Document No.

JV-P07
JV VINA Co. Ltd. Revision No. 0
Effective Date 01-03-2016
NON-CONFORMITY PROCESS PROCEDURE
Page 1 of 5

-Index-

1. Purpose
2. A Scope of application
3. Definition
4. Responsibility and authority
5 Working procedure
6 Relevant Documented Information

No. Date of revision Reason Detail

0 01.03.2016 Established new version First version of ISO9001:2015

Division Writer Review Approval

Management
Team Name Document Controller Managing Director
Approval

Representative

Sign

Date 01.03.2016 01.03.2016 01.03.2016

 Document No. JV-P07
JV VINA Co. Ltd. Revision No. 0
Effective Date 01-03-2016
NON-CONFORMITY PROCESS PROCEDURE
Page 2 of 5

1. PURPOSE
The purpose is to manage the actual non-conformities that occur in JV VINA Co. Ltd. (the
"Company" is called) and establish, implement and maintain documented information and take
corrective actions to prevent recurrence.

2. A SCOPE OF APPLICATION
This procedure shall apply to following corrective actions by identifying and segregating
inappropriate materials, products, equipment and information that occurred in operation
processes.
3. DEFINITION
NCR - Non-Conformity Report
CAR - Corrective Action Report

4. RESPONSIBILITY AND AUTHORITY

4.1 Managing Director
MD is responsible for approving of this procedure.
4.2 The Head of Department
4.2.1 Understand root cause and propose correction and corrective action
4.3 The Head of Department of Production
4.3.1 The Head of Department and team leader of production is responsible for
identification and not to transfer to customers, if any non-conformity detected during
final release or delivery process.

4.3.2 The Head of Department and team leader of production is responsible for
establishing precaution of recurrence of non-conformity that occurs in process.

4.3.3 The Head of Department and team leader of production is responsible for preventing
non-conformity from process and identifying and segregate it.

4.4 The Head of Q/C Department

The Head of Department and team leader of production is responsible for identification and
authorized final product release in order not to transfer to customers, if any non-conformity
detected during final release or delivery process.

5. WORKING PROCEDURE
5.1 Identification of Non-conformity
Identification of non-conformity can be divided as product and process:
5.1.1 Non-conformity of process

Information which does not meet requirements by customers or stakeholders in

quality standards which discovered by internal, second party and third party.

5.1.2 Non-conformity of product

Information which does not meet standard of product property in process or after
completion in Company, which are found while being used by Company or customer
appearance and etc. do not meet limit sample or requirement of customer.(Product
property shall include measurement of evaluation for quality impact which is
specified Ex. test result of Quality Inspection)
 Document No. JV-P07
JV VINA Co. Ltd. Revision No. 0
Effective Date 01-03-2016
NON-CONFORMITY PROCESS PROCEDURE
Page 3 of 5

5.2 Notification of Non-conformity and management

5.2.1 Identification of non-conformity process
1) Identification of non-conformity which found during internal audit
Auditor shall record non-conformity on Internal Audit Report (JVP06-03) during
internal audit and distribute to relevant department on any unintended operation
processes identified.

2) Non-conformity in management

Detector shall record in Non-Conformity Report (JVP07-01) during inspection of

process and distribute to relevant department for immediate action required.

5.2.2 Identification and management of non-conformity material

1) Identification of non-conformity material founded during incoming inspection

(1) Incoming inspector shall notify QA or Production Manager immediately, when

non-conformity raw materials are detected, and inform relevant Purchaser for return.

(2) Stop using non-conformity raw materials immediately when non-conformity raw
materials are detected during production process, then identify production batch and
segregate the raw materials from production process.

(3) Inspector shall record non-conformity and details information and obtain QA/QC
Manager approval, then distribute to the purchasing department and follow up on the
receiving status.

2) Identification of rejected product during production process

(1) Inspector shall notify Production Manager immediately if any non-conformity

product detected.

