Full name: Nguyen Thi Xuan Mai

Nguyen Duy Nam

Class: CDKDXK 27R

FLOW CHART 1

Tom: Excuse me. Are you Massan?

Massan: Yes, that’s right.
Tom: Good morning, Ms. Massan.
I’m Tom from BC education
company. You can call me Minh.
Welcom to Ho Chi Minh city.
Massan: Good morning Mr.Tom, nice to
meet you.
Tom: Nice to meet you, too. I’m here to
take you to our company. Let’s go
to my car. Can i help you with your
luggage.
Massan: Yes, please.
Tom: How was your flight?
Massan: It was pretty long, but it was fine.
Tom: Is this your first trip?
Massan: Yes, it is. Are there any interesting
places to visit here.
Tom: Yes, there are some famous places
such as Ben Thanh market, Ho Chi Minh
city museum of History, Nha Rong Habor…
Masson: That sounds interesting. So, How about
special food?
Tom: Sure, I think you should try Banh Canh,
Bun Cha, Pho… They are very good.
Massan: Great. Thank you vrey much.
Tom: I’ll show you around the city if you have
some free time this Saturday.
Massan: Really? I’ll call you when I have free time.
Tom: OK. Please come in see you later.
Massan: Thank you for your talking with me. Bye.
 FLOWCHART 2

May: Good morning, Mr. Tom.

I’m May from the Youth Newspaper.
Nice to meet you.
Tom: Nice to meet you, too.
May: Can I ask you some question?
Tom: Of course!
May: First. What do you do?
Tom: I’m a sales manager, and I work for
a company in Jakarta.
May: What time do you get up in the morning?

Tom: I get up at 5:00 am and leave for

work at 7 am.
May: Where do you usually have lunch?
Tom: Well, I have lunch with my colleagues
in the company.
May: What do you do in the evenings?
Tom: Hm, I often listen to music, read a book
and play the piano.
May: That’s a great way to end the day.
Thanks for sharing about your life.
Tom: Nothing. It’s my pleasure!
FLOWCHART 3

Nam: Reng…Reng…Reng…

Mai: Good morning, this is ABC cellphone store. I’m Mai, how may I help you ?

Henry:Good morning! I’m interested in buying a new smartphone . Could you give me some
information?

Mai: Certainly!I think that you should buy a model from Apple, especially iPhone 15 Pro
Max.

Henry: Sounds interesting! Can you tell me more about its functions? I’m particularly
interested in its performance and design.

Marry: Indeed! About its performance, iPhone 15 Pro Max features the powerful A17 Pro
chip which is outstanding. And for its design, it has an titanium design, making it both strong
and lightweight.

Henry: Wow! That sounds great. What about its battery life?
Marry: the iPhone 15 Pro Max comes with a battery that can easily last a full day if you use it
for your work. And in case you want to know about its camera, it uses an advanced dual-
camera system that can support 5x optical zoom for users.

Henry: That’s impressive! What color options are available?

Marry: About that, iPhone 15 Pro Max comes in four elegant colours: black, white, blue and
natural.

Henry: That sounds wonderful! I think I’d like to order the black one.

Marry: Perfect! May I have your name and phone number, please?

Henry: Certainly. My name is Nam, and my phone number is 0822605171

Marry: Okay, your phone number is 0822605171 and your name. Oh sorry, do you mind
spelling your name?

Henry: Of course, the spelling is N-A-M

Marry: Thank you! I have noted down all your information. Just to confirm, your name is
Nam and your phone number is 0822605171, correct?

Henry: Yes, that’s correct, thanks for helping me out.

Marry: It’s my pleasure to help our customers. We will contact you as soon as your order is
about to be delivered. Thank you for choosing us.