Name: ................................................Student ID: ......................Class: .............Group: ...........

Checklist for Letter Writing

1. LAYOUT
Writer’s address
Benwell’s Garden Supplies
402 Market Place
Leeds
L24 SW5
England

Suitable date 25 September 2023

Inside address The director
Parks and Gardens
Town Hall
Civic Center
Leeds
L15 2W
England

Salutation Dear Sir/Madam,

Complimentary close Yours faithfully

2. CONTENT
Main subject of letter Explain problem and make an appointment by telephoning
to arrange a safety check for the mowers.
Key points 1.letter from Powertools Ltd 4.all models M162P are
being recalled
2.Marathon lawn mower 5.safety check in workshop
(model M162P)
3.possible fault in the fuel 6.make an appointment
system of the M162P
Additional details 1.just received 4.petrol-driven lawn mower
2.two sold to Leeds Parks 5.recommend recall
and gardens Department
3.make industrial lawn 6.telephone
mowers
Additional invented details 1. Benwell's – we take pride 5. The recall – with the next
in our after-sales service three weeks

2. Powertools Ltd – the 6. The safety check – at no

leading lawn mower
manufacturers
3. The Marathon – 3in1
power mower, best selling,
reliable industrial mower
4. The problem – fuel filter
cost to yourselves
7. Workshop – fully
equipped for maintenance
4. The appointment – priority
Name: ................................................Student ID: ......................Class: .............Group: ...........
is block for valuable customers
Opening sentence As one of our most valued customer, I am writing to inform
the problem with the petrol-driven model (Marathon
M162P) and to make an appointment by telephone to
arrange a safety check for these lawn mowers.
Closing sentence I would appreciate a reply for the appointment at your
earliest convenience.

3. STYLE AND TONE

Write/addresses relationship Supplier – customer
Purpose of letter Explain problem and make an appointment by telephoning
to arrange a safety check for the mowers.
Suitable phrases 1.I am writing to inform … 3. I appreciate a reply ….
2.once again, we apologize
for this problem…
Name: ................................................Student ID: ......................Class: .............Group: ...........
Benwell’s Garden Supplies
402 Market Place
Leeds
L24 SW5
England

25 September 2023

The Director
Parks and Gardens
Town Hall
Civic Center
Leeds
L15 2W
England

Dear Sir/ Madam,

I am writing to inform the problem with the petrol-driven models (Marathon M162P) and to
make an appointment by telephone to arrange a safety check for these lawn mowers.
We have received a letter from Powertools Ltd, the leading lawn mower manufacturers. They
supply us with their best welling and reliable petrol - driven model (Marathon M162P). This
3-in-1 lawn mower is perfect for those who want a mower with all features and easy to use,
but doe not mind pushing. Powertools say that there is a possible fault in which the fuel filter
could be block.
They recommend that all models are recalled with in the next three weeks. We have sold you
two pf these lawn mowers. We take pride in our safe-sales service, so you do not mind about
the cost of the safety check. This will take place with full equipment for maintenance in our
workshop at no cost to yourselves. Please contact us to arrange a priority appointment for the
check.
Once again, we apologize for this problem and I ensure that will be solved absolutely in the
coming workshop.
I would appreciate a reply for the appointment at your convenience.
Yours faithfully

Tran My Ngoc
Assistant Maintenance Manager