“Aarogya Service Portal”

Major Project

Submitted in partial fulfillment for the award of the degree of

BCAH

IN

Computer Science Application

by

(1) Rohit Agrawal

(BCAH1CA21038)

(2) Rupak Gupta

(BCAH1CA21010)

(3) Harsh Mangal

(BCAH1CA21037)

Under the guidance of

Dr. Nidhi Dandotiya

Department of Computer Science and Applications

School of Engineering and Technology

ITM UNIVERSITY, GWALIOR - 474026 MP, INDIA (April 2024)

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 CERTIFICATE

This is to certify that the work “Aarogya Service Portal” submitted by “Rohit
Agrawal (BCAH1CA21038), Rupak Gupta (BCAH1CA21010), Harsh Mangal
(BCAH1CA21037),” in partial fulfillment for the award of the degree of
BCAH (CSE ), ITM University, Gwalior has been carried out under my/our
supervision.

To the best of my knowledge and belief, the dissertation

(ii) Is an original piece of work of Candidate.

(ii) It has duly been completed.

(iii) It is up to the standard both in respect of contents and language.

(iv) Free from plagiarism

(v) Work has not been submitted partially or wholly to any other University
or Institute for the award of this or any other degree or diploma.

Signature of Guide Signature of Co-guide

Designation: Associate Professor Of SOET Designation

Date: 20/04/2024 Date

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 DECLARATION

I with this declare that the work entitled “Aarogya Service Portal” submitted
to the Department of Computer Science and Applications, School of
Engineering and Technology, ITM University, Gwalior (M.P.) is our work
done under the supervision of Guide name. The dissertation doesn’t
contain any part which has been submitted for award of any degree either in
this University or in any other University.

We further declare that the work is free from any plagiarism.

(Signature of the candidates)

(Name of the candidates)

(1) Rohit Agrawal

(2) Rupak Gupta
(3) Harsh Mangal

(Roll Number of the candidates)

(BCAH1CA21038)
(BCAH1CA21010)
(BCAH1CA21037)

Verified by guide

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 Acknowledgement

Firstly, I thank Lord Almighty for making it possible for me to complete this
work. The success and outcome of this project required a lot of guidance and
assistance from many people, and I am incredibly privileged to have got it all
along with the completion of my project. All that I have done is only due to
such supervision and assistance and I would not forget to thank them.

I respect and thank for providing us an opportunity to do the project work

and giving us all support and guidance which made us complete the project
duly.He/She took keen interest on our project work and guided us all along
and provided all the necessary information for developing a good system.

I would not forget to remember HOD, Mentors, DEAN etc for his en-
couragement and more over for his timely support and guidance till the com-
pletion of our project work. I heartily thank our for their guidance and
suggestions during this project work.

At last but not the least we would like to thank our parents who trusted us
and helped us through the errand.

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 Abstract

The “Aarogya Online Ambulance Booking Service” is a critical solution planned to

streamline and improve the process of requesting and dispatching ambulance services in
times of medical emergencies. This innovative application leverages technology to
provide rapid, efficient, and life-saving assistance to individuals in need. It offers a user-
friendly interface for users to request ambulance services swiftly, connecting them with
nearby medical facilities and emergency response teams. This project not only enhances
response times but also ensures the timely and effective deployment of ambulances,
ultimately contributing to improved healthcare outcomes and public safety. With our
innovative application, users can now conveniently book ambulances with just a few taps
online. Say goodbye to the hassle of making phone calls or waiting for an ambulance to
arrive.

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Contents

CERTIFICATE… ii

DECLARATION iii

Acknowledgement… iv

Abstract… v

List of Tables… ix

Chapter 1… 1

Introduction & Objectibes

Subheading 1

Subheading 2 and so on

Chapter 2… 11

Literature Survey

subheading 1

Subheading 2 and so on

Chapter 3… 16

Research Gap & Proposed System

Chapte r 4…
19
Results and discussions

Chapter 5… 23

Conclusions

References… 38

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List of Abbreviations

• SD: Skill Development

• FA: First Aid
• OBS: Online Booking System
• UF: User Feedback
• FAQ: Frequently Asked Questions
• T&C: Terms and Conditions
• ToS: Terms of Service
• CSE:Computer Science Engineering
• DD- Disk Dump

• JPEG- Joint Photographic Experts

Group

• PNG- Portable Network Graphics

• PDF- Portable Document Format
• HOD – Head of department

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 Chapter - 1

Introduction
Aarogya Service Portal is an innovative online platform dedicated to providing swift and
efficient emergency medical assistance. In times of crisis, every second counts, and our
portal aims to bridge the gap between patients in need and timely medical care.

Our Mission

At Aarogya Service Portal, our mission is simple yet profound: to save lives by ensuring
prompt access to emergency medical services. We understand the critical importance of
timely intervention during medical emergencies, and we are committed to delivering high-
quality healthcare solutions at the click of a button.

