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Haynes Expository Writing For CSEC - 220918 - 101751
Haynes Expository Writing For CSEC - 220918 - 101751
Haynes Expository Writing For CSEC - 220918 - 101751
THIS SECTION OF THE EXAM INCLUDES: Emails, Letters - (complaint, apology and request), Reports-
(statistical and formal), Memos (Notices, Agenda and Minutes of a Meeting).
Everything in the Second
section of the exam
should be written in
‘BLOCKED STYLE’
DO NOT INDENT in
Section B of the
Exam!!!!
DO NOT USE !!!!!!!
● ME
● THEY
● THEM
● HE
● SHE
● WE
● IT
● YOU/YOUR
● CONTRACTIONS
***FOR THIS SECTION OF THE
EXAM ‘I’ IS PERMITTED BUT
DO NOT OVERUSE IT. ***
Use it two times in any essay in
this section
EMAILS
WHAT IS AN EMAIL?
An Email is short for ‘electronic mail‘. Similar to a letter, it is sent via the internet to a recipient. An email
address is required to receive email, and that address is unique to the user. Some people use internet-based
applications and some use programs on their computer to access and store emails.
NB: Cc means carbon copy and Bcc means blind carbon copy. For emailing, you use Cc when you want to copy
others publicly, and Bcc when you want to do it privately. Any recipients on the Bcc line of an email are not
visible to others on the email.
1. Write an email to the principal giving reason for your absence during biology class. Send a carbon copy to
your form teacher and a blind copy to your parents.
30mks
2. Email your friend Jessica, remind her to bring the concert tickets.
30mks
Letter of
Complaint
A letter of complaint, or complaint letter, is normally written to deal with a problem situation when other attempts have failed to rectify the situation.
When you are responding in written form, you should avoid angry, hostile or sarcastic tones.
You are more likely to get specific action on what you want, if your written response reflects courtesy and emotional intelligence.
Tone
The writer’s tone is his/her attitude towards a subject. The writer’s tone is created by the his use of language, that is, the style of address, word choice, point of view and voice.
Paragraph 1: Describe what is wrong with the product or describe the issues/problems. Give the date of purchase and place of purchase, if applicable.
Paragraph 3: Explain that one looks forward to receiving a reply with a resolution. Set a date or time limit in which to receive the reply. Give a phone number where one can be
reached.
● On account of…
● On the subject of….
● To draw one’s attention to…..
Complaint
Resolution
A letter of apology is simple letter.You are writing to an individual to express regret for an action you have done or a statement that you have made. In short,
you are saying that you are sorry for whatever offence you have made.
Paragraph 1
● Outline the reason you are writing and state why you are sorry.
Paragraph 2
● Clearly state the problem and explain as much as possible what went wrong.
Paragraph 3
● Try to solve the problem, and give examples of how you can do this.
Paragraph 4
Paragraph 1
Paragraph 2
● Clearly state the reason for your request. (Include the benefits and elaborate on future needs/ state your expectations of the
request
Paragraph 3
Paragraph 4
Trends - information on a whole (set figures and numbers) for evidence of a general pattern, direction or tendency. The pattern
or trend may be one of increasing or decreasing consistency.
Significant figures are separate pieces of information that stands out and are different from the overall pattern or trend.
Sharp/significant
Consistency Great/renewable/fair
THE SUCCESS OF ALL REPORTS DEPENDS UPON LOGICAL ORDERED ARRANGEMENT, ACCURACY AND OBJECTIVITY, THAT IS, THE
AVOIDANCE OF ALL PERSONAL REFERENCE OR BIAS OF THE WRITER.
Format
Skip a line
Body : (three paragraphs detailing the 5W’s of the incident / include the date the incident occured)
Signature
Designation
Memos
Memos are written to individuals who have to take action or make decisions.
Memmos are meant to be brief, factual statements . Menos are meant to improve the flow of information with the
organizations.
● Send announcements
● Instructions
● Request
● To document incidents in writing
Principal
From: J. Newell
Camp Director
________________________________________________________________________________________--
Body of Memo
Closing-
Date : Heading:
Signature
Name
Title of Agenda
Name of institutions
Name of Meeting
Location of Meeting
Call of Order
Title of Meeting :
Name of Organization:
_______________________________________________________________________________________
Date: Venue:
Present :
Purpose of meeting:
Strategies :
Action to be taken: