Document No.

JV-P12
JV VINA CO., LTD. Revision No. 0
Effective Date 01-03-2016
CUSTOMER PROCESS PROCEDURE Page 1 of 4

-Index-
1. Purpose
2. A Scope of Application
3. Definition
4. Responsibility and Authority
5. Working Procedure
6 Relevant Documented Information

No. Date of revision Reason Detail

0 01.03.2016 Established new version First version of ISO9001:2015

Division Writer Review Approval

Team Name Document Controller Management Representative Managing Director
Approval

Sign

Date 01.03.2016 01.03.2016 01.03.2016

 Document No. JV-P12
JV VINA CO., LTD Revision No. 0
Effective Date 01-03-2016
CUSTOMER PROCESS PROCEDURE Page 2 of 4

1. PURPOSE
This procedure apply to customer request on products and services that required and to ensure its
requirements being meet and fulfill appropriately.

2. COVERAGE
The scope of this procedure included customer inquiries, orders, feedback or comments, complaints and
any other customer requirements.
3. DIFINITION
Customer - Who received the products / services from the Company

4. RESPONSIBILITY AND AUTHORITY

3.1 Head of Sales
3.1.1
Responsible and authorize to receive of quotation request from customers.

3.1.2 Responsible to review customer request or inquiry and to review capability of related
department to supply the products or services to customers.
3.1.3 Responsible to notice relevant department and requirements of specified contract.
3.1.4 Contract changes control management.
3.1.5 Obtain order and process to internal communication.

3.2 Relevant Responsible Team Leader

Responsible to provide cooperation and obtain relevant customer requirements or orders
and execution of customer requirements inline with Sales department.

5. WORKING PROCEDURE
5.1 Receiving of customer inquiry
5.1.1 Sales Head report to MD upon receiving of customer inquiry.
5.1.2 Sales Head review with relevant department in capability to fulfill customer inquiry after
collect the customer information.
5.1.3 Sales Head should release quotation, a letter of request, bid according to customer
information and needs.
5.1.4 Sales Head has authority and responsibility to review customer inquiry and quotation.
5.1.5 Sales Head define and request any technical inspection from relevant department.
5.1.6 Review in consideration of the following:
1) Relevant system or regulation and legislation requirements
2) Price and quantity matters
3) Order and delivery date, deliver location matters
4) Matters of inspection item and condition.
5) Matters of delivery delay and compensation of loss.
6) Matters of packaging and transportation condition.
 Document No. JV-P12
JV VINA CO., LTD Revision No. 0
Effective Date 01-03-2016
CUSTOMER PROCESS PROCEDURE Page 3 of 4

5.1.7 Sales Head can obtain relevant product information

and unit
Sales price
Head required
should to provide
request quotation.
relevant inspection
5.1.8 required by customers. Review following matters in
requesting
1) Requirements concerning products.
(1) Required product specification
(2) Required appearance quality level
(3) Products size / packaging specification
(4) Required production characteristic and information.
(5) Applicable production flow of its products. (to be diagram if possible)
2) Review and discrepancy of customer requirements (if any)
(1) Products specification
(2) Possibility of development
(3) Production possibility for customer requirement.
(4) Business value in term of price
(5) Sample manufactured schedule.
(6) Human Resources/ equipment resources ability
(7) Level of management ability
(8) Human resources / measuring resources ability

5.2 Trade Contract

Sales Head contract the trade with customer after
Sales
5.2.1 obtained approval from MD if review of customer
Head requirements and consent with customer is obtained.
shoul
d5.2.2 Contract and Trade can be substituted by a Letter of Order.
revie Sales Head should write down information of newly
5.2.3
w order and products details:
1) Customer Grantor (or Ordering body)
accor
ding 2) Approval Date (of First Ordering Date)
to 3) Change information
proce
dureChange
5.3 Trade
of 5.1
claus
es if
chan
ge
5.4 Document concerning Trade contract.
requi
Sales personnel should send Quotation to customer at once if customer required.
reme
nts is
6 Relevant Documented occur
Information
red
6.1 Documented Information Management (JV-P03)
after
6.2 Filing and Recording Documented Information Process (JV-P04)
contr
No.
act. NAME NO.
RETENTION
PRESERVATION DEPT
PERIOD

1 Quotation JVP12-01 Permanent SALES DEPARTMENT

 Document No. JV-P12
JV VINA CO., LTD. Revision No. 0
Effective Date 01-03-2016
CUSTOMER PROCESS PROCEDURE Page 4 of 4

SAMPLE APPROVAL FLOW CHART

JV VINA > CUSTOMER

Drawing received from
CUSTOMER
INCHARGE

JV VINA Produce
SPL produced parts Review

JV VINA QM Visual inspection

NG
JV VINA QM
Self parts √ Parts Review Report
Review (Important items Cpk1,33 ↑)

Parts Review Report, SPL

submission

CUSTOMER QM CUSTOMER Part

review progress
NG

JV VINA Its production during

QM, Produce
inspections / advice
production
inspection= DQPA
production
inspection
NG

JV VINA Inform
CUSTOMER QM CUSTOMER QM Approval

JV VINA QM
JV VINA Approval
Sheet(RoHS, Mill
Sheet, Approval Doc etc)
 Admin Dept. Sales Dept.
Confirmation

Division Writer
Team Name Document Controller
Approval

Sign

Date 01.03.2016
 Quality
Quality Policy
Policy Condition
Condition
PLAN
PLAN Review
Review
Transcription
Transcription Register
Register

Quality
Quality Policy
Policy Training
Training //
DO
DO Communication
Communication

Quality
Quality Policy
Policy
Performance
Performance

Audit
Audit
CHECK
CHECK
Constantly
Constantly
Review
Review

Continuously
Continuously
ACT
ACT Maintenance
Maintenance
 Q/A Prod. Dept.

Review Approval
Management Representative Managing Director

01.03.2016 01.03.2016
lity
lity Policy
Policy Condition
Condition Managing
Review Managing
Review Director
Director
nscription
nscription Register
Register Managment
Managment

ity
ity Policy
Policy Training
Training //
munication
munication
Officer
Officer

Quality
Quality Policy
Policy
Performance
Performance

Audit
Audit
Internal
Internal
Constantly Audit
Audit
Constantly
Review
Review

Continuously
Continuously
Maintenance Officer
Officer
Maintenance
No. Date of revision

0 01.03.2016
Chief Executive Officer
품질,환경방침의 여
PLAN 검토

Managem
ent

전사 공표
공표

품질,환경방침의 교
DO 전달

품질,환경방침의 실

심사

CHECK
office
지속적 검토

ACT 지속적 유지

Ineternal Audit
 Reason Detail

Established new version First version of ISO9001:2015

-Index-
1. Purpose
2. A Scope of Application
3. Definition
4. Responsibility and Authority
5. Working Procedure
6 Relevant Documented Information
품질,환경방침의 여건
검토 최고경영자

전사 공표
공표 관리부

품질,환경방침의 교육/
전달
전직원

품질,환경방침의 실행

심사

내부심사

지속적 검토

지속적 유지 전직원
No.
1 ( )year B
2 Qualit
3 Qualit
No. Title Form Number Preservation Storage Department
1 ( )year Business plan DHCP003-01 3 Years Work in Department
2 Quality of policy DHCP003-02 Revision Work in Department
3 Quality of policy DHCP003-03 Revision Work in Department

No Title Form Number

1 ( ) Year Business Plan DSTM-P02-01
2 Quality Policy DSTM-P02-02
Preservation Storage Department
3 Years Work in Department
Revision Work in Department
Revision Work in Department

Preservation Storage Department

3 years Work In Department
Revision Work In Department
 Writter Review Checked

Approval
Writter Review Deliberation
Writter Name/Title Reviewer Name/Title Manager Name/Title

Approval
 Checked Approval

Deliberation Approval
Manager Name/Title MD Name/Title

No. NAME

1 Quotation

2) Cording Rule
OOOOOOO-OO (Rev.O)

ex) In case of 1st version of procedure o

DSCP001-01(Rev.0)
 RETENTION
NAME NO. PRESERVATION DEPT
PERIOD

Quotation JVP12-01 Permanent SALES DEPARTMENT

Revision number
Serial number
Related procedure document number

ersion of procedure of document filing.

 SAMPLE APPROVAL FLOW CHART

JV VINA > CUSTOMER

Drawing received from
CUSTOMER
INCHARGE

JV VINA Produce
SPL produced parts Review

JV VINA QM Visual inspection

NG
Self parts √ Parts Review Report
JV VINA QM
Review (Important items Cpk1,33 ↑)

Parts Review Report, SPL

submission

CUSTOMER QM CUSTOMER Part

review progress
NG

JV VINA QM, Its production during

Produce inspections / advice
production
inspection= DQPA

production
inspection
NG

JV VINA Inform
CUSTOMER QM CUSTOMER QM Approval

JV VINA QM JV VINA Approval

Sheet(RoHS, Mill Sheet,
Approval Doc etc)
s Review Report
tant items Cpk1,33 ↑)