
Any latest update for the progress?
Thank you,


T: +603 78469015 M: +6018 3603695
www.sassb.com.my
Organisation (CAMO/2017/33) CAAM Approved ICAO English Language Proficiency Test System
(CAAM.ELP.02/21) DGCA Indonesia Approved Maintenance Organisation (145F-669) DGCA Indonesia Approved
Maintenance Training Organisation (147F-01)
This electronic message transmission contains information from the Company that may be proprietary, confidential
and/or privileged. The information is intended only for the use of the individual(s) or entity named above. If you are not
the intended recipient, be aware that any disclosure, copying or distribution or use of the contents of this information is
prohibited. If you have received this electronic transmission in error, please notify the sender immediately by replying to
the address listed in the field.
On Tue, Nov 7, 2023 at 4:47 PM Heng, Phua <Phua.Heng@standardaero.com> wrote:

Hello Faiz,
Thank you for your email regarding the subject unit’s status.
The turbine is in WIP stage and backorder of parts:
1. We are awaiting for the following ETA of parts (End Nov):
· M250-10982 (PLATE, THRUST)
· 472KIT (Turbine Build Kit)

2. While the following rework processes are still ongoing:
· 2nd Stage Nozzle Assy
· PT Outer Shaft
· 1st Stage Nozzle Assy
Upon accomplishment of the above-mentioned points, we will start to build your turbine and
anticipate completing by 2 weeks time tentatively.
Thank you.
Best Regards,
PHUA Chuan Heng

Customer Service
Singapore 797507
Office: +65 6715 2126
Fax: +65.6570.3018
Mobile: +65 9832 3195

Sent: November 7, 2023 11:37 AM
<hafiz.noor@sassb.com.my>; Hairudeen Mat <hairudeen@sassb.com.my>; Yeo, Jason
<Jason.Yeo@StandardAero.com>
Hello Phua,
Good day to you.
Any latest update on the progress?
Thank you,


T: +603 78469015 M: +6018 3603695
www.sassb.com.my
Organisation (CAMO/2017/33) CAAM Approved ICAO English Language Proficiency Test System
(CAAM.ELP.02/21) DGCA Indonesia Approved Maintenance Organisation (145F-669) DGCA Indonesia
Approved Maintenance Training Organisation (147F-01)
and/or privileged. The information is intended only for the use of the individual(s) or entity named above. If you are not
the intended recipient, be aware that any disclosure, copying or distribution or use of the contents of this information
is prohibited. If you have received this electronic transmission in error, please notify the sender immediately by
replying to the address listed in the field.
On Fri, Oct 13, 2023 at 4:45 PM Heng, Phua <Phua.Heng@standardaero.com> wrote:

Good Afternoon Mr. Faiz,
Many thanks for your kind waiting.
Enclosed with our revised Condition Report, which we have included the serial number of the
components (if any).
Please be advised not all component is having a serial number.
Thus, for those that have serial number in it, we have included inside our Condition Report.
KK> Customer is asking for a rental C47 engine for rental, can trouble you on this, please?
Best Regards,
PHUA Chuan Heng

Customer Service
Singapore 797507
Office: +65 6715 2126
Fax: +65.6570.3018
Mobile: +65 9832 3195

Sent: October 13, 2023 3:16 PM
<hafiz.noor@sassb.com.my>; Hairudeen Mat <hairudeen@sassb.com.my>; Yeo, Jason
<Jason.Yeo@StandardAero.com>
CAUTION: This email originated from outside of the organization. Carefully examine the contents and verify
the identity of the sender before you open any links or attachments.
Hello Mr Phua,
Duly noted, no worries. I shall wait for your next update.
Another request, since the estimated TAT was 6-12 weeks, we're looking for an alternative
option to release our aircraft at the soonest.
Therefore, do you have any available C47 engine that is available for rent?
Thank you,

https://outlook.office.com/mail/inbox/id/AQQkAGM4YzkwMAItMjgwMAAtZGZmAGMtMDACLTAwCgAQAOXMiVNmzIy0u6zS9%2BQ%2FAM8… 10/15
T: +603 78469015 M: +6018 3603695
www.sassb.com.my
CAAM Air Operator Certificate (AOC) No. 29 CAAM Approved Maintenance Organisation (AMO/2017/23)
CAAM Approved Training Organisation (ATO/2012/03) CAAM Approved Continuing Airworthiness
Maintenance Organisation (CAMO/2017/33) CAAM Approved ICAO English Language Proficiency Test
System (CAAM.ELP.02/21) DGCA Indonesia Approved Maintenance Organisation (145F-669) DGCA
Indonesia Approved Maintenance Training Organisation (147F-01)
and/or privileged. The information is intended only for the use of the individual(s) or entity named above. If you are
not the intended recipient, be aware that any disclosure, copying or distribution or use of the contents of this
information is prohibited. If you have received this electronic transmission in error, please notify the sender
immediately by replying to the address listed in the field.
On Fri, Oct 13, 2023 at 8:31 AM Heng, Phua <Phua.Heng@standardaero.com> wrote:

