School: KINANGAN INTEGRATED SCHOOL Grade Level: VII

Learning
Teacher: TLE 7
Area:
Date: QUARTER: FIRST

I. OBJECTIVE: The learner demonstrates an understanding of the underlying principles in using tools,
A. Content Standard equipment, and paraphernalia in front of Office Services

B. Performance Standard The learner independently uses the equipment, tools, and paraphernalia in Front Office
Services
C. Most Essential Learning 1.1 K-12 CG Code, TLE_HEFS7/8UT-0ab-1, Classify tools, equipment, and paraphernalia
Competencies according to types and functions.
a. Identify tools, equipment, and paraphernalia according to types and function
b. Share ideas on the importance of the correct usage of specific tools, equipment, and
D. Unpacked Competencies
paraphernalia based on a specific task
c. Classify tools, equipment, and paraphernalia according to types and function
E. Process Skills Recognizing the use of tools, equipment, and paraphernalia in Front Office Services
F. Values Integration Appreciation, Carefulness
I. CONTENT (Subject
Tools, Equipment, and Paraphernalia in Front Office Services
Matter)

• Technology and Livelihood Education Front Office Services Module-1 pp. 1-11
II. LEARNING RESOURCE • Most Essentials learning Competencies (MELC’s) page 421
A. Reference
• https://www.seniorlivingforesight.net/what-our-ancestors-can-teach-us-about-
greater-health-and-longevity/
B. Other Learning Resource
• https://bushcraftbuddy.com/what-tools-did-our-ancestors-used

pictures, audio-video lessons, learner’s guide, ballpoint pen, pencil

III. PROCEDURE TEACHER’S ACTIVITY LEARNER’S ACTIVITY

Preliminary Activities
 Prayer
 Greetings and
preparation of the
learning environment Good day, class! Good day, Sir Ricky!

A. DRILL Directions: Arrange the scrambled letters to form

a word. Do not include the first letter because it
serves as your guide. Write that word in the space
provided.

1. t l o o ________________ 1. tool

2. c t a r ________________ 2. cart

3. r m o o ________________ 3. room

4. b l l i ________________ 4. bill

5. r k c a ________________ 5. rack

B. REVIEWING PREVIOUS The teacher asks the learners to study the cycle
LESSON/S or DRILL below.

Directions: Complete the Diagram of Guest Cycle

Stage by filling in the box with the correct word.
Choose your answer from the circle.
 Occupancy

Arrival

Departure

Pre-arrival

Diagram of Guest Cycle Stage

Diagram of Guest Cycle Stage

Directions: Study the pictures in each set. Then,

answer the following questions.

1. Have you seen these pictures before? Expected Answers:

2. What can you say about these pictures?
1. The pictures in Set A are
SET A SET B pictures of our Ancestors.

The pictures in Set B are tools

used by our Ancestors.

2. These pictures are about the

C. life of our ancestors, way back
MOTIVATION/ESTABLISHING a million years ago. It’s all about
PURPOSE for the LESSON how they survive in terms of
discovering tools that they used
to sustain during their primitive
life.

D. PRESENTING EXAMPLES /
INSTANCES of the NEW Directions: Read aloud the tools, equipment, and
LESSON paraphernalia in front office services written in
the first column. Then, classify them whether
they are tools, equipment, or paraphernalia in
Front Office Services by putting check (/) in the
column provided.
 Parapher
Name Tools Equipment
nalia

Room key
Switchboard Tool Equipme Paraphern
Name s nt alia
Bell boy
cart Room
key
/
Room rack Switchbo
/
Paper ard
shredder Bell boy
cart
/
Ving card Room
rack
/
Key rack
Paper
Key holder /
shredder
Guest Foil Ving card /
Credit card Key rack /
voucher Key
holder
/
Guest
Foil
/
Credit
card /
voucher

E. DISCUSSING NEW
CONCEPTS and PRACTICING Directions: Read and understand the dialogue.
NEW SKILL # 1 Then, answer the questions that follow. Encircle
the letter of your answer.

Vanessa and Anisa applied as Front Desk

Officers at Aish Babes Hotel. They were scheduled
for an interview. So, they practiced for the
upcoming interview. Vanessa pretended as the
interviewer and Aniza's interviewee.

Vanessa: What are the paraphernalia needed

during the arrival of the guest?

Anisa: The paraphernalia needed during the

guest's arrival is a log book and luggage tag.

Vanessa: Which of the following are tools in Front

Office Services?

Aniza: The tools in Front Offices Services are

bellboy cards and credit card voucher holders.

