Cyberview Garden Villas, Persiaran Multimedia,

Cyber 7, 63000Cyberjaya,
Selangor Darul Ehsan, Malaysia.
Service Reg. No. W24-612444
lnvoice No. 1000979567
lnvoice Date 16/03/2024
KAPLAN HAKAN lnvoice Due 16/03/2024
Customer Code PA00005367
TURKEY
hakan.kaplan.30@icloud.com
Servic:e Report
Technician lnformation:
The defective mobile phone received by the customer was not working. Since a motherboard malfunction was detected during the checks, it was
replaced with a new motherboard. A new device was given with a 20% discount within the scope of warranty.

IPHONE 6 GOLD 64GB VERIZON-USA

IMEI :3354450068823797
Serial Number: DNPNTMQHG5MJ

Summary of Service:

The device has been checked. There was corrosion on the motherboard of the device due to moisture. The customer was directed to the sales
department for the device replacement campaign.

Solutions lmplemented:

Since device repair was not possible, the device was replaced using Hat warranty.

IPHONE 15 PRO MAX BLUE 256GB-ITS

IMEI: 351059894497586
Serial Number: V3GXK3D4GP

Conclusion:

New and old device information;

This is your original IMEI Number : 355415072249155

This is your original Serial Number : DNPNTMQHG5MJ

This is your new IMEI Number :351059894497586

This is your new Serial Number : V3GXK3D4GP

Any payment need to be done 30 days from the invoice date. Please review your invoice accordingly. Any disputes MUST be lodged to Allo within
30 days from the invoice date.
Allo reserves the right to reject customer's bili dispute complaint lodged beyond the stipulated period in accordance to Allo's T&C.

Far information about services, telephone bil!, details of your account, request to change your dala and questions in general, contact us by dialing 103 from
your device or 600 600 1106.

If you have complaints, call 105 or 569 &110 3105, or go to wom.d 24 hours a day, 7 days a week. According to the Regulations far the Processing and
Resolution of Telecommunications Services Claims, you have 60 business days to make a daim. At Wom we promise to respond to you within 5 business
days, then you will have 30 business days to insist on your daim to Subtel. If you wish to make a daim in person, you can do so at any of the branches
detailed in this document. You can consult the Claims Regulations directly at our commercial offıces and on our website www.wom.d
Remember that ııoıı-payment or simple delay in payment of your bili or invoice will cause the suspension of the service, which does not exempt the dient
from paying the respective fıxed charge. The foregoing is without prejudice to other charges and charges that may apply. Failure to timely pay the total
Telephone Single Account enables the company to cut off the service, unless a daim has been fıled by the subscriber, contesting all or part of said charges,
in which case the provisions of the Regulations on the Processing and Resolution ofClaims forTelecommunications Services.

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