“Organization Study on Reliance smart”

RELIANCE SMART
Internship Report submitted in partial fulfilment of the requirements for the award
of the Degree Of business
MASTER OF BUSINESS ADMINISTRATION
OF
BANGALORE UNIVERSITY

By
PURUSHOTTHAMA TN
P03ME22M015011
Under the guidance of
Internal Guide: External Guide
Prof. Vijay Mr. Diwakar Dwivedi Assistant Professor
Zonal HR

Surana College (Autonomous)

Department of MBA

2022 – 2024

1
 DECLARATION

I hereby declare that “organizational study” on “Reliance Smart” is the

part of the internship Work carried out by me under the guidance of Prof
Vijay in partial fulfilment for the award of Master’s degree in Business
Administration affiliation to Bangalore university.
I also declare that this project is the outcome of my own efforts and that
it has not been submitted to any other university or institution for the
award of any other degree or Diploma or Certificate.

Place: Bengaluru Name: Purushotthama TN

Date: 23.12.20323 Registration number: P03ME222M015011

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ACKNOWLEDGEMENT

The satisfaction that accompanies the successful completion of any task

would be complete without monitoring the people we have made it to
feasible with constant guidance and encouragement served as a bacon
light and ground over effort with success.
I hereby express my sincere gratitude to Mr. Diwakar Dwivedi, Zonal
Karnataka, who has given me the opportunity and his inspired
throughout my internship
I would like to put my sincere appreciation to Dr. MS Ranga Raju
Director of Department of MBA and Research Centre. I cannot possibly
imagine I would have completed this internship work without their
guidance.
I sincerely express deep sense of gratitude and appreciation to my guide
Ms. Prof. Vijay Assistant Professor who had guided me throughout my
internship.
Last but not the least it is my proud privilege and I have to search words
to express my indebtedness to my parents and all my friends who helped
to complete the internship.

Place: Bengaluru Name: Purushotthama TN

Date: 23.12.2023 Registration number: P03ME22M015011

3

TABLE OF CONTENT

4 Chapter CONTENTS Pages

1 Company profile
1-6
2 PESTEL analysis
7-9

3 SWOC Analysis
10-13
4 Porter’s Five Force Model
14-15
5 Mc. Kinsey’s 7 S Framework
16-19
Conclusion
20
Reference
21
Learning experience
22
Progress report 1
23
Progress report 2
24
Progress report 3
25
 INDUSTRY PROFILE

Retail is the sale of goods and services to consumers, in contrast to

wholesaling, which is sale to business or institutional customers. A retailer
purchases goods in large quantities from manufacturers, directly or through
a wholesaler, and then sells in smaller quantities to consumers for a profit.
Retailers are the final link in the supply chain from producers to consumers.

Retail markets and shops have a very ancient history, dating back to
antiquity. Some of the earliest retailers were itinerant peddlers. Over the
centuries, retail shops were transformed from little more than "rude booths"
to the sophisticated shopping malls of the modern era. In the digital age, an
increasing number of retailers are seeking to reach broader markets by
selling through multiple channels, including both bricks and mortar and
online retailing. Digital technologies are also affecting the way that
consumers pay for goods and services. Retailing support services may also
include the provision of credit, delivery services, advisory services, stylist
services and a range of other supporting services. Retail workers are the
employees of such stores.

Most modern retailers typically make a variety of strategic level decisions

including the type of store, the market to be served, the optimal product
assortment, customer service, supporting services, and the store's overall
market positioning. Once the strategic retail plan is in place, retailers devise
the retail mix which includes product, price, place, promotion, personnel,
and presentation.

