LibertyCLOUD Workspace: Non-Liberty Device First-Time Setup/Login

This document will walk you through the first-time setup steps required for external access and then show
you how to connect to your LibertyCLOUD Workspace from a non-Liberty device.

First-Time Account and Citrix Setup Instructions

If you’re new to Liberty Mutual or this is your first time trying to setup access to your LibertyCLOUD
Workspace, follow all the steps in this section to complete the initial setup steps required. If you’re an
existing LibertyCLOUD Workspace user and you’ve already completed the steps below previously, skip to
the How to login to your LibertyCLOUD Workspace section.

First Time Account Setup (New Employees Only!)

If you are an existing employee and/or you have already completed the steps below, go to the “First-
Time Citrix Setup (New and Existing Employees)” section.

1. Enterprise Password - Change your initial/temporary password

a) From any internet-connected device, go to https://lps.lmig.com
b) Click on Reset/Update Password
c) Login with your Enterprise ID (N#)) and temporary Enterprise password
d) Follow the on-screen prompts to change your password and to review the full password
requirements:
• Must be at least 16 characters
• Use a sentence or “Phrase” as your password!

Note: When you need to Change/Reset your password again or Unlock your account however, go to
the new myPassword portal (https://mypassword.lmig.com) from any internet-connected device.

2. Security Questions – Create your Security Questions and Answers

a) From https://lps.lmig.com, click Update Challenge Questions
b) If prompted, enter Enterprise ID (N#) and new Enterprise password
c) Select and answer 5 different Security Questions and click Save

3. RSA SecurID Token - Request and setup your RSA PIN/Token

a) From any internet-connected device, go to https://mytoken.libertymutual.com
b) Login with your Enterprise ID (N#), Security Questions and Enterprise password
 c) Click Request Token and click the OnDemand Token text/link
d) Choose either the “Email” or “SMS” option to receive RSA tokencodes:
• ondemandSMS: sent via text message to a mobile phone number
• ondemandEmail: sent via email to a non-Liberty email address
• When prompted, enter a non-Liberty email address or the phone number
e) Setup your 6-8-digit RSA PIN code, when prompted
• Cannot start with zero (0), numbers only
• You will enter this code in the “Passcode” field each time you connect remotely!
f) Follow the on-screen steps to complete the setup of your RSA On-Demand token.
g) To “Test” or use your On-Demand token moving forward, do the following when
prompted for “Secondary Token Information” or a “Passcode”:
• Type your 6-8-digit RSA PIN and press enter
• Check your text messages or non-Liberty email for your one-time Tokencode
• On the “Response” screen, type that tokencode and press Enter

4. Continue to the First-Time Citrix Setup (New and Existing Employees) section.

Install Citrix Workspace App (New and Existing Employees)

If you are a new employee (a “new hire”), go to the First-Time Account Setup (New Employee) section
above first. Otherwise, continue.

1. Go to: https://www.citrix.com/downloads/workspace-app
2. Download and install the latest version of Citrix Workspace App for your Operating System
(Windows = v2012 or newer, or macOS)
3. Follow any on-screen prompts to complete the installation.

How to login to your LibertyCLOUD Workspace

This is the normal process you will use to connect to your LibertyCLOUD Workspace daily/regularly!

If you do not have an RSA “On-Demand” SecurID Token yet, refer to the RSA SecurID token steps above
to request one. Note: If you connect/login to Pulse Secure VPN on a Liberty computer, you already have an
RSA token.

1. Connect to the Internet.

• Home or Remote Location: Connect your computer to the internet as you would
normally, using a Wired/Ethernet (PREFERRED) or Wireless/Wi-Fi connection.
• Liberty Office: Connect to the office’s “LMbyoc” Wireless/Wi-Fi access point. If this is
your first time connecting or your password changed recently, type your new Enterprise
ID (N number) and Password when prompted, to authenticate. NOTE: The office’s
 wired/Ethernet won’t allow you to connect a non-Liberty computer.

2. Go to the LibertyCLOUD Desktop portal at: https://libertyvirtualcloud.lmig.com. TIP: Save this

site as a Bookmark or Favorite in your browser so you can access it easily.

3. Enter your credentials and click Log on.

• User name = N number (Enterprise ID)

• Password = Enterprise Password
• Passcode = Your RSA 6-8-digit RSA PIN

4. Check your phone’s text messages or non-Liberty email for your one-time RSA tokencode

5. On the next “Additional Information Required” screen, type the Tokencode that was just sent
and click Submit.

6. Click on your LibertyCLOUD Desktop icon to open/launch it.

Using your LibertyCLOUD Desktop and Additional Setup

Once you are logged into your LibertyCLOUD Windows Desktop, you may receive some required software
or security updates, but you can start using your computer otherwise. Here are some basic steps to get
you started.

a) Citrix Toolbar: Locate, click on and use the Citrix toolbar at the top of the screen to press
CTRL+ALT+DEL, Disconnect (from the active Citrix Desktop session), switch between Full-screen
and Window mode, etc. See “Windows” example below.
 b) Install your business applications: Use the “Liberty Application Portal” (in Start > All Programs)
to request and install additional software. If you don’t know what applications you need, contact
your Manager.

c) Add Liberty Office Printers: Printers installed on your physical computer should be available
from within your LibertyCLOUD Desktop. If you need to add a printer in an LM office, search for
“Add VDI Printer’ on the Tech Help Hub site to add the “KM-SRH-VDI” printer.

LibertyCLOUD Workspace - Resources and Support

For more information on LibertyCLOUD Desktop or if you experience any problems, please visit the Tech
Help Hub when on the Liberty network by typing ‘help’ in your browser address field and enter the
keywords ‘LibertyCLOUD Workspace’. You will also find options to contact Tech Help.