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Pragya 23bsocbl0446 Sip Report
Pragya 23bsocbl0446 Sip Report
ONLINE MARKETING
Summer internship project report submitted in partial fulfilment of the requirement for MBA
program of IFHE
By
PRAGYA JANGIR
Enrolment no. – 23BSOCBL0446
SIP Company- Jiyonwall OPC Private Ltd.
13 May 2024
DECLARATION
I hereby declare that this SIP report submitted to IBS Bangalore, the Off-campus centre of
IFHE, in partial fulfilment of the requirements of MBA program, is original and is developed
by me. I hereby declare that the project report titled, “crafting and scaling growth strategies for
jiyonwall through online marketing” is written and submitted by me under the guidance of
Prof. Surjyabrat Buragohain and Mr. Ajay. I am very thankful to both for helping me complete
project successfully.
I hereby confirm the originality of the work and that there is no plagiarism in any part of the
report.
Place: Bengaluru Pragya Jangir
Date: 13 May 2024 23BSOCBL0446
CERTIFICATE
This is to certify that the thesis submitted by Pragya Jangir (23BSOCBL0446), titled
“CRAFTING AND SCALING GROWTH STRATEGIES FOR JIYONWALL THROUGH
ONLINE MARKETING” is a record of the summer internship project carried out during the
February to May 2023 under our supervision.
This SIP report has not formed the basis for the award of any degree, and we hereby confirm
the originality of the work and that there is no plagiarism in any part of the report.
EXCUTIVE SUMMARY 7
1 INTRODUCTION 9
2 CONCEPTUAL BACKGROUND 29
3.2 METHODOLOGY 34
4.1 FINDINGS 41
4.2 SUGGESTIONS 43
5 CONCLUSION 46
6 LEARNINGS 47
7 REFERENCES 50
EXCUTIVE SUMMARY
Introduction
During my three-month tenure as a Marketing and Sales Intern at Jiyonwall OPC Private
Limited, I had the privilege of delving into the intricacies of the company's operations and
contributing to its growth trajectory. This report encapsulates my journey, experiences, and
achievements during this period, as well as the valuable insights gained along the way.
Jiyonwall OPC Private Limited, a burgeoning entity in the realm of health and wellness,
provided me with a platform to apply theoretical knowledge into practical scenarios, hone my
skills, and immerse myself in the dynamic landscape of marketing and sales. From February
26th to May 20th, I embarked on a fulfilling journey, undertaking three major tasks assigned
to me with diligence, creativity, and a spirit of innovation.
Scope of Work
The scope of this report encompasses the following:
1. Task 1: Revenue Generation
- Details of the strategies devised and implemented to achieve the target revenue of 15,000
rupees.
- Analysis of the effectiveness of various marketing and sales techniques employed to drive
revenue growth.
- Reflection on the challenges faced and the lessons learned in the process of revenue
generation.
Conclusion
As I reflect upon my internship experience at Jiyonwall OPC Private Limited, I am grateful for
the opportunities provided, the challenges encountered, and the invaluable lessons learned
along the way. This report serves as a testament to the dedication, creativity, and perseverance
demonstrated throughout my tenure, as well as a testament to the collaborative spirit and
supportive environment fostered by the company. I am confident that the insights gleaned from
this internship will serve as a solid foundation for my future professional endeavors in the field
of marketing and sales.
CHAPTER 1
INTRODUCTION
As an integral part of the marketing and sales team at Jiyonwall OPC Private Limited, I
embarked on a transformative journey during my three-month internship from February 26th
to May 20th. This report encapsulates my experiences, accomplishments, and learnings gained
during this immersive period with Jiyonwall, a burgeoning entity in the realm of online
wellness services.
Tasked with three major objectives, each aimed at propelling the company's growth trajectory,
my internship journey was characterized by challenges, triumphs, and invaluable insights into
the dynamics of the health and wellness industry. Throughout this report, I will delve into the
intricacies of each task, elucidating the strategies employed, the outcomes achieved, and the
implications for Jiyonwall's future endeavors.
Task 1: Revenue Generation
Central to my role as a marketing and sales intern was the pivotal task of generating revenue
amounting to 15,000 rupees for Jiyonwall. This objective encapsulated the essence of driving
tangible outcomes through strategic planning, proactive engagement, and adept execution of
sales and marketing initiatives. Over the course of the internship, I meticulously crafted and
implemented a multifaceted approach to achieve this target, leveraging various channels and
tactics to maximize reach and impact.
Task 2: Data Acquisition for Future Utilization
In line with Jiyonwall's commitment to innovation and forward-thinking, the second task
entrusted to me entailed compiling a comprehensive list of 15 companies whose data could
potentially inform and enhance the company's future endeavors. This assignment necessitated
meticulous research, critical analysis, and strategic foresight to identify and assess companies
that align with Jiyonwall's objectives, values, and operational requirements. Through diligent
exploration and discernment, I curated a diverse roster of organizations spanning different
sectors, each offering valuable insights and opportunities for collaboration or data exchange.