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 CHAPTER 01 COMPANY PROFILE

1.1 INTRODUCTION:

Reliance Smart is a retail chain of supermarkets and hypermarkets in

India. It is a subsidiary of Reliance Retail, a division of Reliance
Industries Limited, one of India's largest conglomerates. Reliance Smart
aims to provide a convenient and comprehensive shopping experience to
customers by offering a wide range of products under one roof. The first
Reliance Smart store was launched in 2007 with the vision of
transforming the way Indians shop for groceries and daily essentials.
Since then, it has expanded rapidly and currently operates numerous
stores across various cities in India. Reliance Smart has become a trusted
name in the retail industry in India, known for its wide product range,
competitive pricing, and customer-centric approach. With its
commitment to innovation and convenience, Reliance Smart continues to
strive towards enhancing the retail experience for customers across the
country. The company’s primary focus is on delivering unmatched
customer satisfaction. Our private brands offer products choices across
110 categories. Some of the private brands are good life, Desi Kitchen,
Purik, Enzo, Get Real, My home, Savard, Petals, and happy Living. A
part from physical outlets the Reliance retail reported a turnover of RS.1,
99,704 crore for the financial year 2020-21. As on 31st mar 2022,
Reliance retail operates 15,196 stores across 7,000+ cities with a retail
area of over 41.6 million sq. ft. Reliance retail ventures limited; a

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 subsidiary of Reliance industries limited is the holding company of
Reliance retail limited with operate the retail business

1.2 Founder

Reliance Smart is a retail chain owned by Reliance Retail, a subsidiary

of

Reliance Industries Limited. Reliance Industries Limited was founded by

Dhirubhai Ambani in 1966. Reliance Retail is headed by Mukesh
Ambani, who is the Chairman and Managing Director of Reliance
Industries Limited. Mukesh Ambani has played a pivotal role in the
growth and expansion of Reliance Retail, which includes the
establishment and development of Reliance Smart stores.
1.3 Formation

The formation of Reliance Smart took place in 2007 when Reliance

Retail launched its first Smart store. The concept behind Reliance Smart
was to create a modern, one-stop shopping destination that offers a wide
range of products across various categories.
The company has opened numerous Smart stores, each designed to cater
to the diverse needs of customers, including groceries, fresh produce,
personal care items, electronics, apparels. Reliance SMART is a retail
chain operated by Reliance Retail, which is a subsidiary of Reliance
Industries Limited (RIL). RIL is an Indian multinational conglomerate
company founded by Dhirubhai Ambani in 1966. It is headquartered in
Mumbai, Maharashtra, India.

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1.4. Vision, Mission & Objective

The vision of Reliance SMART is to be a leading and trusted retail brand

in India, providing customers with a superior shopping experience,
quality products, and value for their money. The company aims to
revolutionize the retail sector by combining convenience, affordability,
and innovation to meet the diverse needs of Indian consumers.
The mission of Reliance SMART is to provide customers with a
convenient and enjoyable shopping experience by offering a wide range
of quality products at competitive prices. The company aims to be a
preferred retail destination for Indian consumers. The objectives of
Reliance SMART, as a retail brand, can vary based on specific strategies
and goals set by the company.
However, here are some common objectives that Reliance SMART
may pursue: 1. Business growth: Reliance SMART aims to achieve
sustainable business growth by expanding its store network, increasing
market share, and generating higher revenue. This objective involves
opening new stores in strategic locations, capturing new customer
segments, and continuously improving sales performance.
2. Customer satisfaction and loyalty: Reliance SMART focuses on
delivering a superior shopping experience to customers to ensure their
satisfaction and loyalty. The objective is to create a positive brand
image, build long-term customer relationships, and foster repeat business
through exceptional service, quality products, and competitive pricing.
3. Assortment optimization: Reliance SMART aims to optimize its
product assortment to meet customer demands effectively. This objective
involves regularly analysing customer preferences, market trends, and

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 sales data to ensure that the product range is well-curated, aligned with
consumer needs, and drives sales growth.
4. Operational efficiency: Reliance SMART strives to enhance
operational efficiency by improving supply chain management,
streamlining processes, and leveraging technology. The objective is to
reduce costs, improve inventory management, minimize wastage, and
optimize store operations for better productivity and profitability.
5. Market expansion and penetration: Reliance SMART may have
objectives related to expanding its market reach and penetrating new
geographical regions.

