FACILITIES

MANAGEMENT
PROFESSIONAL
DIPLOMA
 Facilities Management Professional Diploma

In today’s complex world, facilities managers are not well equipped with the right knowledge
to manage the built environment. Facilities mangers need to develop their competencies and
gain a more holistic view on how business works while manage growth and the dynamic
change in the environment in parallel with managing people’s expectations, satisfaction and
health.
The FM diploma is designed for professionals who want to apprehend Facilities Management
with a comprehensive overview of best-practice management in a broad range of areas.
This professional diploma consists of 8 core courses that cover the fundamentals, standards,
and knowledge of FM, as well as the practical skills of using FM technology tools to manage
any facility. The courses focus also on operations design, maintenance, sustainability, project
management, and services transition related to people.
Participants are required to complete all courses, in sequential order.

1. Introduction to FM
Description/Outline
This is an introductory course in the field of Facilities Management. Participants are
equipped with the practical knowledge to discuss and reflect on. This knowledge-based
course will provide the participants with the FM basics, tools, techniques and working
knowledge of facility systems, structure to help them enhance and fine-tune their FM skills
as well as build and improve the performance of their teams
Participants are required to complete all courses, in sequential order, in one academic year.

Learning outcomes:
By the end of this course, students will be able to:
 FM Fundamentals
o Definition of FM
o FM History
o Importance of FM
o FM Roles, field structure and career paths
o FM organization & typical structure
 Facility Action Plan
o Apply an action plan for facility development
o Types of FM Organizations
o Basics of FM Service Plan
 Facility Evaluation
o Describe the main elements of any facility
o Assess the general status of any facility
o Needs Assessment tool
  Facility Services Management
o Classify FM Services
o Services action plan
 FM Sustainability & Technology
o Sustainability categories
o Carbon Footprint
o Apply new FM technologies
o Relation between Technology and Sustainability
o Smart Cities Communication & Documentation
 FM Resources
o Definition
o Select the best resources for facility management services
o Types of resources
o Managing FM team
o In-house vs. outsourcing
 Stages of FM contract
o Types of Projects
o Simple RFP for FM services
o Service Level Agreements SLA
o Key Performance Indicators KPI
o Asset Register
 FM Performance Measurement
o FM Service Assessment
o Evaluate Facility management services for built facilities.
o Quality measures & management
 21st FM Trends and next step
o Discuss the modern trends in FM industry.
o Evolution of FM
o Future of FM
o BIM in FM

2. Facility Information Management - Technology in FM

Description/Outline
This course provides knowledge about the technology used in the field of Facilities
Management. Participants will learn how to differentiate between various technology tools.
Moreover, participants will develop an understanding of the models that could
accommodate the needs of the organization based on the model selected and acquired.
3. Design for FM Operations
This course is designed to provide participants with the knowledge and skills necessary to
learn how to develop/assess a full Facility Management (FM) program, starting from
creating a facility management vision, mission, and strategy to risk management,
operations management, and finally reaching the performance management.
Learning outcomes:
 FM Strategy
 Introduction to ISO 41001
 Facility Management operations Planning
 Creation of policies, processes and procedures
o Issue policies guidelines
o Establish processes and SOPs
 Factors contributing to Performance measurement
o Measuring and Reporting tools
 Types of Facilities Management Service Agreements
 Drafting FM service agreements
 Project and Group presentation

4. FM Maintenance and Services Transition

This course provides an understanding of the FM maintenance influencing various aspects
of an organization operation and its various developmental phases. It is designed to expose
participants to the most relevant FM operational challenges and the relationships between
the key stakeholders in any organization and the FM team.
The second part of the course is designed to provide a comprehensive understanding of
Facility Management Services Transition, with a focus on four key areas: Change
Management, Occupational Health and Safety, Wellbeing in the Workplace (specialist), and
Influencing Behavior and Psychology of People. Participants will gain practical knowledge
and skills to successfully manage and navigate the challenges associated with transitioning
facility management services. The course aims to equip learners with the necessary tools to
ensure a smooth transition while prioritizing the safety, well-being, and productivity of
employees.
Learning outcomes:
 Maintenance Management
 Maintenance Challenges
 FM Team composition
 Change Management
o Understanding the fundamentals of change management in facility
management transitions
o Identifying the need for change and managing resistance
o Developing effective communication strategies
 o Creating a change management plan and timeline
o Assessing and mitigating risks associated with change

