HUMAN RESOURCES

Applicant pack
 About Wilmar

Wilmar International
Founded in 1991, Wilmar International Limited is
Asia's largest agribusiness group. Wilmar is ranked
amongst the largest listed companies by market
capitalisation on the Singapore Exchange.
Over
500
manufacturing plants
Extensive distribution
networking covering
over
50
regions
countries and
Wilmar Sugar Australia
We are Australia and New Zealand’s largest
manufacturer and marketer of raw and refined sugar
products, a leader in renewable energy, biofuel and
sustainable agricultural products, and a distributor
of oleochemicals and other specialty products. As
part of the world’s leading agrifood business we
have a global network, a total supply chain offering
and a proven commitment to quality, sustainability
and safety.
We offer a wide range of career opportunities
including corporate roles such as safety, human
resources, legal, corporate relations, sales,
marketing, finance and IT. We also employ industry
and technical specialists in engineering, logistics,
operations, agronomy, farms and quality assurance,
as well as a range of trades.
Multinational To help our people achieve their full potential, we
workforce of about
provide training and development opportunities
100,000
people and support further studies. Our learning and
development pathways support our people from
apprentice and graduate level, through to leadership
positions.
We are a major provider of apprenticeship training in
Queensland. At any time, there are around 120
apprentices employed in our sugar mills and
bioethanol distillery. In trades such as electrical,
boilermaking, fitting and turning, and diesel fitting,
we recruit an average of 35 new apprentices each
year. We also offer a graduate program, cadetships
and traineeships for people who are about to
embark on their career pathways.

2. Applicant pack - Applying for a job at Wilmar Sugar Australia

 Information for applicants

This information is designed to help you with the recruitment and

selection process.
It will help you apply for a job at Wilmar Sugar and understand what to
expect from the selection process.

how to apply for a role

what to expect during the

selection process

the benefits of
working with us
eligibility criteria and the pre-
employment checks