(2) Inspector shall determine whether partial or whole production batch / lot affected,
and discussing with the Production Manager on the action required.

(3) Inspector shall separate non-conformity product from production process by

attaching Quality Nonconformity Tag (JV-P07-03) on non-conformity product in order
not to be mixed together.

(4) The Production Manager shall transfer and segregate the non-conformity product
to ON-HOLD area identified and record in Non-conformity Report.
(5) Inspector shall record non-conformity and details information and obtain QA/QC
Manager approval, then distribute to the affected department and follow up on the
receiving status.
3) Identification of returned / non-conformity product by customer
(1) The person in charge of sales shall visit respective customer immediately when
received a feedback of returned product from customers. Verify situation and write in
Customer Complaint (JVP08-01) and collect returned sample for Q/C department
further investigation.

(2) Q/C manager shall recall returned or non-conformity product and trace the
affected lot and amount.

(3) Identification of non-conformity tag shall be attached on returned or non-

conformity products by customer, then segregated accordingly.
 Document No. JV-P07
JV VINA Co. Ltd. Revision No. 0
Effective Date 01-03-2016
NON-CONFORMITY PROCESS PROCEDURE
Page 4 of 5

5.3 Handling and storage of non-conformity products.

5.3.1 The Production Manager and team leader shall take full responsibility for all non-
conformity product produced in production process.

5.3.2 The Production Manager shall use the method of “action first and notification later” in
case of urgent matter occur.

5.3.3 The Production Manager shall write occurrence of cause, correction and corrective
action in case of urgent matter occur after receipt of Non-conformity Report within 2
days and reply to Q/C manager.

5.3.4 The Q/C manager shall determine handling of non-conformity and discussing with
Production Manager and carry out effective corrective actions.

5.4 Identification of actions and requirements

The Q/C manager shall carry out as following, discussing with the department.

5.4.1 Return

If it is a lot number defect or defect is due non-conformity raw materials during

incoming inspection, return and replace if necessary, compensation for loss shall be
carried out.

5.4.2 Disposal
If degree of defect is due to poor rework quality,
it shall be discarded after approval from Q/C manager or MD.
5.5 When non-conformity occur, the person in charge of suitable mean are identified as follow:
Category Method of Identification Note

Target of
Product or Proceses Segregation Non-conformity Tag
identification

Notification of Non-conformity, Correction and Corrective

Process Non-conformity Report Non-conformity Report
action

5.6 Process of handlings or payment details when incongruity occurs as followings

Indentification of Non-conformities Responsibiltiy & Authority
Division of handling
Division Target Receive Review Approval

Return Inspector Inspector Q/C Manager

Related
Raw materials, semi-finished Rework Related department Q/C Manager
department
product, finished product, and or
measuring resources Disposal Inspector Q/C manager
Q/C MD
Related
Concession Related department
department
Q/C Manager
Receive and follow-up of
Product Sales Manager Sales Manager
complaint of customer
MD
 Document No. JV-P07
JV VINA Co. Ltd. Revision No. 0
Effective Date 01-03-2016
NON-CONFORMITY PROCESS PROCEDURE
Page 5 of 5

5.7 Corrective actions

5.7.1 Target of corrective actions
1) Customer complaints
2) Incongruity occur during second party, third party and internal audits
3) Unsuitable product occurs
4) Discovery of observation or check of quality system and result.
5) Fail of data by plan of promotion of quality
6) Additional indication point from MD

