Question 1: Read the following scenarios and complete the sentences with “should” and “should not”. Use the words in brackets to help you. (Seek)-(politely remind)–(approach)- (express)- (engage)- (complain)- (ignore)- (be)- (politely ask). 1. Scenario: A child is shouting and running around the restaurant, disturbing other diners. ✓ Parents: You should not ignore your child’s behavior and continue chatting with your friend. ✓ Customers: You should complain to the restaurant staff about the noisy child. ✓ Restaurant staff: You should approach the parents and politely ask them to control their child.
2. Scenario: Parents are busy in their phones, paying no attention to
their misbehaving children. ✓ Parents: You should engage with your children and teach them how to behave in a restaurant. ✓ Customers: You should politely ask the parents to pay attention to their children’s behavior. ✓ Restaurant staff: You should politely remind the parents to supervise their children.
3. Scenario: Restaurant staff are feeling overwhelmed by the
misbehavior of children and the complaints from customers. ✓ Parents: You should be attentive to your children's behavior and take responsibility for their actions. 1 ✓ Customers: You should express your concerns to the staff in a respectful manner. ✓ Restaurant staff: You should seek assistance from the management to handle the situation professionally. Question 2: Vocabulary and Idiom A. Listen carefully to the audio and write down some idiomatic expressions. Fill in the table below by matching the extracted expressions to their synonyms and formulate their antonyms. Idiomatic Expression Synonym Antonym All of a sudden Unexpectedly, abruptly Gradually Out of control Uncontrollable, chaotic Restrained / Controlled Under control Restrain, manage Out of control Have a clue Grasp, comprehend Misunderstand / No idea Put up with Tolerate, endure, bear Unbearable / Intolerable The bottom line In essence, fundamentally The starting line / Insignificantly
How to Deal with Difficult People at Work, at Home & at Play: The book on effective ways of coping & managing difficult people daily, whether bosses, employees business customers, friends & family