Large businesses

CASE STUDY

Growing flexible

Large businesses, with small- and mid-sized You will see below 3 examples of
subsidiaries abroad, almost always face the how ADP Streamline can help you
same dilemma: on one hand, they are “grow flexible” while consolidating
competitive because they “roll out” their both your market position and
expertise & experience and can rely on your expansion.
strong support (financial & human). On the
other hand, to adapt to a foreign context,
they need to get flexible and go into the
tiny details of local specificities.
Company ‘A’: European branch of a US-based leader in oncology care (developing biological treatments)
"We opened operations in four European countries within 18 months, without worrying about specific local
payroll rules" says Associate Director

Facts
• In charge of conducting clinical trials outside the US
• Established in 2007, now 62 employees in 4 countries (Belgium, Germany, Italy, Spain)
• Parent company was founded in 1984, now 1,400 employees
• 2008 turnover was 1.3 billon US dollars

Location

The challenge > Quickly establish a branch in Europe to conduct clinical development activities
The ‘A’ company, a leader in oncology care, decided in 2007 to launch a service operation in Europe in order to perform
clinical trials outside the US. Since then its new branch, ‘A’ has opened offices in four European countries and hired 62
employees until the end of 2009. How was the company able to focus on hiring the right people in these countries and
be confident that they would be paid accurately and on time? ‘A’ found the right solution in ADP Streamline, ADP’s
multi-country payroll solution and a single partner for global employer compliance.

The solution > A unique international payroll service providing consolidated views and data
With the ADP Streamline service, ‘A’ was able to start and run payroll in all its European locations as soon as they
opened. ADP Streamline ensures compliance with local legislation and draws up tax and third-party declarations,
relieving the company from having someone who understands local payroll subtleties. ADP Streamline tools deliver
instant consolidated views of payroll for control purposes. "As well as providing accurate payroll, ADP Streamline helps
us share information and make the right decisions", comments Associate Director.

Five key success factors

1. "Confident of having accurate payroll on time"
2. "No need to learn each country’s specific rules"
3. "Fast, efficient setup in new countries"
4. "A single process and a unique web-based tool"
5. "Easily accessible information"
Company ‘B’: Develops and sells innovative financial derivative products, leveraged from indices or values
traded on stock markets

"Opening sales offices in three new countries each year, with the same payroll solution" says Payroll Manager

Facts
• Network of worldwide trading desks open 24/24, taking orders by phone or via Internet.
• Revenue of 126.5 million GBP for the last six months of 2008.
• Annual growth of 47%.
• 36,000 new accounts opened in 2008.

Location

I G

The challenge > How to keep up with a rapid international expansion

A market leader in financial spread betting, the ‘B’ company has been opening sales offices in three new countries each
year since 2007. How can this UK-headquartered company monitor in-country payroll production without worrying
about different local rules and legislations? ‘B’ found the right solution by using ADP Streamline, the multi-country
personnel administration and payroll service of ADP.

The solution > A single BPO solution

‘B’ receives a single contract for all its European sales offices: benefiting from a common methodology via
consolidated services and dedicated support across each country. The ADP Streamline multinational team manages
initial implementation, end to end payroll, personnel administration, third-party liaisons, as well as reporting
consolidation. This team involves in-country experts managed centrally by a dedicated Account Manager within ADP
Streamline – one point of contact for ‘B’, one solution and technology framework to use.

Five key success factors

1. "I deal with a single account manager for all countries"
2. "I no longer have to deal with local authorities"
3. "My partner keeps pace with our expansion"
4. "I monitor each step of the process, in each country"
5. "The consolidated HR report is useful for management control"
Company ‘C’: Designs, manufactures and sells a complete line of lift trucks and aftermarket parts

"The same consistent payroll service for our small remote sales & marketing offices" says payroll process lead

Facts
• Headquartered in Cleveland, Ohio, USA. 12 manufacturing plants in 9 countries
• Over 5,000 employees worldwide
• Commercial presence in more than 100 countries, over 830,000 vehicles in service worldwide
• Worldwide distribution through fully owned or independent dealers

Location

The challenge > Globalize HR administration of small sales and marketing teams scattered across new regions
The ‘C’ company, a global NYSE-listed company, recently appointed individuals in Eastern European countries to drive its
local development. Can these new dynamic locations be managed as a consistent entity from an HR and payroll
standpoint? How can they avoid the pitfalls of complex, differing labour legislations? ‘C’ found the right employer
compliance solution in the form of ADP Streamline, ADP’s multicountry personnel administration and payroll service.

The solution > A unique partnership for diverse countries

With a single ADP Streamline contract, ‘C’ benefits from an integrated solution and support model to produce payroll for
its distant offices across Europe. In each country, ADP involves a selected partner to bring in-depth expertise on local
rules and process payroll according to the same standards. "I get the same consistent level of service in each location",
notes Payroll Process Lead at C’s European Divisional Support Centre in Scotland. ADP Streamline also draws up all third-
party declarations and supplies complete and detailed reports.

Five key success factors

1. "A high degree of employee satisfaction"
2. "The convenience of a single contract"
3. "Access to a network of local expertise"
4. "A consistent level of service"
5. "Confidence in having payroll fully under control"
Why ADP?

"At the time we hired employees in Eastern Europe, we were also looking for an alternative payroll provider in Spain.
We figured out that ADP Streamline could meet our needs in both situations. In the foreseeable future, we might use it
for more locations, not only those with a few employees."

"Our parent company in the USA relies on ADP for payroll. It was a straightforward decision to stay with the same
supplier as we expanded in Europe. As we opened new countries, ADP proved to be a service provider we could also
trust for multinational payroll".

"For years, ADP has been producing payroll for us in the UK, bringing a high degree of satisfaction. But international
payroll management conceals specific challenges. We chose ADP Streamline notably for the availability of a dedicated
Account Manager. The offer also proved to be customisable, when we equested some specific reporting."

About ADP

ADP. (Automatic Data Processing - Nasdaq: ADP), with nearly $9 billion in revenues and over 585,000 clients, is one of
the world’s largest providers of business outsourcing solutions. Leveraging nearly 60 years of experience, ADP offers the
widest range of HR and payroll services from a single source. ADP’s easy-to-use solutions for employers provide superior
value to organizations of all types and sizes.

In Europe, 29,000 clients and 9 million employees are served by 5,000 ADP Associates.

www.adpstreamline.com

www.adpstreamline.com
www.adpstreamline.com