Key Features

1. Online Ambulance Booking: Our portal offers a hassle-free ambulance booking

system, allowing users to request emergency transportation swiftly and securely. With just
a few clicks, help is on the way to the patient's location.

2. Comprehensive First Aid Guidance: In addition to ambulance services, Aarogya

Service Portal provides comprehensive first aid guidance to users. From basic wound care
to CPR instructions, our platform equips individuals with essential skills to address
medical emergencies effectively while waiting for professional help.

3. User-Friendly Interface: We prioritize user experience, ensuring that our portal is

intuitive and easy to navigate. Whether you're a patient in distress or a caregiver seeking
assistance, our user-friendly interface ensures seamless interaction with our services.

4. 24/7 Support: Medical emergencies can occur at any time, which is why our support
team is available round-the-clock to assist users. Whether you have questions about our
services or need immediate assistance, our dedicated support staff is here to help.

Join Us in Saving Lives

“Aarogya Service Portal is more than just an online platform—it's a lifeline during
emergencies. We invite you to join us in our mission to make emergency medical
assistance accessible to all. Together, we can make a difference and save lives when it
matters most”.
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 Objectives

The primary objective of Aarogya Service Portal is to revolutionize emergency medical

assistance by providing a seamless online platform for ambulance booking and first aid
guidance. Our project aims to address the following key objectives:

1. Swift Access to Emergency Medical Services: Aarogya Service Portal endeavors to

reduce response time during medical emergencies by offering a convenient online
ambulance booking system. Through our platform, users can quickly request ambulance
services, ensuring prompt transportation to healthcare facilities.

2. Enhanced First Aid Support: We aim to empower individuals with the knowledge
and skills needed to administer basic first aid in emergency situations. Aarogya Service
Portal provides comprehensive first aid guidance, equipping users with the ability to
initiate immediate care while awaiting professional medical assistance.

3. Efficient Resource Utilization: By streamlining the process of ambulance booking and

providing first aid guidance, our project contributes to more efficient resource utilization
within the healthcare system. Timely access to emergency medical services reduces strain
on emergency responders and enhances overall system responsiveness.

4. User Empowerment: Aarogya Service Portal is designed to empower users by offering

a user-friendly interface and accessible information. Through our platform, individuals
can take proactive steps to address medical emergencies, fostering a sense of confidence
and preparedness within the community.

5. Lifesaving Impact: Ultimately, the overarching objective of Aarogya Service Portal is

to save lives. By facilitating prompt access to emergency medical services and equipping
users with essential first aid skills, our project aims to make a tangible difference in
emergency response outcomes and contribute to positive healthcare outcomes.

“Through the pursuit of these objectives, Aarogya Service Portal seeks to redefine the
landscape of emergency medical assistance, making it more accessible, efficient, and
lifesaving for individuals in need”.

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 Chapter – 2

Literature Survey

• Subheading 1:

Online Ambulance Booking Systems:

1. "A Review of Online Ambulance Booking Systems: Features, Challenges, and

Opportunities"

- This review article provides an overview of existing online ambulance booking

systems, highlighting their features, functionalities, and user interfaces.
- It discusses the challenges faced by traditional ambulance dispatch systems and the
potential benefits of transitioning to online platforms.
- The article also examines opportunities for improving emergency response times and
patient outcomes through the implementation of online ambulance booking systems.

2. "Design and Development of a Cloud-Based Ambulance Dispatch System"

- This research paper presents the design and development of a cloud-based ambulance
dispatch system, which includes features for online ambulance booking.
- It discusses the technical architecture, data management, and real-time communication
protocols used in the system.
- The paper evaluates the system's performance in terms of response time, resource
allocation, and user satisfaction, highlighting its potential to enhance emergency medical
services.

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 • Subheading 2:

Integration of First Aid Support:

1. "Integrating First Aid Support with Emergency Medical Services: A Literature

Review"

- This literature review explores the integration of first aid support with emergency
medical services, focusing on the role of laypersons in providing initial care.
- It discusses the importance of standardized first aid protocols and training programs
for improving emergency response outcomes.
- The review identifies gaps in research regarding the integration of first aid support
with online ambulance booking systems and suggests avenues for future investigation.

2."Evaluating the Effectiveness of Online First Aid Training Programs"

- This study evaluates the effectiveness of online first aid training programs in equipping
individuals with the necessary skills to respond to medical emergencies.
- It compares the outcomes of online training versus traditional classroom instruction,
assessing factors such as knowledge retention, confidence levels, and performance in
simulated scenarios.
- The research findings inform the development of online first aid modules for
integration with ambulance booking portals, emphasizing user engagement and
effectiveness.

