Social Monitoring Report

Semi-annual Report
January 2023

Papua New Guinea: Sustainable Highlands

Highway Investment Program (Tranche 2)
Project number: 48444-005

Prepared by Department of Works & Highways for the Government of Papua New Guinea and
the Asian Development Bank.
 CURRENCY EQUIVALENTS
(as on 23 January 2023)

Currency unit – Papua New Guinea Kina (PGK)

PGK 1.00 = US$ 0.2840 (mid-rate)
US$ 1.00 = PGK 3.5211

ABBREVIATIONS
ADB – Asian Development Bank
AH – Affected Household
AP – Affected Person
BCW – Bridge Civil Works
BRJ – Bonifica Renardet Jv.
CAP – Corrective Action Plan
CCECC – China Civil Engineering Corporation Company
COVID – Corona Virus Infectious Disease
CWY – China Wu Yi
DCSC – Design and Construction Supervision Consultant
D&B – Design and Build
DED – Detailed Engineering Design
DLO – District Lands Officer/Office
DMS – Detailed Measurement Survey
DoF – Department of Finance
DP – Displaced Person(s)
DLPP – Department of Lands and Physical Planning
DOWH – Department of Works & Highways
EA – Executing Agency
EMP – Environmental Management Plan
ESSB – Environment and Social Safeguards Branch
GAP – Gender Action Plan
GoPNG – Government of Papua New Guinea
GRC – Grievance Redress Committee
GRM – Grievance Redress Mechanism
HH – Highlands Highway
IA – Implementing Agency
IEE – Initial Environmental Examination
IOL – Inventory of Loss
IP – Indigenous Peoples
IPPF – Indigenous Peoples Planning Framework
IR – Involuntary Resettlement
KCI – Korea Consultants International
LIR – Land Investigation Report
LSB – Lands and Survey Branch
LARF – Land Acquisition and Resettlement Framework
LLG – Local Level Government
MCC – Metallurgical Corporation of China
MFF – Multitranche Financing Facility

I
MoA – Memorandum of Agreement
NTS – National Transport Strategy
OPEC – Organisation of the Petroleum Exporting Countries
PAM – Project/Program Administration Manual
PLO – Provincial Lands Office/Officer
PMO – Program Management Office
PNG – Papua New Guinea
PPTA – Project Preparatory Technical Assistance
PWM – Provincial Works Manager
ROW – Right-of-Way
RP – Resettlement Plan
SCCPP – Stakeholder Communication, Consultation and Participation Plan
SES – Socio-Economic Survey
SHHIP – Sustainable Highlands Highway Investment Program
SIA – Social Impact Assessment
SPRSS – Summary Poverty Reduction and Social Strategy
SPS – Safeguard Policy Statement (ADB, 2009)
URP – Updated Resettlement Plan

WEIGHTS AND MEASURES

ha hectare
m meter
2
m square meter

II
GLOSSARY

Affected – Any person, households, firms, or private institutions who, on account of

households/ changes that result from the project, will have their (i) standard of living
affected adversely affected; (ii) right, title, or interest in any house, land (including
person residential, commercial, agricultural, forest, and/or grazing land), water
resources, or any other moveable or fixed assets acquired, possessed,
restricted, or otherwise adversely affected, in full or in part, permanently
or temporarily; and/or (iii) business, occupation, place of work or
residence, or habitat adversely affected, with or without displacement.
Associated – Associated structures are structures that are not the main residential or
structures business structure, such as unattached bathrooms, fences, unattached
toilet blocks, gates, water tanks, storage sheds, etc. They are also not
productive assets (i.e., needed for the affected household’s source of
income). If the project impacts an associated structure, there is no
permanent relocation or permanent disruption to income, otherwise it is
considered to be a main structure.
Community – Community facilities are places of worship, community halls, graves, etc.
facilities
Compensation – Payment made in cash to the project-affected households for the assets
to be acquired or affected for the project at replacement cost at current
market value.
Country – This is the legal and institutional framework of Papua New Guinea, and it
Safeguard consists of its national, subnational, or sectoral implementing institutions
Systems and relevant laws, regulations, rules, and procedures that pertain to the
policy areas of social safeguards.
Cut-off Date – The date after which people will NOT be considered eligible for
compensation, i.e., they are not included in the list of AHs/DPs as defined
by the census. Normally, the cut-off date is the date of the census or
inventory of losses. However, this Date can be established from the date
of conducting consultation and information sharing.
Displaced – In the context of involuntary resettlement, displaced persons are those
persons who are physically displaced (relocation, loss of residential land, or loss
of shelter) and/or economically displaced (loss of land, assets, access to
assets, income sources, or means of livelihood) as a result of (i)
involuntary acquisition of land, or (ii) involuntary restrictions on land use
or on access to legally designated parks and protected areas.
Economic – Loss of land, assets, access to assets, income sources, or means of
displacement livelihood as a result of (i) involuntary acquisition of land, or (ii) involuntary
restrictions on land use or on access to legally designated parks and
protected areas.

III
Encroachers – The term encroacher is also used to denote illegal extension into public
property by a person who is a legal titleholder of his property. The person
is an encroacher on the portion of the property occupied to which the
person does not hold legal title.
Entitlement – The range of measures, comprising cash or kind compensation, relocation
cost, income rehabilitation assistance, transfer assistance, income
substitution, and relocation due to business restoration that are due to
affected households, depending on the type and degree of their losses, to
restore their social and economic base.
Expropriation – Process whereby a public authority, usually in return for compensation,
requires a person, household, or community to relinquish rights to land
that it occupies or otherwise use.
Household – A household includes all persons living and eating together (sharing the
same kitchen and cooking food together as a single-family unit).
Indigenous – Unless they are already recognized, the indigenous peoples are identified
Peoples in particular geographic areas based on these four characteristics: (i) self-
identification as members of a distinct indigenous cultural group and
recognition of this identity by others; (ii) collective attachment to
geographically distinct habitats for ancestral territories in the project are
and to the natural resources in these habitats and territories; (iii)
customary cultural, economic, social, or political institutions that are
separate from those of the dominant society and culture; and (iv) an
indigenous language, often different from the official language of the
country or region.
Inventory of – The pre-appraisal inventory of assets as a preliminary record of affected
losses or lost assets. Also referred to as the detailed measurement survey.
Involuntary – Involuntary resettlement is any situation where the Government takes
Resettlement land, or restricts access to land, that people live or work on, or use for
their livelihoods, and where the people who will be displaced do not have
the right to refuse.
Involuntary – The process whereby a person is compelled by a public agency to alienate
land/ all or part of the land and/or improvements s/he owns or possesses to the
improvements ownership and possession of that agency, for public purposes, in return
acquisition for fair compensation.
Meaningful – A process that (i) begins early in the project preparation stage and is
consultation carried out on an ongoing basis throughout the project cycle; (ii) provides
timely disclosure of relevant and adequate information that is
understandable and readily accessible to AHs; (iii) is undertaken in an
atmosphere free of intimidation or coercion; (iv) is gender inclusive and
responsive, and tailored to the needs of disadvantaged and vulnerable
groups; and (v) enables the incorporation of all relevant views of affected
households and other stakeholders into decision making, such as project

IV
 design, mitigation measures, the sharing of development benefits and
opportunities, and implementation issues.
Non-titled – Those who have no recognizable rights or claims to the land that they are
occupying and includes people using private or state land without
permission, permit or grant i.e., those people without legal lease/title to
land and/or structures/improvements occupied or used by them. ADB’s
policy explicitly states that such people cannot be denied resettlement
assistance/compensation.
Partial impacts – Partial impacts are when households or businesses will only partially lose
an asset (such as the front room of a structure not the entire house). If,
however, the partial impact will result in the asset/structure no longer
being economically viable or safe to live/work in, then the impacts are not
partial, and the affected person should be entitled to full compensation
and resettlement. Partial impacts that do not result in physical
displacement are not considered severe.
Permanent – Permanent physical relocation is when the residential house structure or
physical business structure will be fully impacted or when partial impacts deem the
relocation structure unusable or economically non-viable. If the structure can be
moved to a location nearby, this is still counted as permanent physical
relocation.
Physical – Relocation, loss of residential land, or loss of shelter as a result of (i)
displacement involuntary acquisition of land, or (ii) involuntary restrictions on land use
or on access to legally designated parks and protected areas.
Economic/ – Productive or economic assets refer to land-based assets such as crops,
productive fish farms, etc. that earn income.
assets
Physical – Movable or immovable objects, sites, structures, groups of structures, and
cultural natural features and landscapes that have archaeological,
resources paleontological, historical, architectural, religious, aesthetic, or other
cultural significance. Physical cultural resources may be located in urban
or rural settings and may be above or below ground or under water. Their
cultural interest may be at the local, provincial, national, or international
level.
Productive – Productive land refers to land that is or can be used to grow crops.
land
Replacement – The method of valuing assets to replace the loss at current market value,
cost or its nearest equivalent, and is the amount of cash or kind needed to
replace an asset in its existing condition, without deduction of transaction
costs or for any material salvaged.
Safeguard – Safeguard policies are rules that the ADB and the government must
policies respect
when they agree to work on a project together. These rules are aimed at
preventing negative impacts on people and the environment from ADB
projects. They are also aimed at making sure that people who will be

V
 affected by an ADB project will have access to information and be
meaningfully consulted.
Severely – Severely affected refers to affected households/persons who will (i) lose
affected 10% or more of their total productive land and/or assets, (ii) have to
relocate; and/or (iii) lose 10% or more of their total income sources due to
the Project.
Temporary – Temporary impacts are temporary in nature and are due to construction
impacts related impacts, such as construction camps, non-permanent access
roads, lack of access due to construction activities and temporary impacts
on crops due to the installation of the wire (i.e., in line with the safety zone
definition for the project if it allows farming to recommence under the wires
after construction).
Temporary – Temporary physical displacement is when a household needs to move to
physical temporary accommodation during construction for a short period of time
displacement and then the people (residents) can return to their house at the same
location - for example, if the project impacted on the family’s toilet block,
and the project needed the toilet block to be moved closer to the house,
the family may need to temporarily relocate for a week as the toilet is
demolished and reconstructed in a different area. However, if the entire
house needed to be rebuilt away from the road, this would be a permanent
physical displacement.

