USEFUL KB”S

PMI PROJECT
KBS00000752-Create account for Contractor or business partner
KBS00000959-How to extend account for Contractor or Business Partner
KBS00002792-How to modify Contractor's Account
KBS00001817-How to transfer or modify Contractor or Business Partner account
KBS00003283-How to terminate Contractor or Business Partner account
KBS10000437-How to request for a role
KBS00003459-How to extend Business Role validity end date
KBS00021331-Create new roles\objects for Existing Application –Compilation of IMDL
Integration Template
KBS00010602-Integration templateKBS00003135-How to set up global substitution
KBS00011525-how to set emergency substitution
KBS00002741-How to check if substitution is set for IMDL account
KBS00004805-IMDL: Relationship between IMDL Business Role and Active Directory
Group
KBS00003107-IMDL: How to identify Authorization Object/Role Approvers
KBS00003106-IMDL: How to identify system owner
KBS00002023-IMDL -How to approve request via GMP inbox
KBS00002163-IMDL: Contractor/BP Supplier or Building creation
KBS00010249-IMDL -Owners & Approvers Self-Service Portal
KBS00024857-Office365 License: Overview and troubleshooting –InteracT HelpDesk
[GLOBAL]
KBS00025243-Office365 License: How to reactive license after has been revoked
KBS00022520-MFA: How to change MFA configuration
KBS00023092 -MFA: Resetting a user's MFA details
KBS00026674-How to authenticate on your private device using MFA & change your
sign-in experience?
KBS00025603-Guest accounts troubleshooting
KBS00020955-Office365 Overview: MasterKB
KBS00022969-Office365 Teams: Overview and troubleshooting –InteracT HelpDesk
[GLOBAL]
KBS00022839-M365 -Teams -How to assign and activate a phone number/ Dialpad/ DID
Number?
KBS00026583-Telephony and Teams phones: Overview -InteracT HelpDesk [Global]
KBS00000034-M365 -Outlook -Add shared mailbox to your profile
KBS00025872-Office365 Outlook: Mailbox size management -InteracT HelpDesk [GLOBAL]
KBS00025044-Office365 Outlook: Common Outlook Switches and their use.
KBS10001392-Office365 Outlook : error "Cannot expand the folder“
KBS00000034 -M365 -Outlook -Add shared mailbox to your profile
KBS00000822-M365 Outlook: How to re-create Outlook profile/ reprofile
KBS00025573-Office365 : IT –Group Expiration Policy in AAD
KBS00026576-M365 -Sharepoint -How to request size\quota extension?
SIGA:
KBS00026622-O365 -How to create guest account to share files?
KBS00025256-SIGA (Saviynt Identity Governance Administration) Application for PMI:
overview
KBS00026558-SIGA: How to raise role request for MYPMI Application
KBS00025708-SIGA -Troubleshooting steps for applications integrated to the SIGA
tool
CPAM:
KBS00026602-CPAM -Implementation for A-Account Users
KBS00026603-CPAM: Introducing Cloud Privilege Access Management -Service Overview
Active Directory
KBS00009926-Active Directory: Overview
KBS00000382-Active Directory: How to add user to a security group ( for DL ,Shared
Mailbox,etc)
KBS10000493-Active Directory: how to check who can modify object or OU
KBS00025568-Active Directory : How to create an r-account only
KBS10001948-Password Reset: Global procedure for Help Desk
KBS00025626 -Bitlocker: Overview and troubleshooting –InteracT HelpDesk [GLOBAL]
KBS00023037-Microsoft SSPR -How to reset a password
KBS00023035-Microsoft SSPR -How to register for Password reset tool?
KBS10001947-Microsoft SSPR: How to change a-account password
ULPA
KBS00023158-ULPA Entry Process -Global Procedure for Help Desk
KBS10002759-ULPA Internal Transfers
KBS00022192-ULPA Cross Company (Relocation) Process
KBS00022575-ULPA Exit Process
Windows Hello
KBS00025903-Windows Hello for Business -Overview and troubleshooting –InteracT
HelpDesk [GLOBAL
Company Portal
KBS00026650-Software -How to install additional apps?