1.5 Quality Policy and Awards (Milestone/ Achievements)

• Reliance Digital won Gold for ‘Digital Marketing Excellence in

Social Media’ at Digixx Awards 2020 by Ad gully.
• Reliance Digital won ‘Social Media App Effectiveness’ award at
Global Customer Engagement Awards 2020 by ACEF.
• Reliance Jewels awarded the ‘Most Admired Emerging Retail
Brand of the Year’ at Mapic India Retail Awards 2021.
• Reliance Jewels named ‘The Retailer of the Year’ and ‘Marketing
Campaign of the Year’ at the Business Leader of the Year Awards. •
Reliance Digital recognised as ‘India’s Only Electronics Retailer Super
Brand’ for the second consecutive year.
• Reliance Retail won Guarded Retail Employees Amidst Turbulence
(GREAT) Award at TRRAIN Retail Awards 2020 – 21.

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 • Snactac Mixed Fruit Jam and Scrubz were ranked No 1 in their
respective categories by Consumer Voice magazine in FY2020-21. •
Marks & Spencer Reliance India Private Limited featured in the top
10 list of India’s Best Companies to work for women.

1.6 PRODUCT PROFILE WIDTH AND BREADTH:

Reliance Smart offers a diverse product profile encompassing various

categories to cater to the needs of its customers. While the exact width
and breadth of the product profile may vary based on individual store
locations and regional preferences.

Grocery and Staples, Fresh Produce, Dairy and Bakery, Personal Care,
Household and Cleaning, Home and Kitchen, Beverages, Frozen Foods,
Baby
Care, Health and Wellness

1.7 COMPETITORS PROFILE

Some of the major competitors of Reliance Smart are Walmart India

Private
Limited, More, Metro, Big Bazaar Wholesale, Udaan, D marts, Flipkart,
Amazon.

1.8 MARKET AND MARKET SHARE

Food & Grocery market is estimated at US$545 billion in FY 2019-20

and is expected to grow at a CAGR of 9% over next 5 years to reach

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 US$850 billion by FY 2024-25. The organised food and grocery market
is estimated at US$21 billion in FY 2019-20 with a penetration of 3.7%.

1.9 BEST PRACTICES

• Product quality and variety
• Efficient inventory management
• Employee training and development
• Competitive pricing and promotions
• Hygiene and cleanliness
• Continuous improvement
CHAPTER 02

PESTEL FACTOR

2.1 POLITICAL FACTOR

• Government regulations and policies: Such as trade policies,

taxation regulations, and labour laws.
• Political stability: Company’s success is influenced by the
political stability of the countries in which it operates, as political
instability can disrupt supply chains and business operations.
• Trade and Tariffs: Reliance SMART's business can be influenced
by international trade policies, tariffs, and trade agreements. Changes in
trade policies or the imposition of tariffs on imported goods can affect
the availability, pricing, and sourcing of products for Reliance
SMART. • Government Support and Incentives: Reliance SMART

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 may benefit from government support, incentives, or subsidies
provided to promote the retail industry or specific business initiatives.

2.2 ECONOMICAL FACTOR

• Inflation and Exchange rates: Fluctuations in inflation rates and

exchange rates can affect the company’s profitability, especially if the
majority of products are imported and volatile currency exchange rates.
• Economic conditions: The economic situation in each country where
Reliance Smart operates can impact consumer spending power and
demand for wholesale goods.
• Taxation Policies: Taxation policies, including sales taxes and
GST, can affect Reliance SMART's pricing and profitability. Changes
in tax rates or the introduction of new taxes can impact the company's
costs and pricing strategy, potentially influencing consumer demand.

2.3 SOCIAL FACTOR

• Demographic trends: Reliance Smart needs to analyze the

demographics of its target market, including age, income levels, and
consumer preferences, to align its product offerings accordingly. •
Consumer behaviour: Understanding social trends and changing
consumer behaviours helps them tailor its marketing strategies and
adopt to evolving customer demands.
• Cultural considerations: The company must consider cultural
differences and adopt its operations to local customs and traditions to
ensure it resonates with customers in each region.