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 NOTES
(i) The fiscal year (FY) of the Government of Papua New Guinea and its agencies
ends on 31 December. FY before a calendar year denotes the year in which the
fiscal year ends, e.g., FY2023 ends on 31 December 2023.

(ii) In this report, "$" refers to United States dollars unless otherwise stated.

The Social Monitoring Report is a document of the borrower. The views expressed herein do not
necessarily represent those of ADB's Board of Directors, Management, or staff, and may be
preliminary in nature.

In preparing any country program or strategy, financing any project, or by making any designation
of or reference to a particular territory or geographic area in this document, the Asian
Development Bank does not intend to make any judgments as to the legal or other status of any
territory or area.

VII
 CONTENTS

ABBREVIATIONS I

GLOSSARY III

1. INTRODUCTION 1
1.1. Program Overview 1
1.2. Tranche 2 Project Description 3
1.3. Scope of Tranche 2 Civil Works 5
1.4. Current Status of Tranche 2 Works 9

2. SCOPE OF TRANCHE 2 INVOLUNTARY RESETTLEMENT 12

2.1 Scope of Involuntary Resettlement Impacts 12
2.2. Status of Resettlement Plan Implementation 14
2.3. Resettlement Plan Implementation Revised Schedule 15
2.4. Legacy Issues 17
2.5. Budget for Social Safeguards (RP) Implementation 17

3. RESETTLEMENT PLAN IMPLEMENTATION, MONITORING & REPORTING 18

3.1. General 18
3.2. Consultation and Awareness Activities 18
3.3. Monitoring & Reporting Requirements and Compliances 20

4. TRANCHE 2 SAFEGUARDS IMPLEMENTATION ARRANGEMENTS 21

5. GRIEVANCE REDRESS MECHANISM 23

6. CONCLUSION AND WAY FORWARD 24

ANNEXES 25

Annex 1: Location Map of SHHIP Tranche 2 Bridges 25

Annex 2: Design-Work Schedules (BCW1 and BCW2) 26

Annex 3: Status of Compliance With Safeguards Loan Covenants 28

Annex 4: SHHIP Grievance Redress Status 33

VIII
 List of Tables

Table 1: SHHIP Program-Implementation Strategy by Tranches ................................................ 3

Table 2: SHHIP – Tranche 2 Basic Data ................................................................................... 4
Table 3: SHHIP Tranche 2 Bridge Summary .............................................................................. 5
Table 4: List of New Construction Bridges.................................................................................. 6
Table 5: List of Tranche-2 Bridges to be Repaired/Maintained/Reinforced ................................. 8
Table 6: Impacts Due to Tranche 2 Bridge Works Requiring Land Acquisitions ........................12
Table 7: Summarized Information on Impacts on Improvements (Trees, Crops, etc.)................13
Table 8: SHHIP Tranche 2 RP Implementation Schedule ........................................................15

List of Figures

Figure 1: Tranche 2 Bridge-Work Sections................................................................................. 4

Figure 2: Institutional Arrangement for SHHIP Safeguards Management ..................................22

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 1. INTRODUCTION
1.1. Program Overview

1. The Sustainable Highlands Highway Investment Program (SHHIP) is a 10-year joint

initiative of the Government of Papua New Guinea (GoPNG) and the Asian Development Bank
(ADB) to restore, rehabilitate, upgrade and maintain the Highlands Highway from Lae Nadzab
Airport junction in Morobe Province to Kagamuga airport junction near Mount Hagen in Western
Highlands Province. Financial assistance through the ADB Loan 4094/4095-PNG and the
Organization of the Petroleum Exporting Countries (OPEC) Fund for International Development
(OFID) were made available for rehabilitation and upgrading of 71 bridges along the national
Highlands Highway between Lae-Nadzab Airport and Kagamuga Airport under the Tranche 2 civil
works project. The Implementing Agency (IA) is the Department of Works & Highways (DOWH)
whereas the Executing Agency (EA) is the Department of Finance (DoF). The SHHIP aims to
rehabilitate, upgrade and maintain the Highlands Highway (HH) through physical investment.
Additionally, aligned with provisions and policy framework of National Transport Strategy (NTS),
the Program provides capacity development for the broader transport sector using the HH as a
pilot project for implementing the envisaged holistic approach to sustainable maintenance. It
promotes national cooperation and integration and widens access to social and economic
opportunities via improved land transport infrastructure in PNG through the nation’s most
important highway.

2. This Social Monitoring Report has been prepared for the period from January to December
2022 adhering to safeguards compliance requirements applicable to SHHIP Tranche 2. During the
reporting period, the Bidding and Contract Award process has been completed for all three
packages under the Tranche whereas the key civil works and other activities for all packages are
envisaged to commence within Q1 2023. Thus, in view of the fact that the civil-works Contractors
and Design and Construction Supervision Consultants (DCSCs) are working on team mobilization
and establishing themselves, one single report has been prepared for Jan – Dec’22 period
summarizing the implementation status of both Resettlement Plans (RPs) that have been prepared
for the Tranche 2 works.

3. Impacts and Outcome: The expected impact of SHHIP is aligned with national strategies1,
2, 3
where: (i) opportunity for equality and prosperity in rural areas is increased; (ii) well integrated,
safe, socially, financially and environmentally sustainable transport systems are attained; and (iii)
access to health, education and other services and living standard of the people of PNG is
improved. The expected outcome is efficient and safe increased movement of people, goods and
services between the Highlands region and the markets.

4. SHHIP overall outputs are: (i) 430 kilometer of two-lane national Highlands Highway from
Lae Nadzab airport junction to Kagamuga airport junction in Mt Hagen is rehabilitated, upgraded,
and effectively maintained as required to be safe, comfortable, and climate-and-disaster resilient
for all users; (ii) road safety increased and sustained for pedestrians and vehicle passengers on
the Highlands Highway; (iii) transport logistics and services improved in the Highlands Region to
strengthen agricultural value chain for domestic and international trade; and (iv) program

1 Department of National Planning and Monitoring. 2010. Development Strategic Plan

2 Department of Transportation. 2014. National Transport Strategy 2014 – 2030
3 Department of National Planning and Monitoring. 2014. National Strategy for Responsible Sustainable Development

for Papua New Guinea, 2014 StaRS, 2nd Edition.

1
management and institutional capacity of the DOWH strengthened to deliver the SHHIP and
sustain its benefits.

5. SHHIP Tranche 2 outputs are the following:

Output 1: Rehabilitate and upgrade 71 bridges along the national Highlands Highway from
Lae Nadzab airport to Mt. Hagen Kagamuga airport junction to meet current national design
and mitigate climate change risk.

Output 2: Maintain 430 km of the restored two-lane national Highlands Highway from Lae
Nadzab airport to Mt. Hagen Kagamuga airport junction

Output 3: Enhance institutional capacity of the DOWH to deliver the investment program
and sustain its benefits.

6. SHHIP is being implemented in three Tranches as detailed and further highlighted in

Table 1 below.

• Tranche 1 is being implemented between 2019 and 2023 (with time extensions) and its
cumulative physical accomplishment up to date is about 73.4 %. Contract extensions have
been granted by the IA to the Tranche 1 Contractors ranging from few month (CW1) to a
year (CW2 and RIC). Tranche 1 physical works include (i) road repair, maintenance,
upgrading, rehabilitation and road improvement works, (ii) drainage and slope protection
works, (iii) road safety improvement works, (iv) social infrastructures including market
stalls, bus bays/shelters, sanitation facilities, etc. In addition to the Highway Civil Works
Contracts, the PMO Building construction is included to improve the project management
and institutional capacity with sustainable benefits for DOWH – which was designed, and
contract awarded to a local contractor to construct a double-story office building (now
completed) at the DOWH compounds in Goroka, Eastern Highlands Province.

• Tranche 2 of SHHIP has been successfully processed with the estimated cost of about
US$ 395 million, which will be co-financed by GoPNG, ADB and OPEC Fund for
International Development. Tranche 2 scope of works includes (i) continued road
maintenance and road investment works, (ii) widening all 29 single lane bridges to double-
lane with pedestrian walkways, (iii) repairing, reinforcing and reconstructing as appropriate
all 42 double-lane bridges. A number of documents including strategic procurement
planning (SPP) report, feasibility study and preliminary engineering Designs, and the
required safeguards documents have been prepared – including two draft resettlement
plans (RPs) and initial environmental examination (IEE) reports, environmental
management plans (EMPs), gender action plan (GAP), summary poverty reduction and
social strategy (SPRSS), etc. The RPs, IEEs/EMPs are planned to be updated during the
design stage based on the actual scope of civil works informed by the detailed engineering
designs (DEDs). It has been decided to implement the civil works in three Bridge Civil
Works (BCW) packages, viz., BCW1, 2 and 3 from Nadzab to Henganofi (35 bridges),
Henganofi to Mangiro (19 bridges) and Mangiro to Kagamuga (17 bridges), respectively.