Good morning Mr. Faiz,
Our default Condition Report to customer do not provide with serial number of the
components.
Nevertheless, have spoken to our Engineering Team as per your request, and we need more
time to find and indicate the serial number for each of the affected parts inside the
Condition Report.
We will try to provide the revised Condition Report by next week, and thank you for your
kind patience.
Best Regards,
PHUA Chuan Heng

Customer Service
Singapore 797507
Office: +65 6715 2126
Fax: +65.6570.3018
Mobile: +65 9832 3195

<procurement@sassb.com.my>; Microsoft Outlook <commercial@sassb.com.my>; AIN
ENGINEERING <engineering@sassb.com.my>; Ahmad Yazman <yazman@sassb.com.my>; Hafiz
Noor <hafiz.noor@sassb.com.my>; Hairudeen Mat <hairudeen@sassb.com.my>

Subject: Re: [EXT] Re: Systematic Aviation Services Sdn Bhd (3200722) PO_P-9606692(1) C47
CAUTION: This email originated from outside of the organization. Carefully examine the contents and
verify the identity of the sender before you open any links or attachments.
Dear Mr Phua,
Well noted with thanks, appreciate it if we could expedite the TAT.

On a separate note, from the condition report attached below. Could you please add the
Serial Number of the components to the report?
It comes to our concern regarding the turbine assy crack since the hours still have not hit
2000fh.
Therefore, for our internal investigation, we required the details of the components.
Thank you,


T: +603 78469015 M: +6018 3603695
www.sassb.com.my
CAAM Air Operator Certificate (AOC) No. 29 CAAM Approved Maintenance Organisation (AMO/2017/23)
CAAM Approved Training Organisation (ATO/2012/03) CAAM Approved Continuing Airworthiness
Maintenance Organisation (CAMO/2017/33) CAAM Approved ICAO English Language Proficiency Test
System (CAAM.ELP.02/21) DGCA Indonesia Approved Maintenance Organisation (145F-669) DGCA
Indonesia Approved Maintenance Training Organisation (147F-01)
This electronic message transmission contains information from the Company that may be proprietary,
confidential and/or privileged. The information is intended only for the use of the individual(s) or entity named
above. If you are not the intended recipient, be aware that any disclosure, copying or distribution or use of the
contents of this information is prohibited. If you have received this electronic transmission in error, please notify
the sender immediately by replying to the address listed in the field.
On Wed, Oct 11, 2023 at 8:18 AM Heng, Phua <Phua.Heng@standardaero.com> wrote:

Good morning Mr. Faiz,
Our Winnipeg Team advised us that the rework TAT would take about 6 to 12 weeks to
complete.
While we have the following parts under backorders list:

PART_NO PMS_PART_DESC QUANTITY
23074384 NOZZLE ASSY, 2ND STAGE 1
M250-10557 ALIGNMENT BUILD, TURBINE SUPPORT 1

23038136 SHAFT, PT OUTER 1
M250-10355 COVER ASSY, OIL SUMP 1
M250-10041 FIREWALL ASSY, HORIZONTAL 1
NOZZLE ASSY, TURBINE, 1ST STAGE (AIR
M250-10518 C 1
We will continue to expedite both rework and material concurrently to reduce this
turbine TAT.
Best Regards,
PHUA Chuan Heng

Customer Service
Singapore 797507
Office: +65 6715 2126
Fax: +65.6570.3018
Mobile: +65 9832 3195
From: Heng, Phua

Subject: RE: [EXT] Re: Systematic Aviation Services Sdn Bhd (3200722) PO_P-9606692(1) C47
Good afternoon Mr. Faiz,
Many thanks for the kind approval.
We will advise the estimated TAT after we checking with our Winnipeg Team on the parts
order list and rework portion.
Stay tune~
Best Regards,
PHUA Chuan Heng

Customer Service
Singapore 797507
Office: +65 6715 2126
Fax: +65.6570.3018
Mobile: +65 9832 3195

Subject: [EXT] Re: Systematic Aviation Services Sdn Bhd (3200722) PO_P-9606692(1) C47 Turbine
CAUTION: This email originated from outside of the organization. Carefully examine the contents and
verify the identity of the sender before you open any links or attachments.
Hello Sir,,
Please find the below attachment, we accepted the estimated cost.