5.7.2 Nonconforming Report (JVP07-01) shall be notified and distributed it to Q/C

department immediately when unsuitable product is founded.
5.7.3 For internal, second party, third party and audits and additional violation and
indication point are handled through corrective and preventive actions with the
exception of unsuitable product.
5.7.4 Representative of quality shall distribute facts for incongruity to the department so
that identification of cause and corrective actions can take place.
5.7.5 An urgent meeting can be held frequently in order to establish countermeasure, in
the event of serious matter is supposed to be dealt with the department.
5.7.6 The manager of department shall organize a multi functional team in each
department in order to analyze the cause and carry out improvement for endemic
incongruity.
5.7.7 The manager of department shall analyze the cause and establish corrective actions
and application schedule and statement of actions, and write them on
Nonconforming Report (JVP07-01) and distribute to the department.
5.7.8 Improved product and Nonconforming Report (JVP07-01) shall be sent to Q/C
department, if the improvement is taken place on the product.
5.7.9 The manager of quality and environment shall organize cause and improvement of
statement and write (review and improvement countermeasure) report and
distribute to customer.
5.7.10 The manager of quality department shall analyze effectiveness performed corrective
actions, if completion is inadequate claim re-corrective actions.

5.8 Management of disuse of unsuitable product

Product, which is defined as disuse during unsuitable product inspection, shall be dealt by
company or separated.

6. Relevant Documented Information

5.1 Filing and Record Document Information Process (JV-P04)
5.2 Production And Process Management (JV-P13)
5.3 Monitoring and measurement Resource Management (JV-P15)
5.5 Communication Process (JV-P10)
5.6 Corrective Action (Customer complaints) (JV-P08)
No. Title Form number Preservation Storage department
1 Non-Conformity Report JVP07-01 3 Years Q/A department
2 Non-Conformity Control List JVP07-02 3 Years Q/A department
3 Quality Nonconformity TAG JVP07-03 3 Years Q/A department
4 Corrective Action Report JVP07-04 3 Years Q/A department
5 Improvement Plan JVP07-05 3 Years Q/A department
6 Remove Reject Record JVP07-06 3 Years Q/A department
7 Index for Improvement Plan JVP07-07 3 Years Q/A department
 Document No. JV-P07
JV VINA Co. Ltd. Revision No. 0
Effective Date 01-03-2016
NON-CONFORMITY PROCESS PROCEDURE
Page APPENDEX 1

NON CONFORMITY FLOW CHART

INCHARGE
CUSTOMER COMPLAINT / IQC
SALES DEPT REJECT / PQC REJECT / OQC REJECT

OK
JV VINA QM
Identification Resorting and
Problem reinspection

NG
DELIVERY TO CUSTOMER
JV VINA QM REGISTER AS NON
CONFORMITY ITEM

QM, PROD, SALES Internal Meeting

JV VINA QM,
Produce Non-Conformity Report

NG
CORRECTION NG P RODUCT REMOVE AS SCRAPE /
ACTION NG M ATERIAL RETURN BACK TO
JV VINA QM
S UPPLIER

JV VINA QM IMPROVEMENT PLAN CONTINUES IMPROVEMENT

REPORT MONITOR / ACTION

JV VINA QM
INTERNAL AUDIT
 Admin Dept. Sales Dept.
Confirmation

Division Writer
Team Name Document Controller
Approval

Sign

Date 01.03.2016
 Quality
Quality Policy
Policy Condition
Condition
PLAN
PLAN Review
Review
Transcription
Transcription Register
Register

Quality
Quality Policy
Policy Training
Training //
DO
DO Communication
Communication

Quality
Quality Policy
Policy
Performance
Performance

Audit
Audit

CHECK
CHECK
Constantly
Constantly
Review
Review

Continuously
Continuously
ACT
ACT Maintenance
Maintenance
 Q/A Prod. Dept.