2
 • Tranche 3 shall be implemented between 2026 and 2028 and includes (i) continued road
maintenance and road investment works, (ii) building a new two-lane bypass to divert
heavy and through traffic around Goroka, (iii) constructing about 20 km of truck climbing
lanes in the steep slopes of the Kassam and Daulo Passes, (iv) building two truck weigh
stations in Jiwaka and Goroka; and (v) developing two logistics platforms for the trade of
fresh produce in Jiwaka and Goroka. The feasibility studies on the different alternatives
for the Goroka Road Bypass have been completed whereas other preparatory works for
processing Tranche 3 have been planned to be completed within 2023.

Table 1: SHHIP Program-Implementation Strategy by Tranches

Tranches Duration Year Major Works
T1* 4 years 2019 – 2023 - 2 x Civil Works
- RIC – Simbu
T2 4 years 2022 – 2026 - Upgrade single lane bridges (29)
- Repair/Reconstruct 40 DL Bridges
T3 3 years 2026 – 2028 - Goroka bypass (2 x routes options)
- 2x Climbing Lanes
- 2x Vegetable Depos
- 2 x Weighing Stations
Total 10 years4 (2019 – 2028)
* Contract duration has been extended for a few months up to a year for each of the three civil works Contracts.

1.2. Tranche 2 Project Description

7. SHHIP Tranche 2 works are planned to be executed with “design and build (D&B)”
modality of contracts. The major works include:
• Upgrading of 29 single lane bridges
• repair/reconstruction of 42 double lane bridges (including a culvert replacement)
• continuation of road and bridge maintenance works
• road safety increased and sustained for pedestrians and vehicle passengers on the
Highlands Highway; and
• program management and institutional capacity improved to deliver the Investment
Program and sustain its benefits.

Table 2 below depicts the basic data whereas the subsequent Figure 1 shows the BCW
contract packages for Tranche 2 works. Likewise, Annex 1 to the report depicts a detailed map
for Tranche 2 bridges.

4
Works for some of the Tranches are planned to be accomplished overlapping each other during the 10-year Program period.

3
 Table 2: SHHIP – Tranche 2 Basic Data
A. Loan Identification
1. Country Papua New Guinea
2. Loan Number PNG 3547/3548 – Grant 0538
3. Project Title Sustainable Highlands Highway Investment Program,
Tranche-2
4. Borrower State of Papua New Guinea
5. Executing / Implementing Department of Works & Highways
Agency

B. Design-stage Safeguard Categorization

6. Involuntary Resettlement B
7. Environment B
8. Indigenous People C

BCW1: Nadzab - Henganofi

BCW3: Mangiro - Kagamuga

BCW2:
Henganofi - Mangiro

Figure 1: Tranche 2 Bridge-Work Sections

4
 1.3. Scope of Tranche 2 Civil Works

8. The Bridge works for each section are planned to be implemented with Design & Build (D
& B) modality of Contract. The scope of Tranche 2 civil works is primarily maintenance and
upgrading works executed for all 71 bridges including a group of three culvers (at Temnaike Creek
in Jiwaka province which will be replaced by a double-lane bridge) along the Highlands Highway.

9. SHHIP Tranche 2 works are being implemented in three packages – Bridge Civil Works 1
(BCW1), BCW2 and BCW3. There are 35, 19 and 17 Bridges under the BCW 1, 2 and 3,
respectively. The BCW1 covers works in Section 1, which is from Lae Nadzab Airport junction
(Erap Bridge) in Morobe province to Henganofi town (Kamanotina River Bridge/Henganofi Bridge)
in Eastern Highlands province. Likewise, BCW2 covers bridge works along the Section from
Henganofi (Kuronka River Bridge) to Mangiro (Baikabai River Bridge) in Eastern highlands
province. Similarly, Chimbu River Bridge (Simbu province) to Waghi River Bridge (Western
Highlands province) are encompassed by the BCW3 contract package. The Resettlement Plans,
however, had been prepared in two volumes during the Tranche 2 processing stage adhering to
the two package-approach decided then: Lae Nadzab to Goroka, and Goroka to Kagamuga
turnoff. The current RP Volume 1, thus, includes construction of 21 new Bridges and
repair/maintenance/reinforcement of 23 Bridges. Likewise, RP Volume 2 covers construction of
23 new Bridge Structures and repair/maintenance/reinforcement of four bridges. They (RPs) are
currently being aligned according to the finalized three BCW packages. The updated RPs (URPs)
are thus planned to be finalized based on the detailed engineering designs (DEDs) and disclosed
once the required approvals are received from the IA and ADB. The URPs shall be implemented
in tandem with the civil works. Table 3 below provides further information pertinent to the scope
of Tranche 2 civil works whereas Table 4 shows the list of new construction bridges.

Table 3: SHHIP Tranche 2 Bridge Summary

Type of
Bridge
No. Structures Quantity Grade5 Remarks

I. Repair, Maintenance and/or Reinforcement Works

1 Single-lane 1 C Bitjia Bridge-1 is newly

bridge completed in 2003 and
parallels with other old
bridge - the old bridge will
be replaced by new one.
2 Double lane 15 B
bridge 10 C

Sub-total I: 26

5 The Grading is based on technical study of existing bridges – evaluating the current bridge health condition based on the “Health
Rating Scale” which is a type of weighted average, on a scale of “E” (worst-Critical Condition) to “A” (best – Excellent Condition).

5
 II. New Bridge Construction Works

1 Single-lane 14 C
bridge 16 D

2 Double lane 1 B
bridge 4 C
9 D

Sub-total II: 45

Total no. of bridges (Bridge Structures): 71

Table 4: List of New Construction Bridges

SN Bridge Name STA Location

BCW1
1 Erap River Bridge 46+500 Erap Village, Huon Gulf District, Morobe
Province
2 Maralumi River Bridge 55+600 Maralumi Village, Huon Gulf District, Morobe
Province
3 Ramu River Bridge 64+400 Ramu Village, Huon Gulf District Morobe
Province
4 Zumin River Bridge 133+000 Zumin Village, Markham District, Morobe
Province
5 Bitjia River Bridge 157+450 Dry Wara Village, Markham District, Morobe
Province
6 Undono Creek Bridge 178+000 Undono Village, Kainantu District, Eastern
Highlands Province
7 Tapiruna River Bridge 180+000 Tapiruna Village, Kainantu District, Eastern
Highlands Province
8 Darasimpi River Bridge 198+900 Darasimpi Village, Kainantu District, Eastern
Highlands Province
9 Luwin River Bridge 200+350 Luwin Village, Kainantu District, Eastern
Highlands Province
10 Namupimpa River 206+100 Namupimpa Village, Kainantu District, Eastern
Bridge Highlands Province
11 Benapa River Bridge 211+000 Benapa, Kainantu District, Eastern Highlands
Province
12 Kingkio River Bridge 234+800 Kingkio Village, Henganofi District, Eastern
Highlands Province
13 Avani River Bridge 237+500 Avani Village, Henganofi District, Eastern
Highlands Province

6
SN Bridge Name STA Location

14 Kamanotina River 249+250 Henganofi Station, Henganofi District, Eastern

Bridge Highlands Province
BCW2
15 Kuronka River 249+450 Henganofi Station, Henganofi District, Eastern
(Hebganofi) Bridge Highlands Province
16 Berefi River Bridge 250+650 Berefi Village, Henganofi District, Eastern
Highlands Province
17 Dirty Wara River Bridge 258+000 Kugumo, Henganofi District, EHP

18 Siguya River Bridge 266+250 Kintunu, Ungai Bena District, Eastern Highlands
Province
19 Yasifo River Bridge 271+450 Korefegu DPI Station, Ungai Bena District,
Eastern Highlands Province
20 Parirosay River Bridge 272+400 Korefegu DPI Station, Ungai Bena District,
Eastern Highlands Province
21 Bena River Bridge 280+650 Bena Village, Ungai Bena District, Eastern
Highlands Province
22 Taraboro River 285+400 Sunufamu Village, Ungai Bena District, Eastern
(Sunufamu) Bridge Highlands Province
Jogi River (Zokozoi) Asariufa/Goroka Town, Goroka District, Eastern
23 298+900
Bridge Highlands Province
Funeral Home/Okiufa Village, Goroka District,
24 Gouluka Bailey Bridge 299+700
Eastern Highlands Province
Mangiro Village, Daulo District, Eastern
25 Baikabai River Bridge 348+400
Highlands Province
Fionoku Village, Daulo District, Eastern
26 Feonoku River Bridge 335+450
Highlands Province
Watabung, Daulo District, Eastern Highlands
27 Nurape River Bridge 342+850
Province
Kenangi Village, Daulo District, Eastern
28 Kenangi River Bridge 345+200
Highlands Province
BCW3
Kundiawa Town, Kundiawa Gembolg District,
29 Chimbu River Bridge 376+700
Chimbu Province

30 Koronigle River Bridge 397+300 Koronigle, Kerowaghi District, Chimbu Province

31 Ganigle River Bridge 401+500 Ganige, Kerowaghi District, Chimbu Province

Miunde Village, North Waghi, Jiwaka Province

32 Miunde River Bridge 404+500

Ahl Village, North Waghi District, Jiwaka

33 Ahl River Bridge 414+150
Province
Ahl Village, North Waghi District, Jiwaka
34 Wahgi River Bridge 414+950
Province

7
 SN Bridge Name STA Location

Bilu Village, Aglimp South Wahgi District, Jiwaka

35 Bilu River Bridge 422+500
Province
Damena Village, Aglimp South Wahgi District,
36 Darmena River Bridge 423+530
Jiwaka Province
Ambeke Village, Aglimp South Wahgi District,
37 Ambeke River Bridge 425+000
Jiwaka Province
Midip Village, Aglimp South Wahgi, Jiwaka
38 Mildip River Bridge 425+250
Province
Kurumul Village, Aglimp South Wahgi, Jiwaka
39 Kurumula River Bridge 427+800
Province

40 Waganil River Bridge 432+300 Kudjip, Aglimp South Wahgi, Jiwaka Province

Tuman Village, Aglimp South Wahgi, Jiwaka

41 Tuman River Bridge 449+500
Province
Api Village, Aglimp South Waghi District, Jiwaka
42 Pin River Bridge 455+400
Province
Komun Village, Aglimp South Waghi District,
43 Komun River Bridge 462+100
Jiwaka Province
Paga Village, Mt Hagen District, Western
44 Waghi River Bridge 463+900
Highlands Province

10. The bridges to be repaired/maintained/reinforced are altogether 26 under SHHIP

Tranche 2 works. Table 5 below shows such bridge details.