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2.4 TECHNOLOGICAL FACTORS

• Automation and digitalization: Reliance Smart can leverage

technology to enhance efficiency in various areas, such as inventory
management, supply chain optimization, and customer relationship
management.
• E-commerce and online platforms: The company should evaluate
the impact of ecommerce platforms on its traditional wholesale
business model and consider expanding its online presence to expand
more.
• Technology advancements: Company needs to stay updated with
technological developments to improve operational efficiency, supply
chain management, customer experience, and online retail capabilities.

2.5 ENVIRONMENT FACTOR

• Climate change and natural disasters: Reliance Smart and

distribution network can be affected by climate change, extreme
weather events, and natural disasters, leading to disruptions and
increased costs.
• Sustainability and environmental regulations: There is an
increasing focus on sustainability and environment responsibility.
Company needs to comply with environmental regulations, reduce
waste, and promote eco- friendly practices.

2.6 LEGAL FACTOR

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 • Labor law and regulations: Reliance smart must comply with
employment laws, including minimum wage requirements, working
hours, and employee benefits.
• Intellectual property rights: Protecting intellectual property rights
is essential for Reliance proprietary products and brands.
CHAPTER 03
SWOC ANALYSIS

3.1 STRENGTH

1. Strong brand presence: Reliance Industries Limited, the parent

company of Reliance Smart, is a well-known and established brand in
India. This gives Reliance Smart a competitive advantage in terms of
brand recognition and customer trust.
2. Extensive product range: Reliance Smart offers a wide range of
products, including groceries, fresh produce, household items,
electronics, and more. This extensive product range attracts customers
looking for a one-stop shopping experience.
3. Efficient supply chain: Reliance Smart benefits from the robust
supply chain of Reliance Industries, which helps ensure a steady and
reliable flow of products to its stores. This allows for effective
inventory management and reduces stockouts.

4. Technological integration: Reliance Smart integrates technology

into its operations, such as point-of-sale systems, digital payment

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 options, and customer relationship management tools. This enhances
efficiency and improves the overall shopping experience.

3.2 WEAKNESSES

1. Intense competition: The retail industry is highly competitive, and

Reliance Smart faces competition from both local and national retailers.
This can put pressure on pricing and customer retention.
2. Limited geographical presence: While Reliance Smart has a
considerable presence in certain regions of India, its footprint is not as
widespread as some of its competitors. This limits its market reach and
potential customer base.
3. Expansion into New Markets: Reliance SMART can explore
opportunities to expand into new geographical markets, both within
India and internationally. This would allow the company to tap into
new customer segments and increase its market share.
4. Dependence on Reliance Industries: Reliance SMART is part of
the Reliance Industries conglomerate, which can lead to a potential
weakness of being heavily dependent on the parent company for
resources, decision- making, and strategic direction. This dependence
may limit the agility and autonomy of Reliance SMART in responding
to market changes and pursuing independent growth strategies. 5.
Limited International Presence: While Reliance SMART has a
significant presence in India, its international footprint is relatively
limited. This may restrict its exposure to global markets and the
potential for diversification and growth beyond the domestic market.
6. Reliance on Supplier Relationships: Reliance SMART relies on
strong relationships with suppliers to ensure consistent and high-quality

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 product availability. Any disruptions or strain in these relationships,
such as changes in pricing, availability, or supplier reliability, can
impact the company's operations and customer satisfaction.
7. Dependence on Physical Retail: Reliance SMART primarily
operates through physical retail stores, which can be a weakness in an
era where online shopping and e-commerce are gaining popularity.
Adapting to changing customer preferences and market trends, such as
investing in e-commerce capabilities and omnichannel strategies, may
be crucial to stay competitive.
3.3 OPPORTUNITIES

1. Growing retail market in India: The retail market in India is

experiencing significant growth, driven by factors such as
urbanization, rising incomes, and changing consumer preferences.
Reliance Smart can capitalize on this opportunity by expanding its
presence and capturing a larger market share.

