QUALITY CIRCLE – INTRODUCTION

Quality Circle is a small group of employees from the same work area who voluntarily
participate in identifying, analysing, finding and suggesting solutions to work related
problems. These suggestions are considered by the Management and all feasible
suggestions are implemented by the group members themselves.

This is basically a collective forum through which the hidden talent of individuals can
be manifested. The key word in Quality Circle is TEAMWORK. It fosters team spirit
among the members. The members are chosen from the same work area because they
have common experience to share. The members interact with each other, understand
each other, share their experience and in the process enrich their knowledge and
improve their performance so as to counter any problem. The emphasis is on “Problem
Solving”. In short, Quality Circle is nothing but “Collective Problem Solving through
voluntary participation”. Individual decisions are often hasty and may not cover all
facets of the problem. But in Quality Circle, collective knowledge and wisdom are
pooled. In the course of discussions, many ideas are generated. Feasible and
implementable ideas are chosen and translated into action by the group members
themselves. Since the idea is not imposed from the top or by any outsider, therefore the
acceptability is in-built in this process.