appointment expenses and how

we handle your personal
information what we do at Wilmar

3. Applicant pack - Applying for a job at Wilmar Sugar Australia

 Benefits of working for us
Wilmar offers a unique blend of career opportunities with employment
security, generous benefits and excellent conditions.
Remuneration and benefits
We offer competitive remuneration with
access to 5 weeks leave per year.
Allowances
We offer a range of allowances dependent on
the role. For those working in rural and remote
areas there is also the potential to access
remote area benefits and obtain very generous
tax incentives.
The range of accessible benefits:
4. Applicant pack - Applying for a job at Wilmar Sugar Australia
Superannuation
Employer contributions are as per the super guarantee
charge (SGC), for selected roles there is an additional up
to 3% above the SGC.
Salary packaging
All employees are eligible to take advantage of salary
packaging which can save on tax and increase take-
home pay, including access to salary packaging for
superannuation contributions and Remote Area
Housing benefits.
 A positive working environment
Work as part of a friendly team where employee
wellbeing is valued. Employees may request changes to
their hours of work.
Flexible work arrangements include:
Flexible work arrangements are role dependent and may
include the following:
working from home / another location
part-time hours
transition to retirement
variable working hours
Training and development opportunities
Wilmar actively encourages and supports our people to
study and grow. Opportunities for development are
provided through a wide range of internal training
programs enabling people to flourish in their working
roles.
For employees who wish to continue their professional
development, Wilmar also provides additional study
support options. Study support is aligned to an
individual’s current role, projected career development
plans and organisational succession plans.
Safe and healthy workplace
At Wilmar, we are committed to providing a safe and
healthy working environment for our people and
stakeholders. We believe that incidents and occupational
illnesses are preventable, and we work relentlessly to
improve our safety performance towards zero incidents.
This requires us to work towards ensuring that we take all
practicable steps to protect people involved in Wilmar
operations from harm. Our goal is to send everyone
home safely, every day.
Employee assistance service
A free, professional and confidential counselling and
support service is available to employees and their
immediate family for assistance with personal and work-
related problems. Support is available in face-to-face
sessions or over the telephone.
Environmental commitment
We are committed to maintaining a responsible and
sustainable sugar supply chain, while creating
opportunities for our people and rural communities. We
recognise the importance of sustainably managing our
5. Applicant pack - Applying for a job at Wilmar Sugar Australia
operations so that present needs are met, without
compromising future generations.
We believe sustainability is about planning for the future
and so we constantly monitor the prevailing economic
and political climate, as well as the environmental and
social impacts of our business, so we can continue to
meet the challenges that lay ahead.
We continue to focus on measures that minimise our
impact on the environment, such as optimisation of our
energy and water demands, and reduction of our waste
footprint. We recognise this commitment in our
Sustainability Policy. Wilmar is Australia's leading
producer of renewable energy from biomass
Health and wellbeing
Our goal is to create a positive health and wellbeing
culture.
Employees may have access to:
flu vaccinations
quit smoking programs
discounted health insurance
health promotion events
wellbeing activities and promotions
RU OK day - a day dedicated to suicide prevention
Teal & Purple Ribbon Day - awareness about
domestic violence
Green Apple Day - an awareness day for mental
health
Support with community events
Diversity
We embrace diversity in a serious way. We are committed
to building teams with a variety of backgrounds, skills
and views. This ensures that all Wilmar individuals are
treated fairly and have the opportunity to contribute to
their full potential in the workplace by working in an
environment that is respectful, safe and values
individuals. Our selection processes are undertaken in a
non-discriminatory way and we are committed to
ensuring our workplaces are free from all forms of
harassment and discrimination.
Support for employees affected by
domestic and family violence
Wilmar Sugar provides paid time off, counseling services,
and flexible work options to support employees who
have been impacted by domestic and family violence.
 Generous leave entitlements
Annual leave
Full time and part time employees are entitled to 4
weeks of annual leave, based on their ordinary hours
of work. On a pro-rata basis, continuous shift
workers are entitled to an extra week of annual
leave. Many roles are additionally entitled to leave
loading based on 25% of the annual leave value.
Travel leave
Up to 5 days additional travel leave is available to
eligible employees living and working in North
Queensland.
Long service leave
For most roles in Wilmar, the provision of long
service leave exceeds minimum requirements. For
many employees, the accrual rate exceeds minimum
requirements, with entitlement to take available
leave after 7 years.
Public holidays
On public holidays, day work employees who would
usually work on that day are entitled to a day off
with pay. Double-time and a half is paid if required
to work. Most shift work employees who are
rostered off are paid a minimum 7.6 hour of pay
whilst shift workers rostered on are paid double-
time and a half plus their normal shift allowances for
time worked.
Rostered Days Off and Banking time
Rostered Days Off (RDO's) are available to most mill
and distillery based employees. Many roles can
additionally bank time for use at a later date.
6. Applicant pack - Applying for a job at Wilmar Sugar Australia
Sick, carers’ and compassionate leave
Full time and Part time employees accrue 76
hours of personal leave per year based on their
ordinary hours of work.
All employees are entitled to at least 2 days
compassionate leave each time an immediate
family member dies or suffers a life-threatening
illness of injury.
Paid Family and Domestic Violence leave is
available to all employees along with access to
Wilmar's Employee Assistance Program
provided by Centacare.
Eligible employees may be entitled to additional
sick leave in the form of Chronic Sick Leave.
Parental leave
Wilmar Sugar provides generous Parental Leave
benefits. Eligible employees receive the equivalent
of 12 weeks' pay, paid as an allowance. This is in
addition to payments you may be eligible to claim
under the Australian Government's Paid Parental
Leave Scheme.
Community service leave
Community service leave is available for activities
like voluntary emergency management activities.
Full time employees will be entitled to paid
voluntary community service leave (“special leave”)
to a maximum of 38 hours in any year, non-
cumulative.
 How to apply and the selection process

Before you apply

Preparing your application

Submitting your application

Selection process

Eligibility and pre-employment checks

Outcome and appointment

7. Applicant pack - Applying for a job at Wilmar Sugar Australia

 Before you apply
We encourage you to apply for roles that are relevant
to your experience, skills, qualifications and interest.
Before applying for an advertised role, you should:
determine if your experience and skills will
enable you to undertake the key requirements
You may wish to seek further information
of the role about the role by phoning the contact
check if you have the mandatory qualifications person listed in the advertisement.
and/or professional registrations that are listed
in the job criteria
do your research about the company
be willing and able to comply with Wilmar's Fit
for Duty program

8. Applicant pack - Applying for a job at Wilmar Sugar Australia

Preparing your application
Cover letter
A cover letter is a great way to convey your
motivation for applying and highlighting the skills
and experience you will bring to the role.
Referees
It is a requirement that one or both of your referee(s)
be, or have recently been, your manager and can
comment on your performance in that role.

