Petunjuk Pengerjaan Instrumen:

1. This project is an individual task

2. Do your best in answering the questions
3. Make sure you meet all the conditions and scoring categories below

Soal
I. CONDITIONS
1. Answer all the questions accordingly.
2. You may use resources to answer the questions but more than 75% is considered
plagiarism.
3. Make sure your device is working well (laptop & internet connection)
4. No late submission

II. QUESTIONS
1. Please write the chronological order of these letters!
Quotation – inquiry – order – complaint – requesting payment – invoice
2. Write down the style format letters and give brief explanation on each of them.
3. What is/are the difference(s) between quotation and estimates?
4. What is/are the difference(s) between orders and fulfillment?
5. What is/are the difference(s) between invoice and settlement of account?
6. Please write a reply according to this letter below!
 Lampung International Trading LTd
Sisingamangaraja 7 Street block C
Lampung 36738

17th of February 2014

Multi Abadi Sejahtera Company

65 Kintamani 5 StreetDenpasar, Bali

Dear Sirs,
With reference to your advertisement in Lampung Post two days ago, and I was so very
interested in your Violeta ladies’ shoes displayed at the exhibition. I would be pleased if you
would send me your latest catalogue with the complete price-list and also the items of your
ladies’ shoes. And I don’t forget to ask you about the method of the payment and the method
the delivery. It is possible at the same time you would like to let me know the time required
after receiving the order.
It is competitive and satisfactory, I am sure that we place our regular orders in future.

Your faithfully,

Lidiya Ratry Sukma

Purchase manager

7. Please write a quotation letter based on reply letter that you have done in the previous
number!
8. Please write reply to the complaint letter below!