Table 5: List of Tranche-2 Bridges to be Repaired/Maintained/Reinforced

No. Bridge Name STA Location Grade

1 Clean Water River 77+800 Cleanwater Village, Huon Gulf District, B

Bridge Morobe Province
2 Leron River Bridge 100+300 Leron Village, Huon Gulf District, Morobe B
Province
3 GorambamPam River 113+000 Gorambampam Village, Markham B
Bridge District, Morobe Province
4 Ngaraburam River 116+350 Ngaraburam Village, Markham District, B
Bridge Morobe Province
5 Little Maniang River 120+450 Maniang Village, Markham District, B
Bridge Morobe Province
6 Mutsing River Bridge 122+600 Mutsing Village, Markham District, C
Morobe Province
7 Yafatz River Bridge 137+100 Yafatz Village, Markham District, Morobe B
Province
8 Umi River Bridge 140+500 Umi Village, Markham District, Morobe B
Province

8
 No. Bridge Name STA Location Grade

9 Bintia River Bridge 151+000 Bintia village, Markham District, Morobe C

Province
10 Ohman River Bridge 153+000 Ohman Village, Markham District, C
Morobe Province
11 Utwini River Bridge 157+150 Utwini Village, Markham District, Morobe B
Province
12 Watarais River Bridge 160+900 Watarais Village, Markham District, B
Morobe Province
13 Singsing River Bridge 164+850 Singsing Village, Markham District, C
Morobe Province
14 Yung Creek Bridge 167+100 Yung Village, Kainantu District, Eastern C
Highlands Province
15 Iyunopa River Bridge 215+700 Lyunopa Village, Kainantu District, B
Eastern Highlands Province
16 Orompanka River 221+100 Orompanka Village, Kainantu District, B
Bridge Eastern Highlands Province
17 Nonompinka River 221+400 Nonompinka Village, Kainantu District, B
Bridge Eastern Highlands Province
18 Honerangka River 223+400 Honerangka Village, Kainantu District, B
Bridge Eastern Highlands Province
19 Ofiga River Bridge 223+900 Ofiga Village, Kainantu District, Eastern B
Highlands Province
20 Umbaka River Bridge 224+800 Umbaka Village, Kainantu District, B
Eastern Highlands Province
21 Kafetina River Bridge 240+350 Kafetina Village, Henganofi District, D
Eastern Highlands Province
22 Kanalipi River (Hatigu) 288+100 Katagu Village, Ungai Bena District, C
Eastern Highlands Province
23 Kafamo River (Kitamu) 302+800 Kefamo Village, Goroka District, Eastern C
Highlands Province
24 Mapemo River 310+900 Maniyata Village, Goroka District, C
(Maniyata) Eastern Highlands Province
25 Asaro River 2 314+600 Asaro Station, Daulo District, Eastern C
(Getayaga) Highlands Province
26 Asaro River 315+100 Asaro Station, Daulo District, Eastern C
Highlands Province

1.4. Current Status of Tranche 2 Works

11. All of the three bridge civil works (BCW) contracts have been awarded as of the reporting
period (Jan – Dec ‘22). Metallurgical Corporation of China (MCC) has been awarded the BCW1

9
for the 35 SHHIP bridge works from Lae Nadzab (Morobe province) to Henganofi (Eastern
Highlands province). Likewise, BCW2 (19 bridges along Henganofi to Mangiro Section of the
SHHIP highway in the Eastern Highlands province) has been awarded to China Wu Yi (CWY).
The third BCW contract has been awarded to China Civil Engineering Corporation Company
(CCECC). Both of the BCW1 and BCW2 contractors have the experience of working on the
Highlands Highway as they have been also working on the SHHIP Tranche 1 as the civil works
contractors. The CCECC, however, will be new to the Highlands Highway – though they have the
experience of working in Papua New Guinea. The Contractors’ establishments, in any case, have
been decided to be independent for each Tranche (contract). Accordingly, the contractors for
Tranche 2 (BCW) have been currently working on establishing the dedicated mechanism
(system) – including T2-dedicated human, financial, physical and other resources – dedicated for
implementation of the Tranche 2 works.

12. Two design and construction supervision consultancy contracts have been also awarded
for the detailed design and construction supervision for the Tranche 2 works. Korean Consultants
International (KCI) has been selected as the design and construction supervision consultant for
the BCW1 whereas Bonifica and Renardet Jv. (BRJ) has been awarded such contract for the
BCW2 and BCW3 works. Both Consultants have been currently working on arrangements for
establishing themselves, including team mobilizations to project sites.

13. The BCW1 and BCW2 contractors have prepared plans for conducting the required
studies for preparation of the detailed engineering designs while BCW3 contractor has been
working on developing such plan. The BCW1 contractor has established its Contact office in Lae
(Morobe province) whereas BCW2 contractor has completed Contractor’s accommodation and
office set up works at Kamaliki (Eastern Highlands) while frameworks have been completed for
its temporary laboratory and material stock rooms.

14. The contractor for BCW2 (CWY) has concurrently started also with some initial works
required for the preparation of the detailed engineering designs - the other two contractors plan
to commence such works during Q1 2023. The detailed engineering design plans for BCW1 and
BCW2 contractors are attached as Annex 2 to the report.

15. The BCW2 contractor (CWY) has also prepared operative method and program of
geotechnical investigation for the design of fourteen (14) bridges (Bridge no.36 to no.54) between
Henganofi and Mangiro – the Section under its jurisdiction. The document has been revised after
the Engineer’s comment and successively approved. The Contractor has also submitted the
technical personnel’s profile for Team No.1 that has been approved. The Geotechnical and
Hydrology Investigation Works commenced in November 2022. The design team members have
arrived in PNG on 1st December 2022. All the Design works are ongoing by schedule.

16. Also, the CW2 contractor has commenced with the drilling works planned for the first six
bridges (Yasifo, Parirosay, Kuronka, Berefi, Dirty Wara, Siguya) since 16 November 2022. A
truck-mounted drilling machine equipped with wire-line system has been used for the purpose. At
the Yasifo Bridge site, boreholes BH1 and BH2 have been carried out at the abutment A and

10
abutment B, respectively. Required tests in granular soil and coring in rock and rock-like
formations have been executed. A PVC piezometric tube has been placed in the drilled holes to
measure and monitor the ground water level. The samples (SPT and rock cores) collected have
been labelled and sealed. They have been shipped on December 13, 2022 to the geotechnical
laboratory in Lae for testing – results are expected in about two weeks. Each of the BCW
contractors is working on locations for quarry areas, crusher plant, camp sites, etc. Accordingly,
works have been ongoing on determination of the localities for establishing the stations for
monitoring of the environmental safeguard parameters including surface and underground water
qualities, air quality, noise levels, etc.

11
 2. SCOPE OF TRANCHE 2 INVOLUNTARY RESETTLEMENT
2.1 Scope of Involuntary Resettlement Impacts

17. SHHIP Tranche 2 (Bridge) works have been designed to utilize, where possible, the
existing 40 meter (m) wide highway corridor cross section, and the two-lane alignment –
considered as State land according to the applicable legislations of GoPNG. However, there are
new bridge construction works as well, with ten (10) of them requiring land outside from the
existing 40m right-of-way (RoW) of the highway. The approach roads on both ends of the
relocated bridges will also require re-alienations, and thereby triggering land acquisitions at such
relocated bridge sites. As the GoPNG will compulsorily acquire the land required for the new
bridge constructions with changed locations, these activities trigger application of relevant
involuntary resettlement policies, principles and procedures applicable to SHHIP – which have
been documented in the form of the land acquisition and resettlement framework (LARF), SHHIP
Loan Covenants, etc. during SHHIP design stage (2016 – 2017).

18. Due to SHHIP Tranche 2 works, no physical displacement (resettlement) of households

has been envisaged as a result of the acquisition of land. However, there will be impacts on
improvements (trees/crops and five minor structures). Accordingly, Tranche 2 of the Investment
Program has been categorized by ADB as Category B for involuntary resettlement (IR). The
Program is Category C for Indigenous Peoples (IP) as no impacts are envisaged to be triggered
on any of the communities differently as compared to the others.

19. Based on feasibility study stage and social impact assessment (SIA) findings for SHHIP
Tranche 2 works, there were altogether 48 people who will be directly affected due to land
acquisitions for the bridges to be relocated and newly constructed. Preliminary estimates indicate
that about 30 hectares of land is required for the land acquisition purposes for the 10 new bridges
to be relocated, including for the approach road relocations on both ends. There are also five
structures (four sheds and a fence) affected due to the new bridge constructions or road approach
changes. This, however, shall be further verified while preparing the Updated Resettlement Plan
(URP) – i.e., once the detailed engineering designs are finalized. Table 6 below and subsequent
sections provide further details on such impacts.