Review Approval
Management
Managing Director
Representative

01.03.2016 01.03.2016
 lity
lity Policy
Policy Condition
Condition Managing
Review Managing
Review Director
Director
nscription
nscription Register
Register Managment
Managment

lity
lity Policy
Policy Training
Training //
mmunication
mmunication
Officer
Officer

Quality
Quality Policy
Policy
Performance
Performance

Audit
Audit

Internal
Internal
Constantly Audit
Audit
Constantly
Review
Review

Continuously
Continuously
Maintenance
Maintenance Officer
Officer
No. Date of revision
0 01.03.2016
Chief Executive Officer
품질,환경방침의 여
PLAN 검토

Managem
ent

전사 공표
공표

품질,환경방침의 교
DO 전달

품질,환경방침의 실

심사

CHECK
office
지속적 검토

ACT 지속적 유지

Ineternal Audit
 Reason Detail
Established new version First version of ISO9001:2015
품질,환경방침의 여건
검토 최고경영자

전사 공표
공표 관리부

품질,환경방침의 교육/
전달
전직원

품질,환경방침의 실행

심사

내부심사

지속적 검토

지속적 유지 전직원
No.
1 ( )year B
2 Qualit
3 Qualit
-Index-

1. Purpose
2. A Scope of application
3. Definition
4. Responsibility and authority
5 Working procedure
6 Relevant Documented Information
No. Title Form Number Preservation Storage Department
1 ( )year Business plan DHCP003-01 3 Years Work in Department
2 Quality of policy DHCP003-02 Revision Work in Department
3 Quality of policy DHCP003-03 Revision Work in Department

No Title Form Number

1 ( ) Year Business Plan DSTM-P02-01
2 Quality Policy DSTM-P02-02
Preservation Storage Department
3 Years Work in Department
Revision Work in Department
Revision Work in Department

Preservation Storage Department

3 years Work In Department
Revision Work In Department
 Writter Review Checked

Approval
Writter Review Deliberation

Writter Name/Title Reviewer Name/Title Manager Name/Title

Approval
 Target of
P
identification

Notification of
Process

Indentification of Non-conformitie

Division Target

Raw materials, semi-fi

product, finished produ
or measuring resour
Q/C

Product
 Checked Approval

Deliberation Approval

Manager Name/Title MD Name/Title

2) Cording Rule
OOOOOOO-OO (Rev.O)
ex) In case of 1st version of procedure o
DSCP001-01(Rev.0)
 Category Method of Identification Note

Product or Proceses Segregation Non-conformity Tag

Notification of Non-conformity, Correction and

Non-conformity Report Non-conformity Report
Corrective action

cation of Non-conformities Responsibiltiy & Authority

Division of handling
Target Receive Review Approval

Return Inspector Inspector Q/C Manager

Related
Raw materials, semi-finished Rework Related department Q/C Manager
department
product, finished product, and
or measuring resources Disposal Inspector Q/C manager
MD
Related
Concession Related department
department

Receive and follow-up Q/C Manager

Product of complaint of Sales Manager Sales Manager
customer MD
Revision number
 Serial number
Related procedure document number
version of procedure of document filing.
 Note

conformity Tag

onformity Report

Approval

Q/C Manager

Q/C Manager

MD

Q/C Manager

MD

No. Title Form number Preservation

1 Non-Conformity Report JVP07-01 3 Years
2 Non-Conformity Control List JVP07-02 3 Years
3 Quality Nonconformity TAG JVP07-03 3 Years
4 Corrective Action Report JVP07-04 3 Years
5 Improvement Plan JVP07-05 3 Years
6 Remove Reject Record JVP07-06 3 Years
7 Index for Improvement Plan JVP07-07 3 Years
Preservation Storage department
3 Years Q/A department
3 Years Q/A department
3 Years Q/A department
3 Years Q/A department
3 Years Q/A department
3 Years Q/A department
3 Years Q/A department
 NON CONFORMITY FLOW CHART

