Thank you for visiting the Apple Store. Below is a copy of your service record.

https://www.apple.com/sg/retail/marinabaysands/ Apple Marina Bay Sands

14 Dec 2023 Tel: 1800 407 4949

Genius Bar Work Authorisation

Repair No: R604372006

Estimated Shipping Date: 21 Dec 2023

Customer Information

Singapore Singapore
Contact Customer for Requote: Yes

Product Information

Warranty Status: In Warranty (W)

Model: iPad Pro 12.9-inch (6th Gen) Wifi
Date of Purchase: 3 Oct 2023
Serial No: QRLY699JHG

Problem Description/Diagnosis

Issue:
Customer reported that device will not power on suddenly.

Steps to Reproduce:
Attempted to charge with known good charger, no response.

Proposed Resolution:
Send to depot for a repair or replacement at the discretion of depot team. This process will take approximately
7 to 14 days.

Contact Apple Support Case: 102174293521

Repair Estimate

IPAD PRO 12.9,6GEN,WIFI,FLAT RATE-ROR

Item Number: SFY52Z/A

Silver, iPad Pro 12.9-inch 6th gen, 1TB, Wi-Fi, ITP

Item Number: ZP661-29110
I agree:

The Repair Terms and Conditions referenced below will apply to the service of the product identified
above;
As unintentional loss of data may occur as a result of the service, it is my responsibility to make a
backup copy of my data before bringing my product to Apple for service;
Apple is not responsible for any loss or corruption of the data on my product during service;
Apple may use parts or products that are new or previously used Apple genuine parts that have been
tested and passed Apple functional requirements ;and
I may be charged a Diagnostic Fee and that by failing to render payment in full of such Diagnostic Fee
and/or collecting my product within the prescribed timeframe, my product may be deemed abandoned
and accordingly dealt with in the manner Apple deems fit.

Repair Terms and Conditions can be found at

https://www.apple.com/legal/sales-support/terms/repair/retail-repair-sg-terms-conditions.html.

14 Dec 2023