Table 6: Impacts Due to Tranche 2 Bridge Works Requiring Land Acquisitions

Bridge Name Estimat Current Land Custo Approx. Number of APs Impacts
ed land use mary (family members)
loss in land directly loosing assets
hectare parcel (land use/access,
(ha) details structures, gardens
and/or trees)
<10 >= Total
% 10%
Loss Loss
Erap River 3 Trees/ RPI#01 5 None 5 Annual crops, and
Bridge shrubs bushes affected due
to diversion works

12
 Maralumi 3 Barren/ RPI#02 4 None 4 Annual crops and
River Bridge some natural approx. 6 trees
vegetation/ affected
crops
Zumin River 4 Trees/shrubs RPI#03 5 None 5 Annual crops,
Bridge /minor approx. 21 trees and
structures five minor structures
Tapiruna River 3 Trees/ RPI#04 5 None 5 Some shrubs
Bridge shrubs
Darasimpi 3 Trees/ RPI#05 4 None 4 Shrubs, annual
River Bridge Shrubs/ crops and 4 trees
crops
Luwin River 3 Trees/ RPI#06 5 None 5 Annual crops, and 2
Bridge Shrubs/ trees
crops
Benapa River 3 Trees/ RPI#07 6 None 6 Annual crops,
Bridge Shrubs/ shrubs
crops
Feonoku River 3 Cultivations/T RPII#0 4 none 4 Annual crops and
rees 1 approx. 4 trees
affected
Nurape River 3 Cultivations RPII#0 5 none 5 Annual crops,
and natural 2 approx. 5 trees
vegetation
Kenangi River 2 Trees/ shrubs RPII#0 5 none 5 Approx. 7 trees, and
3 shrubs
Total 30 - - 48 - 48 -

20. There are also some trees and crops improvements affected due to implementation of
the BCW activities for the bridges requiring repair/maintenance/upgrading works. This includes
semi-annual, annual, seasonal crops as well as perennial crops and trees requiring compensation
payments. The trees affected have been found to include valuable hardwood trees, lesser known
(lower value) trees, and coffee trees, mostly. Also, included under the perennial trees are the
bamboo grooves impacted due to Tranche 2 bridge works. Table 7 below shows such impacts in
summarized form.

Table 7: Summarized Information on Impacts on Improvements (Trees, Crops,

etc.)
1. Trees and Crops
Type Quantity (numbers)/Size
1.1 Hardwood Trees 190
1.2 Lesser-known useful trees 435
1.3 Coffee trees (Arabica and Robusta) 475
1.4 Bamboo (Building material) 590
1.5 Sweet Potato 490
1.6 Banana 500
1.7 Other Crops (mixed), altogether 3600m2
Source: PPTA Team Estimate

13
21. There are also temporary land lease requirements due to implementation of SHHIP
Tranche 2 works for the new bridge construction works at existing sites (without relocation of the
bridges). Land requirement for such purposes has been estimated at the rate of one (1) hectare
for each site – totaling to about 35 ha. Land is needed temporarily by lease arrangements for
traffic diversions, working areas including for movement of equipment, stockpiling of construction
materials, batching plants, on-site storage yards, etc. The lease arrangements shall be mutually
agreed (on a willing lessee, willing lessor basis) by the Contractor and the landowner(s),
documented in the form of a Lease Agreement. The landowner(s) shall be paid directly by the
Contractor from the overall project cost. The government (Department of Works & Highways)
supported by the PMO will conduct due diligence on the lease arrangements to ensure that the
lease agreements made by the Contractor are at market rates (prevailing market rental rates in
the area), and are documented in writing. If negotiations fail between the landowner(s) and
Contractor, the Contractor will look for alternative land areas. In case if the landowner(s) have
grievances concerning the lease arrangements, they can seek assistance within the grievance
redress mechanism. The leased land shall be reinstated by the Contractor to its previous condition
or to an appropriately usable condition as may have been mutually agreed with the landowner(s)
and stated in the Lease Agreement. The leased land shall be returned to the landowner(s) after
completion of bridge works at each site.

22. Based on Feasibility Study stage findings, there will be no impacts to private/customary
property/resources as a result of Tranche 2 bridges requiring repair/maintenance/reinforcement
works – indicating that no land or improvement acquisition is required for such bridge-sites. The
precise site-specific risks and impacts, however, shall be assessed further in details and
documented as part of the URP once the detailed engineering designs (DEDs) are prepared for
each bridge.

2.2 Status of Resettlement Plan Implementation

23. Based on the preliminary engineering designs, initial impact screening and social impact
assessment (SIA) studies have been conducted by the Implementing Agency (DoWH) supported
by the PMO during the project preparation stage from July 2019 – February 2020. Socioeconomic
studies have been also undertaken during the project preparation stage for the Tranche 2 bridge
works covering all 71 bridge sites along the entire 430km SHHIP highway. Required
communication and meaningful consultations have been conducted with the SHHIP Tranche 2
stakeholders – including the affected landowners (affected persons (APs) due to involuntary
resettlement impacts.

24. Findings of the studies have been documented in the form of an impact screening report
and two draft resettlement plans (RPs). A gender action plan (GAP) has been also prepared –
integrating pertinent IR aspects too. Summary Poverty Reduction and Social Strategy (SPRSS)
report has been also prepared based on the socioeconomic studies conducted during the Tranche
2 processing stage. All the prepared documents have been submitted to the IA, and through the
IA to the ADB as some of the pre-requisite mandatory studies and documentation works that are
required before ADB consideration of the Tranche 2 approval.

14
25. The draft RPs are currently being updated, aligning the two RPs to three (according to the
three BCW contract packages). They are planned to be finalized in the form of the Updated
Resettlement Plans (URPs) once the engineering studies for preparing the detailed engineering
designs (DEDs) are completed. Required additional socioeconomic surveys (SES) are also
planned to be conducted by the IA supported by the PMO and other SHHIP teams adhering to
bridge-site-specific scope of civil works based on the DED for each bridge.

2.3 Resettlement Plan Implementation Revised Schedule

26. Additional socioeconomic surveys (including the cadastral surveys) are required for
preparation of the URPs. The SES will include, on top of the continued consultations, detailed
measurement survey (DMS) for updating the existing database on the actual impacts triggered
on land and/or improvements, updated census of the affected households (AHs), disclosure of
the updated relevant information pertinent to the IR process and procedures, etc. adhering to the
SHHIP-applicable policies, principles and procedures (which are a blend of the GoPNG and ADB
legislations). Some of the other activities during the URP preparation and implementation process
include Signing memorandum of agreement (MoA) with the APs and securing required consents,
preparing the inventory of loss (IOL) and land investigation report (LIR), obtaining relevant
approvals from the GoPNG authorities (including the Valuer General’s Office (VGO), Department
of Lands and Physical Planning (DLPP), etc.), securing approvals/concurrence to the URP from
the IA and ADB, and implementation of the approved URP. A schedule for the purpose has been
prepared, taking into consideration the engineering studies focused on preparation of the DEDs,
which are expected to commence during Q4 2022. Table 8 below shows further details in this
regard.

Table 8: SHHIP Tranche 2 RP Implementation Schedule

Key
Activities Responsibility Timelines
No.
A. Resettlement Plan Update Works
1. Follow up consultations with affected communities PMO Ongoing
2. Update impact assessment data for bridges to be PMO Ongoing
newly constructed at existing locations
3. For Relocating Bridges requiring land PMO Month 1
acquisition: Conduct detailed socio-economic (from the day
studies including impact assessments, detailed of receiving
measurement surveys and confirm land and other finalized
private asset acquisition requirements based on the design for
detailed engineering designs for bridges to be each new-
relocated and newly constructed (at new locations) bridge-
construction)
4. Conduct Memorandum of Agreement (MoA) with PMO Month 1
landowners on use of land/acquisition

15
5. Get Consents of the Landowners for project activities PMO Month 1
6. Securing authorization from the Department of PMO Month 2
Lands and Physical Planning for cadastral land
survey, conducting the survey and submission to
Surveyor General’s office for Registration
7. Preparation of LIR including valuation of land and PMO Month 2
improvements on it) and submission to the Office of
Provincial Affairs for Certificate of Alienability to be
signed by the Provincial Administrator
8. Valuer General’s Office (VGO) verifies the land VGO/PMO Month 2
valuation
9. Updating the resettlement plan in consultation with PMO Month 2
landowners, including agreement on compensation
rates and disclosure of the updated resettlement
plan (URP)
10. Submit updated resettlement plan to DOWH/GoPNG PMO Month 2
for its approval
11. DOW submits updated resettlement plan to ADB for PMO Month 2
its approval and disclosure
12. ADB issues No Objection to the updated ADB Month 2
resettlement plan
B. Resettlement Plan Implementation
13. Department of Works issues cheques to Provincial DoWH/PMO Month 3
Works Offices for execution of land and other
private/customary asset acquisitions and payment of
compensation
14. Disbursement of compensation and allowances and PWMs/PMO Month 4
completion of land purchase and issuance of Native
Dealing Number
15. Preparation and submission of PMO Month 4
acquisition/compensation completion report to
GoPNG and ADB
16. ADB issues No Objection to the ADB Month 4
acquisition/compensation completion report
17. Site clearances and civil works for bridges requiring Contractors Month 4 or 5
land acquisition onward
C. Resettlement Plan Implementation Monitoring
18. Establishing AP socio-economic baseline PMO Months 5 – 6
19. Due diligence on the lease agreements made by the PMO As and when
Contractor triggered

16
 20. Documentation and management of unforeseen PMO As and when
impacts – payment of adjusted compensation, as triggered
required, for unforeseen damages and losses
21. Preparation of corrective action plan (CAP), if so PMO As and when
required triggered
22. Preparation of resettlement plan implementation PMO Quarterly
progress reports (quarterly), and once civil works and semi-
begin safeguards monitoring reports (semi-annual) annually
and their submissions to GoPNG and ADB
23. Final monitoring report preparation and submission PMO On Tranche
to GoPNG and ADB 2 completion

2.4 Legacy Issues

27. There are three legacy-issue-sites relating to compensation yet to be paid for the affected
land due to the highway works in the past. Two of such resolution-awaited legacy issue sites are
along the BCW1 Section – Benapa (Bane) Bridge at Chainage 211+000 (Four Mile) and Kafetina
Bridge (locally known as Ayafaga Bridge) at Chainage 240+350 (Ayafaga Village). The third
legacy-issue site for Tranche 2 bridge works is the Daulo Pass section (three bridge-sites) along
the BCW2 Section.