Vanessa: Next question is…How much is the total

bill of Mr. Maturan if he stayed at the hotel for
three days with the expenses of 700 pesos per
night, and 150 pesos per meal with snacks?

Aniza: The total bill of Mr. Maturan is 3,450.00.

Vanessa: As an eco-warrior management hotel,

how can you help our environment?

Aniza: As an eco-warrior management hotel, I can

help our environment by segregating garbage in
the hotel properly and putting it in the right
trash.

Comprehension Questions: Expected Answer:

1. Which of the following are tools in Front Office
Services? 1.
a. telephone, typewriter
b. Bell boy cart, Credit card voucher holder
c. Log Book, Envelop
d. calculator, computer
2. What are the paraphernalia needed during the
arrival of the guest? 2.
a. VingCard Elsafe, White Board
b. Envelop Credit Card Voucher
 c. Log Book, Luggage Tag
d. Cancelation Booking Form, Guest Folio
3. How much the total bill for Mr. Maturan be if 3.
he stayed at the hotel for three days with the
expenses of 700 pesos per night, and 150 pesos
per meal with snacks?
a. 2,000 c. 3,450.00
b. 2,250 d. 2,110
4. As an eco-warrior management hotel, how
can you help our environment? 4.
a. By segregating the garbage of the hotel
properly and putting it in the right trash
b. By throwing garbage anywhere
c. By letting the garbage collector segregate
the trash
d. By letting the dogs and cats eat the
garbage

E. DISCUSSING NEW Directions: Identify the given items below. On

CONCEPTS and PRACTICING the space provided, write if it is a tool, Possible answers:
NEW SKILL # 2 equipment, or paraphernalia.
1. Equipment
________ 1. computer 2. Equipment
________ 2. Cash box drawer 3. Equipment
________ 3. Credit card imprinter 4. Equipment
________ 4. Ving card 5. Equipment
________ 5. lapel microphone 6. Equipment
________ 6. safety deposit box 7. Equipment
________ 7. card verifier 8. Paraphernalia
________ 8. luggage tag 9. Equipment
________ 9. key rack 10. Tool
________ 10. credit card voucher holder

Tool- a handheld device that aids in

accomplishing a task.

Equipment- it is a set of articles or physical

resources serving to equip a person or thing.

Paraphernalia- it is a miscellaneous article,

especially material needed for a particular
activity.

TOOLS OF FRONT OFFICE SERVICES

Bell by cart - A cart used by bellboys to transport

or carry the luggage of hotel guests.

Credit card voucher - A container for storing

vouchers and room number-wise for future
reference and verification during the audit.

EQUIPMENT OF FRONT OFFICE SERVICES

Switch Board – an installation for the manual

control of telephones, connections and in an
office, hotel, or other large buildo;/;00p/ing.

Printer – it is a machine for printing text or

pictures onto paper.

Room Rack –is an array of metal file pockets

designed to hold room rack slips (registration
records) that display guests and room status
information.

Paper Shredder – a piece of machinery that

shreds paper into fine strips, to destroy private
documents etc.

Fax Machine – it is equipment that is used to

accept instant bookings even when there is no
clerk available at the reservations.

Computer – it is a device that stores, retrieves,

and processes data. It is also used in typing
documents storing information, and monitoring
bookings and reservations of guests.

Cash Box Drawer – it is connected to the receipt

printer and is triggered to open automatically
when a cash sale is finished.

Bill Detector – it is a machine that detects the

security features of banknotes to determine
whether any given bill is fake or genuine.

Key Rack – it is a framework of bars, wires, or

pegs on which keys are originally placed when
leaving the room.

Key Holder – it is a tool used to hold and identify

the room keys assigned.

Telephone - is a system for transmitting voices

over a distance using wire or radio, by converting
acoustic vibrations to electrical signals.

Room Availability Board –the number of rooms at

the hotel open for specific dates and/or types of
accommodations.

Credit Card Machines – are used to collect

payments from customers who wish to pay by
credit or debit card.

Accounting Posting Machine –a business machine

specially designed for the posting of ledgers and
other business history records or the performing
of similar operations (such as recording and
totaling of running bank deposits and
withdrawals).

Luggage Tag – This is an identification tag that

aids the passenger in identifying his bag among
similar bags at the destination luggage carousel.

PARAPHERNALIA OF FRONT OFFICE SERVICES

Log Book - it is daily information about a journey,

daily private personal events, and personal
information of guests.

Room Key – it is a key given to a guest in a hotel

to open or lock the door of their room.

