WH QUESTIONS

WHAT
is used for asking about things.
"What is your favourite animal?"

WHICH
is used for asking about choices.
"Which book do you prefer?"

WHO
is used for asking about people.
"Who is your English teacher?"

WHOSE
is used for asking about possession.
"Whose phone is this?"

WHERE
is used for asking about a place.
"Where is your house?"

WHEN
is used for asking about time.
"When do you go dancing?"

WHY
is used for asking about a reason/cause.
"Why is she sad?"

HOW
is used for asking about condition/quality.
"How was the party yesterday?"
WH QUESTIONS
IN LESCHACO
WHAT
What are the contents of this container?

WHICH
Which route is cheaper for shipping
to Europe, air freight or sea freight?

WHO
Who is responsible for this shipment?

WHOSE
Whose signature is required on these
shipping documents?

WHERE
Where should this package
be delivered?

WHEN
When is the shipment expected
to arrive?

WHY
Why was there a delay in the
shipment?

HOW
How should this item be handled?
 SITUATIONS

SCENARIO 1:
SHIPMENT DELAY
Situation: A shipment from China to
the USA has been delayed due to
bad weather conditions, and the
client is requesting an update.

SCENARIO 2:
INCORRECT SHIPMENT
Situation: A customer receives a
shipment containing the wrong
items. The freight team needs to
resolve the issue quickly.

SCENARIO 3: CUSTOMS
CLEARANCE ISSUE
Situation: A shipment bound for
Germany is held up in customs due
to missing documentation.