1. When hazards do exist, it is necessary to 1.

physical resources
install safety guards or other devices for
reducing accident potential, and to provide 2. accompanying goods
adequate warning notices of risks. 3. explicit services
- TRUE 4. implicit services
2. Designers are often under pressure to speed - *one of thes
up the design process and to cut costs.
*2 and 3 onl
- TRUE
*2 only
3. If there is a potential to harm the
environment, there issues are irrelevant. *1, 2 and 3 om

- FALSE *all of these

4. Product or service design is a major factor in *1 only

cost, quality, time-to-market, customer
satisfaction, and competitive avantage.
- TRUE
5. At this stage of the product life cycle, the
recommended strategies are: intensified
marketing, capacity and processing are
designed for low volume among others
*1 and 4 only
7.At this stage of the product life cycle, the
recommended strategies are: reducing costs,
reduce production volume, redesigning the
product or service, changing the packaging,
seeking alternative uses of their products or
start searching for replacement products.

- INTRODUCTION - DECLINE

8. At this stage of the product life cycle, the

recommended strategies are: Increase
production, optimize capacity utilization, take
advantage of economies of scale, and improve
production efficiencies.

- GROWTH

9. What are the key issues in service design

6. A service package may include:
- *all of these
 *degre of customer contact
*degree of cutomer involvemeny
*degree of variation
*none of these
10. Which of the following is not a key question
in product or service design?
- *What will be expected growth of the
demand?
*Will it prove long-term prosperity to the
business
*What is the level of quality do competitors
rovide for similar items?
*Is the product or service affordable?
*Does the organization have the capabilities
to produx the goods or deliver the service?
*Is outsourcing an option?
11. Reliability is based on ______.
- *temperature
*load
*humidity
*all of these
*one of these
*operating procedures
*maintenance schedules
12. At this stage of the product life cycle, the
recommended strategies are: introduction of
few design changes if any and take advantage
of the market position of the product or service.
- MATURITY
13. Which of the following is not a advantage of
standardization?
- *immediately available to customers
*High costs of changes
*Reduced training time and costs
*Production in high volume at low costs
14. Refers to organized efforts that are directed
toward increasing scientific knowledge and
product or process innovation
- RESEARCH AND DEVELOPMENT
15. The step includes market analysis, financial
analysis and technical analysis.
- FEASIBILITY ANALYSIS
16. The process of producing the first few full-
scale functional product from a design to check
if there are any problems with the product or
process specification.
- PROTOTYPE DEVELOPMENT
17. Refer to detailed descriptions of what is
needed to meet (or exceed) customer wants
- PRODUCT SPECIFICATIONS
18. First few full-scale units and usually
functional form of a new type of design or
construction
- PROTOTYPE
19. Refers to the assessment of the
environmental impact of a product or service
throughout its useful life, focusing such factors
as global warming, smog formation oxygen
depletion, and solid was generation
- LIFE CYCLE ANALYSIS
20. A sequence of organizations - their
facilities, functions, and activities - that are
involved in producing and delivering a product
or service.
- SUPPLY CHAIN
21. Refers to one of the reasons for product or
service design or redesign that may include
excessive warranty claims.
- ECONOMIC
22. In implementing the 3Rs, reduction can be
done through an examination of the function of
parts and materials in an effort to reduce the
cost and/or improve the performance of a
product. This process is called _____
- VALUE ANALYSIS
23. Source of a product or service ideas which
may clude customers, suppliers, distributors
employees, and the like
- SUPPLY-CHAIN BASED
24. Refer to designing products so that they can
be more easily taken apart.
- DESIGN FOR DISASSEMBLY
25. Refer to specifications for the process that
will be needed to produce the product.
- PROCESS SPECIFICATIONS
26. Refers to product design that considers the
ability to disassemble a used product to recover
the recyclable parts.
- DESIGN FOR RECYCLING
27. A measure of the ability of a product, a part,
a service, or an entire system to perform its
intended function under a prescribed set of
conditions
- RELIABILITY
28. The responsibility of a manufacturer for any
injuries or damages caused by a faulty product
because of poor workmanship or design
- PRODUCT LIABILITY
29. Refers to the extent to which there is
absence of variety in a product, service, or
process
- STANDARDIZATION
30. A strategy of producing basically
standardized goods but incorporating some
degree of customization in the final product
- MASS CUSTOMIZATION
31. Means recovering materials for future use,
that applies not only to manufactured parts but
also to materials used during production.
- RECYCLING
32. A process of producing, but not quite
completing a product or service, postponing
completion until customer preferences or
specifications are known.
- DELAYED DIFFERENTIATION
33. Refers to refurbishing used products by
replacing worn-out or defective components,
and reselling the products.

- REMANUFACTURING

34. Refers to the ease with which products can

be fabricated and/or assembled.

- MANUFACTURABILITY

35. A type of research with has the objective of

achieving commercial applications.

- APPLIED RESEARCH

36. The term used to describe a situation in

which an item does not perform as intended.

- FAILURE

37. A tpe of research that converts the results

of applied research into useful commercial
applications

- DEVELOPMENT

38. Design that results in products or services

that can function over a broad range of
conditions

- ROBUST DESIGN

39. Refers to the capability of an organization to

provide a service at an acceptable cost or profit

- SERVICEABILITY

40. Means bringing design and manufacturing

engineering people together early in the design
phase to simultaneously develop the product
and the processes for creating the product

- CONCURRENT ENGINEERING