Vingcard - is an electronic card hotel locking

system that secures the guest room and other
hotel facilities.

Registration Form - This is used by hotels and

resorts to keep all the information of their
visitors.

Guest Folio – it is an equipment that stores guest

folios which are arranged by guest room numbers.
Guest folios remain in the tray throughout the
occupancy of the guest.
F. DEVELOPING MASTERY Directions: Describe the use of the different
equipment, tools, and paraphernalia. Write your
answer in the space provided.

Expected Answers:

1. lock system safety and energy in

1. Ving Card is used to ______.
the hotel.

2. Key Rack is used to ______. 2. place the keys when the guest
leaves the room.

3. Safety Deposit Box is used to_.

3. store valuables for the ultimate
safety and protection of the items.

4. Card verifier is used to ____. 4. validate and process card

payments

G. FINDING PRACTICAL Directions: Read the short paragraph and answer

APPLICATION of CONCEPTS the questions that follow.
and SKILLS in DAILY LIVING

Angela Sevilla, the owner of the newly

constructed Hotel and Cafe located at Barangay
Mana, Malita, Davao Occidental, plans to buy new
FOS tools, equipment, and paraphernalia for her
new Hotel and Cafe.

Questions:
 What tools of FOS will she need to buy for
her new business?
 What equipment is to be bought to finish
the daily transactions timely?
Possible Answers:
1. Bell boy cart and Credit card
voucher holder.
2. Switchboard, printer, room rack,
paper shredder, fax machine
computer, cash box drawer, bill
detector, key rack, key holder,
telephone, room availability board,
credit card machine, accounting
posting machine, and luggage tag

 What are the paraphernalia to be 3. Logbook, Ving card, Room key,

prepared for the proper recording of the Envelope, and Luggage tag.
transactions?

H. MAKING GENERALIZATION The teacher asks the following questions:

and ABSTRACTIONS about the Expected Answers:
LESSON
1. Why do we need to know the different tools, 1. It is necessary to know the tools,
equipment, and paraphernalia used in front office equipment, and paraphernalia used
services? in front office services to be able to

I. Evaluating Learning
J. ADDITIONAL ACTIVITIES for
ENRICHMENT or REMEDIATION
familiarize themselves and learn
how to use them properly.
2. How do these modern tools, equipment, and 2. These modern tools, equipment,
paraphernalia help our untiring front desk officers and paraphernalia help our untiring
to their clientele? front desk officers to their clientele
by doing their job properly and
assuring quality services they can
offer.
3. Do you believe that these tools, equipment, 3. Yes of course, through technology
and paraphernalia in front office services help we can lessen to hire manpower to
uplift quality services? do the possible task.
Directions: Read each statement carefully.
Encircle the letter of the correct Expected Answers:
answer.
1. What machine detects the security features of 1. B
banknotes to determine whether a bill is fake or
genuine?
a. fax machine c. Ving card
b. bills detector d. key card
verifier
2. What frequency identification technology is 2. C
used to lock rooms for security purposes?
a. room key c. Ving card
b. key rack d. cork board
3. Which of the following is an equipment of FOS?
a. logbook c. room key 3. D
b. bellboy cart d. telephone
4. The following are paraphernalia in front office
services EXCEPT_______.
a. bellboy cart c. Logbook 4. A
b. luggage tag d. Ving card
5. Why is it important to correctly use the specific 5. A
tools, equipment, and paraphernalia on specific
tasks?
a. To ensure the safety of the user
b. To involve the worker in a high-risk task
c. To make the process slow and inefficient
d. To introduce new dangers
Directions: Create a collage by looking for three
(3) pictures of different tools, equipment, and
paraphernalia in the magazine, newspaper, and
other resources. Cut them and paste them into
the box. You will be rated using the rubrics
below.
Rubrics
Rate
Cleanliness 15%
Creativity 20%
Timeliness 20%
Accuracy 40%
TOTAL 100%
 Remarks
Reflection
a. No. of learners for
application or remediation
b. No. of learners who
require additional
c. Did the remedial lesson
work? No. of learners who
the lesson
d. No. of learners who
continue to require
remediation
e. Which of my teaching
strategies worked well? Why
did this work?
f. What difficulties did I
encounter? Which my
principal or supervisor can
help me solve?
g. What innovation or
localized materials did I use/
discover? Which do I wish to
share with another teacher?

Prepared by:

RICKY P. SERENIO
Teacher III

Checked by:

ROSEMARIE N. RIZALDO
Master Teacher II

Noted by:

RAFAEL V. CRISOSTOMO II
School Principal I