BUS402 - Certificate Final Exam - Attempt Review - Saylor Academy

8/24/22, 10:13 AM BUS402: Certificate Final Exam: Attempt review | Saylor Academy
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Started on Tuesday, August 23, 2022, 11:38 PM

State Finished
Completed on Wednesday, August 24, 2022, 12:27 AM
Time taken 49 mins 4 secs
Points 36.00/50.00
Grade 7.20 out of 10.00 (72%)
Question 1
Correct
1.00 points out of 1.00
The project management office (PMO) handles all of the following functions EXCEPT:
Select one:
a. maintaining the organization's project management policies and procedures.
b. supervising the project managers.
c. assigning project managers from other departments but not procuring contract project managers.
d. monitoring project performance.
e. providing functional support to projects like project scheduling and project cost analysis.
https://learn.saylor.org/mod/quiz/review.php?attempt=1723493&cmid=17176&showall=1 1/38
Question 2
Incorrect
An Expected Monetary Value (EMV) of $100,000 on a potential project event in the project means which of the following?
Select one:
a. A number that can be ignored
b. An opportunity that must be explored
c. Actual losses on the event
d. Actual investment returns on the event 
e. A threat that must be considered to minimize the project risk
Question 3
Correct
Which of the following is true about a project manager?
Select one:
a. Project managers analyze work processes and explore opportunities to make improvements.
b. Project managers are focused on the long-term health of the organization.
c. Project managers are process focused.
d. Project managers are goal oriented.
e. Project managers standardize the work processes.
Question 4
Correct
According to the Project Management Institute (PMI), the scope statement should address all of the following issues EXCEPT:
Select one:
a. project constraints.
b. project assumptions.
c. project exclusions.
d. code of conduct for the team members working on the project.
e. project deliverables.
Question 5
Correct
CV = $70,000; AC = 90,000; Budget = $200,000. What percent of the project is complete?
Select one:
a. 80%
b. 53%
c. 45%
d. 35%
e. 75%
Question 6
Incorrect
Cody is being trained to act as a new project manager for Project A for Company B. He is confused with a few project documents.
Based on your knowledge as a PMP, which of the following documents does not belong to Cody's project management plan?
Select one:
a. Project scope statement
b. The scope baseline 
c. Quality management plan
d. Milestone list
e. Schedule baseline
Question 7
Correct
As a project manager, John was finally relieved because a major project led by him was just announced a success. According to the
PMBOK, which of the following has likely happened in order to consider John's project a success?
Select one:
a. John's project has met all of the stakeholders' expectations.
b. The phase completion of John's project has been approved.
c. John's client has paid off the project.
d. John's boss is happy.
e. John and his team are promoted and get salary increases.
Question 8
Correct
While assessing your project processes, you have identified some uncontrolled process variations. Which of the following would be
the appropriate chart you may use for this purpose?
Select one:
a. Pareto diagram
b. PERT chart
c. Control chart
d. HR personnel chart
e. Critical path
Question 9
Correct
What is the first step in project planning?
Select one:
a. Establish the objectives and scope.
b. Determine the budget.
c. Select the team organizational model.
d. Determine project constraints.
e. Inspect the deliverables.
Question 10
Correct
Fill in the blank. Risk must be considered in the _____ phase and weighed against the potential benefit of the project's success in order
to decide if the project should be chosen.
Select one:
a. completion
b. closeout
c. execution
d. planning
e. initiation
Question 11
Incorrect
As a project manager, during the project planning stage, you make the schedule a bit more flexible and allot additional duration in
the schedule to minimize schedule risk. This is an example of which of the following concepts?
Select one:
a. Time reserves
b. Planning time
c. Project risk time 
d. Padding
e. Critical path time
Question 12
Correct
Once the project is approved and moves into the planning stage, what happens in the next phase of the project life cycle?
Select one:
a. Agreements for risk sharing need to be concluded.
b. The total risk on the project typically reduces as activities are performed without loss.
c. Risks must be weighed against the potential benefit of the project's success in order to decide if the project should be
chosen.
d. Risks are identified with each major group of activities.
e. A risk response plan can be used to identify increasing levels of detailed risk analysis.
Question 13
Correct
Which of the following is a personal characteristic that reflects the truthfulness of an individual that can be checked against
observable facts?
Select one:
a. Objective credibility
b. Attribution of benevolence
c. Non-manipulative trust
d. High cost of lying
e. Acknowledgment of munificence
Question 14
Correct
Shauna has recently been appointed as a project manager for Project SkyNorth, which is regarded as an important project in her
organization. During the project planning meeting, Shauna is capable of allocating key resources and personnel that she needs for
this project. Which organizational structure is best for Shauna's company?
Select one:
a. Balanced matrix organization
b. Matrix organization
c. Functional organization
d. Projectized organization
e. Hierarchical organization
Question 15
Correct
Which of the following is the process of understanding the knowledge, skills, and abilities needed to manage a task and then
matching the team members with the right skills to do that work?
Select one:
a. Benchmarking
b. Expediting
c. Procurement
d. Delegation
e. Solicitation
Question 16
Correct
Why does the creation of processes for developing teams, establishing priorities, and distributing work and tasks require different