KBS00025794-Intune Company Portal: Error message "Your IT administrator did not
make any apps available to you“
KBS00025785-Windows Autopilot: Company portal App not found
Interact Portal
KBS00023020-Interact Portal -My Footprint overview
KBS00026427-InteracT -How to book an appointment with InteracT Bar
KBS00026568-How can I reset a 3rd party's password?
KBS00026651-Software -How to request for software installation?
KBS00025585-Softwarerequests and installation procedures -InteracT HelpDesk [GLOBAL
Intune: KBS00025239-Intune –Overview
KBS00022532 -Microsoft Intune: Intune Portal access
KBS00025268-Intune -Local Admin Access
KBS00025210-Intune-How to check devices (iOS/Android/Windows) in the Intune Portal?
KBS00025238-Intune -How to identify and verify correct user assignment of Autopilot
Devices in Intune Portal?
KBS00025569-Intune: How to map a network drive?
KBS00022831-Windows Device Enrolment Error: This user is not authorized to enroll
(801c0003)
KBS00025994-Intune -PC status "Not compliant“
KBS00025270 -Intune -Device Compliance
Intune Mobile:
KBS00022534-Intune Mobile -How to enrolla device to MDM Intune –iOS
KBS00022535 -Intune Mobile -How to enroll a device to MDM Intune –Android
KBS00025221-Intune Mobile –device is missing in CDI (in the Intune Portal)
KBS00025234-Intune Mobile-How to troubleshoot issues via the Intuneconsole?
KBS00025231-Intune Mobile –device compliance check in the Intune console
KBS00025223 -Intune Mobile –How to check application installation status in the
Intune console?
Data Loss Prevention:
KBS00024828-Data Loss Prevention -Master
KBKBS00025981-DLP -Moving private data out of PMI computers and PMI collaboration
tools
KBS00026187-DLP -Policy tips
KBS00026000-SASE -Managing Internet access from PMI computers
KBS00025859-Internet Filtering Request managed via SASE service
KBS00025991-DLP -Software and hardware discounts for PMI employees
Tickets handling
KBS00025150-Waiting For User Feedback (3 Strike Rule) Guidelines
KBS00025832 -Ticket coding procedure -InteracT HelpDesk\OSS [GLOBAL]
KBS00025176-First Contact Resolution (FCR) Definition
KBS00025824-HD\OSS: Bulk requests\missing request catalog handling procedure
KBS00024971-VIP Ticket Handling –Global procedure
Hardware
KBS00022848-C Drive: How to clean up Disk Space
KBS00025973–Hardware troubleshooting -InteracT HelpDesk [GLOBAL]
KBS00010964-@MyPC -Slow computer performance
KBS00026614-OSS (OnSite Support) Scope
KBS00026408-OSS queues list & countries & sites & model types
IQOS Boutique
KBS00025630-IQOS Boutique: Overview
HP Printers
KBS00022395-Service Overview: TPE Global Print Services (HP model)
KBS00022375-Global Print Services: Print queue connection issues
KBS00008916-PMPT -How to install multifunction printer
KBS00010914 -PMMG -How to map a network printer
KBS00025819-Printer Driver Issue: Troubleshooting -InteracT HelpDesk[GLOBAL]
KBS00022374-Global Print Services: User cannot print -No error message
Global Protect
KBS00025966-PaloAlto Global Protect: Overview -InteracT HelpDesk [Global]
KBS00026615 -PaloAltoGlobal Protect How to collect Global Protect logs
KBS00026672-GlobalProtect -same web experience as in the PMI office from anywhere
KBS00026578-Global Protect -PrismaAccess error message
Orange
KBS10001140-OBS Incident Templates
KBS00005026-OBS -Guidelines in Creating Orange Business Services (OBS) Tickets
KBS00025971-TPE Connectivity -Emergency Escalation Procedure
KBS00025582 -CMDB -Orange Business Services Cis
KBS00026350-Basic network troubleshooting steps -Interact HelpDesk [Global]
SAP
KBS00025053-P1 Europe -First Level Support
KBS00003908-SAP: Basic troubleshooting steps
KBS00001120-SAP WCP / WCQ: access rights
KBS00009184 -SAP WCP (P1): overview
KBS10003048-SAP: SAP Logon Pad Connections is Empty
KBS10000357-SAP P1: issue with SAP history
KBS00009387-SAP -how to reset password to selected module
KBS00026488-SAP 7.70 GUI -Software not available/Cannot be uninstalled
KBS00000056-SAP HHP -Update Employee's phone number/mobile number/Building ID
KBS00000083-SAP GMP: change phone number and Building ID for Contractor
OpenVPN
KBS00025953-Guidelines for OpenVPN Connect Usage
KBS00022958-OpenVPN credential
Flowingly
KBS00022739-Flowingly All KB Articles
LES/MES
KBS00025220-First Level Support LES MES for EU/EEMA, LA&C and AP region -InteracT
HelpDesk [GLOBAL]
COUPA
KBS10001637-Coupa Mobile -How to download and login?