INCHARGE
CUSTOMER COMPLAINT / IQC
SALES DEPT REJECT / PQC REJECT / OQC REJECT

OK
Identification
JV VINA QM
Problem Resorting and
reinspection

NG
DELIVERY TO CUSTOMER
JV VINA QM REGISTER AS NON
CONFORMITY ITEM

QM, PROD, SALES Internal Meeting

JV VINA QM,
Produce Non-Conformity Report

NG
CORRECTION NG PRODUCT REMOVE AS SCRA
ACTION / NG MATERIAL RETURN BACK T
JV VINA QM
SUPPLIER

JV VINA QM IMPROVEMENT PLAN CONTINUES IMPROVEMENT

REPORT MONITOR / ACTION

JV VINA QM
INTERNAL AUDIT
HART

Resorting and
reinspection

DELIVERY TO CUSTOMER

NG PRODUCT REMOVE AS SCRAPE

/ NG MATERIAL RETURN BACK TO
SUPPLIER

CONTINUES IMPROVEMENT
MONITOR / ACTION
 Mã tài liệu.
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1. MỤC ĐÍCH
Mục đích là để quản lý sự không phù hợp thực tế xảy ra trong công ty và thiết lập, thực hiện và duy trì các
thông tin văn bản và có hành động khắc phục để ngăn ngừa sự tái phát trong tương lai.

2. PHẠM VI ÁP DỤNG
Quy trình này sẽ áp dụng theo các hành động khắc phục bằng cách xác định và phân loại các vật liệu, sản
phẩm, thiết bị và thông tin không thích hợp đã xảy ra trong quy trình vận hành.

3. NHẬN DẠNG VẤN ĐỂ

NCR - Non-Conformity Report (Báo cáo khác thường)
CAR - Corrective Action Report (Báo cáo hành động khắc phục)

4. TRÁCH NHIỆM VÀ QUYỀN HẠN

4.1 Ban Gíam Đốc
Ban Gíam Đốc có trách nhiệm cho cải tiến quy trình này
4.2 Người Đứng Đầu Bộ Phận
4.2.1 Hiểu nguyên nhân gốc rễ, mục đích sửa chữa và hành động khắc phục.
4.3 Trưởng Bộ Phận Sản Xuất
4.3.1 Trưởng bộ phận và trưởng nhóm sản xuất chịu trách nhiệm xác định và không chuyển giao
cho khách hàng, nếu phát hiện bất kỳ sự không phù hợp nào trong quá trình sản xuất, vận
hành và xuất hàng.
4.3.2 Trưởng bộ phận và trưởng nhóm sản xuất chịu trách nhiệm thiết lập các biện pháp phòng
ngừa sự tái phát của sản phẩm không phù hợp xảy ra trong quá trình.

4.3.3 Trưởng bộ phận và trưởng nhóm sản xuất có trách nhiệm ngăn ngừa sự không phù hợp trong
quá trình và xác định và cô lập.

4.4 Trưởng bộ phận QC

Trưởng bộ phận và trưởng nhóm sản xuất chịu trách nhiệm xác định và ủy quyền không giao những
sản phẩm lỗi cho khách hàng, nếu phát hiện bất kỳ sự không phù hợp nào trong quá trình kiểm hàng
thành phẩm hoặc kiểm hàng lần cuối trước khi xuất hàng.

5. THỦ TỤC LÀM VIỆC

5.1 Xác nhận sự không phù hợp
Việc xác định sự không tuân thủ có thể được phân chia thành sản phẩm và quy trình
5.1.1 Quy trình không phù hợp

Thông tin không đáp ứng được yêu cầu của khách hàng hoặc về tiêu chuẩn chất lượng các
bên liên quan đưa ra trong nội bộ.

5.1.2 Sản phẩm không phù hợp

Thông tin các tiêu chuẩn sản phẩm không phù hợp trong quá trình hoặc hoàn tất tại nhà máy
hoặc khách hàng phát hiện ra, không đáp ứng giới hạn mẫu hoặc yêu cầu của khách hàng.
(Đặc tính sản phẩm được bao gồm sự đo lường đánh giá chất lượng để xác định được tác
động đến chất lượng, ví dụ: Kết quả kiểm tra chất lượng).
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5.2 Quản lý và thông báo sự không phù hợp

5.2.1 Xác định quy trình không phù hợp
1) Xác định quy trình không phù hợp được tìm thấy trong quá trình kiểm toán nội bộ
Kiểm toán viên ghi nhận sự không phù hợp về Báo cáo kiểm toán nội bộ (JVP06-03) trong quá
trình kiểm toán nội bộ và phân bổ cho các phòng ban có liên quan trong bất kỳ quy trình hoạt
động không xác định nào được xác định.