If you do not wish for a referee to be contacted,

please indicate this in your application and provide a
reason why.

Keep the cover letter to one page, include Seek approval from your referees prior to listing
your personal qualities and skills, and tell us them. Valid references are required prior to your
about who you are and why you are suited to appointment and commencement in any role.
the role!

We may seek these at any time during the

recruitment process and will request your
permission before we speak to any referees.
Resume
This should be a two to three-page document
Wilmar Sugar utilises an online reference checking
outlining your work experience, key achievements,
system which requires you to access your email and
education and the skills you have which are relevant
nominate your referees.
to the role.
Remember to modify your resume to suit the role
and to demonstrate your relevant skills.
Check your resume for spelling mistakes and
grammar errors. These will reflect your attention to
detail.
You should nominate a minimum of two referees in
your resume. Up to two pages (maximum) are allowed
for suitability statements.

If you are including your referees in your

application, make sure their phone number
and email address is correct and up-to-date.

9. Applicant pack - Applying for a job at Wilmar Sugar Australia

 Submitting your application
Apply online
All applications must be submitted through our
online job portal which is Snaphire.
Late applications cannot be lodged online. If you
wish to submit an application after the due date, If you need additional time to complete your
contact the person listed in the advertisement as application, phone and ask!
soon as possible.
Late applications may only be accepted at the
discretion of the selection panel.

Mandatory requirements Technical support

You should address any mandatory requirements in If you require assistance submitting your online
your application. Proof of qualifications and application, use the contacts below.
registrations will be required prior to appointment. SnapHire support enquiries:
If your qualification/s are not from an Australian Email: support@aotal.com
educational institution you may need to get formal AUS Phone: 1800-506-768
recognition of equivalency prior to applying. NZ Phone: 64-9-3080321
For more information on qualification recognition
please contact the Department of Employment, Withdrawing your application
Small Business and Training. If you need to withdraw your application:
• before the closing date—you can do this online
Disclosure • after the closing date—phone the contact person
Applicants are required to disclose any pre-existing listed on the job advertisement.
injury or medical conditions which may impact on
their ability to perform the role.

Recurring vacancies
Applications will remain current for 12 months and
applicants may be contacted regarding recurring or
alternative vacancies. However you will need to
reapply as vacancies are advertised.