28. The Implementing Agency (DoWH)/GoPNG) has established a system in place to ensure
that outstanding compensation is paid to the legacy-issue-affected landowners. Resolution
process has been ongoing for resolving each of the legacy issues. Memorandum of Agreement
has been reached between the IA (PMO) and the legacy-issue-affected landowners living along
the 17.5km Daulo Pass section, within which are the three bridges located under the BCW2
contract. The PMO social safeguard team continues supporting the IA in ensuring smooth
implementation of SHHIP works with required compliance assurances.

2.5 Budget for Social Safeguards (RP) Implementation

29. SHHIP Tranche 2 has made ample provisions for the required budget for implementation
of the RPs ensuring compliance with the IR requirements. A total of USD six million has been
allocated in the overall budget for Tranche 2 for the management of involuntary resettlement
impacts, implementation of the gender action plan and other social management works.

30. The Implementing Agency (DoWH) has planned to make the compensation
disbursements through the office of the Provincial Works Managers (PWMs) with the required
support from the PMO adhering to SHHIP-applicable standard procedures for the successful
completion of the RP implementation works effectively and efficiently.

17
 3. RESETTLEMENT PLAN IMPLEMENTATION, MONITORING &
REPORTING

3.1. General

31. Management of the involuntary resettlement impacts and risks is one of the key obligations
under the Implementing Agency (DOWH) – supported primarily by the Program Management
Office and other SHHIP teams. The PMO support, amongst others, includes support to the IA in
implementation and monitoring of the RPs, gender action plan (GAP), due diligence report (DDR),
etc.; and providing overall guidance and support for efficient and effective implementation of the
social and environmental management requisites for successful accomplishment of the 10-year
Program. The PMO has been also supporting the Contractors, Design & Construction Supervision
Consultants (DCSCs) and other teams in ensuring effective and efficient implementation of the
applicable social and environmental safeguard requirements under their jurisdictions. For SHHIP
Tranche 2 works, the DCSCs will provide guidance and support to the Bridge Civil Works
Contractors in preparing and implementing the detailed engineering designs.

32. The RPs for Tranche 2 works are planned to be implemented as soon as the required
Approvals/Concurrences to the updated RPs are received from the GoPNG and ADB as
applicable. The IA has been effectively implementing and managing the involuntary resettlement
components for Tranche 1 works, and shall continue performing all such requites for Tranche 2
works too. Required support during the RP preparation, approval and implementations is sought
as required from the Safety, Environment and Social Standards Branch (SESSB) and Lands and
Survey Branch (LSB) under the DoWH; Department of Lands and Physical Planning (DLPP), the
Valuer General’s Office (VGO) and other line agencies of the government.

33. The IA, represented by the SHHIP PMO, has been efficiently and effectively conducting
regular monitoring of the RP implementation requisites and management of other IR aspects.
While onsite monitoring and documentation works are conducted on daily basis, reporting to the
GoPNG and ADB are done monthly, quarterly and semiannually. In view of the Tranche 2
activities mainly concentrated on completion of the bidding process and team mobilizations during
the reporting year, this monitoring report serves the purpose for the two semi-annual periods from
January to December 2022.

3.2. Consultation and Awareness Activities

34. Stakeholder consultation and awareness activities are ongoing for SHHIP design stage
and have been focusing on Tranche 2 works. Meaningful consultations have been conducted with
the key stakeholders during its processing stage as well. Standard protocols, including those
pertinent to gender and social inclusion (GESI) parameters, is being followed for each
consultation event.

18
35. SHHIP Tranche 2 principal stakeholders are the owners whose lands, crops or other
assets are affected due to implementation of the works. People who live along the Highlands
Highway section from Nadzab to Goroka form another key stakeholder group. This includes the
communities as a whole, and groups within these: people who cultivate and market food cash
crops, vendors at informal markets in villages and at PMV stops, as well as at larger formal
markets, and those producing and transporting cash crops to the ports or Airports for export
elsewhere. These stakeholders will benefit directly from the Tranche 2 works.

36. The road transport sector constitutes another category of principal stakeholders including
the people and companies involved in the movement of passengers and freight along the
Highlands Highway. The local, provincial and national government agencies are the other group
of key stakeholders that both benefit from and are instrumental in implementation of SHHIP works.
Civil society organizations (CSOs), national and international non-government organizations
(NGOs), security agencies, academic institutions, women associations, professional
associations, mass media, and other individuals and groups form yet another category of SHHIP
stakeholders. As a dynamic process, the stakeholder analysis and documentation works continue
throughout SHHIP implementation.

37. Meaningful consultations have been conducted during preparation of the RPs.
Consultations have continued with the affected people (APs) and other stakeholders, consulting
and informing them about SHHIP Tranche 2 works in particular and the multi-Tranche financing
facility in general. Likewise, stakeholder feedback collections on the SHHIP in general and
Tranche 2 works in particular have been continued, including separate consultations with female
groups. Consultations with stakeholders along the Highlands Highway confirm that attitudes to
the SHHIP works are very positive, especially from the local communities, PMV operators, freight
and transport companies, drivers, and the general travelling public. Project affected people and
other stakeholders have been provided with relevant information about the Project, its land
acquisition requirements, and policies on compensation and entitlements during preparation of
the RP. The Update Resettlement Plan (URP) will also be disclosed to APs and other
stakeholders. The URP will also be uploaded to the ADB website upon submission by the
DOWH/Government of Papua New Guinea and accepted by the ADB.

38. Further consultations with affected households, clans/tribes and other stakeholders shall
be conducted throughout the RP implementation stages. Consultation will be ongoing and
managed by the PMO safeguards staff with support from other relevant teams, including the
Provincial Lands Officers (PLOs), Provincial Works & Highways Offices, etc. As part of the
process to ensure safeguards compliance, the PMO will continue implementing the SHHIP
stakeholder consultation, communication and participation plan (SCCPP) for the communities
located along affected subproject sites. The PMO will continue affected persons’ (APs)
participation also in further investigating each affected asset, undertaking the detailed
measurement survey (DMS), collecting further data from the household-level socio-economic
survey (SES) and in other activities related to enhancing benefits for communities and mitigating
adverse impacts.

19
 3.3. Monitoring & Reporting Requirements and Compliances

39. SHHIP Tranche 2 is “Category B” Project for involuntary resettlement (IR). For the
purposes of social safeguards (involuntary resettlement) management, regular monitoring and
documentation works are some of the requirements, which have been progressing well. Preparing
the periodic progress reports (primarily quarterly and semiannual) and reporting to the IA and
ADB (through the IA) is required adhering to the SHHIP-applicable safeguards provisions. This
report has been prepared accordingly.

40. SHHIP Tranche 2 works have been progressing adhering to the applicable involuntary
resettlement (IR) provisions of the GoPNG and ADB. By June 2022, two (each of BCW and
DCSC) contracts have been awarded, and the Consultants and Contractors have been working
on establishing themselves. The third (final) BCW contract-award process has been also
completed by December 2022. Enhanced implementation monitoring and full-fledged progress
reporting is planned to be conducted once the Contractor teams are mobilized on-site and civil
works progress. Annex 3 to the report presents the status of compliances to the Loan Covenants
and other safeguards requirements applicable to SHHIP Tranche 2 works.

20
 4. TRANCHE 2 SAFEGUARDS IMPLEMENTATION
ARRANGEMENTS
41. The Executing and Implementing Agency for the Program, including for the Tranche 2, is
the Department of Works & Highways (DOWH) through the Program Management Office (PMO)
supported by design and construction supervision consultants (DCSCs for the components under
the Contractor’s obligations. The PMO has the overall responsibility to support the IA (DoWH) in
overall management of the involuntary resettlement requirements ensuring appropriate planning
and liaison with the relevant stakeholders for smooth implementation, monitoring and reporting
on the matters pertinent to involuntary resettlement. This includes, among others, acquiring any
land and/or improvements to implement the Tranche 2 civil works ensuring that impediment-free
sites are provided to the Contractors for their activities; and liaison with the GoPNG authorities
(i.e., Department of Lands & Physical Planning (DLPP), Valuer General’s Office (VGO), Lands &
Survey Branch (LSB), Environment and Social Safeguards Branch (ESSB), relevant Provincial
and District Offices, etc.)

42. The DOWH has established a Program Management Office (PMO) in Goroka headed by
a dedicated Program Director (PD) for managing the day-to-day activities of the Tranche 2
projects. Within the PMO is a Consultancy Team of national and international consultant staff to
manage the SHHIP social and environmental safeguards. The safeguards team at the PMO has
been supporting the PMO and the DoWH (IA) in smooth implementation of the SHHIP works
ensuring compliance with the safeguard aspects. The DCSCs, ESSB, LSB within the DOWH,
DLPP and other entities of the GoPNG support in the relevant areas wherever applicable.