2. E-commerce and digitalization: The increasing adoption of

ecommerce and digital shopping presents opportunities for Reliance
Smart to expand its online presence and reach customers beyond
physical store locations.
3. Focus on health and wellness: There is a growing demand for
health conscious and organic products among consumers. Reliance
Smart can capitalize on this trend by offering a wider range of healthy
and organic options, catering to the evolving preferences of customers.

3.4 CHALLENGES

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 1. Operational costs: Operating a retail chain involves various costs,
including real estate, logistics, and staffing. Reliance Smart needs to
effectively manage and optimize these costs to maintain profitability and
competitiveness.
2. Changing consumer behaviour: Consumer preferences and
behaviour are constantly evolving, driven by factors such as technology
advancements and shifting socioeconomic dynamics. Reliance Smart
needs to stay attuned to these changes and adapt its strategies and
offerings accordingly.

3. Regulatory and compliance requirements: The retail industry is

subject to various regulations and compliance requirements, such as food
safety standards and labour laws. Reliance Smart needs to ensure strict
adherence to these regulations to avoid legal issues and reputational
damage. intense Competition: The retail industry is highly competitive,
with numerous players vying for market share. Reliance SMART faces
competition from large supermarket chains, local grocery stores,
ecommerce platforms, and other retail formats. Sustaining a competitive
edge and differentiating from competitors can be a significant challenge.

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 CHAPTER 04

PORTERS FIVE FORCE MODEL

The Porter’s five force model adopted at Reliance Retail is has follows:

4.1 Threat of new entrants:

The retail industry, including the supermarket segment where Reliance
Smart operates, generally has a moderate to high threat of new entrants.

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 While barriers to entry, such as capital investment and supply chain
requirements, exist, there is still the possibility of new players entering
the market. Reliance Smart's strong brand presence, extensive product
range, and established supply chain can act as barriers to new entrants.
However, the threat remains, especially considering the growth potential
of the retail market in India.

4.2 Bargaining power of suppliers:

Reliance Smart, being a large retail chain, may have relatively higher
bargaining power over its suppliers. It can negotiate favourable terms
and pricing due to its scale and buying power. Additionally, Reliance
Smart can leverage its relationships with suppliers to ensure a steady
supply of products. However, if a specific supplier has a unique product
or a strong brand, they may have higher bargaining power over Reliance
Smart.

4.3 Bargaining power of customers:

Customers in the retail industry, including Reliance Smart's target
market, generally have moderate bargaining power. There are numerous
options available to customers, giving them the ability to compare prices
and switch between retailers easily. However, Reliance Smart's
competitive pricing, extensive product range, and customer service
efforts can help mitigate the customers' bargaining power by providing
value and a positive shopping experience.

4.4 Threat of substitute products or services:

The threat of substitutes is moderate to high in the retail industry.
Customers can choose alternative shopping channels such as online retail
platforms, local stores, or even direct-to-consumer brands. Reliance

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 Smart needs to differentiate itself through its product range, competitive
pricing, and customer experience to minimize the threat of substitutes.

4.5 Competitive rivalry:

The retail industry, including supermarkets, is highly competitive.
Reliance Smart faces competition from both national and local
retailers, as well as ecommerce platforms. Competitors such as
Walmart, Big Bazaar, and online marketplaces like Amazon and
Flipkart can exert strong competitive pressure. Reliance Smart needs
to differentiate itself through its product offerings, customer service,
and value proposition to maintain a competitive edge.

CHAPTER 05 MC. KINSEY’S 7S FRAMEWORK

Managers need to take account of all seven of the factors to be sure of

successful implementation of a strategy. They're all interdependent, so if
the manager fails to pay proper attention to one of them, it can bring the
others crashing down. It explains 7 factors to organize a company in a
complete and best way.
It suggests that there are various factors that influence an organization’s
ability to change. Since the variables are intertwined, important
progress cannot be made in single area unless progress is made in other
areas too. The seven elements are distinguished as Hard S and Soft S.
The 3 Hard S elements are feasible and are easy to identify. The 3 Hard
S can be seen in strategy statements, organizational charts and other
organization documentations. The 4 Soft S’s however, are hardly
feasible.