2) Sự không phù hợp trong quản lý

Người phát hiện ra nên ghi nhận lại báo cáo không phù hợp trong quy trình kiểm tra và phân
bổ đến phòng ban liên quan đê yêu caaud hành động khắc phục ngay lập tức.

5.2.2 Xác định và quản lý nguyên vật liệu không phù hợp
1) Nguyên vật liệu không phù hợp được tìm thấy trong khi kiểm đầu vào.
(1) Người kiểm nguyên vật liệu đầu vào nên thông báo QA hoặc quản lý sản xuất ngay lập tức,
khi phát hiện nguyên vật liệu đầu vào bị lỗi, và thông báo cho người thu mua nguyên vật liệu
đó biết để trả hàng về.
(2) Dừng sử dụng nguyên vật liệu không phù hợp ngay lập tức khi nguyên vật liệu không phù
hợp trong quá trình sản xuất, sau đó xác nhận các lô hàng bị lỗi và cô lập nguyên vật liệu từ
quá trình sản xuất
(3) Inspector shall record non-conformity and details information and obtain QA/QC Manager
approval, then distribute to the purchasing department and follow up on the receiving status.

2) Identification of rejected product during production process

(1) Inspector shall notify Production Manager immediately if any non-conformity product
detected.

(2) Inspector shall determine whether partial or whole production batch / lot affected, and
discussing with the Production Manager on the action required.

(3) Inspector shall separate non-conformity product from production process by attaching
Quality Nonconformity Tag (JV-P07-03) on non-conformity product in order not to be mixed
together.

(4) The Production Manager shall transfer and segregate the non-conformity product to ON-
HOLD area identified and record in Non-conformity Report.

(5) Inspector shall record non-conformity and details information and obtain QA/QC Manager
approval, then distribute to the affected department and follow up on the receiving status.

3) Identification of returned / non-conformity product by customer

(1) The person in charge of sales shall visit respective customer immediately when received a
feedback of returned product from customers. Verify situation and write in Customer Complaint
(JVP08-01) and collect returned sample for Q/C department further investigation.

(2) Q/C manager shall recall returned or non-conformity product and trace the affected lot and
amount.

(3) Identification of non-conformity tag shall be attached on returned or non-conformity

products by customer, then segregated accordingly.
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5.3 Handling and storage of non-conformity products.

5.3.1 The Production Manager and team leader shall take full responsibility for all non-conformity
product produced in production process.

5.3.2 The Production Manager shall use the method of “action first and notification later” in case of
urgent matter occur.

5.3.3 The Production Manager shall write occurrence of cause, correction and corrective action in
case of urgent matter occur after receipt of Non-conformity Report within 2 days and reply to
Q/C manager.

5.3.4 The Q/C manager shall determine handling of non-conformity and discussing with Production
Manager and carry out effective corrective actions.

5.4 Identification of actions and requirements

The Q/C manager shall carry out as following, discussing with the department.

5.4.1 Return

If it is a lot number defect or defect is due non-conformity raw materials during incoming
inspection, return and replace if necessary, compensation for loss shall be carried out.