43. The two Design and Construction Supervision Consultant (DCSC have been also
engaging Environmental and Social Safeguards personnel to support the Contractors with smooth
implementation of SHHIP works under their jurisdictions. Korea Consultants International (KCI) is
the DCSC 1 is the “Design & Construction Supervision Consultant” for BCW1 whereas Joint
Venture of Bonifica S.P.A and Renardet S.A has been selected as the “Construction
Supervision Consultant” for BCW2 and BCW3.

44. PMO’s Social and Environmental Safeguards teams have been closely monitoring
activities and providing overall guidance and supports in order to facilitate the Consultants and
the Contractors aimed at smooth implementation of safeguards aspects for all SHHIP works.

45. To successfully implement the Tranche 2 works and continue to sustainably maintain the
mega infrastructure, on-the-job training and capacity-building activities have been planned for the
safeguards officers engaging them with the Tranche 2. Social, Health and Safety and
Environmental Officers attached to the PMO and/or DCSCs and BCW Contractors shall be
provided with on-the-job trainings led by the PMO for the purpose of national institutional capacity-
building.
46. Figure 2 below depicts the institutional arrangements and responsibilities of relevant
entities for SHHIP safeguards management.

21
 ADB Client: PMO/DOWH
• ADB provides safeguards support and advice as required, to • Establishes and maintains procedures to monitor the progress of
PMO/DoWH, implementation of safeguards,
• Monitoring the implementation of safeguards and effectiveness • Verifies the compliance with safeguards measures and achieving the intended
of mitigation measures, outcomes,
• Conducts review and supervision missions on safeguard • Identifies risk and impacts and incompliances with ADB and national
compliance; Discloses updated documents of IEE and EMP, requirements,
and monitors reports. • Provide guidance and support to the Supervision Consultant and the
Contractors
• Reports to ADB on any unforeseen involuntary resettlement impacts and
Project managers/Engineers thru Construction Supervision risks.
Consultants - DCSC1 and 2
• Daily supervision and support to the contractors
• Monitor environmental safeguard policy compliance of Department of Lands and Physical Planning,
subprojects, Valuer General’s Office,
• Identify necessary corrective and preventive actions. Registrar’s Office, etc.
• Provide support to the planning and
implementation of involuntary resettlement
Contractors: BCW1, BCW2 and BCW3 requirements as requested by the IA/PMO
• Mobilize human, financial and other resources to execute the contract
(design and build/repair/maintain the bridges,
• Inform the Implementing Agency (DoWH/PMO) (through the DCSC) of any
Provincial and District Offices
involuntary resettlement impacts encountered during implementation of the
contract, Environmental and Social Safeguards Branch/DOWH
• Prepare, seek approval and implement community and workers’ health and
Lands & Survey Branch/DoWH
safety plans
• Prepare and implement the Contractor’s Environmental Management Plan Provide implementation support, wherever required, to
(CEMP), SHHIP and all Projects under the DoWH
• Establish and maintain appropriate recordkeeping system specific to
safeguards requirements too,
• Prepare and submit to the Implementing Agency (DoWH/PMO) (through the
DCSC) periodic reports inclusive of safeguards aspects, Local People and Communities
Support the IA/PMO in resolutions to the grievances received, and Perform • Participate in the implementation Process of the Program,
other contractual functions • Give feedback on SHHIP implementation.
•

Figure 2: Institutional Arrangement for SHHIP Safeguards Management

22
 5. GRIEVANCE REDRESS MECHANISM

47. A functional Grievance Redress Mechanism (GRM) has been established for SHHIP in all
five SHHIP Provinces. It remains effective also for the Tranche 2 works. Grievance redress
committees’ (GRCs) engagements have been ongoing. The major issues/concerns shared by the
APs during the consultations are primarily relating to timely disbursement of compensations,
preferences for compensations in cash, continuity to the regular updates and information,
employment preferences to APs, etc. The feedback received has been mainly pertinent to building
good quality bridges, appreciation for the walkways and accessibility features for the pedestrians,
employment for female segments of the communities, etc. GRCs for Morobe, Jiwaka and Western
Highlands provinces have convened also during the reporting period.

48. SHHIP Grievance Redress Mechanism (GRM) has been established in all five SHHIP
Provinces and remained effective also during the reporting period. Grievance redress committees’
(GRC’s) engagements have continued during the reporting quarter too. The GRCs have been
provided with the updates and refreshers making them effective also for the Tranche 2 works.
The GRCs have been significantly supportive to the implementation of SHHIP-works within their
respective provinces. As detailed in Annex 4 to the report, a total of 435 grievances have been
reported during the SHHIP implementation period up to December 2022. Most (327, i.e., 75.17%)
of them have been resolved whereas resolution process has been ongoing for the remaining ones
(which are mostly linked to involuntary resettlement impacts and employment generations). The
PMO continues with the required supports to the IA/DoWH in resolving the issues while ensuring
compliances also to the GRM requirements applicable to SHHIP. Activities focused on updating
the GRCs on SHHIP achievements, works ahead, etc. have been conducted during the reporting
period too, making them effectively supportive also for SHHIP Tranche 2 works.

49. The Program Management Office (PMO) has been monitoring the effectiveness of the
GRM and has been supporting the teams in taking support of the GRCs wherever applicable for
efficient and effective resolutions to the issues encountered. Awareness-building on the GRM
process continued also during the reporting period. The GRCs have been significantly supportive
in finding resolutions to the issues encountered at sites.

23
 6. CONCLUSION AND WAY FORWARD

50. Implementation of SHHIP Tranche 2 activities has been smoothly progressing in

compliance with SHHIP applicable involuntary resettlement and social safeguard legislations,
policies, principles and procedures of the GoPNG and ADB. The currently ongoing mobilization
of the Contractors and other teams is envisaged to be completed within Q1 2023, indicating that
works onsite will commence for the preparation of detailed engineering designs accordingly. As
the preliminary designs available at this stage provide limited information in terms of the actual
scope of civil works for each bridge site, updating the existing two volumes of the RPs has been
planned to be accomplished once the DEDs are available for the relocating bridges on priority
basis within Q2 2023.

51. The IA/PMO has revised the updated RP preparation and implementation schedule,
giving high priority to this component of Tranche 2. All required steps in the RP preparation and
implementation processes – including securing required approvals/concurrences of the GoPNG
line agencies and ADB to the RPs, compensation disbursements, etc. – have been planned to be
accomplished accordingly, as civil works for the other bridge sites (free from IR impacts) proceed
concurrently. SHHIP Tranche 2 activities are compliant to SHHIP-applicable safeguards
provisions, including those pertinent to the management of involuntary resettlement requisites.

24
ANNEXES
Annex 1: Location Map of SHHIP Tranche 2 Bridges

25
 Annex 2: Design-Work Schedules (BCW1 and BCW2)6

Table 1.1: BCW1 Design Work Schedule

No. Design work procedures Work description Schedule
Design Team Preparation of experienced design team work in PNG 2022.12-2023.01
Information
Collect important information such as project contracts, preliminary
Collecting and 2023.02
Design design data, and analyze, submit information analysis reports
1 Analysis
Preparation
On -site surveys of new bridges, initially formulate the location and
Site
span layout of the bridges, and the requirements for surveying and 2022.12-2023.01
Investigation
mapping and exploration are proposed
According to the preliminary bridge position, do the geological drilling
2 Survey and Geotechnical Work 2022.12-2023.02
topographic mapping work
Improve the information such as hydrology, geological disaster
3 Supplement information 2022.12-2023.02
assessment, and seismic analysis in the preliminary design
Calculate according to the drafted bridge structure form, determine the
4 Detail Design detailed size and material requirements 2023.02-2023.03
Detailed design and school -proof of the bridge and neighboring roads
Detailed description of the work course of design, the special research
5 Design Report process and achievements, bridges and design results of approaching 2023.02-2023.03
roads, etc.
Submit detailed design drawings and design reports to the employer for
6 Submit Design Documents 2023.04
review and approval
No more than 10
7 Modify Design Documents Modify and improve according to the employer's approval opinion working days after
approval

①The time required of works of remaining parts is not more than the total time described in the above table. ②To save time, some work can be
done in first part.

6 BCW3 Contract has been awarded in December 2022, and the Contractor is working on team mobilization, preparation of the work-schedule, etc.

