egitbangkitwijaya@gmail.

com Jalan Minak Agung 40, RT 003 , RW 001 , Desa Bangsalan , Kecamatan Sambit, Ponorogo, 63474, Indonesia: +6281339792469

Egit Bangkit Wijaya

FRONT DESK AGENT

egitbangkitwijaya@gmail.com Jalan Minak Agung 40, RT 003 , RW 001 , Desa Bangsalan , Kecamatan Sambit, Ponorogo, 63474, Indonesia: +6281339792469

Profile Details
I am a graduate of StiPram (Ambarrukmo College of Tourism) Yogyakarta. With a GPA of Nationality

3.73. I have experience in the hospitality field of almost 4 years working as a team and/or Indonesia
individual in the field of accommodation services specifically as a receptionist. I am Driving license
fluent in English, intelligent, humble, highly motivated, and responsible. I am a Muslim SIM C and A
and single.
Date / Place of birth
18 Mei 1997
Education
Ponorogo
D3 Perhotelan ( Diploma of Degree of Hotelier ), Sekolah Tinggi Pariwisata
Ambarrukmo Yogyakarta, Yogyakarta Links
August 2016 — July 2019
LinkedIn
Front Office Concentrations with GPA Score 3.73

SMA Negeri 3 Ponorogo, Kabupaten Ponorogo Skills

July 2013 — August 2016 Detail Oriented ,Flexibili-
ty and Adaptability, Abbility
Sekolah Menengah Pertama Negeri 2 Sambit
June 2010 — July 2013 Work Underpressure, Cre-
ativity, Marketing , Costumer
Sekolah Dasar Negeri 2 Bangsalan Relations
June 2004 — July 2010

Operate Power-Pro ( Hotel

Internships System ) Operate BIG Solu-
Front Office Trainee , Hyatt Regency Yogyakarta , Sleman , Yogyakarta tions ( Hotel System ) , Oper-
January 2018 — August 2018
ate VHP ( Hotel System )
• Helping to Prepare to Handling Process Check-in and Check-out Guest ( FIT, WIG
, Group ) Ms.Word , PowerPoint , Excel
• Wellcoming guest VIP with standard hyatt guest check-in process. , Canva

• Assist guest to the room as Guest Relations Office and giving informations about
Operate Emerald Hotel Sys-
amenities and facilities in the room/hotel.
tem
• Making guest informations daily report ( VIP Guest ) Hyatt Membership.
• Handling dinner in the lounge, especially to welcome VIP guests, as well as serving
dishes and assisting VIP guest requests. Hobbies
Reading , Watching Movies ,
Work Experience E-Sport , Swimming
Front Desk Agent ( Daily Worker ) , Night Receptions, Merapi Merbabu Hotel
and Resort, Yogyakarta Languages
August 2018 — December 2018 English
• Handling Process Check-in and Check-out Guest ( FIT, WIG , Group ) , Assigning
Room Indonesia

• Handling Guest Complain clear as well with hospitality. Jawa

• Answer message and phone call from guest
• Making reservations for guest direct/indirect.
• Handling process all payment guest transactions such a room charge , cash , debit
, credit card , bank transfer , or cityledger.
 egitbangkitwijaya@gmail.com Jalan Minak Agung 40, RT 003 , RW 001 , Desa Bangsalan , Kecamatan Sambit, Ponorogo, 63474, Indonesia: +6281339792469

• OTA Open and Closed Allotment ,

• Coordinate with Housekeeping departement team to track the room about room
status ( Vacant Clean , Vacant Clean Inspect , Occupide or Vacant Dirty )
• Giving informations abot the hotel , amenities and facilities in room/hotel.
• Running daily reporting, and give overhand with colleague
• Counting housebank every end shift.
• Running System as Night Auditor and also Sales Reporting to management ( Daily
, Weekly , Monthly, Year Reporting Sales Revenue ) .

Guest Service Agent Staff, Tjokro Style Hotel, Yogyakarta

March 2019 — February 2020

• Handling Process Check-in and Check-out Guest ( FIT, WIG , Group ) , Assigning
Room
• Handling Guest Complain clear as well with hospitality.
• Answer message and phone call from guest
• Making reservations for guest direct/indirect.
• Handling process all payment guest transactions such a room charge , cash , debit
, credit card , bank transfer , or cityledger.
• OTA Open and Closed Allotment ,
• Coordinate with Housekeeping departement team to track the room about room
status ( Vacant Clean , Vacant Clean Inspect , Occupide or Vacant Dirty )
• Giving informations abot the hotel , amenities and facilities in room/hotel.
• Running daily reporting, and give overhand with colleague
• Counting housebank every end shift.
• Running System as Night Auditor and also Sales Reporting to management ( Daily
, Weekly , Monthly, Year Reporting Sales Revenue ) .