sets of skills?
Select one:
a. Because resources on the project management team may view it as permanent
b. Because resources on the project management team may view it as temporary
c. Because resources on the project team are not aware of the technical aspects of the initiative
d. Because members of the project management team are not aware of the knowledge and skills of the other people working
on the project
e. Because project management teams do not look after the operational aspects of the project and are concerned only with the
strategy
Question 17
Incorrect
The level of communication on a project is directly related to the level of _____.
Select one:
a. decision-making 
b. interest
c. motivation
d. trust
e. time management
Question 18
Correct
Complete the following statement. In a weak matrix environment, the project manager, Eric, has to constantly make an effort to
influence his project team and stakeholders to ensure project success. This is because:
Select one:
a. Eric has a lot of authority.
b. Eric has no or little authority.
c. Eric is controlled by his functional managers.
d. there are no functional managers.
e. Eric has flexibility on authority.
Question 19
Correct
What is considered to be the most useful skill for a project manager who works in a matrix environment in order to achieve project
goals?
Select one:
a. Leadership skill
b. Influencing
c. Conflict management skill
d. Time management
e. Planning skill
Question 20
Correct
"Do it because I said to" is the mantra for project managers who use _____ as the default approach to resolve conflict.
Select one:
a. collaborating
b. compromising
c. accommodating
d. forcing
e. avoiding
Question 21
Correct
Role clarification facilitates the development of all of the following, EXCEPT:
Select one:
a. communication planning.
b. key milestones.
c. work flow organization.
d. approval processes.
e. role boundary spanning processes.
Question 22
Correct
Determining the policies that are needed for the smooth execution of a project relates to which of the following agenda items of
alignment sessions?
Select one:
a. Developing a common understanding of the project purpose
b. Establishing trust among team members
c. Engaging stakeholders in dialogue
d. Developing role clarification on projects
e. Agreeing on the means and methods for accomplishing the purpose
Question 23
Incorrect
Because a key project member resigned, some tasks needed to be reassigned. This became a main issue that needed to be resolved
in a regular project status meeting. During the project meeting, the project manager had to leave earlier due to a family emergency.
Afterwards, a few team members started to argue, so the project meeting took very long without producing outcomes. What is the
possible reason that resulted in the inefficient project meeting in this scenario?
Select one:
a. No project team ground rules were set up.
b. The current communications plan was very poorly designed.
c. The absence of project manager resulted in inefficiency.
d. There was no incentive mechanism set up to encourage team members to take over more responsibilities. 
e. The project team was not very cooperative.
Question 24
Correct
Which of the following is true about management meetings?
Select one:
a. They are short meetings to develop a common understanding of what the short-term priorities are for the project.
b. They focus on short-term activities, usually less than a week in duration.
c. They are purely fact-based meetings with a left-brain type focus.
d. They have very little dialogue except to ask clarification questions.
e. They are oriented toward developing plans, tracking progress of existing plans, and making adjustments to plans in 
response to new information.
Question 25
Correct
Marco is an investor, and Jon is a project team member. Both have intensive technical background for the project that you are
managing. However, recently they have disagreed on the next step to take for the project. They both decide to defer to whoever has
the authority to make this decision. Who has the authority to decide which direction should be taken for the project?
Select one:
a. Project manager
b. Stakeholders
c. The project team
d. Investors
e. The board of trustees of this company
Question 26
Correct
Ahmed is actively initiating a project, so he plans to invite all relevant internal and external stakeholders including sponsors,
customers, project teams, etc. for a kick-off meeting. To ensure all of them are covered in the stakeholder register, which document is
the most helpful for Ahmed to look at?
Select one:
a. Project team activities
b. Scope statement
c. Project charter
d. Work packages
e. Project funding agents
Question 27
Correct
fter Marta obtained her PMP certificate, her boss assigned her to be in charge of a long-term project, which a recently resigned
A
project manager, Todd, had been working on for three years. When Marta looks at historical information that Todd achieved for this
project, which of the following is deemed most critical for Marta to manage her project team?
Select one:
a. Project contract
b. Detailed activity lists and WBS dictionary
c. Legal documents
d. Project lessons
e. Learn who are the project investors
Question 28
Incorrect
Which of the following is an advantage of including the project manager in the project evaluation process?
Select one:
a. It enables the project manager to have an understanding of the selection criteria that can be used when making decisions
about the project during later phases.
b. It may indicate a need for project manager skills and experiences that are different from the project manager who is 
involved in the evaluation.
c. It allows the parent organization to select a project manager whose abilities match the complexity profile of the project.
d. It improves the project manager's level of understanding about the project and ensures that the chosen project manager is
the most suitable individual for executing the project.
e. It helps achieve greater buy-in from the top management of the parent organization.