Task 3: Identifying Collaborative Opportunities
Recognizing the importance of strategic partnerships and alliances in fostering growth and
market expansion, the third task assigned to me involved identifying potential collaborators for
Jiyonwall to promote its services and extend its reach. Drawing upon my interpersonal skills,
industry knowledge, and research acumen, I endeavored to identify companies that
complement Jiyonwall's offerings, share similar target demographics, and possess synergistic
capabilities to amplify the impact of collaborative efforts. The resultant list reflects a strategic
selection of entities poised to enhance Jiyonwall's visibility, credibility, and market penetration
through mutually beneficial collaborations.
Learning and Growth
Beyond the attainment of specific objectives, my internship at Jiyonwall served as a
transformative learning experience, enriching my understanding of the health and wellness
industry, honing my professional skills, and fostering personal growth. From cultivating
proficiency in market research and strategic planning to refining my communication and
interpersonal abilities, each day presented opportunities for learning, adaptation, and self-
improvement. Moreover, the mentorship, guidance, and collaborative ethos prevalent at
Jiyonwall nurtured a conducive environment for exploration, experimentation, and innovation,
empowering me to contribute meaningfully to the company's objectives while embarking on a
journey of self-discovery and professional development.
In conclusion, my internship at Jiyonwall OPC Private Limited epitomized a synergistic fusion
of learning, growth, and achievement, underscoring the transformative power of hands-on
experience in shaping one's professional trajectory. Through the fulfillment of diverse tasks,
the cultivation of strategic partnerships, and the pursuit of revenue generation objectives, I not
only contributed to the advancement of Jiyonwall's objectives but also embarked on a
transformative journey of personal and professional development. As I reflect upon the myriad
experiences, challenges, and triumphs encountered during this enriching tenure, I am poised to
leverage these insights and skills to navigate future endeavors with confidence, purpose, and
resilience.
In late 2023 and extending into 2024, several key macroeconomic trends are shaping
the global economic landscape:
1. Inflationary Pressures: Inflation rates have risen in many economies due to supply
chain disruptions, surging demand, and rising commodity prices. Central banks are
closely monitoring inflation dynamics and adjusting monetary policies accordingly,
with a focus on balancing price stability and economic growth. Inflationary pressures
may impact consumer purchasing power and business costs, influencing pricing
strategies and profit margins for companies like Jiyonwall.
4. Global Trade Dynamics: Global trade patterns are evolving in response to shifting
geopolitical dynamics, trade tensions, and supply chain disruptions. Companies like
Jiyonwall may encounter challenges related to trade barriers, tariff uncertainties, and
logistical constraints, impacting their sourcing strategies, production costs, and market
access. Moreover, the proliferation of regional trade agreements and geopolitical
rivalries may reshape global trade patterns, presenting both opportunities and risks for
businesses operating in international markets.
Regional Variances:
While the global economic outlook provides a broad framework for understanding
macroeconomic trends, it's essential to consider regional variances that may influence
Jiyonwall's operations and market dynamics. Regional disparities in GDP growth,
inflation rates, employment levels, and consumer sentiment can significantly impact
business performance and market opportunities. For example:
2. Cost Dynamics: Inflationary pressures and supply chain disruptions may lead to
increased operating costs for Jiyonwall, including expenses related to marketing,
technology investments, and talent acquisition. Implementing cost management
strategies, optimizing operational efficiencies, and exploring alternative sourcing
options can help mitigate the impact of rising costs on profitability and competitiveness.
3. Market Expansion: While economic uncertainties pose challenges, they also present
opportunities for market expansion and diversification. Identifying growth markets,
exploring strategic partnerships, and leveraging digital platforms to reach new
customers can enable Jiyonwall to capitalize on emerging trends and gain a competitive
edge in the dynamic and evolving wellness industry.
Market Overview:
The global health and wellness market encompasses a diverse range of products and
services aimed at promoting physical, mental, and emotional well-being. According to
market research, the industry was valued at over $4 trillion in 2020 and is projected to
continue expanding at a steady pace. This growth is fueled by several factors, including:
4. COVID-19 Impact: The COVID-19 pandemic has accelerated the adoption of digital
health and wellness solutions, as lockdowns and social distancing measures prompted
consumers to seek alternative ways to maintain their well-being. Online fitness classes,
virtual wellness retreats, and telemedicine services have surged in popularity, leading
to a paradigm shift in how people access healthcare and wellness resources.
Growth Forecast:
Looking ahead, the health and wellness industry is poised for continued growth and
innovation, fueled by evolving consumer preferences and technological advancements.
Market forecasts suggest sustained expansion across various segments of the industry,
with notable trends including:
1. Digital Transformation: The shift towards digital health and wellness solutions is
expected to accelerate, driven by ongoing advancements in technology and changing
consumer behavior. Virtual fitness classes, telehealth consultations, and mobile
wellness apps are projected to become increasingly prevalent, offering convenience and
accessibility to users worldwide.