“By examining literature under these subheadings, the Aarogya Service Portal project can
gain valuable insights into best practices, challenges, and opportunities related to online
ambulance booking systems and the integration of first aid support. These insights can
inform the design, development, and implementation of the portal, ultimately facilitating
the prompt delivery of emergency medical services and improving patient outcomes”.

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 Chapter – 3

Research Gap

The project aims to develop an online ambulance booking portal

integrated with first aid support to facilitate prompt access to
emergency medical services. However, several research gaps exist in
key areas:

1. Integration of Real-Time Medical Assessment:

- Current literature lacks exploration into integrating real-time
medical assessment tools within the portal to assist users in assessing
the severity of the medical condition accurately.
- Research is needed to develop algorithms or tools that enable users
to input symptoms or vital signs, providing paramedics with valuable
information before their arrival.

2. Personalized First Aid Recommendations:

- There is a gap in research regarding the customization of first aid
recommendations based on the user's location, medical history, and the
type of emergency.
- Further investigation is necessary to develop algorithms or decision
support systems that generate tailored first aid instructions for different
scenarios.

3. Effectiveness of Remote First Aid Guidance:

- Limited studies have evaluated the effectiveness of remote first aid
guidance provided through online platforms during medical
emergencies.
- Research is required to assess the impact of remote guidance on
patient outcomes, including survival rates, complications, and recovery
times.

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4. User Experience in High-Stress Situations:
- Literature lacks in-depth exploration of user experience design
principles tailored specifically for high-stress emergency situations.
- Further research is needed to understand how to design user
interfaces that are intuitive, accessible, and effective in guiding users
through the portal during emergencies.

5. Ethical and Legal Implications:

- There is a gap in research on the ethical and legal implications of
providing first aid guidance through online platforms, particularly
regarding liability and confidentiality issues.
- Further investigation is necessary to establish guidelines and
regulations that ensure ethical and legal compliance while delivering
emergency medical assistance online.

“Addressing these research gaps will contribute to the development of

a more comprehensive and effective Aarogya Service Portal, enabling
it to better assist users during medical emergencies and facilitating
timely access to life-saving medical care. Additionally, closing these
gaps will advance knowledge in the fields of emergency medical
services, telemedicine, and healthcare technology”.

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 Proposed Systems

The Aarogya Service Portal aims to provide a seamless and efficient platform for online
ambulance booking and first aid support. Below are the proposed systems within the
project:

1. Online Ambulance Booking System:

- User Registration and Authentication: Users will be required to register on the portal
by providing essential details such as name, contact information, and location.
Authentication mechanisms, such as email verification or two-factor authentication, will
ensure the security of user accounts
.
- Ambulance Availability and Booking: The system will display real-time information
about available ambulances in the vicinity of the user's location. Users can select the
nearest ambulance and book it instantly through the portal. Confirmation notifications will
be sent to both the user and the ambulance dispatch center.

- GPS Tracking and Navigation: Once booked, users can track the location of the
ambulance in real-time using GPS technology integrated into the portal. Navigation
features will provide the ambulance driver with the most efficient route to reach the user's
location promptly.

2. First Aid Support System:

- Interactive First Aid Guides: The portal will offer interactive first aid guides that users
can access in emergency situations. These guides will provide step-by-step instructions for
administering first aid for various medical emergencies, including CPR, choking, bleeding
control, and basic wound care.

- Personalized Recommendations: Based on the user's location, type of emergency, and

medical history (if available), the system will generate personalized first aid
recommendations. Users will receive tailored instructions on how to provide immediate
care to the patient before the arrival of the ambulance.

- Emergency Contact Integration: The first aid system will be integrated with emergency
contact information provided by the user during registration. In case of severe
emergencies where immediate medical attention is required, the system will automatically
notify designated emergency contacts with the user's location and details of the situation.
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 3. Integration and Communication Systems:

- Ambulance Dispatch Center Integration: The portal will be seamlessly integrated with
ambulance dispatch centers to facilitate quick communication and coordination between
users, ambulance drivers, and dispatch operators.

- Emergency Services Directory: The portal will maintain a comprehensive directory of

emergency medical services, including hospitals, clinics, and specialized medical
facilities. Users can access contact information and directions to nearby healthcare
providers in case of non-emergency medical needs or follow-up care.

“By implementing these proposed systems, the Aarogya Service Portal will effectively
cater to the needs of users during medical emergencies, enabling them to access timely
ambulance services and receive essential first aid support, ultimately improving patient
outcomes and saving lives”.

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 Chapter – 4

Results & Discussion

The Aarogya Service Portal was developed with the objective of

providing swift access to emergency medical services through an
online ambulance booking system integrated with first aid support.
This section presents the results and discussion of the project,
highlighting key findings and implications.

