Gautam Ray gautam.royim@gmail.

com

7011615034
Senior Team Leader

Emerged as a seasoned leader in the dynamic realm of sales and operations, boasting seven years of proven expertise. Driven by an
unwavering passion and fortified by a goal-centric approach, I excel in refining processes to achieve unparalleled results. With a
steadfast commitment to excellence, I navigate the complexities of commerce with precision and finesse, illuminating pathways to
success through honed leadership and strategic acumen.

WORK EXPERIENCE SKILLS

Senior Team Leader Strategic Planning Team Building
Maxicus
04/2023 - Present, CARS24 UAE Leadership Development
Achievements/Tasks
Performance Management Conflict Resolution
Manage a team of 35 agents dedicated to sales in the
Cars24 line of business (LOB). Change Management Decision-Making
Ensure each agent meets the weekly revenue target of 2
lakhs. Coaching and Mentoring Emotional Intelligence
Supervise floor operations, including shrinkage control,
Communication Organizational Skills
floor adherence, attendance management, team
leadership, and employee retention. Performance Evaluation Risk Management
Provide ongoing training to team members on industry
updates. Innovation Adaptability MS Office
Handle client relationships and act as the primary
Google Sheets Strategic Vision
contact for Weekly Business Reviews (WBR) and Monthly
Business Reviews (MBR). Relationship Management Conflict Management
Implement quality control measures to maintain high
standards of service. Negotiation Skills Delegation Resilience

Cultural Competence Budget Management

Team Leader
Nimbus BPO LTD - IndiaMart, Meesho, Magic Continuous Learning Crisis Management
Bricks Process
Stakeholder Engagement Visionary Leadership
06/2021 - 04/2023,
Achievements/Tasks
Ethical Leadership
Supervised a team of 24 agents handling IndiaMart,
Meesho, and Magic Bricks processes, ensuring
adherence to quality standards and performance
metrics.
Monitored individual and team performance using key
IC WORK EXPERIENCE
performance indicators (KPIs) and provided timely
IndiaMart Intermesh (05/2018 - 12/2020)
feedback and support to team members to achieve Quality Analyst
goals.
Resolved escalated customer inquiries and complaints IndiaMart Intermesh (07/2017 - 04/2018)
Sales Executive
promptly and effectively, ensuring customer satisfaction
and retention.

Team Leader EDUCATION

Hatchi India Pvt Ltd
Bachelor of Technology (07/2013 - 05/2017)
12/2020 - 06/2021, Gautam Buddh Technical University
Achievements/Tasks
Conducted regular team meetings to discuss targets,
address challenges, and provide coaching for
performance improvement. LANGUAGES
Acted as a liaison between the team and management,
effectively communicating organizational goals, policies, English Hindi
Full Professional Proficiency Native or Bilingual Proficiency
and updates.
Fostered a positive and collaborative work environment,
promoting teamwork, motivation, and morale among
team members. INTERESTS
Ensure each agent meets the weekly revenue target.
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