Question 29
Correct
Which of the following statements is true regarding the start-up phase?
Select one:
a. The start-up phase involves setting up dedicated infrastructure for projects, irrespective of their size.
b. The start-up phase is often the least chaotic of all project phases.
c. The start-up phase is the phase in which the project manager dedicates the least amount of time in developing plans.
d. The start-up phase is an opportunity for the project manager to set expectations for project team members.
e. The start-up phase involves staffing the project, building both internal and external relationships, and archiving documents.
Question 30
Incorrect
As a project manager, Jim was just informed by his project sponsor that he only got half of the resources he requested for the project
due to a recent budget cut. As a PMP, Jim decided to use a schedule network analysis technique to modify the project's schedule with
limited resources. With this change, he added some activity duration buffers. What was the technique Jim applied in this project
scenario?
Select one:
a. Critical path diagram 
b. Critical chain method
c. Reserve analysis
d. Expert judgment
e. Schedule model
Question 31
Correct
After the celebration of the successful milestone completion, a project manager will often do which of the following?
Select one:
a. Continue to increase the intensity of the project to achieve the next milestone.
b. Continue to follow the exact same project plan that helped the team achieve the milestone.
c. Allow the team to reflect on finding new ways of approaching the project work.
d. Select an upcoming key event and designate it as the next milestone.
e. Stretch the goals of the project team, making them more tough and rigorous.
Question 32
Correct
After Ling finished drafting a new project charter, she sent a copy of the charter to all key project parties including the project
sponsor, senior management and key stakeholders, and scheduled a kick-off meeting with them. What will be the most important
goal for Ling to complete the project charter?
Select one:
a. Make a professional looking project charter to impress the key project parties.
b. Get confirmation from the key parties that they have read the charter.
c. Invite the key parties for a nice lunch to establish a friendly relationship.
d. Gather promises from the key project players.
e. Obtain officially signed project charters from the key parties.
Question 33
Correct
As a new project manager, Karen was worried about a statement from her client: "your project deliverable is in low quality with low
grade". According to PMBOK, how can you help Karen distinguish the differences between "quality" and "grade"?
Select one:
a. Quality and grade represent the same thing.
b. Low quality can never be a problem, but low grade is.
c. Low quality represents a true problem, but low grade might not be the case.
d. Low quality with high grade is always desirable to your client.
e. High quality always represents high grade.
Question 34
Incorrect
Which of the following is true about the development of a scope document?
Select one:
a. On a large, complex project, the development of the project scope document can take weeks.
b. The final approval of a project scope belongs to the project manager.
c. Feedback on the scope document is rarely solicited from the project team. 
d. Typically, the client will develop the first draft of the project scope.
e. The client will attempt to develop consensus around the project scope.
Question 35
Correct
What should be done by the project manager to ensure that all the work in the project is included?
Select one:
a. Create a contingency plan.
b. Create a risk management plan.
c. Create a WBS.
d. Create a statement of work.
e. Create a scope statement.
Question 36
Correct
Quality assurance (QA) is a process to audit the quality requirements and the results from quality control measurements. The
objective of a quality audit is therefore to:
Select one:
a. identify ineffective and inefficient activities or processes used on the project.
b. use the outputs of quality audit to correct activities.
c. generate a list of activities that are not going to be paid by the client
d. monitor the project progress.
e. improve project quality.
Question 37
Correct
A project budget estimate that is developed with the least amount of knowledge is known as which of the following?
Select one:
a. Rough order of magnitude (ROM) estimate
b. Scope of work estimate
c. Conceptual estimate
d. Line estimate
e. Milestone schedule estimate
Question 38
Incorrect
If SV = $50,000 and SPI = 1.4, then what is PV?
Select one:
a. $125,000
b. $70,000 
c. $35,714.29
d. $50,500
e. $100,000
Question 39
Correct
Which of the following establishes key dates throughout the life of a project that must be met for the project to finish on time?
Select one:
a. Critical path
b. Ballpark estimate
c. Pert diagram
d. Slack chart
e. Milestone schedule
Question 40
Correct
What is the most critical aspect in developing a project plan that meets project specifications within the timeframe and at the lowest
costs?
Select one:
a. Assessing risk management
b. Providing documents that specifically comply with the quality standards in use
c. Emphasizing error prevention and customer satisfaction
d. Requiring commitment to quality by all the employees and business partners
e. Developing a project execution plan that matches the complexity level of the project
Question 41
Incorrect
According to the PMBOK guide, which of the following techniques uses optimistic, pessimistic, and most likely duration estimates to
calculate activity durations for project planning purpose?
Select one:
a. Three point estimate
b. GERT
c. PERT 
d. Critical path
e. Critical chain
Question 42
Correct
Which of the following statements about flowcharts is true?
Select one:
a. Most flowcharts use one width of column to represent a category, while the vertical axis represents the frequency of
occurrence.
b. If a particular method is a standard of quality, you can compare your organization's quality plan to it by flowcharting.