Front Desk Agent Staff, The Westlake Resort and Resto, Yogyakarta
February 2020 — April 2021

• Handling Process Check-in and Check-out Guest ( FIT, WIG , Group ) , Assigning
Room
• Handling Guest Complain clear as well with hospitality.
• Answer message and phone call from guest
• Making reservations for guest direct/indirect.
• Handling process all payment guest transactions such a room charge , cash , debit
, credit card , bank transfer , or cityledger.
• OTA Open and Closed Allotment ,
• Coordinate with Housekeeping departement team to track the room about room
status ( Vacant Clean , Vacant Clean Inspect , Occupide or Vacant Dirty )
• Giving informations abot the hotel , amenities and facilities in room/hotel.
• Running daily reporting, and give overhand with colleague
• Counting housebank every end shift.
• Running System as Night Auditor and also Sales Reporting to management ( Daily
, Weekly , Monthly, Year Reporting Sales Revenue ) .

Guest Service Agent, Nava Hotel and Resort, Tawangmangu

June 2021 — October 2021
 egitbangkitwijaya@gmail.com Jalan Minak Agung 40, RT 003 , RW 001 , Desa Bangsalan , Kecamatan Sambit, Ponorogo, 63474, Indonesia: +6281339792469

• Handling Process Check-in and Check-out Guest ( FIT, WIG , Group ) , Assigning
Room
• Handling Guest Complain clear as well with hospitality.
• Answer message and phone call from guest
• Making reservations for guest direct/indirect.
• Handling process all payment guest transactions such a room charge , cash , debit
, credit card , bank transfer , or cityledger.
• OTA Open and Closed Allotment ,
• Coordinate with Housekeeping departement team to track the room about room
status ( Vacant Clean , Vacant Clean Inspect , Occupide or Vacant Dirty )
• Giving informations abot the hotel , amenities and facilities in room/hotel.
• Running daily reporting, and give overhand with colleague
• Counting housebank every end shift.
• Running System as Night Auditor and also Sales Reporting to management ( Daily
, Weekly , Monthly, Year Reporting Sales Revenue ) .

Staff Promotor, Experience Consultant Samsung Indonesia, Kabupaten

Ponorogo
November 2021 — May 2022

• Build meaningful customer relationships

• Maintain an expert understanding of Samsung products
• Work in a collaborative manner alongside store staff
• SES / SEZ Planogram Maintenance support
• Update consumer about the ongoing consumer offers and help consumers to
resolve technical issue
• Demo Phone Display (Retail Mode)
• Drive sales against targets
• Maintain brand, visual and operational standards
• Comply to store/ Samsung policies and procedures
• Feedback customer and store ideas and suggestions
• Capture and report all relevant data on a daily basis to the department head
• To drive sales and create brand awareness
• Stock Status Reporting, Support Retailer in Order Replenishment
• Providing Market feedback (Product Competition) as required

Front Desk Agent Staff, Ayaartta Hotel Malioboro, Yogyakarta

June 2022 — June 2023

• Handling Process Check-in and Check-out Guest ( FIT, WIG , Group ) , Assigning
Room
• Handling Guest Complain clear as well with hospitality.
• Answer message and phone call from guest
• Making reservations for guest direct/indirect.
• Handling process all payment guest transactions such a room charge , cash , debit
, credit card , bank transfer , or cityledger.
• OTA Open and Closed Allotment ,
• Coordinate with Housekeeping departement team to track the room about room
status ( Vacant Clean , Vacant Clean Inspect , Occupide or Vacant Dirty )
 egitbangkitwijaya@gmail.com Jalan Minak Agung 40, RT 003 , RW 001 , Desa Bangsalan , Kecamatan Sambit, Ponorogo, 63474, Indonesia: +6281339792469

• Giving informations abot the hotel , amenities and facilities in room/hotel.

• Running daily reporting, and give overhand with colleague
• Counting housebank every end shift.
• Running System as Night Auditor and also Sales Reporting to management ( Daily
, Weekly , Monthly, Year Reporting Sales Revenue ) .

Front Desk Agent Staff ( Pre-Opening Team ), Swiss-Belhotel Airport

Yogyakarta, Daerah Istimewa Yogyakarta
October 2023 — Present

• Handling Process Check-in and Check-out Guest ( FIT, WIG , Group ) , Assigning
Room
• Handling Guest Complain clear as well with hospitality.
• Answer message and phone call from guest
• Making reservations for guest direct/indirect.
• Handling process all payment guest transactions such a room charge , cash , debit
, credit card , bank transfer , or cityledger.
• OTA Open and Closed Allotment ,
• Coordinate with Housekeeping departement team to track the room about room
status ( Vacant Clean , Vacant Clean Inspect , Occupide or Vacant Dirty )
• Giving informations abot the hotel , amenities and facilities in room/hotel.
• Running daily reporting, and give overhand with colleague
• Counting housebank every end shift.
• Running System as Night Auditor and also Sales Reporting to management ( Daily
, Weekly , Monthly, Year Reporting Sales Revenue ) .

Courses
English Course, Lembaga Pendidikan Best School Yogyakarta
June 2021 — September 2021