Market Dynamics:
The health and wellness industry is characterized by intense competition, rapid
innovation, and evolving consumer preferences. Key dynamics shaping the industry
include:
Chart 1.1
Porter's Five Forces:
Force Strength and Industry Attractiveness: Based on the analysis, the threat of new
entrants and bargaining power of suppliers are moderate, indicating a relatively open
market. Buyer power is moderate to strong due to cost-consciousness and readily
available substitutes. The high threat of substitutes and intense competitive rivalry
highlight the challenges in this industry.
Industry Attractiveness: The health and wellness industry remains attractive despite the
strong competitive forces. High growth potential, increasing consumer demand for
healthy living, and a focus on preventative healthcare offer significant opportunities.
However, success hinges on effective strategies to address the challenges:
Competitor Analysis
In the competitive landscape of the health and wellness industry in India, Jiyonwall
OPC Pvt Ltd faces competition from a diverse array of companies offering similar
products and services. This competitor analysis examines ten key players in the Indian
market, highlighting their strengths, revenue, profitability, and other relevant data
where available.
1. Cure.fit:
Strength Areas: Cure.fit is a leading health and wellness platform offering a
range of services, including fitness classes, healthy meals, mental wellness,
and preventive healthcare. Its strengths lie in its comprehensive and integrated
approach to wellness, combining physical fitness, nutrition, and mental well-
being.
Revenue: Cure.fit reported a revenue of approximately ₹7,400 crore in the
fiscal year 2020-2021, with significant growth driven by its subscription-
based model and expanding user base.
Profit: While specific profit figures are not publicly disclosed, Cure.fit has
attracted substantial investments from venture capital firms and has
demonstrated strong growth potential in the Indian market.
2. Fitternity:
Strength Areas: Fitternity is an online platform that connects users with
fitness centers, gyms, and wellness studios across India. Its strengths include
a wide network of partner facilities, user-friendly interface, and flexible
subscription options.
Revenue: Fitternity's revenue is estimated to be in the range of ₹74-148 crore
annually, driven by membership fees, commissions from partner facilities, and
advertising revenue.
Profit: While exact profit figures are not publicly available, Fitternity has
demonstrated steady growth and profitability since its inception, leveraging
its platform to capitalize on the growing demand for fitness services in India.
3. Be Cure Fit:
Strength Areas: BeCureFit is a wellness platform offering a range of
services, including telemedicine, diagnostics, fitness, and nutrition. Its
strengths lie in its comprehensive suite of healthcare solutions, user-friendly
interface, and focus on preventive care.
Revenue: BeCureFit's revenue is estimated to be around ₹370-518 crore
annually, driven by subscription fees, consultation charges, and partnerships
with healthcare providers.
Profit: While specific profit margins are not disclosed, BeCureFit has
attracted significant investments and has demonstrated a strong growth
trajectory, positioning itself as a leading player in the Indian wellness industry.
4. Healthify Me:
Strength Areas: HealthifyMe is a digital health platform offering
personalized coaching, nutrition tracking, and fitness plans to users. Its
strengths include its AI-driven technology, extensive database of Indian foods,
and user engagement features.
Revenue: HealthifyMe reported a revenue of approximately ₹74-111 crore in
the fiscal year 2020-2021, with growth driven by its subscription-based model
and premium coaching services.
Profit: While specific profit figures are not publicly disclosed, HealthifyMe
has demonstrated profitability in recent years, leveraging its technology and
user base to drive revenue growth and expansion.
5. Yogaia:
Strength Areas: Yogaia is an online yoga platform offering live and on-
demand classes taught by certified instructors. Its strengths include its
interactive and personalized approach to yoga instruction, diverse class
offerings, and global reach.
Revenue: Yogaia's revenue is estimated to be in the range of ₹370-740 crore
annually, driven by subscription fees, class packages, and partnerships with
wellness brands.
Profit: While exact profit figures are not publicly available, Yogaia has
demonstrated steady growth and profitability, leveraging its digital platform
to cater to the growing demand for online yoga services worldwide.
6. Sarva:
Strength Areas: Sarva is a chain of yoga studios offering in-person and online
classes, workshops, and retreats. Its strengths include its focus on traditional
yoga practices, experienced instructors, and premium studio amenities.
Revenue: Sarva's revenue is estimated to be around ₹740-1,110 crore
annually, driven by membership fees, class packages, and merchandise sales.
Profit: While specific profit margins are not disclosed, Sarva has
demonstrated profitability and growth, expanding its presence across major
cities in India and attracting a loyal customer base.
7. Fitterfly:
Strength Areas: Fitterfly is a digital health platform offering personalized
wellness plans, fitness coaching, and nutrition counseling. Its strengths
include its data-driven approach to health management, AI algorithms, and
integration with wearable devices.
Revenue: Fitterfly's revenue is estimated to be in the range of ₹37-185 crore
annually, driven by subscription fees, corporate wellness programs, and
partnerships with healthcare providers.
Profit: While specific profit figures are not publicly available, Fitterfly has
demonstrated steady growth and profitability, leveraging its technology to
deliver personalized wellness solutions to users in India.