26
Table 1.2: BCW2 Design-Work Schedule

27
 Annex 3: Status of Compliance with Safeguards Loan Covenants

Loan 4094-PNG, 4095-PNG: Sustainable Highlands Highway Investment Program (Tranche 2)

(Update date: December 2022)
Status of
Reference Description
Compliance
Loan 4094 Art. IV In carrying out of the Project and operation of the Project Being complied
facilities, the Borrower shall perform, or cause to be with.
Particular
performed, all obligations set forth in Schedule 5 to this
Covenants
Loan Agreement.
Sec. 4.01
Loan 4094 Art. IV The Borrower shall enable ADB’s representatives to Being complied
Particular inspect the Project, the Goods and Works, and any with.
relevant records and documents.
Covenants
Sec. 4.03
Loan 4094 The Borrower may award a Works contract involving Being complied
environmental impacts with respective IEE based on with.
Sch.4
preliminary design having been submitted to and cleared
Para.5 by ADB if the contract:
(Conditions for (a) is of a “design and build” or “turnkey” type under which
Commencement the design must be completed for the Works contract
of Works) before the IEE is updated to reflect the final project
design; and
(b) expressly provides that no works shall commence
until: (i) an IEE for the Works contract reflecting the final
project design having been submitted to, and cleared by
ADB; (ii) the Borrower’s Conservation and Environmental
Protection Authority has granted the final approval of the
IEE; (iii) the relevant provisions from the EMP have been
incorporated into the Works contract; and (iv) the
relevant Works contractor has prepared and submitted
the CEMP and the CEMP has been cleared by the PMO.
Loan 4094 The Borrower may award a Works contract involving Being complied
Sch.4 involuntary resettlement impacts prior to the final RP with.
having been submitted to and cleared by ADB if the
Para.6 contract:
(Conditions for (a) is of a “design and build” or “turnkey” type under which
Commencement the design must be completed for the Works contract
of Works) before the RP is finalized; and
(b) expressly provides that the installation and
construction phase (and commencement thereof) is
conditional upon: (i) a final RP for the Works contract
based on the Works contract’s detailed design having

28
 Status of
Reference Description
Compliance
been submitted to, and cleared by ADB; and (ii) the
Borrower having notified ADB and the contractor in
writing through the RP completion report that due
consultation has been carried out, all required physical
and/or economic displacement has been completed,
compensation and other entitlements have been
provided to affected people in accordance with the RP.
Loan 4094 Implementation Arrangements Being complied
with.
Sch.5 1. The Borrower and DOWH shall ensure that the Project
is implemented in accordance with the detailed
Para. 1
arrangements set forth in the PAM. Any subsequent
change to the PAM shall become effective only after
approval of such change by the Borrower and ADB. In
the event of any discrepancy between the PAM and this
Loan Agreement, the provisions of this Loan Agreement
shall prevail.
Loan 4094 Counterpart Funds Being complied
Sch.5 2. The Borrower shall provide all counterpart funds, land with.
and facilities required for timely and effective
Para. 2
implementation of the Project, including without
limitation, any funds required (a) to meet any funding
shortfalls; (b) to mitigate any unforeseen environmental
and social impacts; and (c) to meet additional costs
arising from design changes, price escalation in
construction costs and/or unforeseen circumstances.
Loan 4094 Coordination among the Borrower’s Agencies Being complied
with.
Sch.5 3. The Borrower shall ensure that (a) all its ministries,
agencies and divisions involved in the implementation of
Para.3
the Project provide their full cooperation to ensure
smooth implementation of the Project; and (b) DOW
issues any licenses, permits or approvals required in
connection with Project without any undue delay.
Loan 4094 Environment Being complied
with.
Sch.5 4. The Borrower shall ensure that the preparation,
design, construction, implementation, operation and
Para.4
decommissioning of the Project and all Project facilities
comply with (a) all applicable laws and regulations of the
Borrower relating to environment, health and safety; (b)
the Environmental Safeguards; (c) the EARF; and (d) all
measures and requirements set forth in the respective
IEE and EMP, and any corrective or preventative actions
set forth in a Safeguards Monitoring Report.

29
 Status of
Reference Description
Compliance
Loan 4094 Land Acquisition and Involuntary Resettlement Being complied
Sch.5 5. The Borrower shall ensure that all land and all rights- with.
Para.5 of-way required for the Project, and all Project facilities
are made available to the Works contractor in
accordance with the schedule agreed under the related
Works contract and all land acquisition and resettlement
activities are implemented in compliance with (a) all
applicable laws and regulations of the Borrower relating
to land acquisition and involuntary resettlement; (b) the
Involuntary Resettlement Safeguards; (c) the LARF; and
(d) all measures and requirements set forth in the
respective RP, and any corrective or preventative actions
set forth in a Safeguards Monitoring Report.
Loan 4094 6. Without limiting the application of the Involuntary Being complied
Resettlement Safeguards, the RF or the RP, the with.
Sch.5
Borrower shall ensure that no physical or economic
Para.6 displacement takes place in connection with the Project
until:
(i) compensation and other entitlements have been
provided to affected people in accordance with the RP;
and
(ii) a comprehensive income and livelihood restoration
program has been established in accordance with the
RP.
Loan 4094 Indigenous Peoples Being complied
with.
Sch.5 7. The Borrower shall ensure that the Project does not
have any indigenous people’s impacts, all within the
Para.7
meaning of the SPS. In the event that the Project does
have any such impact, the Borrower shall take all steps
required to ensure that the Project complies with the
applicable laws and regulations of the Borrowers, with
the SPS and the IPPF.
Loan 4094 Human and Financial Resources to Implement Being complied
Safeguards Requirements with.
Sch.5
8. The Borrower shall make available necessary
Para.8
budgetary and human resources to fully implement each
EMP and RP.
Loan 4094 Safeguards – Related Provisions in Bidding Being
Sch.5 Documents and Works Contracts Complied with.

Para.9 The
safeguards
provisions

30
 Status of
Reference Description
Compliance
9. The Borrower shall ensure or cause DOWH to ensure have been
that all bidding documents and contracts for Works included in the
contain provisions that require contractors to: bidding
documents
(a) comply with the measures relevant to the contractor
set forth in the IEE, the EMP and RP (to the extent they (Section 4 –
Bidding
concern impacts on affected people during construction),
Forms),
and any corrective or preventative actions set forth in a
Safeguards Monitoring Report; Section 6 –
(b) make available a budget for all such environmental Employer’s
and social measures; requirements),
PCC 4.18,
(c) provide the Borrower with a written notice of any GCC 4.18 and
unanticipated environmental risks or impacts that arise other
during construction, implementation or operation of the Specifications
Project that were not considered in the IEE, the EMP and of the
RP; Contracts.
(d) adequately record the condition of roads, agricultural
land and other infrastructure prior to starting to transport
materials and construction; and
(e) reinstate pathways, other local infrastructure, and
agricultural land to at least their pre-project condition
upon the completion of construction.
Loan 4094 Safeguards Monitoring and Reporting In Compliance.
Sch.5 10. The Borrower shall do the following:
Para.10 (a) submit semi-annual Safeguards Monitoring Reports
to ADB and disclose relevant information from such
reports to affected persons promptly upon submission;
(b) if any unanticipated environmental and/or social risks
and impacts arise during construction, implementation or
operation of the Project that were not considered in the
IEE, the EMP, the RP and the IPPF, promptly inform ADB
of the occurrence of such risks or impacts, with detailed
description of the event and proposed corrective action
plan; and
(c) report any actual or potential breach of compliance
with the measures and requirements set forth in the EMP
and RP promptly after becoming aware of the breach.
Loan 4094 Prohibited List of Investments Being complied
with.
Sch.5 11. The Borrower shall ensure that no proceeds of the
Loan are used to finance any activity included in the list
Para.11

31
 Status of
Reference Description
Compliance
of prohibited investment activities provided in the Annex
5 of the SPS.

Loan 4094 Labor Standards, Health and Safety In Compliance.

Sch.5 12. The Borrower shall ensure that the core labor
Para.12 standards and the Borrower’s applicable laws and
regulations are complied with during Project
implementation. The Borrower shall include specific
provisions in the bidding documents and contracts
financed by ADB under the Project requiring that the
contractors, among other things: (a) have written terms
of employment with all hired workers, pay equal wages
for works of equal value, and pay wages to women and
men directly with distribution of pay slips; (b) comply with
the applicable labor law and regulations of the Borrower
and incorporate applicable workplace occupational
safety norms; (c) do not use child labor; (d) do not
discriminate workers in respect of employment and
occupation; (e) do not use forced labor; (f) allow freedom
of association and effectively recognize the right to
collective bargaining; and (g) disseminate, or engage
appropriate service providers to disseminate, information
on the risks of sexually transmitted diseases, including
HIV/AIDS, to the employees of contractors engaged
under the Project and to members of the local
communities surrounding the Project area, particularly
women.
Loan 4094 13. The Borrower shall cause the Project Executing In Compliance.
Sch.5 Agency to strictly monitor compliance with the
requirements set forth in paragraph 12 above and
Para.13 provide ADB with regular reports.
Loan 4094 Gender and Development Being
Complied with.
Sch.5 14. The Borrower shall ensure that (a) the GAP is
implemented in accordance with its terms; (b) the bidding All GAP
Para.14
documents and contracts include relevant provisions for targets/
contractors to comply with the measures set forth in the indicators are
GAP; (c) adequate resources are allocated for on-track and
implementation of the GAP; and (d) progress on progressing as
implementation of the GAP, including progress toward of the reporting
achieving key gender outcome and output targets, are period.
regularly monitored and reported to ADB.

32
 Annex 4: SHHIP Grievance Redress Status
Period: Tranche 1 Project Effectiveness Date (Feb 2019) to December 2022

SN Type/ Total Resolution Grievance Max. Time Resolution/ Source/Form of Grievance

No. Status Raiser (Days)
Nature Referral Level
Taken for
Resolution

Process ongoing

CSC/Contractor

Others (specify)
or Referral

DoWH/PMO/
Female (no.)

Community
Male (no.)
Resolved

Referred

Spoken
Written

Phone
GRC
1. Dust 103 103 0 0 94 9 2 14 82 7 0 87 16 0
2. Noise
11 11 0 0 9 2 7 0 9 2 0 11 0 0

3. Health
and 28 28 0 0 16 12 15 1 24 3 0 25 3 0
Safety
4. Land 119 56 5 58 105 14 >90 15 99 5 41 78 0 0

5. Other
123 81 4 38 100 23 >90 21 74 28 25 87 11 0
assets
6. Traffic 8 (Mobile
17 17 0 0 16 1 <1 8 9 0 0 4 5
Mobility Applications)
7. Works 2 (Mobile
19 17 0 2 16 3 35 7 12 0 0 14 3
applications)
8. Others
15 14 0 1 14 1 - 3 7 5 5 8 2 0

Total 435 327 9 99 370 65 59 69 316 50 71 314 40 10

Source: PMO/Construction Supervision Consultants/Contractor

33