5.1 STRUCTURE:

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 Structure refers to the structure of the organization. It refers to the
durable organizational arrangements and relationship. It is the
skeleton of the whole organization.
Reliance Retail Limited has simple, economic and reasonable
organization pattern. They have formal relationship among various
positions and activities

5.2 STRATEGY:
Strategy is a choice of direction and action; the company adopts to
achieve its goals in a competitive situation. Any statements completely
of functional strategy which the company is wishing to share are
improvements in existing products. Introduction of effective
replacements without compromising on quality.

1. Always keep the customers’ needs in mind and constantly

innovate.

2. Execute flawlessly and with speed.

3. ownership and accountability for their actions.

Sustain and strengthen the group’s spirit of entrepreneurship—taking.

5.3 SYSTEM:
System tells which the main systems that run an organization are. In
Reliance Retail Limited there are Financial, HR, Marketing,
Merchandising, Information Technology, Operations which are
controlled by the directors and executives. Each system has their
own working process and set of rules to work on. Each and every

17
 employee’s follow these rules and instructions and operate
accordingly.

1. Growth opportunities to expand leadership capabilities.

2. Opportunities to develop and hone leadership and functional

capabilities.

3. An entrepreneurial environment where people can pursue their

dreams.

4. Competitive compensation.

5. Rewards & Recognitions programs that identifies the skilled and

talented individuals.

5.4 SKILLS:
Employee’s skill in an organization is unique and it can be due to
their experience in the work place. It depends upon the kind of
people in the organization, management style, Organization
structure, and the external environment. The employees of Reliance
Retail Limited have different skill related to their work. The skills of
employees have developed over a period of time.

1. Committed to excellence in quality.

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 2. To meet the upcoming business challenges.

3. It is this skill and initiative of our workforce that sets us apart

from our peers in today’s knowledge-driven economy.

5.5 STYLE:
Decision-making is centralized with the head office. Authority is given
to an executive to take decision in day-to-day minor matters & other
urgent matter, it depends on the authority & responsibility conferred on
every individual & thus it is distributed based on designation & position
held. In important matters, meetings are held to take opinions of top
management & various department managers & the decisions are taken
& implemented.

1. The company always gives preference to the employees. The

pride of the company lies in the idea of accepting challenges.

2. It offers the most inspiring workplace with best technology

and people.

5.6 STAFF:
As any employer, Reliance follow ethical employment standards
wherever it operates with a goal in Mind; it completes its complete legal
obligation in terms of payments of employees and benefits practices. The
company provides training for job for everyone for which they are
employed. Career advancement related to performance and experience.

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 5.7 SHARED VALUE:
Values refer to the institutional standards of behaviour that strengthens
commitment to the vision, and guide strategy formulation and action.
The company has embraced an extended role of trusteeship that reaches
beyond the assets shown in the balance sheet to include societal
belongings. Customer satisfaction, ethical conduct, commitment to total
quality, Innovation and creativity, trust and team spirit are the heart of
company’s value system.

1. They value the trust of partners and always priorities their

decisions.

2. They give more importance to the human capital and look for

their wellbeing and growth.

3. They always think in terms of customer satisfactions.

4. Excellent execution is their motto.

5. They involve in corporate social responsibilities and help the

welfare of the society.

CHAPTER 7

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 CONCLUSIONS

As Reliance expanding its operation every quarter so, trained manpower

is the challenge for the company. The training in Reliance has given me
a good exposure on how the Retail industry works overall. HR in retail is
a support function but choosing the appropriate human resource is most
vital to increase sales and profit. A congenial work atmosphere, support
learning, training facilities and a good pay structure are some of the
effective retention practices that can be followed by the organization.
Apart from that, it can be concluded that Reliance Retail takes utmost
care of all the employees in the stores and always works for the
improving the overall efficiency.

