J OHN K YEREMEH , M.S.

Columbus, Oh
614-307-7000 | jkyeremeh09@yahoo.com
www.linkedin.com/in/john-kyeremeh

H EALTHCARE A DMINISTRATION | P ROJECT M ANAGEMENT | B USINESS O PERATIONS

Accomplished, versatile, and experienced professional with over five years of practical experience in project
management, process improvement, and overseeing business operations. Experience in identifying and accelerating
strategic measures to strengthen performance and support the development of business improvement. Known for
excellent analytical skills combined with a superior understanding of building sustainable relationships with internal and
external stakeholders.
C OR E C OMPE T E N C IE S
Operations Project Management Client Relations
Risk Management Team and Project Leadership Full Lifecycle Recruitment
Performance Management PeopleSoft/Oracle/EPIC/AMISYS Budget Management

P R OF E S S ION A L W OR K E X PE R IE N C E
COINBASE INC, COLUMBUS, OH (REMOTE) March 2022– June 2022
Accounts Operations Specialist
 Managed monitoring, maintained accounts, and resolved client concerns with CoinBase platform
 Monitor all customer service calls and ensure completion within required timeframe and ensure
compliance to all policies and procedures.
 Achieved 90% Quality on Internal and External customer interface calls in the first month
 evelop monthly, quarterly and annual goals and action plans
 Maintain accurate records and document all customer service activities and discussions.

CENTER FOR AUTISM AND RELATED DISORDERS, INC, ALEXANDRIA, VA Dec 2019– July 2021
Operations Manager
Oversees all facets of management operations and supports the strategical activities of the Center across multiple areas
and projects to provide exceptional services to clients and stakeholders.
 Leads and provides leadership to cross-functional teams with 30 therapists, medical professionals, special Ed
Teachers, IT, and administrative staff to ensure operational standards and client satisfaction.
 Acts as a liaison with senior management and provides periodic project progress. Addresses all complex business
solutions and escalates all known issues to the appropriate department promptly.
 Performs HR functions including the design and implementation of a hiring process to target a sophisticated
workforce. Ensures candidates are assessed fairly and creating an equitable interview process.
 Facilitates regular monthly project meetings and follow-up with team members (both internal and external) as
required to focus on business and operational issues or technical issues with IT.
 Completes objectives and deliverables to align with company policy, organizational goals, and team strategic
direction.
 Develops and sustains internal and external stakeholder relationships to coordinate and manage shared
interests.
 Spearheads the new employee onboarding, orientation, and mentoring program.
MEDIANT HEALTH, COLUMBUS, OH 2019– 2019
Health Resources Consultant (Contract)
 Evaluated business processes, identify opportunities for improvement, and make recommendations to clients.
 Established credibility and developed relationships with mid-level executives and senior client managers.
 Maintained the regular update of accurate records of patient documentation, company database, and files.
 Managed process improvement effectively, leveraging existing implemented solutions to achieve better
performance and outcomes.

NATIONWIDE CHILDREN’S HOSPITAL, COLUMBUS, OH 2017– 2019

Patient Access Ambassador
 Managed the overall eligibility verification process for patients to ensure insurance and eligibility status before
services are administered.
 Spearheaded a new scheduling concept in performance with management’s stated objectives, reducing the no-
show rate to less than 10%.
 Facilitated all administrative and patient service operational tasks to ensure a smooth transition of services and
operations.
 Partnered with senior-level executives to ensure projects comply with organization guidelines.

UNITED HEALTHCARE, COLUMBUS, OH 2015-2017

Sr. Provider Data Specialist
 Extracted data and analyzed the complex and detailed information resulting in the elimination of over 500 faults
within Provider Directories.
 Corresponded with our business solutions partners to ensure timely communication and resolution of identified
deficiencies.
 Collaborated health records using SharePoint resulting, in the maintenance of over 400 outdated records within
six months.

E D U C A T ION
Franklin University, Columbus, OH
Master of Science in Healthcare Administration
Bachelor of Science in Healthcare Administration/Management

C E R T IF IC A T ION
CompTIA Security + Certification