 Occupational Health and Safety

o Overview of occupational health and safety regulations and standards
o Identifying workplace hazards during the transition process
o Implementing safety protocols and procedures
o Conducting risk assessments and developing control measures
o Ensuring compliance with legal requirements

 Wellbeing in the Workplace (Specialist)

o Exploring the concept of workplace wellbeing and its importance during
transitions
o Assessing the impact of facility management transitions on employee
wellbeing
o Developing strategies to promote physical and mental health in the workplace
o Implementing wellness programs and initiatives
o Evaluating the effectiveness of wellbeing interventions

 Influencing Behavior and Psychology of People

o Understanding human behavior and its impact on facility management
transitions
o Applying principles of psychology to influence positive change
o Developing effective communication and persuasion techniques
o Managing conflicts and building collaborative relationships
o Leveraging motivation and incentives to drive desired behaviors

5. Sustainability in FM
This course is designed to provide participants with a thorough fundamental knowledge in
terms of the sustainability of the Facility Management profession. They will be able to
define sustainability principles in Facility Management, identify the benefits of
sustainability, and recognize commonly used terminology. Also, the course will provide
participants with the information, tips, and tricks required to carry out their roles
effectively.
Learning outcomes:
 Define the Sustainability & Triple bottom line
 Explain SDG & ESG
o ESG vs. CSR vs. sustainability:
 Factors contributing to sustainable facilities management
o Sustainable Facility Management importance & relation to Climate
Change
o Initiatives of sustainability and feasibility check
o Generate sustainability policy
 Identify Financial Concepts for Sustainable Facilities 4
  Apply a sustainability plan for facility development 4
 Recognize Categories of sustainable facilities Operations:
o Energy & Energy Use Intensity (EUI) Index
o Water
o Materials
o Indoor Environmental Quality
o Waste Management
 Identify Measuring and Reporting tools on Sustainability 8
o Issue sustainability report and guidelines
o Global Reporting Initiative (GRI) reporting protocol
o Create a Carbon Footprint report - Measure GHG of facilities
 Apply Building Rating Systems & Sustainability Standards
 Site Visit to AUC Sustainable Initiatives
 Project and Presentation

6. Project Management in FM
This course provides participants with an understanding of the role of the facilities
manager in the construction projects. Participants will discuss various applied project
management models and approaches. In addition, participants will discuss the effect of
project management as a function and as an approach on the FM dynamics.
Learning outcomes:
 Introduction to Assets Management in Facilities
o Overview of assets management and its importance in facilities.
o Roles and responsibilities of facilities managers in asset management.
o Asset management frameworks and industry standards.

 Asset Management Strategies and Planning

o Developing asset management plans and strategies.
o Risk assessment and mitigation strategies in asset management.

 Asset Inventory and Assessment

o Conducting comprehensive asset inventories.
o Asset condition assessment and performance evaluation.
o Utilizing data and analytics for asset decision-making.
o Asset tracking and data management technologies.

 Lifecycle Management
o Developing asset lifecycle management plans.
o Asset reliability and availability optimization.
 Risk in Facility Management
o Identifying and assessing risks associated with assets.
o Developing risk mitigation strategies for asset management.
o Insurance and legal considerations in asset management.

 Procurement and Replacement Strategies

o Asset procurement processes and vendor selection.
o Developing asset replacement and upgrade strategies.
o Cost-benefit analysis and financial considerations.

 Introduction to Project Management in Facilities Management

o Overview of project management concepts and methodologies.
o Role of project management in facilities management.
o Project life cycle and project phases.
o Key project management processes and their application in facilities
management.
o Project Initiation and Planning
o Project Execution and Control

 Quality Management in Facilities Management

o Quality assurance and quality control in facilities management.
o Service level agreements and performance metrics.
o Continuous improvement and customer satisfaction in facilities
management.

 Project Communication and Stakeholder Management

o Effective communication strategies in project management.
o Stakeholder identification, analysis, and engagement.
o Managing project teams and resolving conflicts.
o Project reporting and documentation.

For more Information

sse.aucegypt.edu/centers/ess
edvp@aucegypt.edu
tel 20.2.2615.4333
facebook.com/AUC.ESS