COM07: COMM MANAGEMENT

COMMUNICATION
MANAGEMENT
COMPETENCE

Presentation by KHRISTALYN V. FRAGINAL

Communication Competence

knowledge of effective and

appropriate communication
patterns and the ability to use
and adapt that knowledge in
various contexts (Cooley &
Roach, 1984).
knowledge
behavioral competence
ability to use
a person’s physiological and
psychological characteristics affect
competence
 various context
such as:

Adapt social

cultural
Communication Competence

is how well a person can

communicate their thoughts
and ideas to others.
 80 unconscious competence

60 conscious competence

MULTIPLE 40 conscious incompetence

LEVEL OF
COMPETENCE 20 unconscious incompetence

0
Item 1 Item 2 Item 3 Item 4 Item 5
unconscious
incompetence

which means you are not even

aware that you are communicating
in an incompetent manner.
conscious
incompetence

Once you learn more about

communication and have a
vocabulary to identify concepts
conscious
competence
meaning that you know you are
communicating well at the moment,
which will add to your bank of
experiences to draw from in future
interactions.
unconscious
competence
when you're able to communicate
competently without thinking about it
too much or at all. It becomes a
second nature ability in your social
interactions.
 BENEFITS OF
COMMUNICATION
COMPETENCE
 Accomplishing
Identifying
communication
misinformation
goals

Avoiding
4 stereotypes or Minimizing
other offensive conflict
BENEFITS terminology
 PRIMARY TYPES

Self-presentation goals
Relational goals
Instrumental goals

Accomplishing
Communication Goals
 Identifying
Misinformation
when you're in a social
setting
examining the speaker's
nonverbal cues
Avoiding
Stereotypes
you feel comfortable and safe
 Minimizing
Conflicts

change the subject of the

conversation before the
conflict arises further
STRATEGIES
For Improving Communication Competence

Conduct your
conversation
Develop flexibility Remain involved
management

Measure the Use appropriateness

vocabulary and
effectiveness of the
Show empathy nonverbal
interaction
communication
 SIX FACTORS

experience
composure
develop confirmation
flexibility disclosure
articulation
wit
conduct your
maintaining the
conversation conversation
management
conduct your
maintaining the
conversation conversation
management
 Empathy is a
person's ability to
Show
empathy
understand the
emotions of other
people.
 Measure the
ask yourself if you
effectiveness of
the interaction
achieved your
goals
 assessing
nonverbal cues,
Use appropriate
facial expressions
vocabulary and
nonverbal
and the actual
communication
words the other
person is saying
Characteristics of a
Competent
Communicator
 major
characteristics
Effective
Adaptable
Empathetic
Conversational Involvement
Conversational Management
Appropriate
 other
characteristics Listening Skills

Cognitive
Complexity
Self Monitoring

Strong eye contact,

Ethical along with other
nonverbal cues that are
appropriate
Tips on How to
Develop
Communication
Competence?
 1

Listen
attentively
and actively

2 3 4

Communicate
Educate Request
your ideas
yourself feedback
clearly
 Takeaways from
Learning
1 2 3

To be a competent
Communication
communicator, you should In order to develop
competence refers to the
have cognitive knowledge communication
knowledge of effective about communication-based
competence, you must
and appropriate on observation and instruction;
become a more mindful
communication patterns understand that individual,
social, and cultural contexts communicator and a
and the ability to use and
affect competence; and be higher self-monitor.
adapt that knowledge in
able to adapt to those various
various contexts. contexts.
 Our Sources

McWorthy, E. (2014, November 26). Communication

Our
Competence. OER Commons. Retrieved February 15, 2023,
from https://www.oercommons.org/authoring/6192-
communication-competence.

Sources
Communication in the Real World by University of
Minnesota. Retrieved February 15, 2023 from
https://open.lib.umn.edu/communication/front-
matter/publisher-information/

Indeed Editorial Team (2023, February 4). What Is

Communication Competence? (Plus Benefits and Tips).
Retrieved February 15, 2023, from
https://www.indeed.com/career-advice/career-
development/communication-competence