Umar Nazir

 Street no 3 Sahi Vilas Stiana  28.02.2001  +92-301-9669853

Road Faisalabad. umarnazir595@gmail.com
38000

EDUCATION

1.Bachelors in Computer Science from Post-graduate College Faisalabad.

EXPERIENCE

2-year experience as an AR Executive in Hurricane Medical Mangement.

Generate and submit medical claims to insurance companies for services rendered to patients. All required
information, including patient demographics, medical codes, and provider details, is accurately documented
on the claims.

Monitor and track insurance claim submissions to ensure prompt reimbursement. Investigate and address
any claim denials, rejections, or discrepancies in coordination with insurance providers.

Record and reconcile payments received from insurance companies, patients, or other payers. Update the
billing system with accurate payment information to maintain up-to-date financial records.

Implement an effective follow-up strategy for unpaid or denied claims. To resolve outstanding issues, clarify
information, and ensure proper claim adjudication, communicate with insurance companies.

Generate patient statements and invoices for services not covered by insurance. Develop and implement
strategies for patient collections, including setting up payment plans and negotiating settlements when
necessary.

Prepare regular reports on accounts receivable status, aging, and collection efforts. Provide insights into
cash flow projections and identify trends or issues impacting revenue.

Address inquiries and concerns from patients, insurance companies, and healthcare providers regarding
billing and payment matters. Provide clear and accurate information to resolve issues and maintain positive
relationships.

1-year experience in Inbound Call Center Industry in H&H LLC Faisalabad.

Handle incoming calls from customers seeking assistance, information, or issue resolution. Make outbound
calls for various purposes, including follow-ups, surveys, or proactive customer outreach.

Diagnose and resolve customer issues, complaints, or concerns effectively and in a timely manner. Escalate
complex issues to higher-tier support or management when necessary.

Assist customers with product or service inquiries, account management, order processing, and
troubleshooting.
HOBBY PERSONALITY
Communicative Punctuality

 Technology Creativity Organized

SKILLS LANGUAGES
Good communication - written and oral skills English      
Excellent conceptual and analytical skills
Effective interpersonal skills

SOFTWARE SKILLS
Word     