10. Applicant pack - Applying for a job at Wilmar Sugar Australia

 Selection process
The selection process is based on a fair and
transparent assessment of your knowledge, skills,
abilities, qualifications, aptitude, experience and
personal qualities against the requirements of the
position.
Typically, a selection panel consisting of two or more
people conducts the selection process. The panel
uses a range of assessment methods depending on
the type of role being recruited.
Selection panels
Experienced employees from within our
organisation form selection panels to assess
applications and conduct interviews.
Panels are usually made up of two or three people,
including the hiring manager who is often the
chairperson. The selection panel has a shared
responsibility for selecting the most meritorious
applicant in a fair and equitable way.
Screening questions
You may be asked to answer screening questions as
part of the online application process, or you may be
contacted by telephone.
Answer these questions truthfully and don’t omit
any answers as this will void your application.
Additional assessments
Other assessment methods may also be used to
select the best applicant, including work tests, role
plays, presentations or psychometric testing.
11. Applicant pack - Applying for a job at Wilmar Sugar Australia
Interviews
If your application is shortlisted, you may be invited
to an interview.
This is an opportunity to present your skills in
conversation with the panel who will ask questions
to assess your suitability.
Your motivation, communication skills and
organisational fit will be assessed along with your
answers to practical and skills-based questions.
You may be given an opportunity to peruse the
questions prior to the interview.
We recommend that you dress appropriately for
your interview.
You can bring notes with you to the
interview, and it’s a good idea to think of the
questions you might have for the selection
panel before your interview.
Referees
The selection panel are required to obtain one or
more references for preferred applicants.
References may be sought at any time during the
selection process as a form of assessment. A
reference check does not guarantee an offer of
employment.
Remember to let your referees know that you
have listed them in your application—they may
be contacted before you are offered an
interview.
 Eligibility and pre/employment checks
Residency and visa requirement
All employees need to be either:
• an Australian citizen
• a permanent resident of Australia
• a New Zealand citizen who has entered Australia on
a valid passport; or
• a non-citizen with a valid work visa which provides
the right to work in Australia.
We encourage applicants from all backgrounds to
apply. We work with non-citizens to validate visa
status and eligibility for employment.
For further information contact the HR person that is
listed on the advertised role.
12. Applicant pack - Applying for a job at Wilmar Sugar Australia
Qualifications and professional
registration
In accordance with relevant legislation, industrial
award and/or accreditation requirements, certain
roles with Wilmar Sugar have mandatory
qualification or registration requirements.
Applicants for roles where these mandatory
requirements are indicated must provide
documentary evidence of compliance before they
can be appointed i.e. certified copies of qualifications
held or current registration certificates.
Criminal history
When an applicant is recommended for a role, a
criminal history check may be conducted.
Drivers’ Licence
Wilmar Sugar employees working throughout
Queensland may be required to travel within the
role which means you will need to hold a current
Australian drivers’ licence.
 Outcome and appointment
Recruitment timeframe
It takes approximately 42 working days (on average)
between an advertised role closing and a person
being appointed.
Notification of outcome
All applicants will receive notification via email of the
outcome of their application at the close of the
recruitment process.
Successful applicants will be contacted by the HR
representative to discuss an offer of employment
before a letter of offer is issued.
Probation
If you are appointed to a role you may be required to
undertake a period of probation appropriate
to the appointment.
13. Applicant pack - Applying for a job at Wilmar Sugar Australia
Appointment expenses
We understand that transfer and relocation expenses
are an important consideration for applicants who
are relocating domestically or internationally.
Applicants may discuss reimbursement at the time of
offer, this will be discussed with the HR
representative and approvals given prior to starting -
conditions may apply.
Information privacy
Your personal information will be held in a secure
environment and will only be accessed by those
directly involved in the recruitment process. If you
wish to have your documents destroyed please
contact your HR representative.
 Checklist for applicants
Thank you for considering Wilmar Sugar Australia as your next employer.
We wish you luck with your application.

Application checklist Interview checklist

Review the role description—make sure you
understand the competencies and what is required
to be successful in the role.
Assess your skills and experience—can
undertake the key requirements of the role?
Ensure you are prepared by reading more about the
organisation and reviewing the role description.
Dress appropriately
you
You may like to take notes into your interview.

Check the mandatory requirements—are there
mandatory qualifications and professional
registrations for the role? If you do not meet these
requirements, you should not apply for the position.
Plan and prepare—when is the application due?
Make sure you allow plenty of time to create an
excellent application, and don’t miss the deadline.
Think through the questions the panel might ask
you about how your experience reflects the role
description.
Think about the questions you would like to ask the
panel in advance of your interview. You might want
to know more about the role, working conditions,
expectations and who you will be working with.

Prepare your application against the role description
—write your statement and modify your resume
according to the skills, experience and personal
qualities required that highlight the required
competencies listed in the role description.
If you hold an overseas passport, take it with you to
the interview, along with any visa documentation.
We may require it if you are appointed to the role.

Readability matters—use a standard font (Arial,

Calibri), in a size that is easy to read (12pt) and is
well-spaced with standard margins (2.54cm).

Note any pre-existing conditions—you may be

required to disclose any pre-existing injuries or
medical conditions which may impact on your
ability to perform the role. You can do this in your
application.

Check your references—contact your referees to

confirm that they are willing to provide a positive
reference for your application, and that their phone
number and email address are correct.

Review your submission for errors—ensure your

application is free from spelling, formatting and
grammatical errors. Have a friend or family member
read over it as well.

Check, check and check again—have you met the

requirements and followed the instructions listed in
the role description? E.g. if you are asked for a two-
page statement, don’t submit a six-page statement.

14. Applicant pack - Applying for a job at Wilmar Sugar Australia