Mastering Conflict Resolution Skills Part 1

Course Description:
This comprehensive course is designed to equip individuals with the essential skills needed to
effectively manage and resolve conflicts in various personal and professional settings. Participants
will explore key theories, practical strategies, and communication techniques to navigate conflicts
with confidence and promote positive outcomes.

Module 1: Understanding Conflict

Introduction to conflict theory

Identifying different conflict styles
Exploring common sources of conflict

Module 2: Communication Foundations

Active listening techniques

Nonverbal communication in conflict resolution
Constructive feedback and assertiveness

Module 3: Emotional Intelligence in Conflict

Recognizing and managing emotions

Empathy in conflict resolution
Emotional triggers and self-awareness

Module 4: Conflict Resolution Models

Integrative and distributive negotiation
Collaborative problem-solving
Mediation and arbitration techniques

Module 5: Cultural Sensitivity in Conflict Resolution

Understanding cultural influences on conflict

Cross-cultural communication skills
Addressing diversity in conflict resolution