Oct 2021

Quarantine Guidelines
7 Nights 8 Days
8 Nights 9 Days
(2 Covid-19 Tests)

1
Welcome to The Westin Grande
Sukhumvit, Bangkok

– Quarantine Journey P. 3

– General Information & Guidelines P. 4

– Relaxation P. 5

– Services: Food & Beverage P. 6

– Services: Housekeeping P. 7

– Services: Concierge P. 8

– Hotel & Hospital Contact Information P. 9

©2020 Marriott International, Inc. All Rights Reserved. For internal use only. CONFIDENTIAL & PROPRIETARY – May not be reproduced or distributed without written permission of Marriott International, Inc.
Quarantine Journey
7 Nights 8 Days / 8 Nights 9 Days

Twice Daily Temperature Screening

– Please submit your temperature via COSTE Application by 10.00 hrs. and 15.00 hrs. by using the provided thermometer to check your temperature.

– If you develop fever, cough, difficulty breathing, sore throat, body aches and pain, including flu-like symptoms, please immediately inform Service Express.

Covid-19 Swab Test

– During your quarantine, you must undergo 2 times of Covid-19 Swab Test.

– 1st Test = Day 0-1 / 2nd Test = Day 5-6

– A day prior to the test, our Service Express will contact you to inform your time schedule. Our staff will escort you from the room for your swab test.

Departure
– You will receive your Health Certificate at the end of your stay and after the final examination by a doctor.

– Please be reminded that the address you provided on your consent form will be recorded on your health certificate. Kindly ensure the accurate information on
your address after quarantine.

– Your check out time can be as early as 08.00 hrs. on your departure date.

– A day prior to your departure, Service Express will contact you to confirm your check out time. Our porter will assist you with your belongings as per your
desired check out time.

©2020 Marriott International, Inc. All Rights Reserved. For internal use only. CONFIDENTIAL & PROPRIETARY – May not be reproduced or distributed without written permission of Marriott International, Inc. 3
General Information & Guidelines
– It is required that you remain inside your room and follow the guidelines – Pets are not allowed in the hotel premises.
strictly.
– Alcohol consumption, smoking, and the use of addictive substances in any
– Wearing a face mask is strictly required at all time when in contact with form are strictly prohibited during your entire stay.
other person. In addition, please avoid the discharge of any bodily fluids
– Please only use the private restroom in your room and refrain from using the
on the floor or on any surfaces.
public facilities until your quarantine period is completed.
– During the quarantine, you will not be able to interact with any visitors,
– Complimentary Wi-Fi is available throughout the hotel. Simply connect to the
inclusive of your friends and family members
network named “Westin”. You will then be directed to a log-in page to input
– Yoga mat is available at 350 THB. your username and password.
Wi-Fi name: Westin
– Netflix is available upon request, please contact Service Express
Username: your room number
– Complimentary Digital New York Times Newspaper from below QR Password: your registered last name
Code.
– The hotel will not be responsible for any damages, breakages or missing items
in your room. In case of damages, breakages or loss is reported for the hotel’s
properties; registered guest is responsible for the fees or other expenses, if
any.

©2020 Marriott International, Inc. All Rights Reserved. For internal use only. CONFIDENTIAL & PROPRIETARY – May not be reproduced or distributed without written permission of Marriott International, Inc. 4
Relaxation
Please be informed that, after your 1st Covid-19 test result is confirmed NEGATIVE, you will be able to utilize a relaxation area for 45
minutes per day starting from Day 3. Please contact Service Express to book a space in a relaxation area 1 day in advance.

©2020 Marriott International, Inc. All Rights Reserved. For internal use only. CONFIDENTIAL & PROPRIETARY – May not be reproduced or distributed without written permission of Marriott International, Inc. 5
Services
Food & Beverage
– You will be receiving three meals daily. Please scan QR code provided on the table in your room for the menu. In order for us to prepare
a meal of your choice, please kindly advised us by 16:00 hrs., on the day prior (1 day in advance) of your meal. Please ensure to list your
dietary concerns, or any preferences regarding your meals.

