eBook | PUBLIC

Integrating SAP
Concur Solutions
Into Your Ecosystem
Top 5 Considerations for IT Leaders
Fully digitized spend management tools can help you achieve and maintain Top 3 perceived benefits of
business resilience and agility by: digital transformation
as reported in a 2022 survey of
• Providing near real-time control over cash flow over 1200 global finance leaders:
• Streamlining and accelerating expense and invoice processes • 50% improve business
• Automating employee policy compliance and fraud detection process efficiency1
• Increasing employee productivity, well-being, and engagement • 44% enable the business to run
successfully whether employees
work in the office or remotely1
At the same time, as an IT leader, you know the success of any technology
• 43% faster progress in
solution hinges upon how well it integrates with your existing business systems digitizing finance processes1
and how quickly it’s adopted and used by employees.
1. Analysys Mason 2022, Travel, Expense,
and Vendor Invoice Management Study
To help you consider your options, we’re sharing the top five integration criteria
we’ve gathered from working with over 51,000 businesses worldwide:
Criteria 1: Integration Options
Criteria 2: Data Security
Criteria 3: Solution Partner Ecosystem
Criteria 4: User Training and Support
Criteria 5: Proven Results

Keep these criteria in mind when evaluating, choosing, and eventually

integrating spend management solutions into your business.

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Criteria 1: Integration Options
Spend management solutions give your company the ability to digitize,
integrate, and automate expense, travel, and/or invoice processes from end to
end. Exactly how a specific product or connected solution platform integrates
into your business, however, will depend on your existing technology systems,
resources, budget, and the complexity of your data handling requirements.

Keep in mind, the right vendor should be able to meet those requirements,
rather than the other way around. At a minimum, your solution provider should
be able to clearly and confidently address all of the following concerns:
• Will the solution(s) be complex to set up?
• Will integration require significant internal resources?
• Will the setup and rollout process be excessively time-consuming?

“Both financial and IT decision makers are looking for solutions that
will help them to automate and integrate various lines of business
throughout the organization, including adopting travel, expense,
and vendor invoice management software.”
Analysys Mason 2022, Travel, Expense, and Vendor Invoice Management Study

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Four Ways to Integrate SAP Concur Solutions

1 On-Demand

2 sFTP

3 Web Services

4 Pre-Built Connectors

With SAP® Concur® solutions, there are four primary integration options. It’s
important to note that these integration options are not bound to a one-size-
fits-all approach. Our solution experts can work with you to develop an
integration process specific to your business requirements, and then make the
integration and rollout as straightforward as possible.

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 1 On-Demand

The on-demand integration option allows users to access company data Features:
directly through the SAP Concur platform. Whether adding an employee or • Create a customized file layout

updating a workflow, your users can login and make the change instantly. This • Save the output as .xls, .csv
or .txt
option will, however, require a physical resource to make the changes manually.
• Download approved expense
This option is primarily recommended for smaller companies that make reports or invoices directly
minimal changes to their system over time. through the application

2 sFTP

The Secure File Transfer Protocol (sFTP) integration option is often a good fit for Features:
many businesses. By using an sFTP directory to facilitate a secure transfer of • Extract files can be pushed from
SAP Concur to the sFTP server
flat files, your business can schedule the import or export of data on a daily or for pickup by the client
weekly basis. During setup, our solution experts will describe each point of • Employee and List Import files
integration and how to transform your data into the correct import format. We can be placed on the sFTP
will then work with your team to ensure everyone is comfortable with the import server for import into
SAP Concur
and export process.
• Up to 10 public IP addresses
can have access to the sFTP

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 3 Web Services

The Web Services option is ideal for businesses that are looking for a more Features:
immediate transfer of data. SAP Concur uses RESTful APIs to push and pull • Pull data from SAP Concur for
in-depth reporting
data into our solutions. This provides your business with the ability to customize
• Reconcile/validate data
when, how, and what data you’re sending to SAP Concur. An additional benefit
• Get, post, put, or delete data
is that your IT team can get your SAP Concur solutions up and running right into SAP Concur
away by first implementing the sFTP option, and then take the time needed to • Callouts from SAP Concur allow
build and integrate your specific Web Services connectors. See the Developer clients to add an interaction
Center for additional information. with an outside system

4 Pre-Built Connectors

There are a wide variety of pre-built partner connectors in the SAP Concur App Features:
Center that you may be able to leverage to significantly reduce your integration • 50+ ERP, CRM, HR, SaaS
management, compliance,
time. Please visit the App Center to see all of the available connectors. employee experience, and
accounting system integrations
• Pre-built connectors for
SAP, Microsoft D365, Intuit
Quickbooks, Oracle, Sage
Intacct, and more

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Criteria 2: Data Security
Even the most seamless integration option is a non-starter if the spend
management solution doesn’t continually meet or exceed international data
security, privacy, and compliance standards. As an IT leader, you likely know
these requirements inside out, and so should your chosen solution partner.

Our Commitment to Data Security

At SAP Concur, we invest in improving our cloud architecture so we can
continue to meet the functional and safety needs of our customers around the
world. Our SaaS solutions are audited regularly for compliance with global
standards of security and service management, so our customers can have the
assurance that data confidentiality, integrity, and availability are maintained at
all times.

PCI DSS Annual Audit ISO 27001 ISO 9001

Quarterly Scans Annual Audit Annual Audit

BS 10012 In conjunction with parent

corporate SAP SE (the certificate
SOC1/SOC2 Annual Sarbanes Oxley covers all of SAP), we are audited to
Audit Biannual Audit Annual Audit this privacy standard.