KBS10001638-COUPA: Access Request
KBS10001639-COUPA: Application OverviewKBS10003224-COUPA: Payment Terms difference
between PO in SIRIUS
and SAP
KBS10003152-COUPA: Webforms for a catalog is missing
CONCUR
KBS10005287-Concur: Troubleshooting Steps
KBS10003573-Concur User Account & Password
KBS10001195-Concur: Error with itinerary -single itinerary row
KBS10005784 -Concur Mobile Application
KBS10001104-Concur -How to log in to SAP Concur Mobile?
KBS10003414-CONCUR -Cost Reimbursement
KBS10000893-Concur: Overview & Frequently Asked Questions
KBS10003165-Concur: Review Team / Hardcopy (Approver)
KBS10002131-Concur: How to attach receipt to expense item?
KBS10003377-Concur: Add Attendee
)KBS10002131-Concur: How to attach receipt to expense item?KBS10003377-Concur: Add
AttendeeR3KBS10001669-
R3 -Unable to login -Authentication failed
8KBS00025781-R3: Blank Sign off Pa
CLM
KBS00025989-CLM –OverviewPLM
KBS00023162-Service Overview:
PLM Application for PMI
KBS00008514-PLM: Unable to log on
KBS00022169-PLM: Password reset for 3rd party employees
KBS00010313-PLM: High Impact Escalation Procedure
SFTP
KBS10000198-Service Overview: Managed File Transfer Application for PMI
KBS10000941-MoveIT-SFTP Task Management (Create/Update/Delete MoveIT-SFTP Tasks)
KBS00022676-SFTP -Adhoc partnership management & Permanent partnership
managementKBS10005628 -SFTP
External drop-off to Internal pick-up)
FUSE
KBS00020242-FUSE: overviewKBS10002131-Concur: How to attach receipt to expense
item?KBS10003377-Concur:
Add AttendeeR3KBS10001669-R3 -Unable to login -Authentication failed
8KBS00025781-R3: Blank Sign off Pa
Others
:KBS00026418-M365 Excel -How to setup a connection with a database?
KBS00026330-What if my apps/websites are incompatible with MS Edge and I still need
to use Google Chr?
KBS00003980 -WIFI -How to request for a PMI Guest access to PMI network
KBS00025925-VPN certificate issue "revocation function" -InteracT HelpDesk[GLOBAL]
KBS10000812-VPN: Overview
KBS00025905-Conference rooms and accounts articles compilation: Overview -InteracT
HelpDesk [Global]
KBS00026769-Global IT Communication process
KBS00026772-Communication -How to request IT communications?
KBS10001799-High Impact handling procedure
KBS10001802-Medium Impact handling procedure
KBS00024971 -VIP Ticket Handling –Global Procedure
KBS10002813-Unable to Find Related KB (AFK)t
KBS00023091-Intune-How to Remote a Windows Device Using Quick Assisto login -
Authentication failed
8KBS00025781-R3: Blank Sign off Pa