8. YogaWorks:
Strength Areas: YogaWorks is a chain of yoga studios offering in-person and
online classes, teacher training programs, and workshops. Its strengths include
its experienced instructors, diverse class offerings, and focus on alignment-
based yoga practices.
Revenue: YogaWorks' revenue is estimated to be around ₹185-370 crore
annually, driven by membership fees, class packages, and merchandise sales.
Profit: While specific profit margins are not disclosed, YogaWorks has
demonstrated profitability and growth, expanding its footprint in major cities
across India and catering to a diverse clientele.
9. MIND.WORKS:
Strength Areas: MIND.WORKS is a mental wellness platform offering
meditation, mindfulness, and stress management programs. Its strengths
include its expert-led content, guided meditation sessions, and focus on
holistic well-being.
Revenue: MIND.WORKS' revenue is estimated to be in the range of ₹37-185
crore annually, driven by subscription fees, corporate wellness programs, and
partnerships with mental health professionals.
Profit: While specific profit figures are not publicly available,
MIND.WORKS has demonstrated growth and profitability, capitalizing on
the growing demand for mental wellness services in India.
In addition to its digital offerings, Jiyonwall actively collaborates with leading experts,
influencers, and organizations in the wellness space to continually enhance its offerings
and stay ahead of industry trends. The company is also committed to social impact
initiatives, promoting wellness education, sustainability, and community development.
With a focus on user experience, innovation, and data privacy, Jiyonwall invests in
cutting-edge technology infrastructure, user-friendly interfaces, and robust security
measures. By harnessing the power of data analytics and artificial intelligence, the
company personalizes recommendations, tracks progress, and refines its offerings to
meet evolving user needs.
Jiyonwall has garnered a loyal following and a strong reputation for excellence within
the health and wellness community. With a growing user base across India and beyond,
the company is poised for expansion and deeper penetration into emerging markets.
Jiyonwall's dedication to quality, integrity, and innovation positions it as a leader in the
digital wellness landscape, poised to shape the future of well-being globally.
SWOT Analysis:
Strength Weakness
Opportunity Threats
Chart 1.2
Strengths:
1. Innovative Digital Platform: Jiyonwall's digital platform offers a wide range of
wellness programs, personalized experiences, and interactive features, setting it apart
from traditional wellness practices.
2. Strong Brand Reputation: The company has built a strong brand reputation for
authenticity, quality, and customer-centricity, earning the trust and loyalty of its users.
3. Strategic Partnerships: Jiyonwall actively collaborates with experts, influencers,
and organizations in the wellness space, enhancing its offerings and expanding its reach.
4. User Experience: With a focus on user experience, Jiyonwall invests in technology,
design, and customer support to ensure seamless interactions and positive outcomes for
its users.
Weaknesses:
1. Limited Physical Presence: While Jiyonwall's digital platform reaches a global
audience, its limited physical presence may hinder its ability to engage with users in
certain regions or communities.
2. Dependency on Technology: As a technology-driven company, Jiyonwall is
vulnerable to disruptions or challenges related to technology infrastructure,
cybersecurity, and data privacy.
3. Competition: The health and wellness industry is highly competitive, with numerous
players vying for market share through differentiation, branding, and innovation.
Jiyonwall faces competition from both traditional and digital wellness platforms.
Opportunities:
1. Market Expansion: With a growing demand for digital wellness solutions,
Jiyonwall has the opportunity to expand its market presence and reach new
demographics, both within India and internationally.
2. Diversification of Offerings: Jiyonwall can explore opportunities to diversify its
offerings beyond yoga and meditation, tapping into emerging trends such as mental
wellness, nutrition, and fitness.
3. Strategic Alliances: By forging strategic alliances with complementary businesses,
Jiyonwall can enhance its offerings, access new markets, and create synergies that drive
growth and innovation.
Threats:
1. Regulatory Environment: Changes in regulatory policies or compliance
requirements may impact Jiyonwall's operations, particularly in areas such as data
privacy, telehealth, and online transactions.
2. Economic Uncertainty: Economic downturns or fluctuations in consumer spending
habits may affect demand for discretionary wellness services, impacting Jiyonwall's
revenue and growth prospects.
3. Technological Disruption: Rapid advancements in technology, such as virtual
reality, artificial intelligence, or wearable devices, may disrupt the wellness industry
and challenge Jiyonwall's existing business model and offerings.
Business Model:
The Business-to-Consumer (B2C) model adopted by Jiyonwall OPC Pvt Ltd represents
a direct relationship between the company and individual consumers. In this model,
Jiyonwall provides its health and wellness products and services directly to end-users
who seek to enhance their physical, mental, and spiritual well-being. This analysis
delves into the various aspects of Jiyonwall's B2C business model, examining its key
components, strategies, and value proposition.
Key Components of Jiyonwall's B2C Business Model
1. Digital Platform:
- At the core of Jiyonwall's B2C business model is its digital platform, which serves
as the primary interface between the company and its consumers. The platform provides
users with easy access to a wide range of wellness content, services, and experiences,
all in one centralized location.
- Through the digital platform, users can explore different yoga practices, meditation
techniques, wellness workshops, and interactive sessions tailored to their specific goals
and preferences.
