Professional Documents
Culture Documents
Group 3 - Group Paper
Group 3 - Group Paper
Executive Summary 2
Gantt Chart 3
Ishikawa Analysis 8
Flow Chart 12
KPI 20
time, capital, people, etc. and return on investment with a pro forma
23
Theory of Motivation 26
References 29
1
1, Executive Summary
We believe that this article with its in-depth analysis and accurate statistics
will provide a reliable solution for Acecook to recover wasted money
every year while increasing long-term profits for the company.
2
2, Gantt Chart
This is a Gantt chart to illustrate how our team is going to handle this
paper. We use a work breakdown structure to build specific activities that
the task requires; the duration of the task is estimated to be 4 weeks
( 03/07 -03/08 )
The relationship between the last four tasks is Finish to Start like
Proposing a new SOP (Standard operating procedure) to solve the
problems only permitted to begin carrying out a Decision-making matrix
to choose the most important problem that needs fixing accomplished.
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3, Decision Matrix and Introduction about Company
This is the decision matrix table that our team compared based on 8
criteria with the comparison of 2 large companies (the results below are
for personal reference only)
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is committed to complying with the laws, ensuring food safety standards,
and being environment friendly.
5
Acecook Vietnam Company has received numerous awards and
recognition for its achievements in the food industry. In 2019, the
company was awarded the “Vietnam Value” award by the Ministry of
Industry and Trade, which recognizes companies that have made
significant contributions to the development of the country’s economy.
Acecook Vietnam has also been recognized for its commitment to
corporate social responsibility, including its efforts to reduce waste and
promote sustainable development.
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In addition, Acecook Vietnam also produces other quickly processed food
products with high quality and nutritional value, such as instant noodles,
pasta, fried noodles, cup noodles, MSG,
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Instant noodle Hao Hao is a type of instant noodles that is produced by
Hao Hao Food Company, a leading food manufacturer in Vietnam. Instant
noodle Hao Hao has various flavors, such as shrimp, chicken, beef, and
vegetable. Instant noodle Hao Hao is easy to prepare and convenient to
eat, suitable for busy people who want a quick and tasty meal. Instant
noodle Hao Hao is also nutritious and affordable, making it a popular
choice among Vietnamese consumers. Instant noodle Hao Hao has won
many awards and certifications for its quality and taste, such as the Golden
Star of Vietnam, the ISO 22000:2018, and the Trusted Brand of Vietnam.
Instant noodle Hao Hao is not only sold in Vietnam, but also exported to
many countries in Asia, Europe, and America. Instant noodle Hao Hao is a
proud product of Vietnam that brings joy and happiness to millions of
people around the world.
4, Ishikawa analysis
We use the Ishikawa diagram to identify the roots of our problem. After
discussion with executive officers, we found several issues, which are
mentioned in the Ishikawa diagram. And we are here to help them address
the very problems with efficient solutions:
1: Management
Company loss $500 because of:
- Lack of experience management: Lack of management experience in
Acecook company leads to incorrect decisions, ineffective strategies, and
internal conflicts. It also causes uncertainty and instability among
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employees, affecting concentration and productivity. This can lead to
failure to achieve business goals and reduced customer satisfaction.
- Managers do not promote job development: it can lead to a lack of
motivation and creativity among employees, reducing productivity and
morale. This also hinders personal development, reducing employee
engagement and loyalty to the company.
2: Employee
Company loss $1000 because of:
- Little trainning: The company currently has a lot of employees, but the
number of highly qualified employees is small, so it is not possible to
create a breakthrough and develop the product. This can result in reduced
productivity, as employees may lack the necessary expertise or knowledge
to perform tasks efficiently.
- Elderly works: In business, the elderly have poor adaptability to new
technology, less flexible innovation, and challenges in collaborating with
younger generations. This can cause stress in the work environment and
affect overall performance.
- Few people have the ability to use machine: When fewer people are
capable of using machinery, it reduces work efficiency, increases the load
on skilled people, and hinders work progress. This also causes delays in
project completion and increases training costs.
3: Environment
Company loss $214.5 because of:
- Poor working conditions: Because of working in a collective
environment and not equipped with standard uniforms, it can be affirmed
that a company has a working environment that is not really clean and
safe. Poor working conditions can have a negative impact on employee
morale, motivation, and overall well-being. Uncomfortable work
environments can lead to increased stress, decreased job satisfaction, and
lower productivity levels. Employees may be more prone to distractions,
errors, and accidents, resulting in reduced efficiency in production
processes.
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- High ability accidents: Having to work with many types of sharp
machines, it can be considered that the place where Acecook works is
likely to have an unexpected accident. A work environment with a high
probability of accidents can negatively impact employee morale and
productivity. Employees may feel anxious or unsafe, which can lead to
decreased motivation and engagement.
