OPHELIA OBENG QUANSAH

P. O. Box An 10781, Accra-North, Phone: +233247694141,E-mail: quansimah87@gmail.com

OBJECTIVE

I am seeking employment in your company so that I can use my knowledge, education and skills to improve customer
service, target, goals and to help deliver quality service.

EDUCATION

POSTGRADUATE CERTIFICATE IN PUBLIC ADMINISTRATION-Ghana Institute of Management and Public Administration

(Gimpa)-2021

BA. BUSINESS ADMINISTRATION-HUMAN RESOURCE MANAGEMENT-(2013-2017) Wisconsin International University

College-Ghana

WORK EXPERIENCE

Human Resource/Administrative Manager (Axis Resource Limited and Delta Flash Intervention), May 2020 to 2023

 Lead and directed the routine functions of HR department which included hiring and interviewing staff,
administering pay, benefits, leave and enforcing of company policies and practices.
 Paid attention to hiring the right people for the job, provided security to employees etc.
 Paid attention to grievances of staff and administered swift solutions where necessary and within my capability.
 Made sure invoices are submitted on time to client and with accuracy for payment processes and this act helped
me to always pay my workers on time to achieve staff satisfaction.
 Built a cordial relationship with client to make sure they are satisfied with the services being provided to them and
did so by maintaining client records, visiting regularly and addressing complaints.
 Supervised day-to-day activities, coordinate clerical task and lead teams of administrative officers.
 Worked with management and support staff to assess and improve administrative processes and enhance
efficiency.

Client Service Officer & Assistant Transport Officer (Ga Central Municipal Assembly, 2015 to 2018)

➢ Facilitated the implementation of municipal policies and priorities and helped in the preparation of the annual budget
and future needs of the municipal.

➢ Supported the oversight of my department to improve performance metrics

➢ Supported a range of high-profile programs that handled specific needs like persons with disability, low income and
poverty alleviation and youth development.

SKILLS

➢ Good interpersonal relationship, good communication and organizational skills, Versatile and flexible in various field of
work and to changes that may arise, Computer Literate, A team player,Ability to work under conditions with little or no
supervision.

REFERENCES

MR. CHARLES KOTEY, Former Municipal Coordinating Director, Ga Central Municipal Assembly, Accra.

DR. DICKSON KISSI, Medical Practitioner, Deseret Hospital 41 North Deseret Street, Accra.