Under the present circumstances, a good work atmosphere, training

facilities and high pay structure are some of the effective retention
practices followed by the retail sector which is found in Reliance as well.
The study indicates that the positive aspect is that the company insist on
good labour relation and works for good harmony within the
organization. More than earning profit the organization focuses various
other aspects which are very needed for the survival of the competition
in the market. Retail industry is an upcoming industry and provides great
opportunity in the near future. The organization has best commuting
system in order to communicate the organization's short-term goals to
the employees regularly. The company provides best care and facilities
for its employee. `LEARNING EXPERIENCE

During my internship at Reliance Smart, I had the opportunity to gain

valuable insights and practical knowledge about the retail industry.
Throughout my time at the company, I was exposed to various

21
 departments and tasks, which allowed me to develop a comprehensive
understanding of the operations and challenges faced by them. One of
the significant learning experiences during my internship was observing
and participating in the day-to-day activities of the different departments.

I gained practical knowledge about retail industry and developed

essential skills that will benefit me in my future endeavours. The
exposure to various departments, along with the training programs,
helped me understand the interconnectedness of different functions
within an organization and the importance of collaboration in
achieving business objectives.

I am grateful for the opportunity to learn and grow in such a dynamic

and professional environment. During my internship at Reliance Fresh, I
had the opportunity to gain valuable insights and practical experience in
the retail industry. Working at Reliance Fresh has been an enriching
learning journey, allowing me to develop a range of skills and
knowledge that will serve me well in my future endeavours. Working
alongside the store staff and managers at Reliance Smart provided me
with a valuable opportunity to develop teamwork and collaboration
skills. I was able to understand the importance of effective
communication, coordination, and cooperation among team members.
REFERENCES

1. Prabhakar, Sai (12 July 2023). "Reliance Retail: What's in store?".

Business Line. Retrieved 31 August 2023.
2. ^ Jump up to:a b c "RELIANCE RETAIL LIMITED Annual Report 2022–
23". Reliance Retail. Retrieved 21 April 2023.

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 3. ^ "Reliance Industries financials".
4. ^ "Reliance Retail says it is set to lead the retail industry in the coming
decade". mint. 6 August 2023. Retrieved 31 August 2023.
5. ^ Annual Report, RIL (20 July 2020). "Reliance Retail sales cross $23 bn
mark". Reliance Industries Limited. Retrieved 11
September 2020.

Surana College (Autonomous) Kengeri, Satellite Town Bengaluru -560060

Department of MBA Progress Report -1
Sl. No. Particulars
1 Name of the Student Purushotthama T N
2 Registration Number P03ME22M015011
3 Name of College Guide Mr. Vijay S
4 Name of Company’s Guide, Harshada Basu

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 Phone no:
Email -ID
5 Title of the Project
6 Progress report:
Date:
Signature of the Candidate
Surana College (Autonomous)
Kengeri, Satellite Town Bengaluru -560060 Department of MBA Progress
Report -2
Sl. No. Particulars
1 Name of the Student
2 Registration Number
3 Name of College Guide
Name of Company’s Guide,
4 Phone No:
Email -Id:
5 Title of the Project
24
7760821221
Organization study on Reliance smart
1.Guidelines was given by the company.
Understand the company profile by
Observation in each domine. Some of the
important information was provided by the
external guide
2. Also understand the product and
Service of the company by visiting
Each location personally
Signature of the College guide
Purushotthama T N
P03ME22M015011
MR. Vijay
Harshada Basu
7760821221/7618758158
Organization study on reliance smart
 1.
6 Progress Report:
Started to prepare company

profile and collection information

2. Analysed MC Kinsey’s 7s and

porters Five force model

Date:

Signature of the Candidate Signature of the College Guide

Surana College (Autonomous)
Kengeri, Satellite Town Bengaluru -560060 Department of MBA Progress
Report -3

Sl.
Particulars
No.
1 Name of the Student Purushotthama T N
2 Registration Number P03ME22M015011
3 Name of College Guide Mr. Vijay S
Name of Company’s Guide, Harshada Basu
4 Phone No: 76760821221
Email -Id:
5 Title of the Project Organization study on reliance smart

1. Finally progress report

completed successfully with
the help of guide.

6 Progress report:

25
Date:

Signature of the Candidate Signature of the College

Guide

26