BRAJESH KUMAR SINGH

Ph. +91 7897408800/8802173279

Email: Brajeshg999@gmail.com

OBJECTIVE
To contribute my potential & skills to the corporate sector and to achieve high standards in life both in terms of
organization growth and personal fulfillment.

EDUCATION
B.Com , D.D.U University Gorakhpur 2nd Div 2010
12th, UP Board 1st Div 2007

10thBiharBoard 1st Div 2005

WORK EXPERIENCE

Flipkart
Designation- Lead Hub Operation-LM ((July. 2019 to till date))
Process-LM Operation
Branch-Gopalganj (Bihar)

Job Descriptions: -

 Handling overall HUB operation First Mile to last Mile.

 Handling team of 45 Field Executive & 11 in-house staff to make sure that logistics operation (Inbound &
Outbound) process has been done correctly according to area wise like receiving of shipments, scanning, delivery,
pickup, tracking & route planning.
 Ensure Hub opening & closing is done as per operational standards and requirements.
 Supervise the Sorters who receive the shipments.
 Planning as per available resources and allocating shipment for bike and van deliveries.
 Ensure all team members are trained and are aware of operational standards.
 Sorting shipment as per defined routes.
 Create the Run-sheet/Pickup sheet and assign daily work to WMs.
 Prepare Reports; Check and revert on mails.
 Execute ERP Transaction.
 Prepare and share Day End reports.
 Collection of cash, accounting and reconciliation with ERP.
 Participate in delivering the shipment/pickup as per operational requirement to the customer when required.
 Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance,
grooming, zero customer escalations, training, coaching as per OKR.
 Adhering & supporting the organization into seamless adoption of new policies & processes.
 Track undelivered shipment in ERP and call customer to identify reasons for non-delivery.
 Track wish master’s performance on a real time basis to ensure all deliveries are completed as per plan.
 Provide support to the Wish Masters in-route and take necessary actions.
 Ensure unexplained Zero stock variance at the hubs on a daily basis.
 Achievement of Key Performance Indicators of TL as per company's goal.
Blue Dart Express Ltd. (DHL) (Feb. 2018 to July. 2019)
Designation- Operation In-charge (STSR)
Process- Operation
Branch- Barabanki (Lucknow)UP.

Job Profile:

 Handling Service Center independently as Operation In-charge

 Accountable for smooth flow of inbound & outbound operation process.
 Establishing process for achieving S/C MBO’s & monitoring SOPs.
 Responsible for customer relation & handling escalations.
 Facility Management.
 Accountable for efficient utilization of resources.
 Last mile delivery management.
 Operation Management.
 Team Management
 Vendor Management
 Cash Management
 Responsible for timely payment of salary& Fuel expense to all the downtime.
 Managing office expense
 RVP
 Pick up Management (Regular, Call & One-time)
 Visited multiple service center to support backlogs clearing like-RTO/Holdings (Gola/Tanda/Deoria)

Blue Dart Express Ltd. (DHL) (July 2012 to Feb. 2018)

Designation- STSR (IT- Operation)
Process- IT-Operation
Branch- RMR/JNK & OKH

Job Profile:

 Making sure to all available asset is working condition, Timely Maintenance & arrange on time solution
for non-working assets like-Repairing/Replacement.
 Data entry of credit customer shipments
 Data processing for bulk customer to process thru k-file
 Maintain All In/ Out Assets details for audit purpose
 Handling counter sales in the absence of Counter staff
 Time to time software updating -Configuration/Installation
 Manual Pod updating hourly
 Code creation and activation for PDA staff
 Received BBD Award for supporting Jodhpur service center in 2014.

Technical Skill

 CCNA, CCNP.
 Diploma in Financial Accounting.
 Good hold on Installation & configuration of windows application.
 Strong Personal Management Skills, Strong Leadership.
 Good Communication and Organizational skills.
SKILLS AND ABILITIES

 Good at Listening, verbal and written skills

 Hands on experience working with MS Office
 Ability to work in teams
 Good Time management skills
 Good Team management skills
Date:

Place:

(Brajesh Kumar Singh)