GOWTHAM S

📱 9750353625

📧 gowthamdsubramaniam@gmail.com

🎫 3/25, Vengamedu, Basuvapatti(P.O), Chennimalai, Erode, Tamil Nadu-638051.

CAREER OBJECTIVE

Confident and energetic customer service representative passionate about serving customers. Thrives in a
challenging and fast-paced environment. Able to interact freely with customers and resolve issues quickly.
Now looking for a rewarding position where I can serve customers and increase customer retention.

PROFILE

Customer service representative with five years’ experience providing excellent services to customers in a
dynamic work environment. Solid communication skills, good interpersonal skills and fast in
resolving customer complaints with excellent problem-solving skills.

EXPERIENCE

Resolution Specialist, July 2018- June 2021

Amazon, Coimbatore , Tamil Nadu.

• Delivered exceptional level of service to each customer by listening to concerns and answering
questions.

• Developed team communication and formulated information for meetings.

• Managed a team of 15 people as a Team Lead from various backgrounds.

• Worked as a Training analyst to reduce the customer call back effort.

Reason for Resignation: Career growth.

Senior Business Operations Associate, October 27 2021- February 1 2023

Accenture, Bengaluru , Karnataka.

• Helped with the establishment of the project for Qantas Airways to assist them with Health Exemption
process.

• Did multitasking and included new ideas to handle sudden increase in project load and handled the
project with very least errors.

• Trained new joiners for the process and working of the project

• Continuously strived to reduce errors and improved the overall project performance
EDUCATION

Course Organization Year of study Percentage of

marks scored

Secondary Bharathi Vidya 2011 - 2012 95.8

Bhavan
Education:

Class 10 Erode

Higher Bharathi Vidya 2012 - 2014 90.5

Secondary Bhavan
Education:
Erode

Class 12

Under Graduate Kongu 2014 - 2018 7.23 CGPA

Education: Engineering
College
Bachelor of
Mechanical
Engineering

SKILLS

Multitasking abilities, Organisation and Time management, Training & Development, Professional ethics
understanding, Flexible & Adaptable

INDUSTRIAL EXPOSURE

Undergone Implant training on production and sales at Seshasayee Paper and Boards Limited,
Pallipalayam, Cauvery R.S P.O, Erode – 638 007, Tamilnadu. INDIA.

LANGUAGES KNOWN INTERESTS

Tamil- mother tongue Driving and Travelling

Hindi- intermediate Automobile Enthusiast
Malayalam-interediate

DECLARATION

I hereby declare that the above particulars of facts and information stated are true, correct and complete to
the best of my belief and knowledge.