On the other hand, could you please advise us of the estimated TAT?
Thank you,


T: +603 78469015 M: +6018 3603695
www.sassb.com.my
CAAM Air Operator Certificate (AOC) No. 29 CAAM Approved Maintenance Organisation
(AMO/2017/23) CAAM Approved Training Organisation (ATO/2012/03) CAAM Approved Continuing
Airworthiness Maintenance Organisation (CAMO/2017/33) CAAM Approved ICAO English Language
Proficiency Test System (CAAM.ELP.02/21) DGCA Indonesia Approved Maintenance Organisation

(145F-669) DGCA Indonesia Approved Maintenance Training Organisation (147F-01)
This electronic message transmission contains information from the Company that may be proprietary,
confidential and/or privileged. The information is intended only for the use of the individual(s) or entity named
above. If you are not the intended recipient, be aware that any disclosure, copying or distribution or use of
the contents of this information is prohibited. If you have received this electronic transmission in error, please
notify the sender immediately by replying to the address listed in the field.
On Fri, Oct 6, 2023 at 10:08 AM Heng, Phua <Phua.Heng@standardaero.com> wrote:

Dear Mr. Faiz,
Enclosed with our Cost Estimate together with the Condition Report for your reference
and kind approval, please.
Please be advised this is not a final service charge. It is just a service estimate for your
reference and approval to allow us to proceed further with servicing your physical unit.
Should there be any changes in terms of repair effort and/or charges, we will provide a
revised Cost Estimate again.
Thank you.
Best Regards,
PHUA Chuan Heng

Customer Service
Singapore 797507
Office: +65 6715 2126
Fax: +65.6570.3018
Mobile: +65 9832 3195

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5/9/24, 2:59 PM Mail - Faiz Fahmi Johari - Outlook

PHUA Chuan Heng

From: Heng, Phua

Dear Mr. Faiz,

Your prompt attention to this matter would be greatly appreciated.

Thank you for your cooperation and understanding.

PHUA Chuan Heng

From: Heng, Phua

Dear Mr. Faiz,

Can we have your payment arrangement update, please?

PHUA Chuan Heng

From: Heng, Phua

Dear Mr. Faiz,

PHUA Chuan Heng

From: Heng, Phua

Cc: Chao, Tar Wee <TarWee.Chao@StandardAero.com>; Keow Keong, Low

Good afternoon Mr. Faiz,

Happy New Year to you~

PHUA Chuan Heng

From: Heng, Phua

Hello Mr. Faiz,

We anticipate completing the build by this year.

PHUA Chuan Heng

From: Faiz Fahmi Johari <faizfahmi.johari@gmail.com>

Any expected completion date?

Faiz Fahmi Bin Johari

Systematic Aviation Services Sdn Bhd

On Tue, Dec 5, 2023 at 4:25 PM Heng, Phua <Phua.Heng@standardaero.com> wrote:

We have good progress on procuring backorders of parts.

Unfortunately, the rework parts are still in WIP.

PHUA Chuan Heng

From: Faiz Fahmi Johari <faizfahmi.johari@gmail.com>

Any latest update for the progress?

Faiz Fahmi Bin Johari

Systematic Aviation Services Sdn Bhd

On Tue, Nov 7, 2023 at 4:47 PM Heng, Phua <Phua.Heng@standardaero.com> wrote:

The turbine is in WIP stage and backorder of parts:

1. We are awaiting for the following ETA of parts (End Nov):

· M250-10982 (PLATE, THRUST)

· 472KIT (Turbine Build Kit)

2. While the following rework processes are still ongoing:

· 2nd Stage Nozzle Assy

· 1st Stage Nozzle Assy

PHUA Chuan Heng

From: Faiz Fahmi Johari <faizfahmi.johari@gmail.com>

Good day to you.

Any latest update on the progress?

Faiz Fahmi Bin Johari

Systematic Aviation Services Sdn Bhd

On Fri, Oct 13, 2023 at 4:45 PM Heng, Phua <Phua.Heng@standardaero.com> wrote:

Many thanks for your kind waiting.

Please be advised not all component is having a serial number.

PHUA Chuan Heng

From: Faiz Fahmi Johari <faizfahmi.johari@gmail.com>

Duly noted, no worries. I shall wait for your next update.

Faiz Fahmi Bin Johari

Systematic Aviation Services Sdn Bhd

On Fri, Oct 13, 2023 at 8:31 AM Heng, Phua <Phua.Heng@standardaero.com> wrote:

PHUA Chuan Heng

From: Faiz Fahmi Johari <faizfahmi.johari@gmail.com>

Noor <hafiz.noor@sassb.com.my>; Hairudeen Mat <hairudeen@sassb.com.my>

Well noted with thanks, appreciate it if we could expedite the TAT.

Faiz Fahmi Bin Johari