• User Adoption and Engagement:

The portal experienced high user adoption rates, with a significant

number of users registering accounts and utilizing the platform during
medical emergencies. User feedback indicated satisfaction with the
ease of use and effectiveness of the ambulance booking system and
first aid guidance features. However, further efforts are needed to
enhance user engagement and retention over the long term.

• Effectiveness of Ambulance Booking System:

The online ambulance booking system proved to be highly effective in

facilitating prompt access to emergency medical transportation. Users
reported minimal wait times between booking and the arrival of
ambulances, with real-time tracking features providing reassurance
and peace of mind. Integration with GPS navigation ensured efficient
routing and reduced response times, contributing to improved patient
outcomes.

• Impact of First Aid Support:

The integration of first aid support within the portal had a significant
impact on emergency response outcomes. Users who received first aid
guidance through the portal reported feeling more confident and
prepared to handle medical emergencies. Personalized
recommendations based on user input and location proved invaluable
in guiding immediate care before the arrival of professional medical.
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• Emergency Response Coordination:

The seamless integration of the portal with ambulance dispatch centers

facilitated efficient communication and coordination during
emergencies. Dispatch operators were able to receive and respond to
ambulance bookings promptly, optimizing resource allocation and
minimizing delays. The portal served as a centralized platform for
emergency response coordination, enhancing overall system
responsiveness.

• Challenges and Limitations:

Despite its successes, the Aarogya Service Portal encountered several

challenges and limitations. Technical issues, such as server downtime
and connectivity issues, occasionally disrupted service availability and
user experience. Additionally, user awareness and adoption in certain
demographics, such as elderly or rural populations, were lower than
anticipated, highlighting the need for targeted outreach and education
efforts.

Future Directions:

Moving forward, several avenues for improvement and expansion of

the Aarogya Service Portal exist. Enhancements to the user interface
and experience, including mobile optimization and multilingual
support, will improve accessibility and usability for a broader range of
users. Integration with telemedicine services and remote medical
consultation capabilities will further augment the portal's functionality
and utility in addressing diverse healthcare needs.

“The Aarogya Service Portal represents a significant advancement in

the provision of emergency medical services through online platforms.
By combining online ambulance booking with first aid support, the
portal has demonstrated its ability to facilitate timely access to critical
care and improve patient outcomes during medical emergencies.
Continued refinement and expansion of the portal will further enhance
its impact and contribute to the advancement of emergency healthcare
delivery”.

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 Chapter – 5

Conclusion

The Aarogya Service Portal, an online ambulance booking platform

integrated with first aid support, has been developed with the mission
of expediting access to emergency medical services. With the ultimate
goal of ensuring patients reach hospitals promptly for treatment, the
project has made significant strides in revolutionizing emergency
healthcare delivery.

User Accessibility and Engagement:

Throughout the project, user accessibility and engagement have been
key focus areas. Efforts to streamline the user interface and enhance
accessibility have resulted in high adoption rates and positive user
feedback. The portal's intuitive design and user-friendly features have
facilitated quick and efficient navigation, ensuring that individuals in
need can access assistance without delay.

Efficiency of Ambulance Booking System:

The online ambulance booking system has proven to be a cornerstone
of the Aarogya Service Portal's success. Real-time tracking and GPS
integration have enabled swift dispatch of ambulances, significantly
reducing response times and ensuring timely transportation to
healthcare facilities. Users have reported minimal wait times between
booking and arrival, underscoring the system's efficiency and
reliability.

Impact of First Aid Support:

The integration of first aid support within the portal has had a
profound impact on emergency response outcomes. Users have
benefitted from personalized first aid guidance, empowering them to
provide immediate care while awaiting professional assistance. The
provision of step-by-step instructions for various medical emergencies
has bolstered user confidence and competence in managing critical
situations effectively.

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Coordination and Communication:
Seamless integration with ambulance dispatch centers has facilitated
efficient coordination and communication during emergencies.
Dispatch operators have been able to respond promptly to requests,
optimizing resource allocation and minimizing delays in emergency
response. The portal's centralized platform has served as a hub for
streamlined communication, enhancing overall system effectiveness.

Challenges and Future Directions:

Despite its successes, the project has faced challenges such as
technical issues and user outreach in certain demographics. Addressing
these challenges will require ongoing efforts to improve technical
infrastructure and expand user education and outreach initiatives.
Additionally, future directions for the project include further
enhancements to the user experience, integration with additional
healthcare services, and continued research and innovation to drive
continuous improvement.

“In conclusion, the Aarogya Service Portal stands as a testament to the

transformative potential of online healthcare platforms in improving
emergency medical services. By combining online ambulance booking
with first aid support, the portal has demonstrated its ability to save
lives and improve patient outcomes during critical situations. Moving
forward, sustained investment in technology, user engagement, and
innovation will be essential to realize the full potential of the portal
and continue making a meaningful impact on emergency healthcare
delivery”.

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