4: Technology
Company loss $1500 because of:
- Using outdated equipment: The company has been established and
operating for a long time, so the machinery used to manufacture the
products is also outdated and old. This can result in slower production
cycles, increased downtime due to equipment failures, and overall lower
productivity levels.
- Hard to control: transmission lines at Acecook company are quite
complicated and require high qualifications. If the coordination between
departments is not good, it will greatly affect performance as well as waste
a lot of time
RECOMMENDATION:
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reduce costs, and maintain a competitive position in the market. Moreover,
the company should consider investing in digital design software and
tools, training their design teams on these tools, and fostering a culture of
digital innovation. By embracing digital design capabilities, the company
can enhance their design flexibility, accelerate time to market, improve
collaboration, reduce prototyping costs, optimize designs, and better meet
customer requirements. With these solutions, “Acecook’’ can save $1000/
year
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5, FLOW CHART:
Current SOP:
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This SOP serves as a guiding beacon, ensuring that every noodle that
reaches the consumer is a testament to Acecook's commitment to quality
and precision. Let's embark on a journey through the intricacies of
Acecook's noodle production process, dissecting each stage with a keen
eye for detail.
The first stage of the SOP is Input Management, a pivotal phase that sets
the tone for the entire production process. Finding material sources
involves the diligent task of finding material sources, where Acecook
scouts for the finest raw materials to create the foundation of their noodles.
The main ingredients for instant noodle production are wheat flour
imported from Australia, Canada, and vegetable oil, mainly palm oil
imported from Malaysia. Essential components in a complete instant
noodle product include seasoning packets made from fresh ingredients
such as purple onions, garlic, chili, along with real ingredients like shrimp,
meat, eggs, seafood, etc. These ingredients must ensure clear origins and
be supplied by reputable manufacturers.
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gatekeeper to ensure only the highest-grade materials proceed to the next
phase.
Before being put into production, the raw materials must undergo a
rigorous quality control process to ensure compliance with standards such
as non-genetically modified organisms. Parameters such as chemical,
physical, and biological aspects, pesticide residues, etc., are tested
according to strict food safety standards. The modern factory is designed
to Japanese standards, ensuring a sealed environment and preventing the
intrusion of insects.
Should any material fall short of Acecook's stringent standards, the SOP
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intelligently loops back to Raw material acquisition, initiating a
continuous pursuit of excellence. On the contrary, if Material quality
control gives the nod of approval, the journey advances to the next
chapter.
Operation Line is the heart of the production process where the actual
making of noodles occurs. The wheat flour is rolled thin through rollers
with machines produced in Japan. Employees are equipped with protective
gear according to Japanese standards. After the noodles are cut, they will
be passed through a closed steaming chamber and then seasoned. After
being seasoned, the noodles will be put into a frying cabinet, where a
special feature is that frying oil will be continuously supplied, and the oil
will be constantly refreshed and filtered to ensure safe acidity levels. The
noodle frying cabinet is indirectly heated by steam, with the temperature
always maintained between 160 to 165 degrees Celsius. Next is the step of
cooling the noodles with clean-filtered air. The factory floor is epoxy, and
every time the floor is cleaned, hot water at 100 degrees Celsius is used to
ensure sterility. The light bulbs are also enclosed to ensure that no foreign
objects fall into the product. After cooling, workers will check to ensure
the quality of the noodles. Products that meet the standards will have
vegetables and seasonings added and then packed into boxes. After that, a
final check is made to see if the box lid has been properly sealed
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For those noodles that stand the test, packaging beckons, heralding the
packaging of these culinary masterpieces, ready to be savored by
enthusiasts worldwide.
After providing each flavor with a complete set of seasoning packets, the
product is packaged and the expiration date is printed on each package. To
ensure the highest quality, each individual product undergoes inspection
through metal detectors, weight scales, and X-ray foreign object screening
machines. Products are packed into boxes according to specifications, with
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the production date printed, stored, and subjected to a final inspection
before distribution to the market.
As Acecook's noodles find their way to tables around the globe, the SOP
doesn't conclude but rather closes the loop with a commitment to
continuous improvement, involving the vital task of receiving feedback
from customers, transforming each response into a valuable insight. This
iterative process ensures that Acecook remains dynamic and responsive,
constantly evolving to meet the ever-changing demands and expectations
of its discerning clientele.
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any operational procedure, there's always room for refinement and
enhancement.
Technology Integration:
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Invest in Sustainable Packaging:
In order to ensure food safety, oil can only be used once. Optimizing the
management of used cooking oil can help Acecook reduce costs and
contribute to environmental sustainability. Here are some strategies that
Acecook can consider for handling used oil:
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So here the new SOP:
6, KPI
These are KPIs used in each step of the SOP.