2. Content Curation:
- Jiyonwall focuses on curating high-quality, engaging content that resonates with its
target audience. The company collaborates with experienced instructors, wellness
experts, and influencers to create diverse and compelling content that addresses various
aspects of health and wellness.
- The content library encompasses a wide range of topics, including yoga, meditation,
mindfulness, nutrition, fitness, and mental health, catering to users of all levels and
backgrounds.
3. Personalization:
- Recognizing that wellness is a deeply personal journey, Jiyonwall prioritizes
personalization in its offerings. The company utilizes data analytics and artificial
intelligence to understand user preferences, track progress, and deliver personalized
recommendations.
- Through features such as personalized workout plans, meditation routines, and
wellness assessments, Jiyonwall ensures that each user receives a tailored and relevant
experience that aligns with their unique needs and goals.
4. Community Engagement:
- Jiyonwall fosters a sense of community and connection among its users through
interactive features, live sessions, and virtual events. The company creates
opportunities for users to engage with instructors, fellow practitioners, and wellness
experts, facilitating knowledge-sharing, support, and inspiration.
- Community engagement enhances user experience, promotes retention, and
strengthens brand loyalty by creating a sense of belonging and camaraderie among
users who share common wellness goals and interests.
5. Monetization Strategies:
- Jiyonwall employs various monetization strategies to generate revenue from its B2C
business model. The company offers subscription-based pricing plans, one-time
purchases, premium content, and exclusive experiences to users.
- Additionally, Jiyonwall may monetize its platform through partnerships, affiliate
marketing, advertising, and sponsorships, leveraging its user base and engagement
metrics to attract brands and businesses seeking to reach health-conscious consumers.
Strategies and Tactics
1. User Acquisition:
- To attract new users, Jiyonwall employs targeted marketing campaigns, social media
outreach, content marketing, and search engine optimization (SEO) strategies to
increase brand visibility and awareness.
- The company may offer free trials, discounts, or promotional offers to incentivize
sign-ups and encourage users to experience the value proposition of its platform.
2. User Retention:
- Jiyonwall focuses on providing exceptional user experience, personalized
recommendations, and ongoing support to promote user retention and loyalty.
- The company may implement loyalty programs, referral incentives, and exclusive
perks to reward and incentivize active users, encouraging them to remain engaged with
the platform over time.
3. Product Development:
- Jiyonwall continually enhances its product offerings based on user feedback, market
trends, and emerging technologies. The company invests in research and development
to introduce new features, content formats, and interactive experiences that meet
evolving user needs and preferences.
- Product development efforts may also involve collaborations with wellness experts,
instructors, and influencers to create innovative and impactful wellness solutions for
users.
4. Customer Support:
- Jiyonwall prioritizes excellent customer support to address user inquiries, resolve
issues, and provide guidance throughout the wellness journey.
- The company may offer multiple channels for customer communication, including
email support, live chat, helpline assistance, and self-service resources, ensuring that
users receive prompt and effective assistance whenever needed.
Jiyonwall's B2C business model offers several compelling value propositions for
consumers:
1. Convenience:
- Jiyonwall's digital platform provides users with convenient access to a wide range
of wellness content and services anytime, anywhere, and on any device.
- Users can practice yoga, meditation, and mindfulness exercises at their own pace
and schedule, eliminating the need for traditional studio visits or class bookings.
2. Personalization:
- Jiyonwall delivers personalized recommendations, tailored content, and customized
experiences that align with individual user preferences, goals, and skill levels.
- Users receive personalized guidance and support throughout their wellness journey,
empowering them to achieve their health and fitness objectives effectively.
Organization Structure
Jiyonwall OPC Pvt Ltd maintains a dynamic and agile organizational structure that
enables efficient operations and effective decision-making. The structure is designed to
support the company's mission, goals, and values while fostering innovation,
collaboration, and growth.
1. Leadership Team:
- At the helm of Jiyonwall is a dedicated leadership team comprising experienced
professionals with diverse backgrounds in health, wellness, technology, and business
management. The leadership team is responsible for setting strategic direction, driving
organizational growth, and ensuring alignment with company objectives.
4. Hierarchical Structure:
- While Jiyonwall promotes a collaborative and inclusive work environment, it also
maintains a hierarchical structure to facilitate clarity, accountability, and decision-
making. The hierarchical structure may include tiers of management, with clear lines
of authority and reporting relationships to ensure effective communication and
coordination.
1. Yoga Packages:
- Jiyonwall offers a variety of yoga packages catering to practitioners of all levels,
from beginners to advanced practitioners. These packages encompass different yoga
styles, techniques, durations, and intensity levels, allowing users to choose sessions that
align with their interests and objectives.
2. Meditation Sessions:
- Jiyonwall provides guided meditation sessions designed to help users cultivate
mindfulness, reduce stress, and enhance mental clarity and focus. These sessions cover
various meditation techniques, including breathwork, visualization, mindfulness, and
mantra meditation, tailored to individual preferences and goals.
