1. What i am looking for?

I am looking for an opportunity to utilize my strong technical skills, problem-solving

abilities, and passion for helping others. I thrive in an environment where I can apply
my knowledge to troubleshoot and resolve technical issues effectively, providing
exceptional support to customers or end-users.

Furthermore, I value clear and efficient communication. I believe that effective

communication is crucial in technical support to ensure a smooth experience for
customers.

I am eager to take on additional responsibilities, contribute to projects beyond my

core role, and explore new areas of expertise. I am highly motivated to develop my
skills and make a meaningful impact within the organization.

2.

I bring a diverse background in customer service support and banking application

junior support, which has equipped me with a solid foundation for excelling as a
technical support engineer.

During my time at Sitel Polska, I honed my communication and problem-solving skills

while providing exceptional customer service support. I became adept at
understanding customer needs, actively listening, and delivering solutions in a timely
and professional manner. This experience taught me the importance of patience,
empathy, and clear communication in resolving technical issues effectively.

Additionally, my role at Oromia Bank as a banking application junior support

specialist allowed me to gain hands-on experience in providing technical support
within a banking environment. I developed a comprehensive understanding of
banking systems and applications, ensuring smooth operations and troubleshooting
various issues that arose. Collaborating closely with cross-functional teams, I
effectively analyzed problems, provided accurate resolutions, and documented
procedures for future reference.

Throughout my experiences, I have cultivated a strong technical aptitude, particularly

in diagnosing software and hardware issues, analyzing log files, and utilizing remote
access tools to troubleshoot problems. I am proficient in identifying root causes and
implementing effective solutions, both independently and collaboratively.

Furthermore, my background in customer service support has instilled in me a deep

commitment to customer satisfaction. I understand the importance of delivering
prompt, courteous, and efficient support while maintaining a high level of
professionalism.

I am excited to bring my technical expertise, problem-solving skills, and dedication to

customer satisfaction to a technical support engineer role. I am confident that my
combined experience in customer service support and banking application support
position

ns me well to provide top-notch technical assistance and contribute to the success of

the team.

3. who are passionate about technology, to provide complex support services of our SaaS
solutions. Reporting to the Manager of Customer Support, this individual will work closely
with our customers and Customer Success Managers to provide break-fix support,
operational maintenance, and premium support services. This position is an integral part
of Apptio's long-term relationship with its global customers, and the efforts put forth by
this individual will directly impact the long-term success of the relationship. In order to
succeed in this team, this individual must have the passion and energy to work in an
entrepreneurial and fast paced environment