c. A flowchart shows the ratio of cost of increasing quality to the resulting benefit.
d. If some of the functions of a project are repetitive, flowcharting can be used to identify trends.
e. Flowcharting is useful for communicating responsibility for work processes.
Question 43
Incorrect
As a project manager, while Kathy was trying to categorize all potential risks for her new construction project M based on levels of
probability and impact on the project, she identified a potential risk, regarding a schedule conflict with another project to obtain
critical equipment for a short time period. Overall, because this risk is probable and might impact her project M, Kathy wants to
record this risk; however, she is confused about where she should document this type of risk. According to the PMBOK guide, where
should Kathy document this risk?
Select one:
a. Watch list
b. Risk management plan
c. Project management plan
d. WBS 
e. Scope management plan
Question 44
Correct
During the start-up phase, a project manager will conduct one or more _____ to develop plans for establishing the project office and
for developing project policies and procedures.
Select one:
a. cross functional meetings
b. management meetings
c. kickoff meetings
d. action item meetings
e. leadership meetings
Question 45
Incorrect
Which of the following statements regarding project milestones is false?
Select one:
a. Project milestones represent significant events on the project.
b. A milestone is an event that consumes no time or resources. 
c. Project managers use milestones to increase this intensity and focus to keep the project on schedule.
d. Milestones are used to prevent the delays of hard decisions to the end of the project.
e. Project milestones allow the project manager to prevent the end of project pressure from spreading over the life of the
project.
Question 46
Correct
Which of the following statements about post-mortem meetings is true?
Select one:
a. Post-mortem meetings are opportunities to discover obstacles to goal achievement.
b. Post-mortem meetings give the project team a chance for calm reflection of the overall project.
c. Post-mortem meetings are left-brained, creative meetings that focus on the people issues of the project.
d. Post-mortem meetings are focused on information sharing with little discussion.
e. Post-mortem meetings are focused on developing and progressing goals.
Question 47
Correct
Which of the following statements is true regarding contracts?
Select one:
a. They are the filters through which project members screen information that is shared.
b. They do not lend themselves to create an environment of trust.
c. The success of larger, more complex projects is more dependent on contracts than on relationships of trust.
d. Without contracts, projects that are highly dependent on an information-rich environment will suffer.
e. Contracts promote the growth of a trusting project culture.
Question 48
Incorrect
Which of the following activities is affected by events that change the characteristics of other activities?
Select one:
a. Relationship dependence
b. Complex systems 
c. Adaptability
d. Change management
e. Complexity
Question 49
Incorrect
What is a disadvantage of having clients actively participate on a project?
Select one:
a. Thoroughly record all lessons learned from the project.
b. Invite the client for a celebration party. 
c. Release all project team members to another new project.
d. Ask clients to transfer the rest of funds to terminate the project.
e. Carefully review the project exit criteria, and ensure that the final project meets the client's approved criteria before the
project is terminated.
f. Clients do not have the project management experience of the project team.
g. Clients might decrease their personal investment in the project.
h. Clients rarely add value to team discussions and activities.
i. Clients may have undue influence on project decisions.
j. Clients may conduct full-day meetings for reviews of complex projects.
Question 50
Correct
Which one of the following is the last step of project closings?
Select one:
a. The client has accepted the product.
b. Archives are complete.
c. The client appreciates your product.
d. Lessons learned are documented.
e. Temporary staff is released.
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8/24/22, 10:13 AM BUS402: Certificate Final Exam: Attempt review | Saylor Academy

 Back to 'Certificate Final Exam\'

Started on Tuesday, August 23, 2022, 11:38 PM

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Which of the following is true about a project manager?

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CV = $70,000; AC = 90,000; Budget = $200,000. What percent of the project is complete?

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What is the first step in project planning?

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The level of communication on a project is directly related to the level of _____.

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Role clarification facilitates the development of all of the following, EXCEPT:

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Which of the following is true about management meetings?

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Which of the following statements is true regarding the start-up phase?

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Which of the following is true about the development of a scope document?

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If SV = $50,000 and SPI = 1.4, then what is PV?

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Which of the following statements about flowcharts is true?

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Which of the following statements regarding project milestones is false?

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Which of the following statements about post-mortem meetings is true?

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Which of the following statements is true regarding contracts?