5.4.2 Disposal
If degree of defect is due to poor rework quality,
it shall be discarded after approval from Q/C manager or MD.
5.5 When non-conformity occur, the person in charge of suitable mean are identified as follow:

Category Method of Identification Note

Target of
Product or Proceses Segregation Non-conformity Tag
identification

Notification of Non-conformity, Correction and Corrective

Process Non-conformity Report Non-conformity Report
5.6 Process of handlingsaction
or payment details when incongruity occurs as followings

Indentification of Non-conformities Responsibiltiy & Authority

Division of handling
Division Target Receive Review Approval

Return Inspector Inspector Q/C Manager

Related
Raw materials, semi-finished Rework Related department Q/C Manager
department
product, finished product, and or
measuring resources Disposal Inspector Q/C manager
Q/C MD
Related
Concession Related department
department
Q/C Manager
Receive and follow-up of
Product Sales Manager Sales Manager
complaint of customer
MD
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5.7 Corrective actions

5.7.1 Target of corrective actions
1) Customer complaints
2) Incongruity occur during second party, third party and internal audits
3) Unsuitable product occurs
4) Discovery of observation or check of quality system and result.
5) Fail of data by plan of promotion of quality
6) Additional indication point from MD

5.7.2 Nonconforming Report (JVP07-01) shall be notified and distributed it to Q/C department
immediately when unsuitable product is founded.
5.7.3 For internal, second party, third party and audits and additional violation and indication point
are handled through corrective and preventive actions with the exception of unsuitable
product.
5.7.4 Representative of quality shall distribute facts for incongruity to the department so that
identification of cause and corrective actions can take place.
5.7.5 An urgent meeting can be held frequently in order to establish countermeasure, in the event of
serious matter is supposed to be dealt with the department.
5.7.6 The manager of department shall organize a multi functional team in each department in order
to analyze the cause and carry out improvement for endemic incongruity.
5.7.7 The manager of department shall analyze the cause and establish corrective actions and
application schedule and statement of actions, and write them on Nonconforming Report
(JVP07-01) and distribute to the department.
5.7.8 Improved product and Nonconforming Report (JVP07-01) shall be sent to Q/C department, if
the improvement is taken place on the product.
5.7.9 The manager of quality and environment shall organize cause and improvement of statement
and write (review and improvement countermeasure) report and distribute to customer.
5.7.10 The manager of quality department shall analyze effectiveness performed corrective actions,
if completion is inadequate claim re-corrective actions.

5.8 Management of disuse of unsuitable product

Product, which is defined as disuse during unsuitable product inspection, shall be dealt by company or
separated.

6. Relevant Documented Information

5.1 Filing and Record Document Information Process (JV-P04)
5.2 Production And Process Management (JV-P13)
5.3 Monitoring and measurement Resource Management (JV-P15)
5.5 Communication Process (JV-P10)
5.6 Corrective Action (Customer complaints) (JV-P08)
No. Title Form number Preservation Storage department
1 Non-Conformity Report JVP07-01 3 Years Q/A department
2 Non-Conformity Control List JVP07-02 3 Years Q/A department
3 Quality Nonconformity TAG JVP07-03 3 Years Q/A department
4 Corrective Action Report JVP07-04 3 Years Q/A department
5 Improvement Plan JVP07-05 3 Years Q/A department
6 Remove Reject Record JVP07-06 3 Years Q/A department
7 Index for Improvement Plan JVP07-07 3 Years Q/A department
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NON CONFORMITY FLOW CHART

INCHARGE
CUSTOMER COMPLAINT / IQC
SALES DEPT REJECT / PQC REJECT / OQC REJECT

OK
JV VINA QM
Identification Resorting and
Problem reinspection

NG
DELIVERY TO CUSTOMER
JV VINA QM REGISTER AS NON
CONFORMITY ITEM

QM, PROD, SALES InternalMeeting

JV VINA QM,
Produce Non-Conformity Report

NG
CORRECTION NG PRODUCT REMOVE AS SCRAPE /
ACTION NG MATERIAL RETURN BACK TO
JV VINA QM
S UPPLIER

JV VINA QM IMPROVEMENT PLAN CONTINUES IMPROVEMENT

REPORT MONITOR / ACTION

JV VINA QM
INTERNAL AUDIT