3. Wellness Programs:
- Jiyonwall curates holistic wellness programs that address various aspects of health
and well-being, including physical fitness, mental wellness, nutrition, and stress
management. These programs may include structured workout plans, meal plans,
mindfulness practices, and lifestyle recommendations to support overall wellness goals.
5. On-Demand Content:
- Jiyonwall offers a vast library of on-demand content, including pre-recorded yoga
classes, meditation sessions, wellness workshops, and educational videos. Users can
access this content at their convenience, allowing for flexible scheduling and
personalized practice experiences.
6. Personalized Recommendations:
- Leveraging data analytics and artificial intelligence, Jiyonwall delivers personalized
recommendations to users based on their preferences, goals, and behavior patterns.
These recommendations may include suggested yoga classes, meditation techniques,
wellness programs, and content offerings tailored to individual needs and interests.
Jiyonwall's products and services are designed to empower users to prioritize their
health and well-being, cultivate mindfulness, and embrace a holistic approach to
wellness that encompasses physical, mental, and spiritual dimensions.
Key success factors (KSFs) are critical elements that contribute to the achievement of
organizational goals and competitive advantage. For Jiyonwall OPC Pvt Ltd, several
KSFs play a pivotal role in driving business performance, enhancing customer
satisfaction, and sustaining long-term success in the health and wellness industry.
These key success factors form the foundation of Jiyonwall's business strategy, guiding
its efforts to deliver exceptional value, foster customer loyalty, and achieve sustainable
growth in the competitive health and wellness industry.
CHAPTER 2
CONCEPTUAL BACKGROUND
Solution Selling: Jiyonwall identifies customer pain points related to health and well-
being. Sales representatives then highlight how their yoga programs address these
issues, showcasing benefits and unique features that deliver tangible results. This
emphasizes value and positions yoga as a path to improved well-being.
Direct Interactions:
Direct Sales: Face-to-face meetings, phone calls, and video conferences provide
opportunities for personalized communication and active demonstrations. This allows
for immediate responses to questions and objections, catering to individual preferences
and communication styles.
By effectively employing these diverse sales methodologies, Jiyonwall can optimize its
sales funnel, nurture leads, and convert them into long-term customers seeking a
holistic approach to health and well-being.
Data Collection:
Jiyonwall could partner with a yoga apparel company. Jiyonwall could offer customers
a discount on yoga apparel upon purchase of a yoga program. The apparel company
could promote Jiyonwall's program to their customers seeking a complete yoga
experience.
Jiyonwall could partner with a registered dietician to create a series of blog posts on the
connection between yoga practice and healthy eating habits. This would attract
individuals interested in both yoga and nutrition, expanding Jiyonwall's reach while
establishing them as a thought leader in the wellness space.
Channel Sales and Corporate Wellness Programs: Jiyonwall can explore channel
sales opportunities by partnering with companies in the health and wellness industry.
These companies could then offer Jiyonwall's yoga programs as part of their service
packages to their existing customer base.
Jiyonwall could partner with a gym chain to offer corporate wellness programs. Gyms
could recommend Jiyonwall's yoga programs to corporate clients seeking to enhance
employee well-being. This provides Jiyonwall with access to a new customer segment
while leveraging the gym's established relationships with corporations.
Benefits of Collaboration:
In this chapter, we outline the objectives, methodology, and progress of the project
undertaken at Jiyonwall OPC Pvt Ltd. The project aims to enhance sales effectiveness,
compile valuable data, and explore collaboration opportunities in the health and
wellness industry.
The primary objective of the project is to optimize sales effectiveness through the
implementation of diverse sales methodologies tailored to the individual needs of
customers. This encompasses various approaches such as consultative selling,
relationship selling, solution selling, social selling, and direct sales. The aim is to
cultivate leads, build trust, and ultimately convert prospects into paying customers. By
understanding customer pain points and offering personalized solutions, Jiyonwall aims
to improve customer satisfaction, retention, and overall sales performance.
3.2 Methodology
Let's delve into the methodology employed for executing the SIP at Jiyonwall OPC Pvt
Ltd. The methodology encompasses a series of systematic steps designed to achieve the
project objectives effectively. Each step is meticulously planned and executed to ensure
thoroughness, accuracy, and alignment with the overarching goals of the project.
a. Consultative Selling: The sales team focused on active listening, probing questions,
and personalized recommendations. They learn to assess customer needs, goals, and
pain points, and provide tailored solutions accordingly.
b. Relationship Selling: Building strong relationships with customers is emphasized
throughout the Internship program. Sales representatives learn the importance of
rapport-building, trust, and ongoing support. They are trained to understand the
customer journey, anticipate needs, and provide personalized attention to foster
long-term connections.
d. Direct Sales: Sessions are conducted to equip sales representatives with the skills
and techniques required for direct interactions with customers. We learn effective
communication strategies, active listening techniques, and objection handling
methods.