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Data Security + User Experience At a Glance: SAP Concur
Sometimes data security and user experience can seem diametrically Data Protection

opposed to each other. With SAP Concur, however, that’s never the case. Encryption at rest
• Credit card numbers
Our connected platform offers a variety of features that can help you achieve
• Passwords
both goals, including:
• SAP Concur uses self-
• Single Sign-On (SSO) so your users can access multiple applications using encrypting hard drives
one set of credentials • Backups
• Support for SAML-based SSO, so your company can have a higher degree of
control over user ID management and authentication policy Encryption in motion
• Web browser sessions
• A wide variety of web and mobile connectivity options, supporting both your
• Webservice APIs
employees’ user experience and your software integration needs
• Batch data feeds

To learn more about how SAP Concur solutions provides data

security you can trust, visit concur.ca.

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Criteria 3:
Solution Partner Ecosystem
For any spend management solution to be of value beyond the day you
integrate it into your business, it must also connect to a robust partner
ecosystem that will ensure future scalability. If the solution you’re evaluating
can’t meet this essential requirement, your investment may quickly
become obsolete.

Solutions That Will Grow With You

With SAP Concur solutions, you’ll gain access to an extensive ecosystem of over
700 SAP Concur partners. These best-in-class partners help make our spend
management solutions more relevant and attainable to companies just like
yours. Regardless of your company size or industry, our partners can help you
buy, build, implement, service, support, and run the SAP Concur solution that
best fits your unique needs. SAP Concur has a service to allow access to our
APIs to develop new travel, expense, and procurement apps that can optimize
spend, increase productivity, and help you run a better business.

“The integration with other systems allowed us to use SAP Concur

tools more efficiently and saved the company money and time.”
SAP Concur user, via G2.com

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SAP Concur Partner Ecosystem Highlights
From innovative integrations to solution providers with industry or local market expertise, there is an SAP Concur partner in our
ecosystem ready to help you accelerate your business transformation.

Built Just for You Best-In-Breed

SAP Concur partners play a critical role by building, extending,
customizing, and enriching our technology platforms to deliver
innovative and tailored solutions that meet the exacting needs
of customers all over the world. Each partner brings its own
unique blend of expertise, skills, and services to deliver the
solution you need and act as your trusted advisor today and
into the future.
Unlike other partner programs, SAP Concur rewards and
measures more than just revenue performance. Our program
also incentivizes partners on those things that matter most to
you, such as customer satisfaction, quality, and skill level. This
creates a culture that places a strong emphasis on building
customer relationships and not just closing deals.

Quality Built-In
Each SAP Concur partner has been chosen for their
capabilities, expertise, and value to customers. Partners also
undergo training and/or certification processes to provide a
high-quality level of service.

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Criteria 4: User Training and Support

71%
As part of the integration process, you may be leading or supporting your HR
team in the onboarding, training, and support of employees who will use the
spend management system, apps, and tools. The right solution partner will help of businesses consider user
take the majority of the solution training and support tasks off of your team’s experience and improved time
shoulders, so you can focus on generating more strategic value for the business. savings to be important features
when selecting their next solution.2

A Trusted Team of Experts

The SAP Concur team will provide your system administrators and employees “I had a superb experience
with direct access to training and support that will: with SAP Concur, and
• Give employees the answers they need, 24/7, in multiple languages mainly its staff. They are
• Provide learning resources, downloadable guides, and easy-to-use tools to phenomenal, they’re always
ensure a high rate of user adoption there to support you, they’re
• Offer ongoing webinars, events, and on-demand educational opportunities always there to help you
• Foster a vibrant online community of solution users and thought leaders troubleshoot or provide you
with solutions that you
Depending on your support requirements, you may also be partnered with our
may need.”
Customer Success Team for ongoing solution support after integration.
Tasha Anglin, Accounting Team Lead,
Baylis Medical

2. Analysys Mason 2022, Travel, Expense, and Vendor Invoice Management Study

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Criteria 5: Proven Results

99.7%
As an IT decision-maker, there can be nothing more daunting than not knowing
whether the technology you’re integrating will work as promised by the vendor,
and as promised by you to your senior management and employees. And if it SAP Concur service uptime SLA
does, whether the investment will keep providing solid ROI for months and years
to come. What makes the difference? Choosing an established solutions partner
with a proven track record in contributing to the success of its customers.

We are that partner. SAP Concur solutions offer:

• Highly rated expense, travel, and invoice management solutions (based on
user ratings, social data, and industry reviews)
• A large, diverse, and loyal customer base, and vibrant user community
• Exceptional product reliability and performance backed by a knowledgeable
support team
• A consistent output of new technology innovations and thought leadership
• A rapidly growing ecosystem of partner products, apps, and connectors

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Find Out Why Over 51,000 Businesses Have Already
Integrated SAP Concur Solutions
As an IT leader, you know that having fully integrated business systems is
essential for data connectivity, reliability, and security. And the SAP Concur
platform is a highly rated choice for business expense, invoice, and travel data.
Take the next step in your consideration process by finding out what integrating
SAP Concur solutions would be like for your organization:

• Speak with an SAP Concur sales representative

• Visit the SAP Trust Center
• Take a Concur Expense self-guided demo
• Take a Concur Invoice self-guided demo

Ranked a leader for expense, travel, and invoice

management in the Fall 2022 and Spring 2023
G2 Grid Reports.

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