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7, KPI Analysis and Business Dashboards
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Step 3: Receive orders,issue bills and make contracts
Third step, Acecook company is responsible for the process of receiving
goods and distributing them to stores. In addition, there are unfinished
goods procedures that will also be completed during this process before
making a contract.
Step 4: Packaging
The fourth step is packaging. This step is measured by defect rate to
determine the percentage of errors that may occur during the process over
the 12 months.
From the chart, the proportion of products with errors comprise a a small
amount, approximately 4% over 12 months, while most of the products are
completed perfectly.
Step 5:
The fifth step is the shipping procedure. The delivery
performance of Acecook company for paint transportation is
relatively good, with an on-time delivery rate of 92%. However,
there is still room for improvement, as the percentage of
delayed deliveries is 8%. It would be beneficial for the company
to investigate the causes of these delays and implement
measures to reduce them to enhance customer satisfaction
and maintain a competitive edge in the market.
Step 6: Customers
Step sixth is customer service. New customer ratio is used to
measures the percentage of new customers and the proportion of
old customers having orders in 12 months ( Based on the donut chart, the
number of new customers for the acecook company is around 5%, and the
number of old customers is 95%.)
The Acecook company already has a steady stream of old customers,which
accounts for the majority of the company's market share. This shows that
the company has been operating and developing for quite some time and
has earned the trust of customers.
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However, with the number of new customers accounting for only about
5%, it may indicate that the acecook company needs to focus more on
attracting new customers.
A, Technology
Initial
Item Quantity Estimated cost
Investment
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Upgrade the 2 $10000
drying system
Repair 5 $45000
packaging
machine
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+ Production Quality Association: Upgrade product quality, helping
products uniform together, meeting the output of the business, businesses
can save $ 11253 more.
B, Employee
Estimated cost
Initiative
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according to the estimates of each company's productivity will increase to
10% compared to normal, and the productivity of the company will
increase to 5% per year. This helps the company to collect the amount of $
50/employee/year (if the employee's salary is $ 500)
+ Decrease Turnover Rate: The company when applying this policy will
decrease the rate of employees who quit working 12.5% --> from which
we will not spend money on additional staff, as well as the cost of training
employees from the beginning . Businesses can save $ 350 training costs
for employees.
C, Return on investment
Criteria
9. Theory of Motivation
Creating an environment that fosters motivation among employees is
crucial for any company's success, including a brand like Acecook that
specializes in producing instant noodles. Motivated employees are not
only more productive but also contribute significantly to the overall
growth and success of the organization. In the context of Acecook, several
theories of motivation can be applied to enhance the motivation levels of
its workforce.
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shelter to higher-order needs like self-actualization. Acecook, being in the
food industry, can address the physiological needs of its employees by
ensuring fair wages, access to nutritious meals, and a comfortable working
environment. Moreover, the company can support higher-level needs by
providing job security, opportunities for career advancement, recognition
programs, and fostering a sense of belonging among the employees
through team-building activities and a supportive work culture.
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Equity Theory stresses the importance of fairness in the workplace.
Employees compare their inputs (effort, skills, time) to outputs (rewards,
recognition) and gauge their treatment compared to others. Acecook
should ensure fairness in distributing rewards, recognition, and
opportunities for advancement, minimizing feelings of inequality or unfair
treatment among employees.
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10. References
1. Alexander S.Gillis, Technical writer and editor (2020) “What is ROI?
How to calculate Return on Investment?”
https://www.techtarget.com/searchcio/definition/ROI
2. Hieu Nguyen (2022) “15 cách thúc đẩy tinh thần làm việc của nhân
viên”
https://mge.vn/learn/15-cach-giup-thuc-day-tinh-than-lam-viec-cho-nhan-
vien/
3. Acecook Việt Nam (No date)
https://acecookvietnam.vn/
4. 5 Motivation Theories To Use in the Workplace (With Tips)
https://www.indeed.com/career-advice/career-development/motivation-
theories
5. Motivation Theories
https://www.knowledgehut.com/tutorials/project-management/motivation-
theories
6. CafeF (2021) “Chủ thương hiệu mì Hảo Hảo vẫn thống trị ngành mì gói
dù các đối thủ vươn lên mạnh mẽ, doanh thu gần nửa tỷ đô, lợi nhuận
Top3 ngành F&B Việt Nam”
https://cafef.vn/chu-thuong-hieu-mi-hao-hao-van-thong-tri-nganh-mi-goi-
du-cac-doi-thu-vuon-len-manh-me-doanh-thu-gan-nua-ty-do-loi-nhuan-
top3-nganh-fb-viet-nam-20210828094459106.chn
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