The second phase of the methodology involves comprehensive research and data
compilation to build a valuable database of companies across relevant industries.
a. Identification of Companies: Extensive research is conducted to identify prominent
companies in sectors such as education, pharmacy, IT, media, hospitality, and
FMCG/FMCD. Various sources are utilized, including online databases, industry
reports, and company websites. Factors such as market presence, relevance to
Jiyonwall's business, and potential for collaboration are considered during the
selection process.
The final phase of the methodology involves exploring collaboration opportunities with
compatible businesses to expand Jiyonwall's reach and enhance brand awareness.
Figure: 3.1
3.3.1 Process Followed and Methodology Used to generate sales (Task 1):
1. Consumer Data Collection: The first step involved collecting primary data related to
potential customers, including contact details, name, age, and gender. This data was essential
for initiating contact and further communication with prospective clients.
2. Explaining the Plan and Product: Detailed explanations of the yoga plan's attributes,
advantages, and costs were provided to potential customers. This included information about
the types of lessons offered, their duration, supplementary services, available payment options,
and any special offers or discounts available.
3. Target Audience Identification: The target consumer demographic was identified as
housewives and elderly individuals aged 40 and above. This segmentation helped tailor the
marketing and sales approach to resonate with the specific needs and preferences of the target
audience.
4. Marketing and Promotions: Various marketing strategies were employed to create
awareness and generate interest in the yoga program. This included leveraging social media
platforms such as Instagram to establish a presence and engage with potential customers.
Additionally, outbound marketing efforts such as making calls using the collected consumer
data were undertaken to reach out directly to prospective clients.
5. Lead Generation: Lead generation tactics were implemented to attract new customers, such
as offering free trials or introductory lessons and providing relevant informational materials.
Contact information was collected from individuals who expressed interest in learning more
about the yoga program, facilitating further follow-up and engagement.
6. Consultation and Information Sessions: Information sessions were conducted to provide
detailed insights into the yoga program. These sessions were held through various channels
such as calls, chats, and email, allowing potential customers to ask questions and seek
clarification on any aspects of the plan. Detailed information about the plans was provided, and
any health-related queries were addressed to ensure prospective clients felt informed and
confident in their decision-making process.
7. Sales Presentation: Finally, sales presentations were delivered to potential customers in a
compelling and persuasive manner. Emphasis was placed on highlighting the unique selling
points of the yoga plans and demonstrating how they could address the specific objectives and
aspirations of the consumer. The value proposition of the packages, along with any additional
benefits or incentives, was effectively communicated to drive interest and facilitate
conversions.
Figure 3.2
8. Pricing and Payment Alternatives: After providing potential customers with detailed
information about the yoga plans, I shared the pricing structure and various payment
alternatives available. To streamline the payment process, an employee panel link was
generated, which I then forwarded to customers for purchasing the plans. This approach was
aimed at offering convenience and comfort to customers, making it easy for them to complete
the payment process hassle-free.
9. Closing the Sale: Once a potential customer expressed readiness to commit to a yoga plan,
I facilitated the sales process by guiding them through the necessary steps. This involved
assisting with membership registration, scheduling classes according to their preferences, and
ensuring access to any online resources associated with the plan. By providing personalized
assistance and support, I aimed to create a seamless experience for customers and facilitate
their transition from interest to purchase.
10. Follow-up and Customer Support: After the sale was successfully closed, I continued to
engage with new customers through follow-up and ongoing support initiatives. This included
reaching out to ensure they had a positive experience with the yoga program, addressing any
further questions or concerns they may have had, and encouraging their continued engagement
with the offerings. By maintaining open communication and providing responsive customer
support, I aimed to foster long-term satisfaction and loyalty among customers, contributing to
the overall success of the sales efforts.
3.3.2 Lead generation:
Figure 3.3
Compilation
Recommendiation
Data Collection
Sectorwise
Selection
Figure 3.4
3.3.4 Task 3 involved identifying potential collaborative partners for Jiyonwall and devising
promotional strategies to enhance brand visibility and attract new customers. The process
followed encompassed three key steps:
1. Identification of Collaborative Companies:
Extensive research was conducted to identify companies that align with Jiyonwall's goals and
target audience. This research focused on industries relevant to health and wellness, such as
fitness centers, wellness retreats, nutritionists, and lifestyle brands. Companies were evaluated
based on factors like market reputation, audience overlap, and potential synergies in promoting
wellness solutions.
2. Assessment of Compatibility:
The identified companies were assessed for compatibility based on various criteria. This
assessment considered factors such as:
- Market Reputation: Evaluating the reputation and credibility of potential collaborators to
ensure alignment with Jiyonwall's brand values.
- Target Audience Overlap: Analyzing whether the target audience of potential collaborators
aligns with Jiyonwall's target demographic, ensuring mutual relevance and appeal.
- Potential Benefits of Collaboration: Assessing the potential benefits of collaboration for
both parties, including expanded reach, enhanced brand exposure, and access to new customer
segments.
3. Promotional Strategies:
Two primary promotional strategies were devised for collaboration:
- Joint Marketing Campaigns: Partnering with collaborative companies to launch joint
marketing campaigns aimed at maximizing visibility and attracting new customers. This could
involve co-branded advertisements, events, or digital marketing initiatives leveraging the
combined reach and resources of both companies.
