The MSP’s Guide to the Ultimate Client Experience: Optimizing service efficiency, account management productivity, and client engagement with a modern digital-first approach.
Ambe Consultancy Services 2019 - 2023 Chandigarh, India sidb20@gmail.com Updated and alphabetized records for 130+ customers and employees 5 (486) 820-9681 days per week Brampton, ON, Canada Processed over 3,000 customer orders per month, including payment logs and refunds Collaborated with the owner to improve the data system, resulting in a 27% efficiency increase EDUCATION Upgraded to 100% computer-based ordering and payment processing, Bachelors in Electronics and leading to a 51% reduction in manual work Communication Supported additional functions in administrative, payroll, and reception areas Punjabi University Overhauled filing systems by upgrading to digital online systems, saving 2013 - 2016 22 monthly hours in repetitive manual input Patiala, Punjab, India
SKILLS Organized Adaptable Compassionate Microsoft Excel Verbal Communication Multi-tasking
The MSP’s Guide to the Ultimate Client Experience: Optimizing service efficiency, account management productivity, and client engagement with a modern digital-first approach.