Yangon University of Economics

Department of Commerce
Executive Master of Banking and Finance
Batch – 10, Third Quarter
Strategic Human Resource Management in Financial Institutions

Choose the correct one from each question.

1. Protecting employees from injuries caused by work-related accidents is called
_______.
A. Safety
B. Health
C. Employee Relation
D. Benefits

2. In _______, the firm’s strategic business planning function develops the strategic
plan and then informs the HRM function of the plan.
A. Administrative linkage
B. One-way linkage
C. Two-way linkage
D. Integrative linkage

3. Employees’ freedom from illness is called _______.

A. Safety
B. Health
C. Employee Relation
D. Benefits

4. According to Job Characteristics Model, jobs can be described in terms of

_______ characteristics.
A. Two
B. Three
C. Four
D. Five
5. The process of getting detailed information about jobs is called _______.
A. Job Analysis
B. External Analysis
C. Internal Analysis
D. SWOT Analysis

6. The practice or activity carried on by the organization with the primary purpose of
identifying and attracting potential employees is _______.
A. Human Resource Planning
B. Human Resource Analysis
C. Human Resource Recruitment
D. Human Resource Selection

7. A _______ is a dialogue initiated by one or more persons to gather information

and evaluate the qualifications of an applicant for employment.
A. Discussion
B. Conversation
C. Interview
D. Forum

8. This information can be solicited from the people who know the candidate through
_______.
A. Physical ability check
B. Error check
C. Reference check
D. Quality check

9. Training methods in which trainees are passive recipients of information _______.

A. Hands-on method
B. Group- or Team-Building Method
C. Presentation method
D. Onboarding
10. Training methods that help trainees share ideas and experiences, build group
identity, understand the dynamics of interpersonal relationships, and get to know
their own strengths and weaknesses and those of their co-workers is _______.
A. Hands-on method
B. Group- or Team-Building Method
C. Presentation method
D. Onboarding
11. Training methods that require the trainee to be actively involved in learning is
_______.
A. Hands-on method
B. Group- or Team-Building Method
C. Presentation method
D. Onboarding

12. The method that managers rank employees within their departments from
highest performer to poorest performer (or best to worst) is _______.
A. Forced distribution method
B. Ranking method
C. Paired comparison method
D. Behaviorally Anchored Rating Scales

13. _______ is a variety of benefits such as vacation, sick leave, and sabbatical
leave as examples.
A. Life and disability Insurance
B. Employee services
C. Paid-time off
D. Premium pay

14. Sources of job dissatisfaction are _______.

A. Unsafe Working Conditions
B. Personal Dispositions
C. Tasks and Roles
D. All of these
15. An organization’s use of an outside organization for a broad set of services is
_______.
A. Insourcing
B. Offshoring
C. Reshoring
D. Outsourcing

16. ADDIE model has ________ phases.

A. Two
B. Three
C. Four
D. Five

17. ________ is learning involves gaining knowledge and understanding by

absorbing information in the form of principles, concepts and facts and then
internalizing it.
A. Reinforcement theory
B. Cognitive learning theory
A. Experiential learning theory
B. Social learning theory

18. Internal Recruitment Methods are

A. Soliciting recommendations from supervisors/managers
B. Soliciting referrals by existing employees to family, friends and contacts
C. Formal succession, promotion and transfer planning
D. All of these

19. _______ is the most radical recognition of multiple stakeholders in an individual's

performance.
A. Self-Appraisal
B. Peer Appraisal
C. Customer Appraisal
D. 360 Degree Feedback
20. _______ is used to reward and reinforce positive behaviors, progress and
performance by praising and encouraging the individual. Its purpose is to increase
confidence.
A. Motivational Feedback
B. Developmental Feedback
C. Constructive Feedback
D. None of these

True or False.
1. Training focuses on helping employees’ performance in their current jobs.
• True
• False

2. Development prepares them for other positions in the company and increases
their ability to move into jobs that may not yet exist.
• True
• False

3. Demotion is advances into positions with greater challenge, more responsibility,

and more authority than the employee’s previous job.
• True
• False

4. Turnover initiated by the organization (often among people who would prefer to
stay) is involuntary turnover.
• True
• False
5. Many companies refer to HRM as involving people practices.
• True
• False
6. Recruitment is the process by which an organization attempts to identify
applicants with the necessary knowledge, skills, abilities, and other characteristics
that will help it achieve its goals.
• True
• False

7. Nonfinancial compensation consists of the satisfaction that a person receives from

the job itself or from the psychological or physical environment in which the person
works.
• True
• False

8. A process in which multiple raters evaluate employees’ performance on a number

of exercises is called relaxation center.
• True
• False

9. Job description is the list of the knowledge, skills, abilities, and other
characteristics (KSAOs) that an individual must have to perform a job.
• True
• False

10. Transactional activities comprise the greatest strategic value for the firm.
• True
• False

11. The planned elimination of large numbers of personnel, designed to enhance

organizational effectiveness is declining.
• True
• False

12. Human Capital refers to the policies, practices, and systems that influence
employees’ behavior, attitudes, and performance.
 • True
• False

13. Compensation is the total of all rewards provided employees in return for their
work.
• True
• False

14. A list of the tasks, duties, and responsibilities (TDRs) that a job entail is called
Job description.
• True
• False

15. The term “CHRO” refers to Chief Human Resource Organization.

• True
• False

16. HR generalist is involved in several, or all, of the six HRM functions.

• True
• False

17. Organizational culture can be defined as “a complex set of values, beliefs,

assumptions, and symbols that define the way in which a firm conducts its business.
• True
• False

18. Job satisfaction is an incapacitating condition in which individuals lose a sense of

the basic purpose and fulfillment of their work.
• True
• False

19. Lateral movement of a worker within an organization is called transfer.

 • True
• False

20. A employment contract is a set of unwritten expectations that exist between

individual employees and their employers.
• True
• False