9000

‫مرازقة صالخ‬/‫د‬
‫بوهرين فتيحة‬/‫أ‬

The importance practice of quality I.S.O 9000 in the

enterprise

Abstract:
A quality is an important factor of market competition because the quality
improvement is one of the most essential goals of management.
The paper is divided into two main sections, the first is a review of the theory behind
quality definition and her important, and the second is an analysis of the quality in Algerian
companies.

9000

1
 ‫‪-1‬طرح اإلشكالية‬

‫‪9000‬‬

‫‪B.C.R‬‬

‫‪2‬‬

‫‪9000‬‬

‫‪3‬‬

‫‪2‬‬
 4

I.S.O 9000

9000

2 Juran 1
3 B.Gozby

Ruch
4

3
Chewart Cart 1929

Grosby Philips
1947
D. Doming 1950
D. Doming 1951
6 D. Juran 1954

1946 25

9000 1994 1987

10
6

90

S.T.A.S.O
C.E.R.T.T.C.O
I.N.F.C.Q.
D.E.V.Q
I.S.C.A
4
 D.E.V.P.R.O

1962
1987

1974

1989

I.S.O 9000

International Standardization organization (ISO)

15 1994 1987 9000
Total Quality Control 9000 2000
ISO-14000 IOS-9000 ISO

ISO-9000 
ISO-9001 
ISO-9002 
ISO-9003 
ISO-9004 
ISO-10011 

ISO-10005 

5
 ISO-8402 
ISO-14000 
ISO-14001 
ISO-14001 ISO-14004 
ISO-14000
ISO-14010 
ISO-14011 
ISO-14012 
ISO-14013 
9000

1 9000

2 9000
9001 3 9000
4 9000
7 9004

1 9004
2 9004
3 9004
4 9004

9000
14000

9000

6
 9000 01

8402

9004

9000

9004 9003 9002 9001

13
58 1995

9000

9000

7
 1
9000 2
3
4
5

9000
I.S.O 9000
1
2
3
4
5
6

8
 BCR 1
ENASEL 2
EPTP 3

9000

1 6
Institut Algérien de la Normalisation

1 1 6
1998 02 21 69 98

L'institut Algérien de Normalisation et de Propriété Industrielle (INAPI)

2 1 6
8 1
2
3
4
5
6
7
1990 05 15 47
2008 2000 04 23
.

9
 9000 3 1 6
450 2000 9001
2008 2002
CMT

:enasel 2 6
1 2 6
05

400.000
30.000

.
1100
15

2 2 6

10
 3 2 6

ISO 9001)

1994 30 1993 20 (INAPI)

NA 6351 / . 1995 30 04
CODEX ALIMENTARUS CODEX STAN 150 1993
1990 30 90/40 /1985<>
.
1990 10 367 90
.

11
 4 6

Entreprise Publique de Production de Boulonnerie, Coutellerie et Robinetterie BCR

1 4 6
BCR 1977
1983 01 01
BCR 1994
1997

2000

1996

2000 1996 01

2000 1999 1998 1997 1996

40 1767 1465 1209 1137 1266

12
 2000 1996 2

2000 1999 1998 1997 1996

38 1806 1776 1591 1530 1308

9.50

2007 2005 BCR 03

℅ 2007 2006 2005

33 3000 10000 3277 3050 4206 8000 boulonnerie
76 1100 1440 1495 1135 1299 1600 robinetterie
70 28000 40000 21575 28811 33350 33000 coutellerie
56 112000 200000 106563 112042 98740 100000 éviers

2 4 6
BCR

BCR
FAQ
13
 BCR AFAQ 9002
02 1999 12 16 ISO 9002
2000 10 30 2000 14 12
13861 C.C.B U.C.B 16660
BCR AFAQ U.C.E B.V.A
9002
10 3 AFAQ
BCR
BCR

AFAQ
BCR
2002 12 15 1999 12 16 9002
BCR 2000 15 9000

AFAQ BCR
BCR 1997 12 17
2001 BNG International Web
BCR.SPA.COM

9002 BCR
BCR 1
2

7
BCR 1

14
 BCR 2

ENASEL 3

. PMO ENASEL BCR

o
controll Total Quality 1

Grosby Zero defect 3

Juran Quality improvement 4

Doming Total quality Management 6

Baldrije 7

15
 ‫‪EN‬‬ ‫‪1994‬‬ ‫‪EN/I.S.O 9000 8‬‬
‫‪EN/I.S.O 9000‬‬
‫‪BS- 5750 9‬‬
‫‪CSAZ 299 10‬‬

‫‪1‬‬
‫‪24‬‬ ‫‪1998‬‬ ‫‪10‬‬
‫‪2‬‬
‫‪10‬‬ ‫‪1996‬‬
‫‪3‬‬

‫‪4‬‬

‫‪5‬‬
‫‪1999‬‬
‫‪68‬‬ ‫‪2000‬‬
‫‪6‬‬
‫‪1998‬‬ ‫‪74‬‬ ‫‪19‬‬

‫‪22‬‬

‫‪7‬‬
‫‪39‬‬ ‫‪1997 88‬‬ ‫‪9000‬‬

‫‪ 8‬الجمهىرية الجزائزية الديمقزاطية الشعبية‪ :‬المزسىم التنفيذي رقن ‪ 464-05‬المؤرخ في ‪ 205/12/6‬يتعلق بتنظين التقييس و‬

‫سيزه‪ ،‬الجريدة الرسمية‪ ،‬العدد ‪ ، 80‬الجزائز‪ ، 2005/12/11،‬ص ‪.4‬‬

‫‪16‬‬