MARKETING

MANAGEMENT

Chapter-04
Conducting Marketing Research
Marketing research is the process of gathering data on goods and service
to determine whether the product or service will satisfied customer’s
needs.

Marketing research is the function that links the consumer, customer, and
public to the marketer through information—information used to identify
and define marketing opportunities and problems; generate, refine, and
evaluate marketing actions; monitor marketing performance; and improve
understanding of marketing as a process.
Marketing research specifies the information required to address these
issues, designs the method for collecting information, manages and
implements the data collection process, analyzes the results, and
communicates the findings and their implications.
Who Does Marketing research?
1.
Who Does Marketing research?
a) Syndicated-service research firms—These firms gather
consumer and trade information, which they sell for a fee.
b) Custom marketing research firms—These firms are hired to
carry out specific projects. They design the study and report the
findings.
c) Specialty-line marketing research firms—These firms provide
specialized research services. The best example is the field-service
firm, which sells field interviewing services to other firms.
 Define the problem and
research objectives

Develop the research plan

Collect the information

Analyze the information

Present the findings

Make the decision

The Marketing Research Process
■ step 1: Define the problem, the Decision alternatives, and
the research objectives
■ step 2: Develop the research plan
■ step 3: collect the Information
■ step 4: analyze the Information
■ step 5: present the Findings
■ step 6: make the Decision
Two complementary approaches to measuring marketing productivity are: (1) marketing metrics to
assess marketing effects and (2) marketing-mix modeling to estimate causal relationships and
measure how marketing activity affects outcomes.

■ marketing metrics: Marketing metrics is the set of measures that helps marketers quantify,
compare, and interpret their performance.
■ marketing- mix modeling: Marketing-mix models analyze data from a variety of sources, such as
retailer scanner data, company shipment data, pricing, media, and promotion spending data, to
understand more precisely the effects of specific marketing activities.
A marketing dashboard is a reporting tool that displays marketing analytics, KPIs, and metrics
using data visualizations.

As input to the marketing dashboard, companies should include two key market-based
scorecards that reflect performance and provide possible early warning signals.

 A customer-performance scorecard

 A Stakleholder -performance scorecard

Thanks Everybody