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Aswindev
+91 7012470975 Talktoaswindev@yahoo.com

Summary
Self-motivated professional with experience,
looking for an opportunity, where I can
Work history
showcase my skills and abilities, aligned to
Customer Support And Sales – 07/01/2023 to 19/01/2024
achieve the organizational growth
SREESECURE DESIGN SOLUTIONS PRIVATE LIMITED
Skills - Oversaw customer account inquiries, accurately
providing information to resolve service complaints
and guarantee customer satisfaction.
- Process optimization - Served as point of escalation for complex customer
issues, capturing timely resolution to drive client
- Customer needs analysis
retention.
- Logical planning - Guaranteed first-class customer service,
enthusiastically anticipating and catering to customer
- Customer data management
needs and requirements.
- Assisted in fulfilment of customer orders placed in
Education person, via email, online and by telephone.
Administrator – 29/11/2021 to 04/01/2023
● Air Cargo Handling Diploma from Speed
Wings Aviation Academy, Cochin 2014-2015
Aashraya polyclinic- Banglore
- Supervision and customer handling ,patient intake
● Higher Secondary-2009-2011, Science, paperwork, setting appointments, sending and
Don Bosco H.S.S Irinjalakuda, Kerala receiving the correspondence, data entry, and
maintaining records.
● Highschool-2009 National H.S.S
- Completed daily billing, collections and reporting
Irinjalakuda, Kerala
duties.
- Liaised with customers, addressed enquiries, handled
Languages meeting requests and answered billing questions to
provide outstanding customer care.
English
- Managed CRM system to maintain prompt customer
Malayalam response rates and consistent communication

Hindi Encyclofoodia pvt ltd

Operational Manager 05/09/2016 to 14/11/2021
- Client advisor for developing the operational
structure and strategies for the organization,
implementing the service delivery in the organization
- Negotiated contracts with outside providers to
optimise customer service and minimise costs.
- Prepared agendas for monthly staff meetings and
worked with administrative assistant to coordinate
scheduling.