Breakfast 07:00 – 09:00 hrs.

Lunch 12:00 – 14:00 hrs.

Dinner 17:00 – 19:00 hrs.

– Your meals will be placed in front of your room and our staff will ring your doorbell upon delivery. Meal times will be as selected.

– You can purchase snacks and drinks (except alcoholic beverages) available on the Refreshment Refuel Price List from 09:00 – 17:00
hrs. daily. Please contact Service Express to order.

– When you have finished your meal, kindly put all waste and utensils in a garbage bag and seal it tightly. The garbage bag has been
placed along with the food delivery. Place the sealed garbage bag in front of your room and contact Service Express to collect the
garbage bag.

©2020 Marriott International, Inc. All Rights Reserved. For internal use only. CONFIDENTIAL & PROPRIETARY – May not be reproduced or distributed without written permission of Marriott International, Inc. 6
Services
Housekeeping
– Laundry service is available on Day 3 after your 1st Covid test is confirmed NEGATIVE.

– Housekeeping will provide make up room service 1 time on Day 4 during 09.00 – 17.00 hrs. During the room cleaning, you are required
to leave your room and be seated at a designated waiting room. Please be reminded to wear a face mask at all time. Failure to follow this
policy, our housekeeper will not enter your room.

– Dispose all of your waste in the infectious waste bins provided in your room. Should the waste bag be full, kindly tie it and place it in front
of the room. Pick up time is scheduled at 21:00 hrs. daily.

©2020 Marriott International, Inc. All Rights Reserved. For internal use only. CONFIDENTIAL & PROPRIETARY – May not be reproduced or distributed without written permission of Marriott International, Inc. 7
Services
Concierge
Grocery Shopping Delivery Services

– We provide Grocery Shopping Service 3 times per day as per – For your online purchase, please note that our Concierge will be
below; delivering the items 3 times per day as per below;

10.00 hrs. / 13.00 hrs. / 18.00 hrs. 10.00 hrs. / 13.00 hrs. / 18.00 hrs.

– Please be informed that items and quantity to be purchased – To comply with our contactless policy, please proceed with
may be limited and must be complied with regulations online payment.
provided by Ministry of Public Health and Department of
– For foods and beverages from outside restaurants, you must
Disease Control.
agree and sign on the consent form that you accept the risk
– Medication is not allowed (please consult in-house nurse). from the foods or beverages you ordered and the hotel will not
take any responsibility for any damage or illness which may be
– Minimum surcharge is 50 THB per purchase or 10% of your
caused from outside foods or beverages.
total purchase.
– For non-food items, the hotel is required to check and make a
– To order, please contact Service Express.
record. Your package may be unboxed and items are to be
disinfected before delivering to your room.

– Please let Service Express know if you are expecting any

parcels.

©2020 Marriott International, Inc. All Rights Reserved. For internal use only. CONFIDENTIAL & PROPRIETARY – May not be reproduced or distributed without written permission of Marriott International, Inc. 8
Hotel & Hospital
Contact Information
Service Express Samitivej Hospital
Please note that Service Express will be your point of contact for Please be informed that we have nurse standby in the hotel 24
24 hours. Kindly scan this QR code and connect with us via Line & hours. If you have any concern or do not feel well, please
WhatsApp for our fastest response. contact Service Express.
Service Express: Dial “0” Kindly be informed that the hotel is not allowed to purchase any
medicine for our guests. Nurse can provide assistance
Hotel Line: +6622078000 regarding your medication.
Hotel Email Address: wh.bkkwi.bc@marriott.com
Reservation: rsvn-bangkok@westin.com

©2020 Marriott International, Inc. All Rights Reserved. For internal use only. CONFIDENTIAL & PROPRIETARY – May not be reproduced or distributed without written permission of Marriott International, Inc. 9
We appreciate your support in
adhering to this guideline strictly
during your stay and we hope you
will enjoy your stay with us.

THANK YOU

10