- Content Collaboration: Collaborating on content creation initiatives such as guest blog
posts, co-authored articles, or joint webinars. By sharing expertise and knowledge, Jiyonwall
and collaborative companies can establish thought leadership, expand audience reach, and
benefit from increased brand exposure in the wellness industry.
These promotional strategies were designed to capitalize on the strengths of both Jiyonwall and
its collaborative partners, fostering mutually beneficial relationships that enhance brand
visibility and drive customer engagement in the health and wellness market.
1
Assessment of compatibility
Promotional strategies
CHAPTER 4
FINDINGS AND SUGGESTIONS
Throughout the SIP, I undertook comprehensive tasks aimed at enhancing sales effectiveness,
compiling valuable consumer data, and exploring collaborative opportunities for Jiyonwall in
the health and wellness industry. This involved implementing diverse sales methodologies
tailored to individual customer needs, conducting extensive research to identify potential
collaboration partners, and devising promotional strategies to maximize brand visibility and
attract new customers. These efforts were guided by a meticulous approach focused on
consumer engagement, market analysis, and strategic partnership development.
4.1 FINDINGS
The findings from the survey conducted provide valuable insights into the
perceptions, experiences, and preferences of individuals regarding mental and
physical health, their engagement in physical exercise, familiarity with yoga, and
their likelihood of subscribing to yoga classes. Each respondent's feedback sheds
light on different aspects related to well-being and yoga practice, contributing to a
comprehensive understanding of consumer behavior in this context.
1. Mental and Physical Health Ratings: The majority of respondents rated their
current level of mental and physical health positively, indicating a general sense
of well-being among the surveyed population.
4.2 SUGGESTIONS
1. Mental and Physical Health: To capitalize on the positive ratings provided by
respondents, Jiyonwall can emphasize the mental and physical health benefits
of its yoga programs in its marketing campaigns. Highlighting testimonials from
satisfied customers who have experienced improvements in their well-being can
serve as powerful endorsements and attract more individuals seeking similar
outcomes.
Other suggestions:
Implemented a structure training program for Interns, including workshop
and seminars on advanced marketing technique and industry trend.
Foster a mentorship program where interns can receive guidance and
feedback from experienced marketing professional.
Offer regular performance evaluation and feedback session to help interns
track their progress and identify area for improvement.
Provide access to industry-specific resources and case studies to further
enhance interns’ understanding of marketing in the company’s domain.
CHAPTER 5
CONCLUSION
Throughout the course of this SIP at Jiyonwall, the primary focus was on enhancing
sales effectiveness, compiling valuable data, and exploring collaboration
opportunities in the health and wellness industry. The SIP commenced with the
implementation of diverse sales methodologies tailored to the needs of individual
customers, including consultative selling, relationship selling, solution selling,
social selling, and direct sales approaches. These strategies aimed to cultivate leads
and convert them into paying customers by emphasizing the unique benefits of
Jiyonwall's yoga programs in improving mental and physical well-being.
One of the major findings of the Internship was the positive reception and interest
among the target audience, particularly housewives and elderly individuals above
the age of 40, towards Jiyonwall's yoga programs. The survey conducted revealed
a strong inclination towards practicing yoga regularly in the future, driven by the
perceived benefits of enhanced overall well-being, mental clarity, and stress relief.
Additionally, the findings highlighted the prevalence of stress among respondents
and the need for specialized yoga sessions tailored to stress management and
relaxation.
Based on these findings, several key suggestions were proposed to further improve
the current situation and capitalize on the opportunities identified. These
suggestions included:
- Offering specialized yoga sessions focused on stress relief and relaxation to
address the prevalent mental health challenges.
- Promoting the holistic benefits of yoga as a comprehensive fitness solution to
encourage increased engagement in physical exercise.
- Developing targeted marketing materials and flexible membership options to
appeal to individuals considering subscribing to yoga classes.
- Creating informative content and resources to educate potential customers about
the benefits of yoga and address common misconceptions.
In conclusion, this project has provided valuable insights and strategic
recommendations to enhance sales effectiveness, leverage data-driven decision-
making, and explore collaboration opportunities in the health and wellness industry.
By implementing the suggestions outlined and continuing to prioritize customer-
centric approaches, Jiyonwall is well-positioned to expand its reach, attract more
customers, and deliver meaningful value to its target audience.
LEARNINGS
LEARNING
TECHNICAL OTHER
Technical Learnings:
During the course of the SIP at Jiyonwall, several technical learnings were acquired,
contributing to professional growth and skill development in specific areas. These
technical learnings encompassed various aspects of sales, market research, data
analysis, and collaboration strategies, providing valuable insights into the practical
application of theoretical concepts in a real-world business environment.
Other Learnings:
Beyond technical skills, the SIP at Jiyonwall offered opportunities for personal and
professional development in various areas beyond the scope of specific tasks or
projects. These learnings encompassed broader aspects of communication,
teamwork, time management, adaptability, and professional ethics, contributing to
holistic growth and skill enhancement.