you are flight attendant and you reply an email of the passenger for this

situation. The passenger is flying from new york to London and he is not
satisfied. The flight is taking off two hours late, the plane is full and the
passenger is in the middle seat between a big, sweaty man and a woman with a
crying baby. You ordered a special vegetarian meal. (use simple word)

Dear Mr Chang
On behalf of our airline, I apologize for the problems on your recent flight with
us from New York to London. I can understand how frustrating it is when your
flight is delayed. Unfortunately, bad weather conditions created delays and
cancellations across the country that day.
I'm truly sorry to hear about the challenges you encountered during your
journey. It sounds like the delay, full flight, and uncomfortable seating
arrangement made for a less-than-pleasant experience, and I apologize for any
inconvenience and discomfort this caused you.
I understand how important it is to have your dietary preferences
accommodated, and I'm sorry that we didn't meet your expectations in providing
your special vegetarian meal.
I’m so sorry and, thank you again for sharing your experience with us, and I
hope we have the opportunity to better serve you on your future travels.
Best regards,
[CONG] Flight Attendant