The master school

session 2024 - 25
periodic assessment -I
subject: IT(402) class: 9th
General instructions :-

 all question are compulsory.

 marks are indicated against each questions.
1. Multiple choice questions. (6)
(i) _______ means communication without words.
a. Object communication
b. Oral communication
c. Written communication
d. Nonverbal communication
(ii) Exchange of information, ideas and feeling is called _______.
a. Communication
b. combination
c. conversation d
d. connection
(iii) A ______ connect the sender to the receiver .
a. Channel
b. Communication
c . Noise
e. Feedback
(iv) The response given by the receiver is known as _______.
a. Decoding
b. Feedback
c. message
d. Encoding
(v) Bank customer use ATM for____.
a . Cash withdrawal
b. View current balance
c. Cash deposits
d. All of the above
(vi) Communication is a _____ exchange of information such as giving and receiving.
a. two way
 b. one way
c. no way
d. three way
(vii) ICT stands for.
a . Information and communication technology.
b. Information and communication terminology .
c. Information and common technology.
d. Information to communication technology.
(viii) Computer takes data as ____ process it and produce the result as______.
a. Output/ input
b. Input/ output
c. both of the above
d. none of the above
(Ix) Information technology that enables the business by improving the quality of service
is______.
a. IT
b. ICT
c. ITeS
d. None of the above
(X) BPO stands for
a Business process out
b. Busy process outsourcing
c. Business process office
d. Business process outsourcing
Assertion - reason type questions
Directions (xi and xii) in the question given below there are two statements marks as a
assertion (a) and reason (r) read the statement and choose the correct options.
a. Both Assertion (a) and reason (r) are true and reason are is the correct explanation of
assertion.
b. Both assertion (a )and reason (r) true but reason (r) is not correct explanation of
assertion (a).
c. Assertion (a) is true but reason (r) is false.
 d. Assertion (a) is false but reason (r) is true.
(xi) Assertion (a) : the style and duration of eye contact is considered appropriate across the
globe looking into the eyes and talking is considered a sign of trustworthiness and
confidence.
Reason (r): A different tone can change the perceived meaning of a message the tone gives
emphasis to the message and shows how clearly it can be true.
(xii) Assertion (a): the blackboards are completely replaced by modern iwb boards that are
used by the teachers to teach and explain the topics in as interesting manner.
Reason (r): using Information technology teachers can download videos and other differences
materials from the internet and use these while teaching in order to explain the topic in a
better manner.
2. Answer the following questions:- (3*2
i. define verbal communication with example.
ii. What do you understand by the term IT?
iii. what is business communication?

3. Answer these questions:- (3*3)

i. Describe body language .
ii. Explain visual and auditory methods .
iii. for what purpose is it used in business ?

4. Define communication barrier and identify the different kind of barriers. (4)